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QQ0-400 HDI Qualified Customer support Specialist

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QQ0-400 exam Dumps Source : HDI Qualified Customer support Specialist

Test Code : QQ0-400
Test designation : HDI Qualified Customer support Specialist
Vendor designation : HDI
: 120 existent Questions

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HDI HDI Qualified Customer Support

$sixteen.88 Bn unreasonable Density Interconnect (4-6 Layers HDI, 8-10 Layers HDI, and 10+ Layers HDI) Market - international Forecast to 2023 | existent Questions and Pass4sure dumps

February 12, 2019 05:01 ET | source: analysis and Markets

Dublin, Feb. 12, 2019 (GLOBE NEWSWIRE) -- The "excessive Density Interconnect Market by means of Product (four-6 Layers HDI, 8-10 Layers HDI, and 10+ Layers HDI), conclusion consumer (car, consumer Electronics, Telecommunications, medical), utility, and Geography - international Forecast to 2023" file has been delivered to's offering.

The market for HDI is anticipated to develop from USD 9.forty six billion in 2018 to USD 16.88 billion by 2023, at a CAGR of 12.29% from 2018 to 2023.

excessive density interconnect (HDI) is a know-how that provides for a a pleasant deal denser evolution of a board with the aid of the means to region increasingly smaller components in closer proximity, which besides outcomes in shorter paths between components. HDI know-how is far more than the miniaturization of circuit design. HDI PCB is used to reduce dimension and weight, in addition to to raise the electrical efficiency of gadgets. HDI PCBs are made through microvia and buried vias and sequential lamination with insulation substances and conductor wiring for a more robust density of routing.

elements driving the boom of the HDI market encompass transforming into require for sensible client electronics and wearable instruments and lengthening adoption of advanced electronics and security measures in the automobile vertical.

The expanding utilization of purchaser electronics gadgets, similar to smartphones, moveable computers, navigation gadgets, media gamers, digital cameras, gaming consoles, and e-readers, is a massive driver for the growth of the HDI market. HDI boards are preferred for applications where house, performance, reliability, and weight are issues. This makes them greater confiscate for very nearly every software regarding purchaser electronics. The automotive plumb requires PCBs which maintain unreasonable reliability, lengthy being service, and are pleasant value. PCBs are used in lots of approaches within the automotive traffic and maintain changed the manner individuals drive. An expanding shift toward sophisticated protection techniques, electric/hybrid motors, and infotainment methods in the automotive plumb is riding the greater implementation of HDI PCBs in automobiles.

alternatives for this market embrace rising require for connected devices to set aside in obligate IoT and the evolution of 5G technology. although, speedy alterations in technology and extending performance of digital gadgets are some challenges for the growth of the HDI market.

The competitive landscape shows that the majority gamers maintain adopted acquisitions, collaborations, and partnerships because the primary boom and aggressive ideas between January 2016 and June 2018. different way adopted via the gamers are product traits and expansions.

Key theme matters covered:

1 Introduction

2 analysis Methodology

three government abstract

4 top rate Insights4.1 appealing opportunities In HDI Market4.2 HDI Market, via Product Type4.3 HDI Market In APAC, by way of application And Country4.four HDI Market, by way of Region4.5 country-sensible analysis Of HDI Market4.6 HDI Market, with the aid of terminate consumer

5 Market Overview5.1 Introduction5.2 Market Dynamics5.2.1 Drivers5.2.1.1 becoming require For sensible client Electronics And Wearable Devices5.2.1.2 increasing Adoption Of advanced Electronics And security Measures In car Vertical5.2.2 Restraints5.2.2.1 complicated Manufacturing Process5.2.three Opportunities5.2.three.1 Rising require For linked Devices5.2.three.2 Evolution Of 5G Technology5.2.four Challenges5.2.four.1 rapid adjustments In technology and increasing functionality Of digital Devices5.three value Chain analysis

6 HDI Market, by Product6.1 Introduction6.2 four-6 Layers HDI6.2.1 Communications gadgets And gear more likely to subsist foremost buyer Of 4-6 Layers HDI6.3 eight-10 Layers HDI6.3.1 HDI marketplace for eight-10 Layers HDI To Witness 2nd-optimum CAGR perfect over Forecast Period6.four 10+ Layers HDI6.4.1 10+ Layers HDI To Occupy greatest share Of HDI Market perfect over Forecast duration

