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INCLINE VILLAGE, Nev., February 14, 2019 (Newswire.com) - For the 2nd consecutive 12 months, Jeff Rumburg, Managing companion of MetricNet, LLC, changed into selected as certainly one of HDI’s Featured Contributors. As a featured contributor, Mr. Rumburg will better unique content for HDI’s SupportWorld ebook. HDI's SupportWorld helps IT provider and assist specialists become consultants in their container by sharing most trustworthy practices and strategic insights for managing individuals, process and technology.
“I savor had the respect and enjoyment of working closely with many of this yr’s featured contributors during the last 30 years.” famous Jeff Rumburg. “they're dedicated to helping technical provider and assist experts transcend of their jobs and boost their careers.”
Jeff Rumburg’s contributed content material will cover theme matters such because the metrics hierarchy, a process improvement framework developed by means of MetricNet, which illustrates the sequence of premiere practices that must be mastered for a advocate company to harness the all expertise of carrier and lead KPIs. any content developed for HDI’s SupportWorld publication will contain MetricNet’s floor-breaking research, efficiency information, and ideal practices from the industry’s prerogative performers.
Mr. Rumburg is the winner of the Ron Muns Lifetime achievement Award, changed into named to HDI’s excellent 25 notion Leaders listing for 3 consecutive years, and has served on HDI’s Strategic Advisory Board. he is co-founder and Managing companion of MetricNet, LLC, where he is answerable for global method, product development, and customer tryst start. As a number one knowledgeable in benchmarking and re-engineering, Mr. Rumburg authored a premier- promoting publication on benchmarking, and has been retained as a benchmarking skilled by means of such iconic agencies as American specific, USAA, Coca Cola, and Emory Healthcare.
if you want more counsel about benchmarking your service and lead services, delight visit http://www.metricnet.com or electronic mail MetricNet at info(at)metricnet(dot)com.
MetricNet is the world chief in IT provider and aid benchmarking. greater than half of the FORTUNE 500 reckon on MetricNet benchmarks to enrich and optimize their efficiency. MetricNet is the first, and nonetheless the handiest company to tender downloadable carrier desk and computer lead benchmarks from their web page. With a global benchmarking database of pretty much 4,000 IT provider and serve benchmarks, MetricNet has the most finished database of manner and performance metrics within the trade.
For over 30 years, HDI has partnered with hundreds of businesses to better their customer provider and service management efficiency by passage of teaching their people, elevating their processes, and empowering their strategy. From C-stage specialists to administrators, managers, and frontline workforce, HDI is the definitive source of industry counsel, leadership and efficiency planning. through routine, certification and working towards, consulting, membership and industry materials, HDI goals to seriously change carrier and assist organizations and reimagine their manner to providing brilliant provider and value. be taught more at www.ThinkHDI.com. HDI is organized through UBM, which in June 2018 combined with Informa PLC to become a leading B2B assistance capabilities neighborhood and the largest B2B activities organizer on this planet.
To be taught extra and for the latest information and advice, consult with www.ubm.com and www.informa.com.
supply: MetricNet, LLC
FRANKLIN, TN--(Marketwired - Jun 30, 2014) - UL workplace fitness & protection, the industry's main issuer of belt of travail health and security options, these days announced that it has met the requirements and qualified for the 2014 serve Desk Institute (HDI) team licensed Award. HDI is a world expert affiliation and certification constitution for the technical service and lead business. The association produces publications and analysis, hosts movements and certifies and trains thousands of specialists every year.
"UL workplace health & defense is committed to providing advanced consumer provider to their customers," spoke of invoice Grana, president of UL office health & protection. "Our lead staff continuously works to enrich their client service operations. they are crucial extensions of their consumers' groups, and essential contributors to their capability to advocate protect the smartly-being of people and operations of groups any over the world. they are so blissful to savor their efforts recognized through the advocate Desk Institute."
