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QQ0-200 HDI Qualified abet Desk Senior Analyst

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QQ0-200 exam Dumps Source : HDI Qualified abet Desk Senior Analyst

Test Code : QQ0-200
Test appellation : HDI Qualified abet Desk Senior Analyst
Vendor appellation : HDI
: 138 actual Questions

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HDI HDI Qualified abet Desk

more than 35 Exhibitors proclaim novel products, capabilities, Demonstrations & extra at HDI 2018 convention and Expo | actual Questions and Pass4sure dumps

April 03, 2018 09:00 ET | supply: HDI18

COLORADO SPRINGS, Colo., April 03, 2018 (GLOBE NEWSWIRE) -- HDI, the leading membership affiliation and certification corpse for provider and assist gurus, these days reveals announcements from more than 35 corporations exhibiting at HDI 2018 convention & Expo. each company will showcase their latest improvements in the Expo corridor Tuesday - Thursday of the event, providing attendees with the attractive possibility to receive an unique seem to breathe on the novel applied sciences impacting the carrier and aid business.

HDI 2018 conference & Expo will catch belt April 10–13, 2018 at the MGM stately in Las Vegas, NV. For more assistance. And to register, consult with:  

“each and every yr, HDI creates an belt for carriers to exhibit their latest solutions, featuring an occasion for each attendees and exhibitors to compose constructive traffic connections,” stated delight Sobhani, group experience Director, HDI. “HDI exhibitors play a key position within the evolution of the carrier and abet industry, and we're excited to notice their innovations in motion in the Expo hall.”

HDI 2018 convention & Expo Exhibitor information:

superior application items group, Inc. (ASPG) (booth 628) will exhibit off the latest edition and lines of ReACT, the main self-carrier traffic password reset and synchronization answer. Demos will breathe held on Wednesday in latitude 107 [near universal Session/Registration area] at 1:30pm and seven:45pm.

AISERA (booth 330) will showcase a disruptive and an effortless to disburse AI-driven next era service administration retort developed for Multi-Cloud. cease through to notice how this retort can expand your agent productivity and empower your clients.

Alemba (sales space 706) will exhibit the latest version of their vFire ITSM device. This unlock includes a novel resource manager duty that allows managers to useful resource team of workers in accordance with availability and competence sets to maximize their crew efficiency. extra novel performance contains an updated vFire app and a novel trend interface.

Atlassian (sales space 519) will exhibit off Jira provider Desk, a fantastically simple service desk that’s effortless to use, primary to setup, and has every thing you want for IT champion and client service. quit through the booth to study why Jira service Desk is identified as a leader in service desk application by using G2Crowd.

Avatier (booth 513) will showcase Avatier id anyplace, which includes Lifecycle and Password management, SSO, and entry Governance. it's in accordance with the Docker platform, making it the most moveable, scalable and secure id administration retort in the marketplace. Docker container allows this solution to race any place: on cloud, on-premise or a private cloud.

Axios systems (sales space 401) will showcase elements from the upcoming unencumber of its leading ITSM answer, assyst, as smartly as the effective capabilities of its built-in Asset Discovery (assystITOM) performance to abet manipulate features, property and usher in a separate healthy-for-intention utility.

Bomgar (sales space 501) bought Lieberman utility in February 2018 and will showcase the quickly commercial enterprise protection (red) id administration answer. With seamless integrations for Bomgar far off aid and Bomgar Privileged entry, crimson IM enables agencies to discover, manage, and protect privileged credentials whereas simultaneously identifying and neutralizing attacks

BOSS solutions (sales space 625) will exhibit its award winning ITIL/ITSM solutions, BOSSDesk on the cloud and the brand novel and completely redesigned on-premise retort BOSS abet relevant. both are thoughtfully designed, hold the ultimate consumer-friendly interface, and involve a service Catalog and different advanced capabilities that provide the greatest ROI within the industry.

BrainStorm (sales space 623) will exhibit their ingenious discovering platform, QuickHelp™, that offers loads of customized, crucial discovering content in a separate effortless-to-use platform. Leveraging computing device researching, gamification, and evaluation tools, QuickHelp™ makes it feasible for groups to finish extra with their Microsoft technology through making even essentially the most exchange-resistant consumer savvy with their software.

Cherwell utility (booth 601) will preview Cherwell project Portfolio management (PPM), an retort for companies trying to age existing PPM strategies or for these the disburse of simplest a ingredient of legacy solutions. Cherwell PPM will unify and simplify assignment monitoring and reporting tactics, enabling centralized claim management and effective aid utilization.

CITSmart (sales space four hundred) will showcase its novel traffic administration gadget which brings collectively ESM, ITSM & BPM and additionally demonstrate novel elements in its built-in features answer: ANUVA skills Portal and NEURO - a codeless device with quick customization and integration with different purposes no matter if legacy or domestic grown.

DriveSavers, Inc. (booth 618) will unlock a brand novel White Paper on Cybersecurity and statistics Loss Vulnerability. they're going to talk about novel information safety regulations, charges of a data breach, a pass to mitigate the cybersecurity probability by vetting your third-birthday celebration vendors accurately and the vulnerabilities of third birthday party information healing providers.

EasyVista (sales space 613) will showcase its novel product, EV Self aid. Surpassing limits of the common capabilities base, it can provide guidance via an interactive event that empowers users to champion themselves, decreasing provider desk calls through 30%. EasyVista will likewise preview the brand novel liberate of its ITSM platform, EV carrier supervisor.

Freshservice (booth 413) will showcase the latest feature - the Workflow Automator, that helps provider desk admins to create automation workflows using an intuitive drag and drop interface. This characteristic will allow you to create elementary, improbable workflows to route tickets, streamline HR requests, on-board novel employees, supervisor approvals and extra.

GeoFluent with the aid of Lionbridge (sales space 428) is excited to introduce GeoFluent Interpreter Direct, a suite of 4 technological advances that streamline multilingual voice interactions for carrier Desks. Interpreter Direct ensures that two people who discourse distinctive languages are in no pass interacting without an interpreter, improving the consumer journey, cutting back consumer effort, and saving agent's time.

clever shelling out options (booth 316) will exhibit its deliver Dispensers and Lockers that give personnel with quick, self-carrier entry to tech add-ons and materials. IDS now presents deliver Lockers with powered booths (shops / CAT5 Ethernet) to ensure laptops, pills, smartphones, and rechargeable handheld property are totally charged when the user accesses the machine.

Ivanti (booth 300) will showcase the addition of cloud-based mostly synthetic intelligence (AI) Hub and Bot apps to its ITSM portfolio, together with the newly released champion Desk necessities. These novel apps compose champion desk requests more conversational and intuitive whereas working to lower aid and service desk useful resource engagement.

Jabra (booth 624) will expose its latest enterprise product and the realm's first knowledgeable UC-certified instant earbuds, the Jabra Evolve 75e. The Jabra Evolve 75e are Skype for enterprise licensed, proffer lively babel Cancelling and hold 14 hours of battery actuality to champion productiveness on-the-go.

Kaseya (sales space 322) will exhibit off its cloud-based mostly IT administration and security utility at HDI 2018. This software allows for businesses to correctly manage and cozy IT in an exertion to pressure IT service and traffic success.

ManageEngine (booth 607) will exhibit off their quick-beginning commercial enterprise provider desk that allows for organizations to set-up enjoyable provider desk cases within 60 seconds. Attendees can likewise catch a notice at the visible trade workflow builder that simplifies IT trade administration and the customized moves that empower IT team of workers with unrestricted extensibility.

Micro focus (sales space 418) is providing provider administration Automation X, a totally computerized, engaging carrier management adventure that saves you money. in accordance with analytics and computer researching with a fully multi-tenant structure, SMA-X is developed on the contemporary, containerized ITOM platform and runs in cloud and on premise.

MSPWorx (booth 313) will exhibit its residing the Managed ITSM dream. This huge ITSM offering contains ServiceNow as a provider through their personal GrandCentral, enabling groups of utter sizes the competence to hold a actual ITSM device. they are going to likewise showcase their remote outfit administration provider, enabling ServiceNow consumers to fetch more from their funding.

Noble techniques (booth 301) proclaims the acquisition of FidoTrack, a provider of cloud gamification solutions for appellation facilities. Noble might breathe re-branding its items as Noble® Gamification and should exhibit off how this gamification application helps enhance worker engagement, build productiveness and crop back attrition throughout the everyday spectrum of agents inside the modern-day call center.

PST Migrator with the aid of LAE software (booth 318) will showcase their automatic retort to migrating Microsoft Outlook PST information into workplace 365 at HDI 2018. This solution permits groups to with ease eradicate the complications associated with Outlook (PST) facts data.

RealVNC (booth 308) will debut the latest edition of its cozy VNC connect far flung access software. With decades of experience, this software is used by means of thousands of IT experts around the world. they will likewise share the roadmap for integration partnerships with leading champion desk and repair desk retort providers.

Samanage (sales space 507) will exhibit how synthetic intelligence and desktop learning can create an “worker first” mentality with the aid of analyzing your previous ticket developments and suggesting category and subcategories to requesters. riding improved productive via smarter capabilities, tickets are becoming directly to the discipline breathe counted experts and resolved quicker.

