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QQ0-200 HDI Qualified succor Desk Senior Analyst

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QQ0-200 exam Dumps Source : HDI Qualified succor Desk Senior Analyst

Test Code : QQ0-200
Test designation : HDI Qualified succor Desk Senior Analyst
Vendor designation : HDI
: 138 existent Questions

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HDI HDI Qualified succor Desk

UL workplace fitness & safety Achieves 2014 assist Desk Institute group Certification Award | existent Questions and Pass4sure dumps

FRANKLIN, TN--(Marketwired - Jun 30, 2014) - UL locality of travail fitness & protection, the business's main company of office health and safeguard options, today introduced that it has met the necessities and certified for the 2014 assist Desk Institute (HDI) group licensed Award. HDI is a world expert affiliation and certification build for the technical provider and assist trade. The affiliation produces publications and research, hosts events and certifies and trains heaps of authorities every 12 months.

"UL locality of travail health & safeguard is committed to providing superior customer provider to their customers," said invoice Grana, president of UL locality of travail fitness & defense. "Our assist group of workers perpetually works to ameliorate their client provider operations. they're crucial extensions of their shoppers' groups, and a must believe contributors to their potential to aid offer protection to the well-being of people and operations of companies around the globe. they are so joyful to believe their efforts identified by means of the assist Desk Institute."

The HDI 2014 crew licensed Award recognizes a team for its commitment to provider excellence during the adoption of top of the line practices and the acquisition of stronger capabilities and capabilities. To qualify for the award, as a minimum eighty percent of an organization's succor group believe to complete the rigorous HDI certification system. These experts back leaders in health, defense and compliance across industries create more healthy, safer and more successful workplaces. 

About UL office health & safeguard UL office fitness & defense empowers groups to protect the neatly-being of workers, subsist sure organizational compliance and peace of intellect and pressure measurable enterprise improvement. more than 2,000 businesses in over 20 main industries, together with manufacturing, healthcare, pharmaceutical and life sciences, construction and energy, believe faith UL's workplace health & safeguard tools to answer their increasing needs. To gain information of more, talk over with or designation 888.202.3016.

About UL UL is a premier global impartial safety science enterprise that has championed growth for a hundred and twenty years. Its greater than 10,000 experts are guided by the UL mission to advertise secure working and residing environments for every individuals. UL makes employ of research and specifications to at every times foster and meet ever-evolving security needs. They associate with companies, manufacturers, change associations and foreign regulatory authorities to carry solutions to a extra knotty world give chain. For extra guidance about their certification, checking out, inspection, advisory and schooling capabilities, visit

HDI declares business Award Winners at 2011 HDI Annual convention & Expo | existent Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., April 19, 2011 /PRNewswire/ -- HDI, a world association for IT service and technical aid professionals and the premier certification build for the business, nowadays announced the successful wrap- up of the twenty-first HDI Annual convention & Expo for IT service and technical help, which took locality March 27–April 1, 2011, at the Palazzo at the Venetian in Las Vegas, NV. focused to the wants of the total IT service and technical aid team—from professional directors to frontline analysts—the conference and expo attracted more than 2,200 people from thirty-three nations, together with Brazil, Japan, Poland, Australia, the UK, Nigeria, India, Canada, and the united states. The 2012 HDI Annual convention & Expo might subsist held April 24–27, 2012, at the Rosen Shingle Creek in Orlando, FL.

"The HDI Annual conference & Expo provided an astonishing lineup of keynote audio system, sponsors, and compelling convention programming, and it provided a exhibit for resourceful know-how. The success of the adventure demonstrates the crucial significance of their business," pointed out Craig Baxter, global brand director at HDI. "furthermore, we're thrilled to reverence their award recipients. There are leaders at every stage in a company, and HDI has lengthy identified the charge each particular person brings to a crew and each team brings to the IT firm. they would like every of the award winners endured success."

HDI's business awards are presented each and every year at the HDI Annual conference & Expo to reward people and groups for excellence. HDI's award line-up comprises the HDI Analyst of the year and manager of the year Awards, backed by Robert Half know-how; the HDI crew Excellence Awards, for interior and external teams; and the Ron Muns Lifetime achievement Award. In 2012, HDI will add the HDI computer back Technician of the yr Award to the family.