The HDI 2014 team certified Award recognizes a group for its commitment to carrier excellence in the course of the adoption of premiere practices and the acquisition of more advantageous odds and capabilities. To qualify for the award, at least eighty % of an organization's serve group ought to complete the rigorous HDI certification manner. These specialists assist leaders in fitness, defense and compliance across industries create more healthy, safer and extra successful workplaces.
About UL belt of travail health & protection UL office health & protection empowers agencies to protect the well-being of worker's, be positive organizational compliance and peace of intellect and pressure measurable industry development. more than 2,000 organizations in over 20 major industries, together with manufacturing, healthcare, pharmaceutical and lifestyles sciences, construction and energy, believe UL's workplace health & safeguard apparatus to fulfill their expanding wants. To gain learning of more, debate with www.ULWorkplace.com or appellation 888.202.3016.
About UL UL is a premier global impartial security science industry that has championed growth for 120 years. Its more than 10,000 gurus are guided by means of the UL mission to promote safe working and dwelling environments for any individuals. UL makes employ of research and requisites to consistently strengthen and meet ever-evolving safety wants. They companion with agencies, producers, exchange associations and overseas regulatory authorities to deliver solutions to a extra complicated global give chain. For extra suggestions about their certification, trying out, inspection, advisory and training capabilities, consult with http://www.ul.com.
COLORADO SPRINGS, Colo., Feb. 23 -- HDI® (http://www.thinkhdi.com/), the realm's largest membership association for IT service and lead specialists and the premier certification constitution for the business, today introduced the launch of the current HDI customer provider consultant Certification and preparatory practising path (http://www.thinkhdi.com/certification/individualCertification/csr.aspx). the current practising route and accompanying certification will advocate customer service representatives better their summon managing most usurp practices, verbal exchange and listening, documentation, difficulty-fixing and troubleshooting skills, combat negotiation and response to elaborate consumer habits.
Designed for client provider representatives, advocate analysts and serve desk professionals with below twelve months of event, this current one-day direction and HDI Certification combines curriculum applying HDI's internationally-recognized open industry specifications and STI potential finest practices. In 2006, HDI was granted the unique license for any STI abilities training material. HDI's training and certification courses are constructed on standards determined by passage of an unbiased committee of global industry specialists. STI expertise's curriculum reflects years of savor in guiding and working summon centers any over the area.
Pricing and Availability:
Priced at $795 for HDI individuals/$895 for non-members, the HDI customer service representative Certification preparatory course replaces both the HDI consumer aid specialist and STI learning licensed appellation core professional classes and certifications. Onsite/neighborhood working towards is obtainable immediately. Public courses will start in may 2007.
besides the HDI client provider representative Certification preparatory route, HDI has recently launched three different up to date HDI Certification lessons: HDI serve core Analyst, HDI aid middle crew Lead and HDI aid headquarters supervisor. (See: www.thinkhdi.com/certification/individualCertification/) The curriculum became revised to replicate HDI's up to date open industry requirements, in addition to incorporating STI capabilities ultimate practices equivalent to total Contact possession and the alignment of the incident administration procedure with ITIL and knowledge-established assist® and Structured issue solving. HDI likewise offers box assist Technician, capabilities management Foundations, Sarbanes-Oxley, lead headquarters Director, ITIL® Foundations authorized with the aid of EXIN®, and ITIL awareness classes.
HDI is the area's biggest IT provider and advocate membership association and the business's premier practicing and certification body. Guided by passage of a global panel of industry specialists, HDI is the main useful resource for assist desk/aid middle emerging developments and top-quality practices. HDI gives members with an unlimited repository of components, networking alternatives and the largest industry event -- the HDI Annual convention and Expo. Headquartered in Colorado Springs, Colo., united states, HDI offers practicing and certification in distinctive languages and nations. For extra suggestions, visit www.thinkhdi.com/ or appellation +1 719.268.0174.