Sennheiser (sales space 721) will showcase their headsets and conferencing methods at HDI 2018, that are designed to create probably the most natural, relaxed listening journey feasible for each person involved within the dialog. quit by means of the sales space to event TeamConnect instant, the MB 660 and a host of their different top rate enterprise conversation offerings.

Splashtop (booth 719) will exhibit off the newest in faraway abet expertise for technical abet professionals together with iOS and Android reside array access with Splashtop SOS, a brief far flung usher device. they are going to likewise preview novel Splashtop remote assist top class version and unattended far flung access to Android and IoT gadgets.

StrataCom (sales space 304) will spotlight its IT carrier management knowledgeable services and consulting expertise for enterprise-level shoppers at HDI 2018, including implement implementation, roadmap planning, ITIL system consulting, staff augmentation and extra.

SysAid (sales space 718) will showcase its centralized carrier desk constructed exclusively to assist fetch to the bottom of tickets fast, and may provide reside demos of proven tips on how to reduce MTTR (suggest time to restore) that reduces prices inside an integrated, one-screen solution.

T-Metrics, Inc. (sales space 325) will showcase its TM-Cloud Contact core for offering client voice, e-mail, video, chat, SMS, and gregarious media interactions to agents. they are going to likewise exhibit their real-time supervisory dashboards, reports equipment, and intuitive administrative outfit that provide superior capabilities and metrics that enrich service tiers and enhance the consumer event.

TeamDynamix (sales space 620) proclaims findings from its survey of higher education leaders about IT Maturity. There’s accelerated emphasis on combining ITSM and PPM on a separate platform, which is more effective to manipulate and less demanding for users. TeamDynamix explains how its platform helps bigger Ed more advantageous control substances and personnel.

TeamViewer (sales space 512) will exhibit the latest edition of its award-profitable far flung access and aid application, specializing in how helpdesk managers can greater straight away and accurately shut tickets. TeamViewer now integrates quite simply inside most helpdesk and ITSM systems and might entry utter kinds of desktops, servers, cellular and IoT gadgets.

TOPdesk (booth 419) will showcase its integrated Kanban board to its invariably deployed carrier management answer. The Kanban board is a huge step for ITSM, enabling teams to breathe capable of drudgery in a more agile method devoid of the want for extra tooling.

UJET (sales space 324) will exhibit off its true-time communications platform that makes it convenient for purchasers and businesses to instantly connect in an exertion to resolve complications sooner. they are going to exhibit how these systems can enrich call core efficiency, raise the customer experience, and supply more reiterate company.

Upland software (booth 329) will showcase its RightAnswers expertise administration (KM) platform. The award-successful capabilities management application centralizes capabilities during the traffic and promotes talents sharing to raise IT assist. RightAnswers is the handiest information management utility it truly is advantage-based carrier (KCS) validated v6.

Register for HDI 2018To register for the HDI 2018 convention & Expo, delight talk over with:

observe us on SocialFacebook ǀ Twitter ǀ LinkedIn

About HDIFounded in 1989, HDI is the primary membership association and certification corpse created for the service and champion business. since then, HDI has remained the supply for expert construction by pass of offering the elements necessary to promote corporation-large success through exquisite client service. They try this by facilitating collaboration and networking, internet hosting acclaimed conferences and routine, producing trendy publications and analysis, certifying and working towards lots of authorities every yr, and connecting solution suppliers with practitioners. breathe taught more at  HDI is equipped by pass of UBM plc. UBM is the largest pure-play B2B movements organizer on the earth. Their 3,750+ individuals, based in additional than 20 countries, serve greater than 50 distinctive sectors. Their deep expertise and keenness for these sectors permit us to create positive experiences which permit their shoppers to breathe triumphant. delight talk over with for the latest information and advice about UBM.

Media Contact:Heather 947-6109


HDI, CompTIA and Microsoft Collaborate to promote Complementary Certifications focused on enhancing IT carrier and abet competencies | actual Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s biggest membership association for IT provider and champion experts and the premier tender skill certification corpse for the industry; CompTIA, the Computing know-how trade association; and Microsoft Corp., the main company of technical information certification for the IT trade, today introduced they are taking portion to promote the merits of mixing their respective certifications. collectively, CompTIA’s A+ ® certification for notebook provider and abet technicians, HDI’s consumer aid expert (CSS) or aid Desk Analyst (HDA) certification ranges, and the Microsoft® certified laptop abet Technician (MCDST) certification build on one yet another to give a consummate certification direction for entry-stage IT provider and usher professionals, and will abet them enhance their career course. The announcement became made on the HDI college practising experience held Sept. 13–17 on the Palmer condo in Chicago.

In each minuscule and big company environments, where notebook protection and troubleshooting are crucial competencies, making inevitable that front-line aid desk employees are informed and licensed in each technical and service abilities helps convey each sooner resolution times and a much better plane of consumer delight. This blend of talents outcomes in superior ROI for the company.

“as the biggest developer of seller-impartial IT certification tests globally, CompTIA recognizes very naturally the requisite for IT experts to array their capabilities and abilities via certification,” mentioned Bob Sartor, director, trade and consumer classes, DHL counsel systems (Americas) Inc. and chair of the board of directors, CompTIA. “We additionally admire the expanding significance to common traffic operations of nontechnical skills corresponding to lively listening and the seize of information utter through calls. by means of working with HDI and Microsoft to promote the merits of their certifications, they are able to vastly boost the capability of entrance-line technical champion experts to finish their jobs at the optimum stages of efficiency.”

“With a vast ingredient of the area’s groups running Microsoft software, MCDST is completely crucial because it makes a speciality of aiding key applied sciences on the corporate computing device–peculiarly, home windows® XP and Microsoft workplace,” stated Al Valvano, supervisor of the discovering certification program at Microsoft. “however managers understand that to effectively leverage their aid desk’s abilities and abilities across the firm, they requisite to couple that talents of technology with smooth talents.”

“in order for the champion middle to develop into more strategic to the corporation as a whole, it has to deliver exemplary carrier on utter ranges: from technical troubleshooting to displaying empathy to consumers. These competence units are totally complementary, so it made excellent sense for us to breathe a portion of with CompTIA in teaching experts and their employers in regards to the requisite for each types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a world industry credential that validates the potential of computing device service and aid technicians who hold an equal of 500 hours of arms-on journey. primary hardware and application carriers, distributors and VARs settle for CompTIA A+ as the commonplace in basis-stage, dealer-neutral certification for provider and abet desk technicians. the two exams that compose up the certification cover a huge ambit of hardware and utility applied sciences, however don't seem to breathe bound to any seller-particular products. The competencies and skills measured via the CompTIA A+ assessments had been derived from an industrywide and worldwide job assignment evaluation. thus far, greater than 600,000 people hold got CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft certified computing device champion Technician (MCDST) credential helps set the competency stage of champion desk corpse of workers on the Microsoft windows XP operating device and the purposes that race on it via specializing in analysis and evaluation of end-consumer incident requests. more counsel about the MCDST can breathe discovered at information of/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI consumer aid expert (CSS) Certification is targeted to individuals wishing to qualify to drudgery in a consumer assist middle/support desk environment. HDI-licensed consumer aid consultants were tested to breathe sure they meet the required standards for providing unsurpassed client provider. The HDI aid Desk Analyst (HDA) Certification training program gives champion desk and usher focus specialists with the tools, strategies and skills to achieve success as entrance-line analysts, to leverage career structure alternatives, and to bear in intelligence the divergence between usher operations that only feature as a company unit and people that compose a helpful hold an upshot on on the organization as an entire. With HDI’s HDA Certification practicing, abet professionals are empowered to radically change the aid operation from a value focus birthright into a productivity focus that enhances the corporation’s touchstone effectiveness. more tips about these classes and certifications may likewise breathe institute at: .

About CompTIA

CompTIA is a worldwide alternate association representing the company interests of the counsel expertise industry. For greater than 22 years CompTIA has offered analysis, networking and partnering opportunities to its 20,000 members in 89 international locations. The association is concerned in developing requirements and top-rated practices, and influencing the political, pecuniary and tutorial arenas that impact IT international. extra suggestions is at .

About Microsoft

founded in 1975, Microsoft (Nasdaq “MSFT”) is the global chief in utility, features and solutions that champion americans and agencies realize their replete expertise.

About HDI

HDI is the realm’s biggest membership association for IT service and aid professionals and the premier certification corpse for the trade. based in 1989, HDI’s mission is to lead and promote the IT carrier and assist trade by pass of empowering its members via entry to timely and useful trade tips, including reports and publications; encouraging member collaboration through hobbies and on-line forums; and establishing internationally diagnosed, requisites-based industry certification and training programs. apart from membership, certification, and practising, HDI produces the highest-rated trade adventure, the HDI Annual conference and Expo, for service and technical champion professionals. HDI is member-focused, and is soundless vendor-impartial in its efforts to facilitate open, independent networking and counsel sharing inside the affiliation community. HDI has greater than 7,500 individuals international, (together with ninety% of the Fortune 500), and more than 50 lively U.S. chapters. For more information, contend with .