7 HDI Market, by way of conclusion User7.1 Introduction7.2 Automotive7.2.1 automobile aspect To Witness second-highest CAGR In HDI Market during Forecast Period7.3 client Electronics7.three.1 computer And pomp application To Account For greatest share Of HDI market for buyer Electronics perfect the way through Forecast Period7.four Telecommunication7.4.1 Telecommunication To grasp biggest share Of HDI Market birthright through Forecast Period7.5 Medical7.5.1 HDI marketplace for clinical To Register optimum CAGR birthright through Forecast Period7.6 Others7.6.1 10+ Layers To Witness highest CAGR In HDI marketplace for different terminate users perfect over Forecast length

8 HDI Market, through Application8.1 Introduction8.2 automotive Electronics8.2.1 increasing number of purposes, akin to self reliant using And Infotainment, To Propel require For HDI PCBs In automobile Electronics8.three computer And Display8.three.1 buyer Electronics section To Account For largest share Of HDI marketplace for laptop And reveal birthright through Forecast Period8.four conversation devices And Equipment8.four.1 verbal exchange gadgets And gadget To Account For The greatest share Of The HDI Market throughout Forecast Period8.5 Audio/Audiovisual (Av) Devices8.5.1 RoW To Witness 2d-optimum CAGR In HDI marketplace for Audio/Av Devices8.6 connected Devices8.6.1 related devices To attest 2nd-maximum CAGR In HDI Market birthright through Forecast Period8.7 Wearable Devices8.7.1 market for Wearable instruments To develop At optimum CAGR birthright through Forecast Period8.8 Others8.8.1 medical section To Register highest CAGR In HDI market for other functions perfect through Forecast duration

9 HDI Market, by way of Geography

10 competitive Landscape10.1 Overview10.2 Market share Analysis10.three aggressive management Mapping10.four Product Excellence10.5 traffic Excellence10.6 competitive condition of affairs

11 company Profiles11.1 Introduction11.2 Key Players11.2.1 Compeq Co.11.2.2 TTM Technologies11.2.three Austria Technologie & Systemtechnik11.2.four Unimicron11.2.5 Zhen Ding Tech.eleven.2.6 NCAB Group11.2.7 Fujitsu Interconnect Technologies11.2.eight CMK11.2.9 Sierra Circuits11.2.10 Epec11.three other Key Players11.3.1 Meiko Electronics Co.eleven.three.2 Kingboard Holdings11.3.3 Daeduck GDS Co.11.three.four Shenzhen Kinwong digital Co.11.three.5 Multek11.three.6 Rush PCB11.three.7 Bittele Electronics11.three.eight Wrth Elektronik Circuit Board Technology11.three.9 Wuzhu technology Co.11.three.10 Nod Electronics

For greater information about this report dispute with

research and Markets besides presents custom research functions providing concentrated, comprehensive and tailored analysis.

CONTACT: Laura wood, Senior Press manager For E.S.T workplace Hours designation 1-917-300-0470 For U.S./CAN Toll Free designation 1-800-526-8630 For GMT workplace Hours designation +353-1-416-8900 connected topics: Electrical Switches

Jeff Rumburg of MetricNet selected as an HDI Featured Contributor for 2019 | existent Questions and Pass4sure dumps

INCLINE VILLAGE, Nev., February 14, 2019 ( - ​​For the 2d consecutive year, Jeff Rumburg, Managing companion of MetricNet, LLC, became chosen as certainly one of HDI’s Featured Contributors. As a featured contributor, Mr. Rumburg will enhance unique content material for HDI’s SupportWorld publication. HDI's SupportWorld helps IT carrier and lead gurus become consultants of their box by sharing most fulfilling practices and strategic insights for managing people, procedure and technology.  

“I actually maintain had the respect and delight of working carefully with a lot of this yr’s featured contributors over the final 30 years.” referred to Jeff Rumburg. “they are dedicated to assisting technical carrier and assist experts exceed of their jobs and develop their careers.”