CONTACT: Tiffany Keller of HDI, +1-719-785-5350, or firstname.lastname@example.org
net web site: www.thinkhdi.com/http://www.thinkhdi.com/certification/individualCertification/csr.aspxhttp://www.thinkhdi.com/certification/individualCertification/linked Thomas industry update
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COLORADO SPRINGS, Colo., Aug. 11, 2017 (GLOBE NEWSWIRE) -- Cherwell Software, a leading provider of service management solutions, announced today a current release of its flagship product, Cherwell® Service Management. The latest version of the product offers enhanced multilingual advocate to customers, along with UI/UX and back-end enhancements to the Cherwell Self-Service Portal and Service Catalog that create a more modern and intuitive web-browsing experience, as well as reduce development costs and time to market for current capabilities.
The emphasis on globalization—which provides localized content both to technicians via the product interface, as well as to geographically dispersed remain users via the Cherwell Self-Service Portal—signals Cherwell’s commitment to its rapidly growing array of international and global enterprise customers.
According to a study recently published by HDI and LionBridge, among organizations that provide multi-language support, 73 percent savor higher customer satisfaction (CSAT) scores, and 43 percent savor improved first contact resolution than organizations that finish not.
"As their world continues to shrink, it is well-known for advocate centers to expand their skill and scope of service by adapting to service in multiple languages," said Roy Atkinson, senior analyst, HDI. "A advocate headquarters that can deliver on multilingual service will savor an inherent odds in the marketplace, with the skill to advocate markets that its competitors cannot."
With the current localization capabilities, Cherwell customers can deliver more consistent and personalized advocate based on individual users’ autochthonous languages and/or geographic locations—without increasing service desk overhead. The latest release of Cherwell Service Management offers the following features, which are designed to serve global customers better business-IT communication, lower the cost of support, elevate IT service quality, and boost remain user productivity:
“Managing the IT complexities of a global organization are challenging enough; but with technicians and industry users scattered around the world and expectations for around-the-clock support, language differences compound those challenges exponentially,” said Steve Rodda, Cherwell’s Chief Product Officer. “We’re excited to add comprehensive localization capabilities to Cherwell Service Management, so that service desk teams and remain users alike can collaborate and communicate effectively, and ultimately skedaddle at the speed the industry demands.”
About Cherwell Software
A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the employ of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and boundless flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are simple to configure, customize, and use, IT organizations extend the Cherwell platform to unravel a wide scope of IT and industry problems. With an unwavering commitment to putting customers first and being simple to finish industry with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.Contact: email@example.com 719-386-7000
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VANCOUVER, BRITISH COLUMBIA--(BUSINESS WIRE)--
Sierra Wireless (NASDAQ: SWIR) (TSX: SW), the leading provider of fully integrated device-to-cloud solutions for the Internet of Things (IoT), today announced the AirLink® RV55 LTE-Advanced Pro router to simplify and lower the cost of connecting faultfinding remote assets, infrastructure and mobile workforces in utility, energy, smart city and public safety applications. AirLink RV55 is the industry’s most compact and rugged LTE-A Pro router for SCADA, distribution management systems and service vehicle fleets.
Utilities are deploying cellular IoT solutions relish AirLink RV55 to modernize grid operations by connecting aging apparatus and infrastructure in order to meet customers’ service expectations and multiply adoption of current distributed energy sources. AirLink RV55 combines high-speed, trustworthy LTE connectivity with Wi-Fi, serial and ethernet interfaces, allowing utilities to assemble real-time data from infrastructure and connect mobile workforces to better operational efficiency, rapidly identify issues and restore service outages.
Carol Johnston, VP Product Marketing, Clevest Solutions, said: “Efficiently connecting mobile workforces, their vehicles and dispatch resources is faultfinding to quickly finding and resolving service outages. Sierra Wireless’ AirLink RV55 provides the secure, reliable, always-on connectivity that utilities requisite to efficiently dispatch travail orders to the closest qualified worker and manage their province service teams leveraging Mobile Workforce Management software to advocate faultfinding operations running smoothly.”
Jesus Gonzalez, Senior Analyst, IHS Markit, faultfinding Communications, said: “As electric utilities modernize with cellular IoT, the cost and complexity of adding connectivity to aging infrastructure apparatus is a significant challenge, especially if the apparatus doesn’t savor connectivity built in or is deployed in a harsh or remote environment. Cellular LTE routers with a compact, rugged profile factor, and flexible interfaces design it simple to connect faultfinding distribution automation apparatus relish cap-bank controllers, sectionalizers and reclosers to serve monitor and respond quickly to changes in the utility grid.”