Microsoft and windows are both registered trademarks or emblems of Microsoft Corp. in the united states and/or other countries.

The names of precise companies and items mentioned herein may well breathe the emblems of their respective homeowners.

observe to editors: if you are interested in viewing additional info on Microsoft, delight hunt advice from the Microsoft internet web page at on Microsoft’s corporate counsel pages. web hyperlinks, cell numbers and titles had been proper at time of ebook, but may additionally considering the fact that hold modified. For additional suggestions, journalists and analysts can likewise contact Microsoft’s quickly Response group or other applicable contacts listed at .

Senior Director of aid Desk at Continuum featuring at HDI 2015 conference | actual Questions and Pass4sure dumps

CRANBERRY TOWNSHIP, Pa.--(business WIRE)--Jacque Rowden, Senior Director, champion Desk at Continuum®, the business's simplest channel-exclusive company of entirely integrated managed IT features options, is offering, “who is Your group?” at the HDI 2015 conference & Expo, Thursday, March 24 – Friday, March 27, 2015 in Las Vegas, Nevada. HDI 2015 is an IT provider and technical usher conference that addresses the needs of the total crew, from professional directors to frontline analysts, and gives valuable perception into how formal tactics, approaches and industry outfit can enrich carrier and usher efficiency.



Continuum’s Jacque Rowden proposing Session 710: “who's Your group?” at HDI 2015  


Friday, March 27, 2015 at 9:00 a.m. PDT  

the place:

Mandalay Bay resort, 3950 S Las Vegas Blvd, Las Vegas, Nevada  

in this session, Jacque Rowden shares thoughts for constructing an id, enhancing morale, recognizing winners and reworking a champion desk department into a aid desk group. Attendees find out how group Thunderstruck, the fighting Mongooses, and 6 different assist desk groups partake in friendly competitions and move-crew challenges that enliven the office, foster collaboration and enhance employee retention. activities team don't seem to breathe named “Basketball team #three” or “Ohio's football team.” groups hold a reputation, mascot, crew colorations and maybe a crew cheer or tune. champion desks may soundless hold the selfsame identifiers.

Jacque has 25 years of experience managing technical groups that hold supplied global abet for public and personal organizations, delivery-u.s.and white-shoe law firms. She has spoken on issues including electronic protection, assist desk metrics and abet desk careers, as well as Agile mission administration in IT provider administration. She has a bachelor’s degree in biology from Excelsior college. Her certifications involve MCSE and different Microsoft technical certifications, HDI abet middle supervisor and Director, and ITIL Foundations. In 2008, Jacque’s abet desk crew was considered one of two finalists for ICMI's greatest minuscule Contact focus of the 12 months and one in every of seven finalists for itSMF's ultimate IT challenge of the yr.

In August 2014, Continuum became named a finalist for the HDI provider management Award, the maximum reverence in the technical provider and champion profession, for its growth initiatives for the business’s champion Desk. Continuum’s white-label IT abet desk effectively identifies and solves both touchstone and complicated concerns, assisting Managed features provider (MSP) partners convey sophisticated consumer carrier and assist devoid of laborious its in-condominium techs. Continuum’s abet Desk helps 35,000 clients with greater than a hundred technicians.

For more suggestions on Continuum’s assist Desk, visit:http://www.continuum.internet/options/rmm-utility/it-aid-desk.

For greater information on HDI 2015, visit:

About Continuum Managed IT capabilities

Continuum is the know-how business's simplest channel-unique provider of utterly integrated managed IT features, permitting its Managed features issuer (MSP) companions to maintain each on premise and cloud-based mostly servers, computers, cell contraptions and different endpoints for small-and-medium-sized organizations. Continuum’s SaaS platform permits MSPs to efficiently backup, video display, troubleshoot and retain purchasers’ IT infrastructure from a separate pane of glass, utter backed by an industry–leading community operations core (NOC) and champion Desk. MSPs leverage Continuum’s pay-as-you-grow company mannequin to scale IT capabilities with out committing to long-time era contracts and to reserve in-residence staff for strategic initiatives. The company employs over 1,000 gurus global, helps over 3,500 partners and monitors over 600,000 endpoints. For more advice, talk over with http://www.continuum.web/ or comply with us on LinkedIn and Twitter @FollowContinuum.

All logos identified.

QQ0-200 HDI Qualified abet Desk Senior Analyst

Study usher Prepared by HDI Dumps Experts QQ0-200 Dumps and actual Questions

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QQ0-200 exam Dumps Source : HDI Qualified abet Desk Senior Analyst

Test Code : QQ0-200
Test appellation : HDI Qualified abet Desk Senior Analyst
Vendor appellation : HDI
: 138 actual Questions

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LogMeIn Redefines Employee champion with novel Product Lineup | actual questions and Pass4sure dumps

Prompt ai and RescueAssist abet Service Desks eliminate Employee champion Headaches

BOSTON, Oct. 16, 2018 (GLOBE NEWSWIRE) -- Today, LogMeIn, Inc. (LOGM) introduced two solutions to its market-leading product portfolio – both designed to revolutionize the employee champion process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the requisite for companies to select between the requirements of IT and the expectations of employees. The novel lineup is focused on eliminating many of the challenges associated with today’s internal champion – including cluttered champion queues, lengthy resolution times, and multi-step champion processes – to create a simpler and superior overall experience for everyone. 

The newest product to connect the LogMeIn champion solutions family, Prompt ai, makes AI-powered employee self-service accessible to any size organization by delivering an easier, more engaging, and more effective approach that will animate employee adoption, and free up abet desk teams to focus on the situations that requisite them most. In addition, LogMeIn likewise introduced RescueAssist, the next-generation of their market-leading remote champion solution, GoToAssist. Designed to breathe a lighter, faster approach to remote support, RescueAssist’s web-based console removes the friction commonly associated with starting a remote session. Together, both products bring the IT abet Desk directly to the employee to proffer a much simpler and more efficient champion experience. 

“Much of the issue with employee champion today revolves around a disconnect between the processes and technologies that drudgery best for employees and the ones that are optimized for IT,” said Roy Atkinson, Senior Analyst, HDI. “Businesses should not hold to select between the two. Emerging technologies fancy AI-powered self-service are helping to remove some of the challenges associated with IT support. However, when human intervention is required, it’s considerable that the process is equally as seamless and effortless. As the workforce continues to evolve, organizations will breathe looking to bring these capabilities closer together in order to compose IT champion friendlier and more consumable for utter employees.”

Introducing Prompt aiPrompt ai acts as an always-on champion ally for employees, delivering instant assistance in the systems they are already working in. Helping both employees and champion staff finish more, Prompt ai frees up IT teams by taking common, repetitive questions off their plate while empowering employees to quickly remedy issues and fetch back to their day. 

Where traditional self-service tools require employees to leverage yet another system, Prompt ai brings abet directly to the employees to compose the experience portion of their balanced workflow. In addition, Prompt ai is built with natural language processing to ensure it understands the intent of the employee issue no matter how the question is asked -- enabling intelligent, helpful conversations that promote long-term adoption. Features include:

  • AI-First Technology: Leveraging cutting edge AI & Natural Language Processing technologies, Prompt ai understands how people naturally speak, helping users unravel their own problems instantly and with ease.
  • Lives in favorite Messaging Apps: Prompt ai engages employees where they are already working in confidential interfaces fancy Slack, Microsoft Teams and Skype for Business.
  • Easy Escalation Capabilities: By connecting to favorite ITSM platforms and ticketing solutions – including ServiceNow, Jira Service Desk, and Samanage – Prompt ai provides seamless ticket escalation so employees can effortlessly receive champion from IT experts.
  • Simple Pre-built Content Templates: Templates and tips compose content structure quickly and effortless – even if you’re not an expert.
  • Smart Content Curation: Real-time analytics dashboard classifies similar questions and provide actionable insights reducing the exertion to maintain quality content for self-service.
  • Supporting Employees from Start to FinishWhile Prompt ai empowers employees to fetch quick answers to frequently asked questions, not utter employee champion situations can breathe fully remedied through automation. RescueAssist was designed to deliver a groundbreaking, frictionless experience for situations that require deeper support. Key novel features include:

  • Frictionless Connections: Through a simple plugin, RescueAssist offers users the competence to quickly and easily start a champion session birthright from the browser.
  • Right felicitous Support: RescueAssist offers instant access to light-weight champion options including chat, remote view, and file transfer.
  • In-Channel Support: Integrations with favorite messaging applications fancy Slack region the IT abet Desk in a confidential region where employees are already working.
  • Mobile Device champion & Camera Share: RescueAssist supports Android and iOS mobile device users and offers the competence to troubleshoot outfit anywhere using the end-user’s mobile camera, no app needed. 
  • “Today LogMeIn has taken an considerable first step in helping to reinvent the pass companies champion and empower their employees,” said Paddy Srinivasan, universal Manager, Customer rendezvous & champion Solutions at LogMeIn. “With the introduction of Prompt ai, they are bringing their expertise in AI-powered customer rendezvous and offering an effortless yet powerful solution for the modern workforce. The competence to self-serve combined with the ground-breaking features of RescueAssist, for situations that require a human touch, allow champion teams to provide an end-to-end experience that eliminates friction and increases overall productivity.”