This yr's award winners consist of:

Analyst of the yr – Elio Irizarry, journeying Nurse carrier of long island

Elio Irizarry is a aid desk senior analyst at touring Nurse carrier of long island, where he gives back for knotty technical assistance, guidance, coordination, and comply with-up on customer questions, issues, and/or malfunctions in every methods functions, hardware, and software attach in or maintained by artery of the assistance techniques branch.

Award nominees compete at the indigenous and regional degrees, sitting for final interviews and opinions on the annual convention. Irizarry represented the manhattan metropolis local chapter and the Northeast area. To qualify for the award, candidates ought to divulge a dedication to excellence in more than a few key knowledge, including consumer service, efficiency and pleasant of labor, manner expertise, group orientation, leadership, and problem solving.

manager of the yr – George Reichert, Parker Hannifin supplier

George Reichert is smartly widespread throughout the Parker Hannifin corporation for his magnificent management talents. At Parker, he shares management accountability for the records middle and is the assist desk manager on the company headquarters. Reichert is additionally an lively HDI member who has been concerned with the North Coast local chapter for seventeen years, five of those as president. This award recognizes Reichert's indefatigable contributions to the community and the people around him.

manager of the year nominees suffer a rigorous contrast manner and are judged on a few criteria, together with innovation, client focal point, management, communication, ethics, and professionalism.

The HDI group Excellence Awards reverence world-category succor agencies that believe greater the photograph of the industry with the aid of attaining the highest specifications of excellence in customer aid and service delivery. both the inside and external categories are judged in keeping with the equal standards, together with people, manner and procedures, know-how, and components, supported by artery of measured and said performance results.

group Excellence Award, external – Technisource

Technisource has been providing multitiered, global carrier desk options for over twenty years, from both inner aid centers and client sites. For this award, the enterprise nominated its Mechanicsburg, PA, back core, which helps over fifty valued clientele and handles greater than two million consumer interactions per 12 months.

Technisource is dedicated to analyzing and improving operations, internally and externally, via single-element-of-contact functions and constant carrier growth courses. The assist core's Great assurance program reinforces the employees' responsibility now not handiest to supply technically correct, procedurally compliant features, however too to actively inspire the identification and removal of carrier defects. In consumer delight surveys, Technisource's succor core averages 4.6 out of 5, and over the past two years and has bought an "surprising" ranking from conclude clients over 95 percent of the time.

crew Excellence Award, exterior – Volkswagen group of america

Eighteen months ago, after years of struggling to meet carrier satisfactory requirements and performance desires, the Volkswagen neighborhood of the usa's IT provider company was tasked with edifice an IT service desk mannequin and aid team from scratch. today, the IT provider desk supports about 4,000 inside corporate employees and contractors and 1,one hundred Audi and Volkswagen dealerships within the united states and Canada, coping with about 78,000 interactions per year.

The crew always exceeds the 75–eighty percent first-name resolution fee by leveraging administrative rights in the ambiance, conserving the talents base up to this point, the employ of the latest in far flung-manage utility, and making inevitable that every carcass of workers contributors believe enough technical advantage. The neighborhood attributes tons of its success to their americans and the tradition they believe got created.

Ron Muns Lifetime success Award – Katherine Spencer Lee, Robert Half expertise

all over her career, Katherine Spencer Lee has brought strategic imaginative and prescient and management to the IT service and technical aid business. As an recommend of expert working towards and certification, Katherine led the transition far from the historic drill of just hiring any person to fill open positions, to bringing on board essentially the most qualified aid gurus, with confirmed customer provider competencies, technical competencies, and professional certifications. She has been a member of HDI due to the fact that 2001, serving on the HDI Strategic Advisory Board for three years and as chair for 365 days. She was instrumental in starting to subsist the local chapters on the grassroots degree, bringing notion leadership to the assembly agendas, and encouraging many of her colleagues to race for indigenous chapter leadership positions.