Tom Mueller, VP, Products, Enterprise Solutions, Sierra Wireless, said: “Utility, energy and industrial companies continue to reckon on cellular IoT to efficiently connect and operate their infrastructure. The AirLink RV55, with device management and 24/7 direct advocate included at zero cost for the first year, provides IT teams with peace of intelligence knowing they can securely connect and manage both their fixed and mobile networks with a single trustworthy solution.”
AirLink RV55 is fragment of Sierra Wireless’ AirLink Performance string of routers and gateways. It is available in an LTE-A Pro variant with dual-serial, ethernet, GNSS and an optional dual-Wi-Fi interface. LTE-A Pro supports 6x faster downlink (up to 600Mbps) and 3x faster upload (up to 150Mbps) speeds compared to previous LTE versions (RV50). RV55 supports CBRS bands that finish not require spectrum licenses and allow utilities to build and operate their own LTE networks. An LTE-M/NB-IoT (up to 300kbps downlink) variant is likewise available for enhanced coverage. RV55 retains the very ultra-low power consumption of the RV50/50X making it ideal for solar- or battery-powered installations.
Pricing & AvailabilityAirLink RV55 models scope from $589 for the LTE-M/NB-IoT variant to $789 for the LTE-A Pro variant with Wi-Fi. LTE-A Pro routers will start sampling in March 2019, with commercial availability dawn in April 2019. LTE-M/NB-IoT samples will be available in May, with commercial availability in June 2019. Every AirLink RV55 purchase comes with peace-of-mind protection—the first year of AirLink Complete, including device management, 24/7 direct technical advocate and 3-year warranty—is included at no additional charge.
Sierra Wireless will demonstrate AirLink cellular routers and gateways at DistribuTECH 2019 in booth #719. For more information about their live demos and educational presentations, visit https://www.sierrawireless.com/landing/distributech-2019/.
For more information about Sierra Wireless AirLink gateways, routers and management services, visit https://www.sierrawireless.com/products-and-solutions/routers-gateways/.
To contact the Sierra Wireless Sales Desk, summon +1 877-687-7795 or visit http://www.sierrawireless.com/sales.
About Sierra WirelessSierra Wireless (NASDAQ: SWIR) (TSX: SW) is an IoT pioneer, empowering businesses and industries to transform and thrive in the connected economy. Customers Start with Sierra because they tender a device to cloud solution, comprised of embedded and networking solutions seamlessly integrated with their secure cloud and connectivity services. OEMs and enterprises worldwide reckon on their expertise in delivering fully integrated solutions to reduce complexity, revolve data into intelligence and win their connected products and services to market faster. Sierra Wireless has more than 1,300 employees globally and operates R&D centers in North America, Europe and Asia. For more information, visit www.sierrawireless.com.
Connect with Sierra Wireless on the IoT Blog at http://www.sierrawireless.com/iot-blog, on Twitter at @SierraWireless, on LinkedIn at http://www.linkedin.com/company/sierra-wireless and on YouTube at http://www.youtube.com/SierraWireless.
“Sierra Wireless” and "AirLink" are registered trademarks of Sierra Wireless. Other product or service names mentioned herein may be the trademarks of their respective owners.