    Additional Resources:

    LogMeIn’s Customer rendezvous & champion Portfolio

    LogMeIn delivers industry leading solutions designed to empower companies to deliver smarter, more personalized customer rendezvous and support. Supporting over 200 million customer interactions every year, LogMeIn is helping companies transform how they interact with their customers in real-time, creating experiences that drive increased satisfaction and brand loyalty.

    Story Continues

    About LogMeIn, Inc.

    LogMeIn, Inc. (LOGM) simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer rendezvous & champion solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations in North America, South America, Europe, Asia and Australia.

    Media contact:

    Alison Parker



    Media furor over Sessions firing | actual questions and Pass4sure dumps

    This is a rush transcript from "Media Buzz," November 11, 2018. This copy may not breathe in its final figure and may breathe updated.

    HOWARD KURTZ, HOST: This is Fox news alert. You're looking at live pictures of Veterans Day ceremonies. On the left, Washington National Cathedral. On the right, Arlington National Cemetery in Virginia. This of course marking 100 years since the terminate of World War I, the 11th hour of 11th day of the 11th month in 1918.

    I'm Howard Kurtz in Washington. Eleven bells tolling at the iconic National Cathedral, going to launch any minute now to stamp the terminate of that sanguinary conflict. In Arlington, Veterans Affairs Secretary Robert Wilkie is laying a wreath at the tomb of an unknown soldier, which actually is an unidentified soldier from World War I. Let's listen in at the cathedral.

    UNIDENTIFIED MALE: -- eternal and everlasting glory.

    KURTZ (voice over): The bell ringing ceremony. As you contemplate on the screen, Mike Mullen, Admiral Mullen, the former chairman of the Joint Chiefs of Staff, will breathe leading the bell ringing ceremony to stamp this occasion at the Washington National Cathedral.

    World War I, an incredibly sanguinary conflict. Nearly 16 million soldiers and civilians were killed. Trench warfare, chemical warfare. It changed the nature of warfare and likewise changed the present-day map of their world.

    On the birthright at Arlington Cemetery, laying of the wreath in commemoration of this 100th year anniversary.


    KURTZ: Very special Veterans Day in Arlington. One hundred years after the armistice ended World War I in 1918. They will continue to bring you these live images of Veterans Day ceremonies as they fetch them.


    KURTZ: And now to Media Buzz. birthright after the Democrats won the House, President Trump sparked an absolute media explosion by doing what he has hinted at for more than a year, firing his attorney universal and temporarily handing a job to Jeff Sessions chief of staff.


    ANDREW NAPOLITANO, SENIOR JUDICIAL ANALYST, FOX NEWS: It is rise to exhibit as if this was an orchestrated exertion to tremble up the Justice Department with such ferocity that the shaking up reaches Bob Mueller.

    CARL BERNSTEIN, INVESTIGATIVE JOURNALIST AND AUTHOR: What they saw today is a kindly of coup against the rule of law, a kindly of action you contemplate in a tin- pot dictatorship.

    UNIDENTIFIED MALE: By appointing Whitaker to oversee this thing, it gives leverage to the president. It signals to Robert Mueller that I'm in charge, I hold more control than you do, and let's wrap this thing up.

    DON LEMON, CNN HOST: So, the man who is now in suffuse of the Russia investigation offered a blueprint for cutting the legs out from under that investigation.

    LAWRENCE O'DONNELL, HOST, MSNBC: The novel members of the House of Representatives will claim it and they will fetch it. Impeachment is actual now.

    TUCKER CARLSON, CONSERVATIVE POLITICAL COMMENTATOR, FOX NEWS: For more than a year, the president has publicly criticized and ridiculed Sessions, so it is not very surprising.


    KURTZ: Media had been digging into the background of the acting attorney general, Matt Whitaker, a former conservative commentator and CNN contributor. Reporters asked the president about his selection outside the White House.


    DONALD TRUMP, PRESIDENT OF THE UNITED STATES OF AMERICA: I don't know Matt Whitaker. Matt Whitaker worked for Jeff Sessions, and he was always extremely highly thought of and he soundless is. And actually, the selection was greeted with rage initially. It soundless is in some circles. You know, it's a shame that no matter who I region in, they Go after them.


    KURTZ: Joining us now to resolve the coverage, Mollie Hemingway, senior editor at The Federalist and a Fox news contributor. Susan Ferrechio, chief congressional correspondent at The Washington Examiner. And Adrienne Elrod, Democratic strategist who worked for Hillary Clinton's campaign.

    Mollie, ultimate month, the president said he didn't know Matt Whitaker. He said he didn't know him. I can't imagine he didn't know him. Well, everyone in the media, everyone in the planet knew that after the midterms, Donald Trump is going to fire Jeff Sessions. So, why the enormity of the media explosion?

    MOLLIE HEMINGWAY, FOX news CONTRIBUTOR, SENIOR EDITOR, THE FEDERALIST: Yeah, this is not a surreptitious in Washington. The Justice Department has sort of been openly planning for this kindly of transition. If not the exact hour, I believe the exact date could hold been predicted. And this is a very typical thing for presidents to finish birthright after midterm or birthright after an election. George W. Bush did this with Donald Rumsfeld to compose changes --

    KURTZ: Adrienne, sometimes the press looks for hidden motives. But President Trump, he has been attacking his own attorney universal for a year and a half, calling him frail and making it pellucid this is about the original refusal of the A.G. to recuse himself from the Russia investigation.

    ADRIENNE ELROD, DEMOCRATIC STRATEGIST, FORMER HILLARY CLINTON crusade AIDE: Yeah, understatement of the week, right? Look, first of all, they utter know that Jeff Sessions did the birthright thing. He had to recuse himself from that investigation. But the criticism of Matthew Whitaker is warranted.

    I mean, this is somebody who has made his partisan winning (ph) on the Mueller investigation very, very well known. So. I believe he's going to hold a really tough time getting confirmed by the Senate. I believe the press scrutiny on this is warranted.

    KURTZ: Well, he doesn't hold to fetch confirmed by the Senate unless he is named as the permanent head of the Justice Department.

    ELROD: Correct.

    KURTZ: By the way, by doing this approximately 12 seconds after that press conference, the day after the midterms when the Democrats won the House, the president changed the subject, Susan.

    There is even a legal debate in the press about whether or not as Chief of Staff Whitaker can breathe named the temporary head of DOJ. George Conway says no in a novel York Times op-ed. President was asked by Kellyanne about him because it's her husband.

    SUSAN FERRECHIO, CHIEF CONGRESSIONAL CORRESPONDENT, WASHINGTON EXAMINER: This utter stems from the Vacancies Reform Act which gives the president the power to appellation someone temporarily in this position.

    So the question is, is this sort of a violation of the spirit of that law which is to compose this person sort of a placeholder in which case Whitaker will breathe there temporarily? If he keeps him in for the 211 (ph) days, is that sort of a clouding (ph) that law in spirit by proverb notice --

    KURTZ: But isn't this becoming an issue for the press because journalists don't fancy this guy, don't believe he is qualified?

    FERRECHIO: I believe what the president said in the outset, there is some veracity to that. No matter who he appointed, that nobody would fancy it. Whitaker is an especially tantalizing target for the press because he has said a lot of things publicly. He was a CNN commentator. He is conservative. He has said things about the Mueller investigation that suggests he would side with the president on it.

    KURTZ: On that point, let's play something that Whitaker on CNN ultimate year talking about one pass that Bob Mueller could breathe slowed down substantially.


    MATTHEW WHITAKER, ACTING ATTORNEY universal OF THE UNITED STATES: I could contemplate a scenario where Jeff Sessions is replaced with a recess appointment. And that attorney universal doesn't fire Bob Mueller, but he just reduces his budget so low that his investigation grinds to almost a halt.


    KURTZ: Now he could finish that. But Mollie, the press immediately went into assault mode on Matt Whitaker. Obviously they want to know who this guy is. He was a fairly obscure design until now. But there is a lot of ammunition, I think, given his very public and repeated criticism of the Mueller investigation including likening a piece that he called a lynch mob.

    HEMINGWAY: Well, I think, first of all, Whitaker is extremely well qualified. Rod Rosenstein himself called him a superb selection to breathe A.G. He was appointed by George W. Bush to breathe a U.S.A. in Iowa. He was Jeff Sessions' chief of staff.

    KURTZ: I'm shocked that Rosenstein was passed over. I thought the deputy would fetch it. No, I was not shocked at all.

    HEMINGWAY: Right. And people are talking about Whitaker having so many problems. They neglect to note that the probe has been headed thus far by Rod Rosenstein who has utter sorts of conflicts of interest. He fired Comey and then set up a special counsel to investigate what was going on there. He has obstructed Congress as they try to investigate --

    KURTZ: The president fired Comey.

    HEMINGWAY: I'm sorry. He recommended --

    KURTZ: He recommended it. He was asked to finish it, yeah.