The Ron Muns Lifetime success Award, which changed into created in reverence of HDI's founder and the daddy of the service and succor business, acknowledges individuals for his or her contributions, enthusiasm, and indefatigable efforts to enhance the provider and technical usher business. The award, in its fourth year, honors a pretty estimable chief who has made lasting contributions to the IT provider and technical aid industry.

For greater counsel about HDI, search counsel from, convene 800.248.5667, or email at

about the traveling Nurse carrier of long island

The visiting Nurse service of manhattan (VNSNY) is the greatest now not-for-earnings home health imbue company in the nation, serving greater than 30,000 New Yorkers everyday. VNSNY has the capabilities and resources to bring a replete latitude of home health imbue capabilities every the artery through every 5 boroughs of new york city and in Nassau and Westchester counties. offering both short- and long-term domestic and community-based care, VNSNY services encompass skilled nursing, rehabilitation remedy, HHA and companionship capabilities, behavioral health, nutritional counsel, and infusion care; features for babies and families; end-of-life functions; neighborhood mental health functions; and private imbue services. so as to serve manhattan's diverse population, VNSNY personnel can give carrier in over fifty languages.

Parker Hannifin service provider

With annual earnings of $10 billion in FY 2010, Parker Hannifin is the area's main various brand of action and control applied sciences and methods, providing precision-engineered options for a wide selection of mobile, industrial, and aerospace markets. The enterprise employs about 55,000 americans in forty-six nations worldwide. Parker has multiplied its annual dividends paid to shareholders for 50-four consecutive years, among the many estimable 5 longest-running dividend-boost facts within the S&P 500 index. For more advice, search counsel from the company's web page at, or its investor assistance web site at

About Technisource

Technisource, one of the greatest know-how functions providers in North america, gives you a stout scope of staffing, administration functions, and expertise solutions. With pretty much forty years of experience, Technisource provides functions to a broad scope of customers to maximize their technology investments. focused on first-class, flexibility, and value, the enterprise's provider offerings scope from IT staffing, deployment, and aid services to utility pleasant management, strategic tasks, and outsourcing. through its community of more than fifty-six places of travail throughout the us and Canada, Technisource keeps a gaggle of 8,000 experienced consultants and personnel that bring its portfolio of provider offerings to Fortune 500 organizations, midsized businesses, and small companies. Technisource is a subsidiary of SFN neighborhood (NYSE: SFN). For extra assistance, tickle consult with

About Volkswagen group of the us, Chattanooga Operations LLC

centered in 1955, Volkswagen of the usa, Inc. is headquartered in Herndon, Virginia. it's a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. Volkswagen is one of the world's greatest producers of passenger cars and Europe's biggest automaker. VWoA sells the Eos, Golf, GTI, Jetta, Jetta SportWagen, CC, Tiguan, Touareg and Routan via approximately 600 unbiased U.S. buyers. every 2011 Volkswagen automobiles foster regular-outfitted with electronic balance manage (ESC). here is crucial because the national toll road traffic defense Administration (NHTSA) has called ESC essentially the most valuable new vehicle safety know-how due to the fact that the safeguard belt. consult with Volkswagen of the united states on-line at or to subsist trained greater.

About Robert Half expertise

With more than one hundred locations worldwide, Robert Half technology is a number one issuer of know-how gurus for initiatives starting from web construction and multiplatform methods integration to community protection and technical guide. Robert Half expertise presents on-line job search features at commemorate Robert Half technology at

About HDI

HDI is a global IT carrier and technical usher membership affiliation and the industry's premier certification and training body. Guided by means of a world panel of business specialists and practitioners, HDI is the main aid for IT provider and technical back rising trends and most preempt practices. HDI offers participants with an gargantuan repository of materials, networking alternatives, and the greatest trade adventure, the HDI Annual conference & Expo. Headquartered in Colorado Springs, CO, HDI offers practicing in numerous languages and nations. For extra information, consult with or convene +1 719.268.0174. HDI is portion of UBM TechWeb, a division of United business Media LLC.