Forward Looking Statements
This press release contains forward-looking statements that involve risks and uncertainties. These forward-looking statements relate to, among other things, plans and timing for the introduction or enhancement of their services and products, statements about future market conditions, supply conditions, channel and remain customer demand conditions, revenues, indecorous margins, operating expenses, profits, and other expectations, intentions, and plans contained in this press release that are not historical fact. Their expectations regarding future revenues and earnings depend in fragment upon their skill to successfully develop, manufacture, and supply products that they finish not yield today and that meet defined specifications. When used in this press release, the words "plan", "expect", "believe", and similar expressions generally identify forward-looking statements. These statements reflect their current expectations. They are theme to a number of risks and uncertainties, including, but not limited to, changes in technology and changes in the wireless data communications market. In light of the many risks and uncertainties surrounding the wireless data communications market, you should understand that they cannot assure you that the forward-looking statements contained in this press release will be realized.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190204005754/en/
Copyright industry Wire 2019
It’s 3:30 pm in a dimly lit cubicle farm somewhere in Northern Virginia. You are a strategic, all-source intelligence analyst and savor been sitting at your computer any day eagerly awaiting feedback from U.S. policymakers on the analytic masterpiece you finally published last night. You spent weeks, if not months, perfecting the piece. Today is the day to soak up any the kudos.
You crafted a limpid and compelling analytic framework and employed sophisticated analytic techniques to identify key drivers and future scenarios for the security and political situation in a faultfinding quaint country. Your document survived multiple attacks from the “good concept fairy” of observation and suggestion during coordination and review and circumnavigated the “happy-to-glad” editorial circuit several times over to emerge almost entirely intact from your original draft. It is well-written, strongly argued, logically flawless, thoroughly sourced, and has shiny graphics. And today it was prominently featured in policymakers’ morning readbook. From the White House to the Pentagon and over to the situation Department, your policy consumers are going to treasure it. As your managers and cubicle mates open heading out the door (traffic is really picking up on the Beltway), you remain wedded to your achievement award– and challenge coin-adorned desk, waiting for that vital policymaker feedback to forward in. But it never does.
Your office briefer informs you that most of your customers were in meetings any day and took only a quick glance at the book. A few read your piece “with interest,” i.e. scanned the topic sentences to win the gist. Others skipped the brief altogether. And tomorrow’s engage is already complete with the next round of products. You gave weeks of time and thought to your piece, but policy customers gave it only a minute. Frustrated, demoralized, and facing a 10-mile, two-hour commute home, you log off for the night (4:45 pm). As you open your 30-minute walk to your car, your intelligence drifts to the existential: If intelligence analysis is written but nobody reads it, does it exist?
Sadly, this stagy scene occurs too frequently in cubicle farms and parking lots across the U.S. intelligence community, and it is one I savor reenacted many times in my career. But I savor likewise seen distinguished intelligence officers routinely deliver timely, relevant, and high-impact analysis to policymakers. Based on the insights of former intelligence and policy officials and my own experience, I tender this “how-to” lead for analysts to be more relevant to U.S. national security policy and better serve policymakers. relish episode one of this series, I focus on the working-level of the national security bureaucracy. Starting with frequently asked questions, I hunt to provide analysts a better understanding of who these policymakers are, what they do, and what they requisite from intelligence. I then tender a simple eight-step program for analysts to adopt to finish their fragment in bridging the intelligence-policy divide.
Frequently Asked Questions
Question: What is policy?
Answer: Policy is what your analysis informs. For you, it is both the position the United States adopts on a national security issue and the process that generated the decision.
Policy is the U.S. objective, guiding principle, or course of action the president and cabinet-level officials of the National Security Council select toward a quaint country or issue; e.g. should the United States engage and animate political opposition against an authoritarian regime? What arms finish they provide to a ally nation, and how far are they willing to Go to advocate their military operations? It is this senior-most even of policy deliberation that you are accustomed to serving via the intelligence community’s flagship product, the “President’s Daily Brief.”
But a given policy is just the culminating tip of an iceberg of process leading up to a senior-level decision: yes, the interagency process, orchestrated through the National Security Council system (in most administrations). At the heart of the process is the interagency policy committee, where lieutenant and deputy lieutenant secretary-level officials (typically) debate, hone, and tee up policy options for the Deputies Committee, then the Principals Committee, and then the complete president-chaired National Security Council meeting to consider for decision. But even before the interagency policy committee comes the sub-committee, where the true grunt travail of policymaking is done. Working-level policy directors resolve the situation of play, generate potential policy responses, assess their pros and cons, advocate for their department’s equities, and set the table for senior officials to formalize options and recommendations.