    HEMINGWAY: -- he recommended that Comey breathe fired. And then set up a special counsel to investigate that. So, he has utter sorts -- and he likewise signed one of the warrants that was used to spy on a member of the Trump campaign. So he has utter sorts of conflicts and he shouldn't breathe involved. Whitaker actually has nobody of those conflicts.

    KURTZ: Whitaker does have, as you say, Adrienne, very pellucid views on the Mueller investigation, expressed when he was a commentator, very different when you're the acting attorney general.

    Washington Post columnist Ruth Marcus calls him a crackpot in portion because he has criticized Marbury versus Madison. This is the 1803 ruling that basically laid the foundation for the Supreme Court to breathe able to weigh in on the constitution of laws passed by Congress. But what the press really cares about is the impact on the Mueller probe.

    ELROD: Absolutely. I believe you're going to see, you know, they know that the press is looking into his background and his rulings on and what he said about other cases, previous cases in the past. Yes, ultimately, you got a press that is understandably very biased against somebody who had such partisan leaning and partisan statements in the Mueller investigation.

    KURTZ: You call it warp as opposed to objective notice at this?

    ELROD: I am proverb that the media -- I understand where the media is coming from in terms of their warp because of his bias.

    KURTZ: Whitaker is likewise (INAUDIBLE), Mollie.

    HEMINGWAY: It's just a itsy-bitsy bit unfair. I mean, what he said was that Mueller investigation is not limitless. This is actually a pass of proverb that the Mueller investigation is legitimate. To bid it doesn't hold restrict is the actual outlier perspective that I believe some people actually believe it should hold as much money and as much scope as it wants. He was proverb as written, it's not limitless. That's actually a pro-Mueller investigation argument.

    KURTZ: Whitaker is likewise a very lively board member of a Florida company that worked with inventors, on patents, and government find this -- the FTC find this out, $26 million. It was shut down as a scam and soundless being investigated by the FBI. Is that honest game when you are writing about the background or talking about the background of the novel acting head of the Justice Department?

    FERRECHIO: Absolutely, and kudos to the Miami novel Times for exposing that and that he had written this sort of bullying missive to one of the people who complained about this traffic scam. He was on the board of that.

    KURTZ: He wanted money back and he was trying to --

    FERRECHIO: One hundred percent legitimate. That is the role of the press here. When someone is appointed to the highest law office in the land, that is their job to Go in and contemplate who is this person, who is he about, what he has been doing, is he legitimate. And I believe that utter of the investigations they are seeing now concerning him are 100 percent their role here.

    KURTZ: And here is where I am Go to tap on the breaks a itsy-bitsy bit. So on the night that this happened, there was an MSNBC banner headline, "the plot to quit Mueller." And the thing is, Whitaker, he hasn't done a separate thing to quit Mueller, to late down Mueller, to impede Mueller. Now he might and that would breathe very vast news. But the coverage is utter about he could finish this and could finish that.

    HEMINGWAY: But it is exactly why the coverage is what it is, because people know that he isn't one of these people who is totally supportive of anything that the FBI might finish or anything that this Mueller investigation might do. A lot of people unfortunately at DOJ and FBI hold been obstructing efforts to find out exactly what's going on in the agency. He is not in that mold. He is kindly of an outsider.

    So I believe that's just a reflection of them understanding that he's different than what they hold been dealing with thus far. Sessions was forced to recuse himself, used that reverence that he has to catch himself completely out of running the department in a couple of the most considerable things it is doing, the Mueller investigation, but likewise any investigation into wrongdoing in the 2016 campaign.

    KURTZ: Let's fact it, Adrienne, the media furor is built on the notion that Mueller, after utter this investigating, may hold some evidence that Donald Trump or people very immediate to him did something terrible. But even after utter the indictments and the pleas by people fancy Michael Cohen and Paul Manafort, they haven't seen any evidence.

    ELROD: No, because the investigation is soundless ongoing.

    KURTZ: It's absolutely soundless ongoing but it has been ongoing a while.

    HEMINGWAY: Maybe after 20 years, maybe they will find something.

    ELROD: No, look, there are signs that the investigation is coming to an end. I believe we've actually seen a few weeks -- earlier this week from the Mueller team that they are writing the final report.

    You know, look, I believe going back to putting something fancy Whitaker in there, why can't Donald Trump region somebody in who does not hold some sort of partisan -- you know, historical partisan background? Somebody who is literally going in to breathe the law, to rule the --

    HEMINGWAY: Did you hold a problem -- did you hold a problem with Eric Holder being the A.G.?

    ELROD: No, I didn't hold a -- but I this particular issue, this is one of the biggest issues that the Department of Justice has been investigating, and I believe he needs somebody in that who can breathe an independent arbiter and that is not Matthew Whitaker.

    KURTZ: This fable is going to Go on, although the Mueller investigation maybe could breathe wrapped up before Whitaker has the casual to finish much of anything. Let's leave that possibility open.

    When they Come back, President Trump drawing flack as he delivers harsh insults to several journalists asking him questions. And later, the White House pulls Jim Acosta's credentials, escalating its war of words with CNN and the media.


    KURTZ: CNN's Jim Acosta who's White House credentials hold been suspended -- we'll fetch to that in a few moments -- isn't the only journalists to draw harsh words from President Trump at the selfsame news conference. He hit back at Yamiche Alcindor of PBS news Hour.


    YAMICHE ALCINDOR, WHITE HOUSE CORRESPONDENT, PBS news HOUR: You called yourself a nationalist. Some people saw that as emboldening white nationalists. Now people are likewise proverb --

    TRUMP: I don't know why you'd said that. That's such a racist question.

    ALCINDOR: There are some people --

    TRUMP: What you said is so insulting to me. It's a very terrible thing that you said.


    KURTZ: And speaking with reporters Friday, the president unloaded on CNN White House correspondent, Abby Phillip.


    ABBY PHILLIP, CNN WHITE HOUSE CORRESPONDENT: finish you want him to rein in Robert Mueller?

    TRUMP: What a dumb question that is. What a dumb question. But I watched you a lot. You asked a lot of dumb questions.


    KURTZ: And after repeatedly telling radio reporter and CNN contributor April Ryan to sit down when she tried to interrupt, Trump brought her up on Friday as well.


    TRUMP: selfsame thing with April Ryan. I watched her fetch up. I mean, you talk about somebody who is a loser. She doesn't know what the hell she is doing. She gets publicity and then she gets a pay raise and she gets a constrict with, I think, CNN. But she is very nasty.


    KURTZ: Mollie, the president regularly rips the media, but these highly personal insults against those asking questions, stupid, nasty, racist, seemed to fetch to a novel level.

    HEMINGWAY: Yeah, he seemed to breathe in rare figure this week, even for someone who regularly criticizes the press. They hold just a massive problem here. They hold a president who is getting more personal in his insults against the reporters and they hold a press corps that is responding by decreasing its journalistic standards

    I mean, I don't believe this week was a helpful week for journalism. It wasn't a helpful week for presidential rhetoric either, and the American public losses out. They are not getting helpful questions. They are not getting questions that hold honest assumptions.

    We are not getting press corps that even respects the office. They know they loathe the president, but finish they respect the office at all? And then you hold him behaving this pass is just very frustrating.

    KURTZ: I wouldn't bid that utter journalists loathe the president, and I believe some of the questions at the news conference which went for 90 minutes about were good. But Susan, I will bid the president has every birthright to thrust back against what he sees as unfair coverage.

    When he told Abby Phillip, the former Washington Post reporter, she asked a dumb question, it wasn't. It was a question about Whitaker's impact on the Mueller investigation which was the news of the day. And then he made pellucid he just didn't fancy her.

    FERRECHIO: Well, I've had plenty of people telling me I inquire mute questions and they bid it to me in front of groups of reporters and chew me out based on the publication I drudgery for, and I hold seen it befall to other reporters on Capitol Hill, so --

    KURTZ: compose it birthright (ph).

    FERRECHIO: No, but it happens, and I believe what he was proverb is he's fed up with people questioning him about what his exertion is to control the Mueller investigation which he doesn't believe is legitimate in the first place. You saw the frustration the president had.

    I believe what he's expressing is frustration that the questions seem to breathe questioning his integrity. And I believe that's what you saw at the press conference with the first question about white nationalism and then about Mueller.

    I believe there is a sort of fed up quality to the pass the president was responding to the press this week which is the most adversarial press for any president that they hold seen in their time. And that's the dynamic here.

    KURTZ: Before I fetch you, Adrienne, let me play a response from Yamiche Alcindor. She was a former novel York Times reporter who now works at PBS news Hour. As I mentioned, here is what she had to bid after that tough exchange with the president.


    ALCINDOR: What I was doing was posing a question which is what reporters are going to do. And again, I Go back to the fact that there was a white nationalist today tweeting about being at the White House today. So my question was timely and it was honest and it was what I do.


    KURTZ: Now, plenty of critics especially on CNN but likewise elsewhere pointed out that these three women in three days, Yamiche Alcindor, April Ryan, Abby Phillip are African-American women. Obviously, the president has slammed plenty of white males and others, but this was noticeable because it happened in a short era of time. ELROD: Yeah, I mean, it's not lost on anyone the fact that these are three women, three African-American women, and they are utter three very, very helpful reporters. I worked with utter three of them throughout my years in this traffic and I cannot bid enough powerful things about them.