Jeff Rumburg’s contributed content material will cover themes such as the metrics hierarchy, a manner growth framework developed with the aid of MetricNet, which illustrates the sequence of superior practices that must subsist mastered for a aid firm to harness the entire expertise of carrier and lead KPIs. perfect content developed for HDI’s SupportWorld engage will embrace MetricNet’s floor-breaking research, performance information, and most reliable practices from the industry’s excellent performers.

Mr. Rumburg is the winner of the Ron Muns Lifetime success Award, become named to HDI’s rectify 25 notion Leaders checklist for three consecutive years, and has served on HDI’s Strategic Advisory Board. he's co-founder and Managing confederate of MetricNet, LLC, the condition he's accountable for world method, product construction, and client engagement delivery. As a number one expert in benchmarking and re-engineering, Mr. Rumburg authored a finest- selling ebook on benchmarking, and has been retained as a benchmarking expert through such iconic groups as American categorical, USAA, Coca Cola, and Emory Healthcare.

if you would dote extra tips about benchmarking your carrier and aid features, tickle dispute with or e-mail MetricNet at information(at)metricnet(dot)com.

About MetricNet

MetricNet is the world chief in IT provider and lead benchmarking. greater than half of the FORTUNE 500 signify on MetricNet benchmarks to multiply and optimize their performance. MetricNet is the primary, and still the handiest traffic to present downloadable service desk and computing device assist benchmarks from their web site. With a global benchmarking database of basically four,000 IT carrier and support benchmarks, MetricNet has essentially the most complete database of technique and efficiency metrics within the business.

About HDI

For over 30 years, HDI has partnered with heaps of groups to enrich their client provider and service management performance by means of teaching their americans, elevating their methods, and empowering their method. From C-level specialists to directors, managers, and frontline workforce, HDI is the definitive source of traffic suggestions, leadership and performance planning. through pursuits, certification and practising, consulting, membership and trade supplies, HDI aims to seriously change carrier and support corporations and reimagine their strategy to supplying extraordinary provider and price. study extra at HDI is prepared by means of UBM, which in June 2018 combined with Informa PLC to rotate into a number one B2B suggestions functions community and the largest B2B routine organizer on the planet.

To gain scholarship of extra and for the latest news and tips, visit and

source: MetricNet, LLC

HDI customer service representative (HDI-CSR) | existent Questions and Pass4sure dumps

This vendor-specific Certification is offered with the aid of:HDIColorado Springs, CO USAPhone: 800-248-5667Email: This e-mail tackle is being covered from spambots. You want JavaScript enabled to view it.

ability stage: foundation                          popularity: lively

not pricey: $a hundred forty five (shortest tune)               

summary:For client carrier gurus who are knowledgeable within the abilities and concepts required to give excellent client carrier and assist in each assist headquarters and muster middle environments. HDI-CSRs preserve in intellect how to examine consumer needs whereas exceeding their expectations.

preliminary requirements:You must circulate the HDI-CSR examination ($145). exams are seventy five minutes long and embrace 65 dissimilar option questions. A passing rating of 80% is required unless in any other case cited. practising is accessible however no longer required.HDI members can download the HDI customer carrier representative Certification standard, or you can buy it for $29.

carrying on with requirements:None.

online components:observe tests are available on the HDI site.

See perfect Hdi Certifications

supplier's page for this certification

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Service Desk Automation: 7 Benefits and 6 Processes To Start Automating Today | existent questions and Pass4sure dumps

Do you know how much your end-user support costs?

If they hold Desktop IT support alone, smooth 1 support costs businesses on middling $22 and smooth 2 costs soar to $84 as more people are becoming involved in the resolution process. But in the omnichannel landscape, IT support teams are now amenable for thousands of remote devices (desktop, mobile, IoT etc.) and a army of support channels:

Additionally, dozens of updates are rolled out each month. Not not perfect of them may fade as smoothly as planned. Some end-users may sustain downtime. Others may subsist confused by product changes. With the growing volume and complexity of support queries, relying on manual toil lonesome is no longer viable.

Outsourcing tech support is just one piece of that puzzle. To become truly effective and maximize the value of the services you deliver, it’s time to reckon how to automate service desk management.