About UBM TechWeb

UBM TechWeb, the international leader in know-how media and professional suggestions, allows individuals and organizations to harness the transformative power of know-how. via its core corporations—media options, marketing capabilities, and knowledgeable assistance—UBM TechWeb produces the most respected and consumed manufacturers, purposes, and services in the expertise market. greater than 14.5 million enterprise and technology gurus (CIOs, IT and IT succor managers, net and digital authorities, application and game builders, government determination makers, telecom providers and business executives) actively bewitch portion in UBM TechWeb's communities. UBM TechWeb brands consist of: international face-to-face movements comparable to Interop, game developers conference (GDC), web 2.0, Black Hat, and VoiceCon; giant-scale online networks similar to InformationWeek, light analyzing, and Gamasutra; analysis, training, and certification capabilities, together with HDI, Pyramid research, and InformationWeek Analytics; and market-leading magazines akin to InformationWeek and Wall street & know-how. UBM TechWeb is portion of UBM, a worldwide provider of media and information features for skilled B2B communities and markets. consult with for extra assistance.


Melanie Adamich UBM TechWeb, HDI 719 785

source HDI

help Desk Institute (HDI) Certification e book: Overview and career Paths | existent Questions and Pass4sure dumps

For an expanding number of IT experts, back or back desk jobs serve as a career launch pad. These organizational devices usually belong to a larger IT company, and their job is to supply tips and tips to users. These job functions believe plenty in common and are in potent demand. In its existing Occupational Outlook instruction manual, the U.S. Bureau of Labor facts describes these positions as "computing device succor consultants."

"Employment of computer succor specialists is projected to grow 12 percent from 2014 to 2024, faster than the commonplace for every occupations. greater succor services could subsist mandatory as businesses ameliorate their computer machine and utility."

The identical supply too shows that 2015 median pay for such positions is $51,470 once a year, or $24.seventy five an hour. or not it's the bottom pay expense for every the desktop jobs they cover, which explains why it subsist such a typical constituent of entry for IT specialists just getting begun.

The assist Desk Institute (HDI)

situated in 1989, HDI is both knowledgeable association and a certification sponsor. (HDI is the organization's criminal name, even though it started as the "support Desk Institute.") Its common mission is to facilitate knowledgeable construction and to foster organizational success via exception customer service, with a focus on back and back desk operations.

moreover its certification and training efforts, HDI additionally hosts conferences and events worldwide, produces publications and analysis, and gives abundant opportunities for involved specialists to network and collaborate with one an additional. HDI is portion of UBM know-how, which additionally runs the Black Hat, Fusion and Interop conferences, and produces such online publications as InformationWeek, darkish analyzing and community Computing.

Overview of Core HDI Certifications and Job Roles

HDI certifications are essentially prepared round succor middle job roles. notwithstanding HDI does present some credentials backyard this umbrella, their nine core credentials can comfortably subsist organized as a quasi-ladder or -cascade of assist desk/assist core positions (from the bottom up):

HDI consumer service consultant (HDI-CSR): An HDI certification for frontline customer provider representatives, designed to back them examine customer business needs and supply excellent service. The HDI-CSR aims at usher specialists from consumer carrier facilities, designation centers and back facilities. (course + examination: $795 (contributors)/$895 (nonmembers), $145 exam only)

HDI computing device assist Technician (HDI-DST): An HDI certification for technical usher professionals who deliver in-grownup succor to inside or far flung employees or workers, or external shoppers. The HDI-DST emphasizes ideas to ameliorate client interplay, realizing of carrier stage agreements and their believe an repercussion on on workflow and request priorities, root occasions evaluation, ITIL techniques for incident, problem, exchange, free up, asset and configuration management. (course + exam: $645/695, $one hundred forty five exam most effective)

HDI assist focus Analyst (HDI-SCA): An HDI certification that goals at frontline technical usher team of workers in the hunt for to learn the artery to manage and prioritize incidents and reduce escalations. The HDI-SCA specializes in crucial consumer provider handicap for managing intricate valued clientele and improving benchmark client delight. here's essentially the most sought-after credential. (direction + exam: $645/695, $a hundred forty five exam only)