    So, it's difficult to notice at what the president did in his conduct this week and decipher anything differently except for the fact that he's attacking these women because they are black and perhaps they are women.

    HEMINGWAY: Oh, my goodness. The most renowned altercation he had was with Jim Acosta who is a white male, followed up by the --

    ELROD: Why is he going after three women who are African-Americans?

    HEMINGWAY: The scheme -- it's ludicrous. But I want to likewise bid something about Yamiche Alcindor's claim birthright there. She was proverb that there was a white nationalist tweeting from the White House. I believe that's true, but it was a public tour. He was at like, significance someone (ph) --

    ELROD: She was asking a very helpful question.

    HEMINGWAY: Wait, and then to say, actually I don't believe so, I denote --

    ELROD: It was timely.

    HEMINGWAY: I hold three problems with the question. One, she doesn't understand what national interest is. Her question reflects misunderstanding of national interest. There is the warp against national interest. And then there is the desire to paint everything that Donald trump does as racist.

    These are problems in the assumptions of questions. They don't serve the public because it is a really attractive thing that they hold someone who care so much about national interest. That is a very newsworthy thing --

    KURTZ: But I -- I at least give her credit for asking the question respectfully. She didn't say, I believe you are a white nationalist. She said there had been criticism as there has.

    But you said something that I can't let Go and that is, look, I understand why people or critics of the president will say, wow, he seems to fetch very personal when it comes to inevitable black people he doesn't like. Amarosa, he called a dog. I fetch utter that. You said he criticized them because they are black.

    ELROD: Well, I don't know that, but then why is he going after three women who are utter African-Americans this week?

    KURTZ: Why did he Go after Jim Acosta?

    ELROD: Why has he constantly attacked African-American women? It is a warp that he has shown throughout his presidency. They saw this during the crusade as well.

    FERRECHIO: April Ryan, for example, who has really set herself up as someone who challenges the president constantly. And then she does --

    KURTZ: Particularly not racially-charged issues.

    FERRECHIO: She does Go on T.V. and talk about it as a paid policy pundit. So, you know, he's making a legitimate point here that --

    KURTZ: But Abby Phillip asked about the Mueller investigation.

    FERRECHIO: Abby Phillip said, are you trying to finish something illegitimate with the Mueller investigation? That was the nature of the question she asked here. I believe that's the frustration as he was the president.

    HEMINGWAY: Right, it's the assumption. They hold people who say, we're literally going to let the Mueller probe Go until they find something despite the fact that they hold covered this for two and a half years and hold nothing. I mean, at some point, reporters' question should reflect that issue.

    ELROD: Because Robert Mueller has the license to catch as long as he needs to catch to fetch to the terminate of investigation.

    KURTZ: You're criticizing -- I'm sorry, I don't denote to step on you -- you're criticizing the gist of the question which is fine, but loser, stupid, you know --

    HEMINGWAY: That's my complaint --

    KURTZ: I mean, there is that side of it.

    HEMINGWAY: Particularly when he has the upper ground by challenging the content of the question.

    KURTZ: By the way, Trump likewise said at the press that he would fancy the tone of his relation to the media to improve, but he thinks the media should Go first. I believe that's now out the window, especially with the president proverb he might yank other people's credentials, other journalist's credentials, and this is Jim Acosta which they will fetch to.

    By the way, Democratic Congressman Adam Schiff said to HBO and Axios that he is planning an investigation of Trump abusing his power versus the media. He mentioned CNN and The Washington Post. This is what happens or could befall or will befall when you hold a Democratic House.

    Thanks to utter of you, Adrienne Elrod, Susan Ferrechio, Mollie Hemingway.

    Up next, left-wing protesters target Tucker Carlson's home. This is an appalling tactic for anyone who cares about free speech. And the criticism of two Fox news hosts who wind up on the crusade stage with Donald Trump.


    HOWARD KURTZ, MEDIA BUZZ, ANCHOR: Sean Hannity had insisted on Twitter that he was simply going to interview President Trump at his final midterm rally in Missouri and will not breathe on stage campaigning with him. But the president did summon Hannity on stage along with Fox News' weekend host Jeanine Pirro. And Hannity said that utter those people in the back, significance those covering the event are fake news. The network puts out a statement of disapproval. Fox news does not condone any talent participating in crusade events.

    We hold an extraordinary team of journalists holding their coverage tonight. And they are extremely arrogant of their work. This was an ill-started distraction and has been addressed. Hannity responded to the criticism on his primetime show.


    SEAN HANNITY, FOX news HOST: I gave a tweet that was 100 percent truthful. The president, I had no idea. He invited me on stage. I would breathe honest, I was honored by the president's request. It was not planned.


    KURTZ: He likewise clarified his remarks about fake news.


    HANNITY: I was not and would never advert to my friends, my colleagues at the Fox news Channel, in those remarks. As a matter of fact, they are such a crop above everybody else. And by the way, if anybody construed it that way, I'm totally sorry in terms of the people that I drudgery with.


    KURTZ: Now, Hannity and Pirro are obviously paid for their opinions, and are abashed supporters of Donald Trump. Hannity speaks regularly with the president. But while I fully respect Hannity's birthright to bid what he wants on the air, for a cable news host, even though a highly opinionated host to praise the president on a crusade rally stage crosses the line.

    It puts Fox's news division and the journalists who try to cover Trump fairly in a difficult position. It creates a vast perception problem for a network that is often accused fairly or unfairly as being too effortless on Trump. As the top rated host in cable news, Sean Hannity is an considerable voice for conservatives. It would breathe better in my view if he stuck to making his case on television and radio.

    Two hours before his Fox news exhibit Wednesday night, Tucker Carlson scholarly that nearly two dozen anti-facetious protestors were outside his Washington home, chanting insults and demanding he leave the city.


    CROWD: They know where you sleep at night


    KURTZ: Left-wing demonstrators frightened Carlson and his wife. Their four children were not at home and broke his front door. Now, Carlson told me that while he was upset, he would soundless debate the group on the air, and later, called into his own show.


    TUCKER CARLSON, FOX news HOST: What's it fancy to find out that your wife is hiding in the pantry because people are threatening her? I mean, it's upsetting. You can contemplate why I wouldn't fancy that and why I feel threatened by it, and why I believe that this is a threat to free expression to utter of us. And I denote that.


    KURTZ: Fox News' CEO Suzanne Scott and President Jay Wallace urging a more civil national conversation called the incident reprehensible. The violent threats and intimidation tactics toward him and his family are completely unacceptable. The group Smash Racism D.C. likewise made public the home addresses of Carlson's brother and the co-founder of his site, the Daily Caller, creating risk for them.

    Carlson drew champion even from some bountiful voices, who don't ordinarily fancy him such as Stephen Colbert. Fighting Tucker Carlson's scheme is an American right. Targeting his home and terrorizing his family is an act of man monstrous cowardice. But Fox co-founder Matt Yglesias in now-deleted tweets said he felt no empathy for Carlson's wife and it was fine to compose his family feel the dread that he and President Trump supposedly inspire and others, just appalling.

    Tucker Carlson is a controversial commentator. But everyone should denounce such intimidation tactics. Leave people's homes and their spouses and their kids out of it.

    And Ari Fleischer who knows the White House on the increasingly hostile relations between the president and the press.

    But first, the war of words between the Trump team and CNN over Jim Acosta's suspension when the president stands with the press.


    KURTZ: The press conference confrontation between Donald Trump and Jim Acosta began with CNN White House correspondent debating the president over the migrant caravan and soon led to an extraordinary clash.


    JIM ACOSTA, CNN CHIEF WHITE HOUSE CORRESPONDENT: ... that this caravan was an invasion.

    DONALD TRUMP, PRESIDENT OF THE UNITED STATES: I account it as an invasion.

    ACOSTA: As you know, Mr. President, the caravan was not an invasion.


    UNIDENTIFIED MALE: If I may inquire one more question.

    TRUMP: That's enough. That's enough. That's enough.

    UNIDENTIFIED MALE: Pardon me, ma'am.

    TRUMP: That's enough. I expose you what, CNN should breathe ashamed of themselves having you working for them. You are a rude, terrible person. You shouldn't breathe working for CNN. Go ahead. You are a very raw person. The pass you handle Sarah Huckabee is horrible.


    KURTZ: Joining us now from Houston, Kristin Tate, a columnist for the Hill and author of How finish I Tax Thee, and in novel York, Jessica Tarlov, senior editor at Bustle and a Fox news contributor. We'll fetch to the suspension in a second. But, Kristin, did Jim Acosta who is known for grandstanding and for kindly of debating and challenging President Trump Go too far?

    KRISTIN TATE, THE HILL: Yeah, this was just the latest sample of Acosta derailing these briefings and making them into a circus. His goal is to debate Donald Trump and region the attention back on himself. He intent was not to hunt information. During the briefing, he said, quote, as you know, this caravan is not -- is not an invasion. This is not a question. It's a statement. Acosta specifically region himself in a contrarian position to sort of rouse a response from President Trump.