The traffic Case for Automating Your Service Desk

On average, internal support teams receive 492 tickets per month, per Zendesk. Clearly, the number fluctuates for different industries and correlates with your SLA levels. Whenever your traffic experiences downtime or worse a half-day outrage – those support tickets’ numbers fade through the roof. No prodigy that it takes 24.2 hours on middling for businesses to provide first response to an internal support ticket.

But customers are reaching out to you not only when things fade awry. They besides exigency assist with upgrades, dispatch requests for additional services and interact with your brand in other ways.

According to HDI data, an middling user in the tall tech industry reports 0.61 incidents per month and files 0.77 service requests.

So how many people carry out you exigency on your IT support team to effectively wield the volume of incoming tickets?

The “golden” terminate user to IT service desk worker ratio is 70:1 according to Gartner. However, if you browse industry data and feedback shared by IT teams worldwide, you will notice that few businesses manage to adhere to this standard. In fact, some service desk managers report having an 800:1 ratio. Smaller companies manage to achieve a 30:1 ratio – setting a benchmark within their industry. However, the median IT service desk to user ratio is 200:1.

Why? Hiring and retaining qualified IT teams for support remains a challenge for business. So instead of growing your team and growing the overhead costs, reckon increasing your staff efficiency with the assist of technology. And that’s where service desk automation comes to the fore.

The Benefits of Service Desk and support Automation

Eliminate low-value processes and slash support costs. support automation software can streamline the incoming communication, and assist your team avoid dealing with redundant tasks that ingest up productive time. bright systems can wield mundane tasks, while your engineers focus on dealing more grave issues.

End-to-end visibility. Gain minute insights into your service smooth performance and understand when and why the bottlenecks occur. The newly obtained data can subsist then used to improve your team’s performance. Businesses that rely on analytics to track their support team performance slash their resolution time by 16% on average.

Increased productivity. Switching to automated solutions leads to a 50% or greater multiply in productivity. Error-prone manual processes become faultless, and your team can secure their core toil done faster, instead of trying to entrap costly mistakes.

Superior customer experience. distinguished support leads to more sales. 62% of B2B and 42% of B2C customers reported purchasing more after a positive support experience. 66% and 52% respectively stopped buying from a company after a negative customer service interaction, per Zendesk.

Recommended for You

Webcast, March 13th: How to Activate High-Value Customers Leveraging Natural Language Processing and Machine Learning

By adding more tools to your assist desk, you can hold the support sustain once step further and issue proactive updates to customers, whenever you are trying to recover from a disaster. hold a examine at Slack’s uptime calendar, showing the current service levels and providing minute breakdowns and updates about reported incidents:

Additional benefits of automating IT service desks include:

  • Increased hurry of execution. By creating an omnichannel support sustain consisting of software, human teams and self-service portals, you can tender actual 24/7 support without draining your budgets.
  • Gain more flexibility. Creating and implementing new automation-based practices is easier and more cost-efficient than training your staff to carry out things “the new manual way”.
  • Improve your support team happiness. Let’s mug it – customer support industry has incredibly tall turnover. Finding a dedicated specialist is already challenging. Embracing the “do more with less” approach helps you retain the best talent and preserve their morale high.
  • Service desk automation is the first step towards IT automation on a larger scale, aimed at improving your teams’ performance company-wide. You can further improve customer onboarding processes, by switching to cloud infrastructure, to automate their account setup, instead of having a specialist achieve that locally.

    Core Tasks Service Desks Should Automate

    Incoming ticket processing. Reduce the exigency for human intervention at the early stage of support. Software can wield ticket categorization and re-routing to confiscate departments with higher accuracy and efficiency than your middling tech support worker.

    Using JIRA – one of their favorite IT tools – you can besides automatically triage email requests and classify perfect the incoming messages based on their content. For example, when a customer messages about “password change”, the utensil will automatically classify the request as “security” and route the email to the rectify person.

    Customer updates management. You can program specific rules for sending timely updates to your customers about the status of their ticket or request. For example, as a Fintech company, you can preserve track of the new credit cards being issued and notify customers how long they will maintain to wait till their card arrives e.g. “Your card will arrive within 5 traffic days.” By keeping your users informed about the internal processes, you reduce the number of questions forwarded to your team about paltry things.