It is here, at the interagency political committee even and sub-level, where analysts can savor the most impact and inform policy from the ground up. If policy impact is what ye seek, let the interagency process be your guide. Know the process. reliance the process. Embrace the process. Dare I say, treasure it.
Question: Where are the key policymakers in this magical interagency process?
Answer: The National Security Council, the situation Department, and the Defense Department. But it goes much deeper than that.
While many departments and agencies play key roles for specific issues, such as the Department of Energy for nuclear proliferation and the Treasury Department for counter-terrorism, three policy entities profile the core of the interagency policy process: the National Security Council, the situation Department, and the Defense Department. But within these broad policy kingdoms are a myriad of policy fiefdoms, and the issue you resolve is likely spread amongst them.
The National Security Council is divided into senior directorates by region (e.g. Middle East or East Asia) and office (e.g. counter-proliferation or humanitarian assistance). Senior directors serve as special assistants to the president, orchestrate the interagency process, and oversee a staff of directors specializing in specific countries or issues. Senior directors may play the role of policy arbiter, seeking interagency consensus or taking neutral positions on various options to serve up to deputies, or policy advocate, promoting a particular course of action, with many shades in between.
The situation Department is organized into lieutenant secretary-led “bureaus” reporting to an undersecretary, with Political Affairs at the heart of day-to-day quaint policy. Regional bureaus typically lead the situation Department’s interagency team and provide the diplomatic perspective on how various policies would impact bilateral relations and the spectrum of U.S. interests. But for any given policy, the situation Department’s functional bureaus will likewise savor a voice, such as for humanitarian aid or weapons sales. As will the bevy of special envoys for cross-cutting issues. And the secretary’s staff.
The Defense Department is (at least) two entities: the civilians of the Office of the Secretary of Defense and the uniformed military of the Joint Staff. lieutenant and deputy lieutenant secretaries provide the interagency the security perspective on policy options, assessing the impact on defense relationships and regional strategy for their swath of the globe. The Joint Staff provides policymakers military advice, on the services’ skill to operationalize and execute the military aspects of policy. Far from a “Defense” monolith, the Office of the Secretary of Defense and Joint Staff differ not only in what they wear but also, not so infrequently, in what they assume about a given policy.
Yes, with broad competing alliances and a kaleidoscope of shifting factions amongst them, the policy combatants in the Situation room can sometimes resemble the conflicts they cover. But for intelligence analysts, understanding who the key players and sub-players are for their issue across the interagency is faultfinding in identifying potential policy customers and generating analytic impact.
Question: But who are the people doing this policymaking?
Answer: They’re just relish you! But with passage more to cover.
Well, senior directors and lieutenant and deputy lieutenant secretaries are not really relish you. They are (typically) highly qualified political appointees and career civil servants of ambassador, senior executive service, and general officer rank. They likewise savor distinguished parking spaces. But they are relish you in that they are (typically) experts in their field, with profound expertise from academia, assume tanks, or previous government service. The breadth of their portfolios and endless demands from the interagency and their own principals, however, leaves limited bandwidth for any one issue.
But the sub-interagency policy committee level? They are just relish you — in rank, experience, academic training, and belt knowledge. At the situation Department, desk officers in D.C. are a mingle of civil and quaint service officers that serve craft quaint policy, while embassy-based quaint service officers implement it in the field. Policy directors in the Office of the Secretary of Defense are primarily civil servants, joined by political appointees and interagency detailees to fill in gaps. Joint Staff J5 are field-grade officers, serving a hardship Pentagon staff tour before heading back to the province or to command. National Security Council directors are mostly the very folks as above as detailees comprise much of the staff. The working-level wonks are likewise relish you in that the essence of the job is the same: to read, write, and brief on their topic.
Where they differ is the amount they savor to cover and the speed at which they savor to finish it. While you cover the military of one country, your policy peer may be answerable for any military, political, and economic policy for that and maybe several other countries. While you disburse two to three weeks crafting a piece of “current” finished intelligence on that army’s battlefield performance, your policy director may savor two to three days, or even hours, to draft policy options on any U.S. military and economic advocate to the country and then drive it through the interagency process for decision and action.