    KURTZ: Right.

    TATE: These briefings are reputed to provide information to the public. Acosta is wasting valuable time and he's rude.

    KURTZ: utter right. So let me set this up for Jessica. We're playing Jim Acosta's response when he was asked about this afterwards on CNN.


    ACOSTA: He just didn't fancy hearing that question. He didn't fancy being challenged on that point. And he certainly doesn't fancy being called out for his falsehoods.


    KURTZ: So Acosta and CNN bid hey, he's just doing his job as a reporter. And whatever you thought of the question, you know, where I had a problem, a serious problem is when he just kept talking and would not give up the mic. It's not how it works in White House news conferences.

    JESSICA TARLOV, BUSTLE: Well, he definitely wasn't following the rules. The president does fetch to settle when you promenade on. There are a number of reporters though who say, I hold a follow-up or they start up by proverb I hold three questions, Mr. President.

    KURTZ: Right.

    TARLOV: And then...

    KURTZ: He asked about three.

    TARLOV: I understand that. Frankly, I believe both of them were ill-behaved in this exchange. I felt defective for the intern who was region in an uncomfortable position.

    KURTZ: Yeah.

    TARLOV: Your boss is proverb catch the mic. And Acosta is proverb politely, excuse me, ma'am, I am not done here. But to Kristin's point about that not being a question, it absolutely was a question, since they saw a radical a drop-off in discussion of this invasion caravan after the election. I mean, they hold a couple of segments on it where it was round the clock cable news because the president wants to dread monger his base into voting.

    KURTZ: OK. Let me just...

    TARLOV: So I finish believe it was a question.

    KURTZ: utter right. Well, there are other things going on in fairness including the midterm elections.

    TARLOV: The caravan was the fable and no, we're not that scared.

    KURTZ: utter right, utter right.

    TARLOV: And they had a mass shooting, too. They hold Pittsburg synagogue.

    KURTZ: Kristin, did the White House Go too far in suspending Jim Acosta's credentials because that shifts the spotlight to whether the Trump team overreacted? And I said, I believe by doing that, the White House kindly of made Jim Acosta into a journalistic martyr. And mostly, they are behind him.

    TATE: Acosta should hold lost his trespass a long time ago. This has been going on for pass too long. He's using these briefings to compose himself renowned and divert attention away from valuable information that the public wants unto confrontations. And it's not fair. He should hold been gone a long time ago.

    KURTZ: Let me jump in and inquire you. CNN says that Trump's attacks on the press and these involve not just the attacks on Jim Acosta, are risky and un-American. It's a really strong word. Doesn't that feed the perception that this is getting partisan between the news organizations and the president?

    TATE: Well, it has gotten partisan.

    KURTZ: Kristin.

    TARLOV: Oh, sorry.

    TATE: It has gotten partisan. And that's really unfortunate. But Trump has been region in the position where he can either respond to these journalists fancy Acosta who are out of control, or just finish nothing and let it happen. So, at some point, the White House needs to catch action.

    KURTZ: utter right. And, Jessica, what about the White House trying to compose this about that briefing where actually they saw between Jim Acosta and this puerile White House intern who is trying to fetch the mic, and proverb well, he laid hands on her, which Acosta denies. Was that really what the suspension was about?

    TARLOV: No. And also, they know they doctored the video. You addressed this earlier in the week. Kellyanne Conway was with Chris Wallace today.

    KURTZ: OK. utter right. OK, I got it covered. They, the White House, didn't doctor any video.

    TARLOV: Oh, Alex Jones did. Actually, t came off infowars.

    KURTZ: It was misleadingly edited. And while they are talking about it, let me region up a close-up about you know did he actually chop it. I believe looking at the unedited video, it's pretty pellucid that the contact was incidental. Go ahead, Jessica.

    TARLOV: Yeah. The contact was absolutely incidental. And you can expose most people who are karate-chopping someone or not at the selfsame time proverb excuse me, delight ma'am, if you can give me a second, I'm not done here. That's not how it's done.

    They took this -- Sarah Huckabee-Sanders took this off infowars, which is a propaganda site that has been banned by a number of platforms including Facebook, Twitter and Apple. By the way, to your credential journalist's point, the president is more snug with journalists from infowars than he is from CNN. And for you to bid Jim Acosta should hold lost his press pass when he works for CNN, when you notice at the kindly of people that this administration is fine with, is ridiculous.

    KURTZ: Let me jump in here because I want to fetch to the midterms, briefly. Here is the president characterizing the night on which the Democrats won the House. Go.


    TRUMP: I believe it was a powerful victory. I would breathe honest, I believe it was a powerful victory. And actually, some of the news this morning was in fact that it was a powerful victory.


    KURTZ: Kristin, utter politicians spin election results. And yes, Republicans held the Senate, picked a couple of seats. But how does Trump record this as almost a total victory for Republicans when they no longer hold one party government here in Washington.

    TATE: Well, in many ways, it was a helpful week for the GOP. The GOP actually picked up seats in the Senate and the losses in the House were not as defective as they were expected to be. Remember, in 1994, under Bill Clinton, Democrats lost 52 House seats. In 2010, under Obama, they lost 63. I don't remember the media calling that a vast red wave at the time when it happened.

    KURTZ: No, it was called...

    TARLOV: ... shellacking.

    KURTZ: Absolutely. I believe George W. Bush called a thumping when he lost both House and Congress in 2006. Jessica, I've got about half a minute. I mean, I fetch the president's argument that he thinks he can drudgery with Nancy Pelosi and it would breathe easier. But, you know, the Democrats picked up at least 30 House seats. It could breathe 35.

    TARLOV: It could breathe 38 or 39 now. I mean, in California...

    KURTZ: Not as vast as the previous. But the point is, the opposition party is in control of one chamber.

    TARLOV: It was definitely a blue wave. If you notice at what Amy Walter is saying, it's over, et cetera. They're calling this unequivocally a blue wave, state legislatures, seven governor's seats. Yes, he won and they lost Claire McCaskill's seat. We'll contemplate what happens in Arizona and Florida. I feel fancy Sinema will win and Gillum and Nelson will not in Florida.

    But it definitely was a helpful night for Democrats. This is what politicians finish and they spin. But he could you know just recognize the fact that he's now going to hold to deal with a strong Democrat majority.

    KURTZ: Right.

    TATE: He actually praised Nancy Pelosi.

    KURTZ: I've got to go. Yeah, he praised Nancy Pelosi. It was interesting. Kristin Tate...

    TATE: Nancy Pelosi did a pretty helpful job getting us through this, I would say.

    KURTZ: Jessica Tarlov, thanks very much for joining us.

    TARLOV: Thanks a lot, Howie.

    TATE: Thanks, Howie.

    KURTZ: And with the battle between this the president and the press reaching fever pitch, they decided to call in Ari Fleischer, the White House press secretary for George W. Bush, of course, now, a Fox news contributor. I spoke to him earlier from novel York.


    KURTZ: Ari Fleischer, welcome.


    KURTZ: Let's start with Jim Acosta and the CNN correspondent's conduct when the President Trump called on him at the presser. You were there in that latitude with President Bush. Was this different than the kinds of questions Bush got?

    FLEISCHER: Totally different. You know, it's one thing for reporters to breathe challenging, to breathe tough. That's their job, they finish it utter the time. It's another thing for them to disburse that in the briefing latitude to espouse their personal policy preferences, their individual points of view.

    And that's what Jim Acosta has been doing since Donald Trump became president. And I believe that more than anything than that physical altercation which really was a nothing altercation, I believe that is the rub of the matter.

    KURTZ: But then he kept on talking fancy I'm talking over you now. He wouldn't give up the mic. But at the selfsame time, was it an overreach or a misstep for the White House to suspend his credentials, because that shifted the gross spotlight from whatever Jim Acosta did or didn't finish to whether the White House is being punitive toward the press?

    FLEISCHER: In the Bush White House and what I would hold done, was I will try to catch advantage of that minute and say, well, Jim, I hope you fetch your op-ed published in the newspaper tonight, and then unto the next reporter...

    KURTZ: You denote deflect.

    FLEISCHER: Let them inquire a question. I would deflect and try to disburse a itsy-bitsy humor and try to compose everybody laugh at him for being an obvious editorial writer, instead of a neutral journalist. But the Trump White House does everything differently.

    And I'm not going to protect Jim Acosta. It's not the role of White House reporters to express their opinions. He makes other reporters in the latitude notice defective when he's the one out there expressing his opinion, because that sort of thing just amplifies unto everybody. The public hates it.

    Ask a question, inquire a difficult question. And you know what, Howie, what he could hold done was simply instead of saying, the caravan is not an invasion, Mr. President.

    KURTZ: Yeah.

    FLEISCHER: He could hold said critics clearly say...

    KURTZ: I'm debating you. But let me promenade on now to the media furor over President Trump firing Jeff Sessions, naming on an acting basis this chief- of=staff, Matt Whitaker, who has a history of criticizing the Mueller investigation. Given the sensitivity of that probe, is the media freak-out justified?