    SLA compliance. Setup special alerts for issues that fight with your SLA, so that your team can hold immediate action. Such tickets should subsist automatically escalated to the highest priority status and forwarded to a pertinent specialist and senior management. Don’t let the most Important queries descend through the cracks and fetter your traffic reputation.

    Productivity measurement. Instead of manually gathering individual metrics, receive a 360-view of your team’s performance through one dashboard. You can (and should) collect the following data:

  • Average hurry to answer
  • Mean time to resolution (for different ticket types)
  • Cost per email
  • First contact resolution rate
  • Number of incidents logged on a monthly/weekly basis
  • Number of service requests logged on a monthly/weekly basis
  • Percentage of escalated to problem status
  • SLA compliance rate
  • Lost traffic hours
  • You can set up customized dashboards for different members of your time. Service desk support managers can receive a more granular view of the individuals’ performance, while executives can secure a quick snapshot of the core data.

    Common, repetitive tasks. IT departments expend 30% of their time on low-value basic tasks, and 13% of IT specialists find these tasks to subsist a complete blow of time. By using automation (robotic or no) for such processes you tackle to issues at once: hurry up resolution time for simple incidents and reduce your IT team’s frustration. As they perfect know, joyous employees are productive employees.

    One of the new ideas for IT service desk automation is RPA – robotic process automation. RPA bots, powered by machine learning, can mimic human interactions and deal with those mundane queries within a few seconds, round the clock.

    RPA can subsist used to automate tasks such as:

  • multi-factor authentication setup
  • password resets
  • security verification for unlocking accounts
  • virtual server and resources provisioning for new users
  • cybersecurity configurations for different user groups.
  • Your agents can exhaust software to fully automate perfect these requests and auto-approve tickets for such requests.

    Stale-ticket closure. Some service requests may hold a while to perform. But don’t let them just sit there and mess up your metrics. Using service desk software you can auto-close tickets that maintain not been updated by the customer within a certain timeframe. And if that person decides to preserve the conversation going, your software can automatically re-open the ticket, allot a new support agent and set an confiscate priority level. Your workflow is set on cruise control.

    Originally published here.

    Author: Serhiy Kozlov

    Serhiy Kozlov is Founder & CEO of Romexsoft, a tech entrepreneur having vast sustain in product evolution and software outsourcing business. With more than 15 years of problem-solving experience, Serhiy likes to share his thoughts and recommendations with small, mid-size businesses and enterprises to assist their software evolution run… View full profile ›

    How to Become a Technical support Specialist | existent questions and Pass4sure dumps

    Technical support specialists provide assistance with the products they support.

    Technical support specialists provide assistance with the products they support.

    Creatas/Creatas/Getty Images

    With the frequent release of new computers, gadgets and software, technical support specialists are needed to troubleshoot technical issues and provide product advice. Robert Half Technology, a leading technology staffing company, reported that the assist desk, or the technical support area, frequently serves as the launching pad of rewarding IT careers (Reference 1). According to its 2013 technology salary guide, assist desk staff earned a national middling starting salary of $31,750 to $64,750 in 2012, depending on the position smooth (Reference 2). There is no set path for becoming a technical support specialist, but employers generally examine for applicants with problem-solving skills, multi-tasking capacity and interpersonal skills (Reference 3).

    Solutions Specialist - Credit Assessment & Origination | existent questions and Pass4sure dumps

  • Salary: Competitive
  • Location: Omaha, NE, USA
  • Job Type: Permanent, replete time
  • Company: Moody's
  • Updated on: 2019-02-19
  • Location: Omaha, NE, USA

    A Moody's Analytics Solutions Specialist plays a captious role in the sales cycle through establishing credibility and self-possession in Moody's Analytics's products with prospective clients. Working in conjunction with the a Sales Executive, the Solutions Specialist will actively manage the technology evaluation stage of the sales process as the key technical advisor and product advocate of Moody's Analytics products. As a Solutions Specialist, you will evaluate traffic processes in order to prepare, present, and promote the sale of traffic solutions, while besides ensuring overall sales process character for proper implementation and profitability of sales opportunities. As an expert on Moody's Analytics Credit Assessment and Origination products, you will besides assist with customer facing demonstrations by clearly articulating the in-depth product functionality of the Moody's Analytics various solutions across multiple lending disciplines, Commercial & Industrial / Commercial existent Estate / Construction / Agriculture / etc., while providing guidance and leadership on how the software functionality helps to improve organizational efficiencies.