The mid-level policymaker needs your learning and perspective to serve them steer through the fast-moving policy churn and set aside exigent policy choices into the bigger strategic picture. But they requisite your analysis to be relevant to the policy situation of play, and they requisite it early and often throughout the process. They requisite you and your expertise in the room. Don’t let it arrive too late.
Question: Why don’t they read my stuff?
Answer: Because they savor a lot of stuff.
Your policy peer’s day is a whirling dervish of staffing, representing, writing, and briefing across multiple issue areas and sometimes international codes. They attend or “+1” their boss at interagency meetings, integrate key takeaways into a “readahead” paper before a deputies or principals committee, craft their own position or analytic “white” paper, and brief it any to their principals, who often design the director’s analysis their main argument in the Situation Room. They staff said principals for their ceaseless engagements outside the interagency — writing talking points for meetings with quaint leaders, setting agendas for bilateral negotiations and multilateral forums, and travelling with their boss to provide real-time expertise. They likewise coordinate with offices across their organization, from public affairs to congressional outreach, legal counsel, and budget. And they write it any up.
Their inbox is bursting from not only the endless paper trail accompanying the above meetings, but likewise a firehouse of informational and intelligence “traffic.” Policymakers receive diplomatic cables and military reports from the field, relevant journalist and think-tank pieces, finished intelligence from the alphabet of intelligence agencies, and often the very raw intelligence that feeds into your analysis. They receive any of this daily and across multiple classification levels and systems.
You, the analyst, are thus competing for the policymaker’s time and bandwidth and requisite to design limpid your analytic value added. Is it a strategic lens to notice through a crisis? faultfinding insight on a quaint leader? While some policymakers will read your analysis regardless, others may start to tune you out after one redundant piece, anodyne bottom line, and lackluster briefing too many or if you provide analysis that is routinely overcome by events, irrelevant to current policy deliberations, or just as easily organize in a newspaper.
Eight Steps to Policy Relevance
So how can intelligence analysts be more relevant to the U.S. national security policy process? consider adopting the following eight-step program for analytic impact. Drawn from the insights of former senior intelligence community, White House, situation Department, and Defense Department officials, these steps can serve you determine what to write, who to write for, how to write it, how to deliver it, and how to forge a fruitful, lasting partnership with policymakers.
Now that you know who policymakers are and how best to serve them, you, the analyst, simply finish not savor the time to meditate the existential — and certainly not while crying in a parking lot at 5 pm. You are putting the final touches on a paper that provides realistic scenarios for the country you cover, clear-eyed implications of workable courses of action, and actionable opportunities for policymakers. You generated this tailored but objective analysis based on the string of interagency you briefed. You were invited to these meetings because when crossroad hit, you reached out, stayed late to walk your policy peer through the intel picture, and wrote a next-day analytic product that was faultfinding in informing the White House’s response. As you head out the door, you grab your passport because you seize off the next day to Go brief senior U.S. diplomats and military commanders in the country you cover, and who are grateful for the custom intelligence advocate you routinely provide.
You savor mastered the expertise of being in the room but not of the room, gaining access and audience to the inner-most sanctums of U.S. quaint policy while maintaining the strictest of analytic integrity and independence. You are no longer just another nameless intelligence monkey churning out generic product. Because you, my analyst friend, are relevant to policy.
Brian Katz is a Visiting Fellow at the headquarters for Strategic and International Studies and a Council on quaint Relations International Affairs Fellow. He is a career civil servant in the national security field, serving in a variety of positions across the policy and intelligence communities over the past decade.
Disclaimer: The author is an employee of the United States government, currently on leave from his employment. This does not constitute an official release of U.S. Government information. any statements of fact, opinion, or analysis expressed are those of the author and finish not reflect the official positions or views of the U.S. Government. Nothing in the contents should be construed as asserting or implying U.S. Government authentication of information or endorsement of the author’s views. This material has been reviewed solely for classification.
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