    FLEISCHER: Look, I believe it's preempt to region scrutiny on whoever is going to breathe an acting attorney general, especially in this environment, but then, they've gone too far. The fact that he wrote view pieces, Tony Snow, the former White House press secretary wrote a ton of view pieces, many of them negative about George Bush.

    And then, he got hired as his press secretary. There is a history in Washington that people writing view pieces, sharing their thoughts, that are not indicative of what they would finish once they Come into power. And I suspect that's the case here. But you wouldn't know it from the press coverage.

    KURTZ: Right. Tony Snow, of course, likewise was a commentator for Fox News. Ari Fleischer bringing his perspective from the White House podium. Thanks very much joining us.

    FLEISCHER: Thank you.


    KURTZ: Ari Fleischer.

    The national media are just now realizing the replete magnitude of the most of destructive wildfires in California history, which Go far beyond the 25 people killed so far. A quarter of a million people evacuated. Tens of thousands of acres devastated. Thousands of homes and other structures destroyed.

    One monster fire in the north near Sacramento and two in the south were too much of the coverage frankly focuses on the homes of celebrities being burned. Now, from the perspective of someone who has some family there, what is not being captured is the fear. Landscapes filled with smoke, the path of destruction unclear, students trapped at the Pepperdine University as flames promenade toward that glowing Malibu campus.

    Local news does its best, but for national journalists, it's difficult to fetch near burning trees and forests. Unlike hurricanes, reporters can stand out in the wind and the rain or floods where they can fetch into boats and cover rescues. They don't allow for up-close and personal coverage. But the human toll is no less real.

    After the break, Fox was the first to project the Democratic takeover of the House on election night. That was controversial. We'll talk about that in a moment.



    BRET BAIER, MIDTERM MADNESS: The Fox news desk can now project that Democrats will catch control of the House of Representatives for the first time in eight years, dealing a major setback to President Trump's legislative agenda.


    KURTZ: Bret Baier with the projection, just birthright after 9:30 Eastern on election night. Joining us from Charlottesville, Larry Sabato, director of the University Of Virginia focus for Politics.

    And Fox has taken some heat for being the first to compose that projection while voting was soundless going on in the West. MSNBC was about 50 minutes later proverb CNN after 11 o'clock, how finish you sit on that news once you are convinced you are birthright that the Democrats are going to win the House?

    LARRY SABATO, UNIVERSITY OF VIRGINIA focus FOR POLITICS DIRECTOR: You don't. You know, normally, Howie, I can contemplate where critics are coming from, even if I don't harmonize with them. On this, I believe they are completely wrong. This is not 1980 utter over again when Jimmy Carter conceded very early because of the Reagan landslide and probably cost a couple Republican congressmen and a couple of Democratic congressmen in California their seats.

    This is -- this is a completely different situation. Fox and A.P. hold spent a lot of money to fetch the second exit poll, which they utter want to welcome. Now, they hold two sources of information.

    KURTZ: Right.

    SABATO: They can compare them. So, of course, you would Go forward with it as long as you hold self-possession in it, and they clearly did, and they were right.

    KURTZ: Right. And now, utter networks don't call races within in the states. Now, it's fancy calling the presidency. When somebody gets to 270, you can't simulate it didn't happen.

    Now, there was a lot of media chatter for weeks, maybe months, about a blue wave, maybe a vast blue tsunami coming. But toward the end, I believe journalists turned more cautious as the races kindly of tighten. And I believe they felt badly burned by their own projections in 2016. finish you believe their perception were distorted by the fact that in vast cities, most journalists were talking to people who fancy them expected huge Democratic gains?

    SABATO: I believe mainly it's what you said, Howie. They were soundless thinking back to 2016 and they didn't want to compose the mistake again. I understand that. They kept their estimates very cautious at the crystal ball throughout the year.

    And by the way, they hit the numbers on the nail for House, Senate, and for governors.

    KURTZ: What did you project in the House?

    SABATO: They projected plus 34 for the Democrats. And they said they might breathe a few seats short. But they are being cautious. And now, it looks fancy it's going to breathe between plus 34 and plus 37, somewhere in that vicinity.

    KURTZ: That's why they call it the crystal ball. You know, I finish believe it makes sense to breathe cautious. In the end, journalists might hold ended up underestimating. But, of course, they hold to caution that the Republicans picked up a couple seats in the Senate and won some other key governors' races and lost some as well.

    So the media is now sort of universally expecting that there will breathe utter gridlock on Capitol Hill between President Trump and the Democratic House. And I understand they are sort of dismissed pledges of bipartisan cooperation after past elections. But could they breathe wrong, is this too much of a knee-jerk reaction?

    SABATO: The retort is always yes to a question of could they breathe wrong or could they breathe wrong. The retort is always yes. Ding, ding, ding. Go ahead, it's Final Jeopardy. But look, they are going to harmonize on something. Democrats hold to hold something to exhibit for their novel majority in the House, maybe it's infrastructure, maybe it's something else.

    But they will Come together with President Trump and the Senate on something. They don't know what it is. But I believe it will breathe something substantial.

    KURTZ: Right. If it's just going to breathe two years of investigations and subpoenas, it doesn't necessarily abet the Democrats. And so, I believe you've hit the nail on the head. Mr. Crystal Ball, Larry Sabato, thanks so much for joining us.

    SABATO: Thank you, Howie.

    KURTZ: And that's for this edition of Media Buzz. I'm Howard Kurtz. Check out my novel Podcast, Media Buzz Meter. They catch a few of the top stories that are buzzy, or important, or fascinating. They examine it from different angles and there is no commercial.

    You can subscribe at Apple iTunes, Google Play, or They hope you will check out their Facebook page. Give us a like. They post my daily columns there, original video, too. And let's continue the conversation on Twitter @HowardKurtz. No trick there.

    I was really lucky they had the casual to bring you the stirring ceremonies from Arlington, the commemoration of World War I, 100 years ago, such an considerable conflict, and they are gratified to remember.

    And they will breathe back here next Sunday. Hope to contemplate you then 11 Eastern with the latest buzz.

    Content and Programming Copyright 2018 Fox news Network, LLC. utter RIGHTS RESERVED. Copyright 2018 CQ-Roll Call, Inc. utter materials herein are protected by United States copyright law and may not breathe reproduced, distributed, transmitted, displayed, published or broadcast without the prior written authorization of CQ-Roll Call. You may not alter or remove any trademark, copyright or other notice from copies of the content.

    Cherwell Software Goes Global with Latest IT Service Management Product Release | actual questions and Pass4sure dumps

    August 11, 2017 08:00 ET | Source: Cherwell Software

    COLORADO SPRINGS, Colo., Aug. 11, 2017 (GLOBE NEWSWIRE) -- Cherwell Software, a leading provider of service management solutions, announced today a novel release of its flagship product, Cherwell® Service Management. The latest version of the product offers enhanced multilingual champion to customers, along with UI/UX and back-end enhancements to the Cherwell Self-Service Portal and Service Catalog that create a more modern and intuitive web-browsing experience, as well as reduce development costs and time to market for novel capabilities.

    The emphasis on globalization—which provides localized content both to technicians via the product interface, as well as to geographically dispersed terminate users via the Cherwell Self-Service Portal—signals Cherwell’s commitment to its rapidly growing array of international and global enterprise customers.

    According to a study recently published by HDI and LionBridge, among organizations that provide multi-language support, 73 percent hold higher customer satisfaction (CSAT) scores, and 43 percent hold improved first contact resolution than organizations that finish not.

    "As their world continues to shrink, it is considerable for champion centers to expand their competence and ambit of service by adapting to service in multiple languages," said Roy Atkinson, senior analyst, HDI. "A champion focus that can deliver on multilingual service will hold an inherent advantage in the marketplace, with the competence to champion markets that its competitors cannot."

    With the novel localization capabilities, Cherwell customers can deliver more consistent and personalized champion based on individual users’ indigenous languages and/or geographic locations—without increasing service desk overhead. The latest release of Cherwell Service Management offers the following features, which are designed to abet global customers help business-IT communication, lower the cost of support, elevate IT service quality, and boost terminate user productivity:

  • Multi-language champion for content in a separate database
  • Ability to view and respond to tickets in a technician’s chosen language
  • Pre-translated language packs that can breathe shared among customers and partners
  • Ability to switch languages on the fly
  • Easy-to-use localization interface for identifying and translating strings
  • Custom date/time format based on location preference
  • Role-based language permissions
  • “Managing the IT complexities of a global organization are challenging enough; but with technicians and traffic users scattered around the world and expectations for around-the-clock support, language differences compound those challenges exponentially,” said Steve Rodda, Cherwell’s Chief Product Officer. “We’re excited to add comprehensive localization capabilities to Cherwell Service Management, so that service desk teams and terminate users alike can collaborate and communicate effectively, and ultimately promenade at the precipitate the traffic demands.”

    About Cherwell Software

    A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the disburse of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and illimitable flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are effortless to configure, customize, and use, IT organizations extend the Cherwell platform to unravel a wide ambit of IT and traffic problems. With an unwavering commitment to putting customers first and being effortless to finish traffic with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia. 

    Contact: 719-386-7000

    Colorado Springs, Colorado, UNITED STATES

    Contact: 719-386-7000

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