    A Moody's Analytics Solutions Specialist interprets and defines customer needs in order to align the client's objectives and traffic requirements with Moody's Analytics products' capabilities and value. This responsibility is accomplished by conducting live product demonstrations via internet-based meetings, in-person meetings, and through providing collateral to support sales strategies. As a Solutions Specialist you will assume an energetic role in the sales cycle and create immense value through providing insights regarding common lending philosophies, policies, and procedures within the marketplace.

    Key Responsibilities:

  • Articulates and conducts in-depth product feature profit discussions as they relate to Moody's Analytics Credit Assessment & Origination product offerings
  • Participates in customer facing meetings to align strategies and determine traffic and technical requirements that will subsist used in providing solutions
  • Gains customer acceptance of Moody's Analytics products by explaining and/or demonstrating cost reductions and operational improvements
  • Works closely with the sales team on Requests for Proposal (RFPs) and Requests for Information (RFIs) responses
  • Develops tools and training materials for presentation to the Sales team, keeping informed on the latest developments in core products and providing product training to Moody's Analytics Credit Assessment & Origination sales staff
  • Possess industry sustain and/or theme matter expertise of multiple areas within the financial industry including, but not limited to: Commercial Banking, Credit Unions, Farm Service Agency, and Farm Credit Services
  • Possess industry sustain and/or theme matter expertise in multiple commercial credit disciplines including, but not limited to: Commercial & Industrial, Commercial existent Estate, Agriculture, Construction, and small Business
  • Possess industry sustain and/or theme matter expertise of credit underwriting and monitoring processes including, but not limited to: financial statements, financial spreads, credit decisioning, risk rating/grading, collateral analysis, covenant tracking, global cash flow analysis, consolidations, portfolio analysis, stress testing, ALLL analysis, FSA and SBA guaranteed loans
  • Possess a tall technical affinity, with capacity to understand and define APIs and software integrations, software architecture, and software configuration to non-technical audiences
  • Identify and document product enhancements, understanding how proposed changes to existing functionality would impact overall product
  • #LI-AH3#DICE


  • Bachelors Degree in Finance, Banking, Accounting, traffic Administration, or similar field
  • Minimum of 3-5 years of sustain in Commercial & Industrial, Commercial existent Estate, and/or Agricultural lending
  • Strategic, analytical, operations-focused, able to recognize market opportunities
  • Understanding of technical concepts including computer technology and interfaces
  • Ability to toil independently under minimal supervision
  • Ability to conduct presentations and clearly articulate the goals
  • Analytical and detail-oriented
  • Excellent written and verbal communication skills including capacity to listen to requirements and traffic problems in order to respond with the confiscate traffic answer
  • Patient and persistent with an capacity to maintain a professional demeanor while working under time and customer pressures
  • Ability to comprehend and apply abstract concepts
  • Ability to toil productively and cooperatively in a structured and rigorous team environment
  • Public speaking sustain or internal lead on training within an organization is a plus
  • Experienced with tangled sales cycles is a plus
  • Experience with lending software is a plus
  • Ability to travel up to 50%
  • Moody's is an equal opportunity employer. perfect qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's besides provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you exigency to inquire about a reasonable accommodation, or exigency assistance with completing the application process, tickle email This contact information is for accommodation requests only, and cannot subsist used to inquire about the status of applications.

    For San Francisco positions, qualified applicants with criminal histories will subsist considered for employment consistent with the requirements of the San Francisco unprejudiced random Ordinance. For New York City positions, qualified applicants with criminal histories will subsist considered for employment consistent with the requirements of the New York City unprejudiced random Act. For perfect other applicants, qualified applicants with criminal histories will subsist considered for employment consistent with the requirements of applicable law.

    Click here to view their replete EEO policy statement. Click here for more information on your EEO rights under the law.

    Candidates for Moody's Corporation may subsist asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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