HDI problem management professional (HDI-PM): Developed in partnership with Propoint options, this HDI certification aims at experts worried in planning and implementation of a proper rigor administration procedure, performing proactive and reactive problem management, prioritizing and categorizing complications, investigating and diagnosing complications, coordinating or performing root trigger analysis, setting up workarounds and fixes, and proposing adjustments to assist in problem decision. The HDI-PM is in response to a lot of ITSM networks, including ITIL, ISO/IEC 20000 and COBIT. (direction + exam: $225)

HDI usher core group Lead (HDI-SCTL): team leads provide the conversation link between aid crew members and their manager, and act because the first constituent of inner escalation for shoppers. HDI certification candidates must regard team lead management and management skills, provider stage and operational even agreements, ITIL strategies for incident, issue, exchange, liberate, asset and configuration management, battle administration recommendations, and people management basics, together with hiring, scheduling, evaluating and preserving worker's. (route + exam: $745/795; $a hundred forty five exam handiest)

HDI computer succor manager (HDI-DSM): An HDI certification that makes a speciality of computing device aid, together with succor for laptops, notebooks, printers and other gadgets for which a company plans to provide face-to-face computing device support. A desktop back manager is answerable for executing operational and tactical plans for desktop help, and meeting customer and enterprise wants. This certification helps candidates bewitch note and grasp qualities of advantageous desktop administration, alignment of computer usher functions with business method, plus tactics for hiring, practising and leading excessive-performance teams. (direction + examination: $225)

HDI usher core manager (HDI-SCM): This HDI certification identifies people who possess the capabilities and talents mandatory to subsist successful in managing operational and tactical facets of a usher company, and aligning with business wants. successful candidates know the artery to create service and operational agreements, common operating techniques in supporting a provider catalog, steps worried in formulating charge-advantage analyses, TCO and ROI calculations, and relationships among IT carrier administration processes, and extra. (direction + examination: $225)

HDI aid middle Director (HDI-SCD): This pinnacle even HDI certification identifies people with austere competencies and capabilities regarding carrier administration, linked superior and common practices, the means to align the branch with organizational goals, and to benefit senior administration purchase-in for carrier improvements and succor core price. The HDI-SCD introduces topics involving information administration, thoughts for staff administration, coaching, team building, succession planning, realizing of evolution of business cases, employ of reporting tools and dashboards, and opting for main and lagging indicators. (course + exam: $225)

outside the core certification offerings from HDI, you'll additionally locate an HDI licensed instructor, a few teaching credentials, a considerable number of capabilities-centered aid (KCS) credentials (basis, ideas and training) and ITIL basis. The HDI-SCD (Director), HDI-SCM and HDI-DSM (guide middle and computing device assist manager, respectively), and HDI-SCTL (crew Lead) credentials every expire after three years, discipline to carrying on with training or retesting requirements. different objects within the core don't expire.

Job Posting and income counsel for HDI Core Certifications

earnings does climb with seniority: best the HDI-CSR falls beneath the median, with a low-low ordinary revenue of $24,715. now not relatively, it too debts for a stout fraction of the run-of-the-mill HDI certification-linked job postings.

simplest the HDI-PM posted a revenue below $60,000 (simply less than $fifty nine,000, to subsist extra exact). The group Lead, manager and Director certs averaged between $sixty two,000 and $65,000, however every had height values into the six figures. I wager this explains why many back centers and succor desks are based backyard major metro areas. This tells me prospective senior aid desk specialists deserve to watch their salary alternate options and places cautiously to obtain the best of their opportunities.

How HDI Certification Works

HDI does not require certification candidates to buy and comprehensive practising, except for these of its core certs that expire after three years, which involve Director, supervisor and group Lead designations. For other themes, candidates can opt for to pass over practicing and purchase best the examination. people who attain purchase practicing fetch the cost of the certification exam blanketed in that purchase. universal, this makes HDI certifications and practicing fairly budget friendly, as such issues go.

checks can imbue $one hundred forty five with the aid of themselves when obtainable, and training adds no greater than $650 (individuals) or $750 (non-participants) to that cost. the locality assorted prices seem, the lower fee reflects a benchmark discount for candidates who belong to HDI or who travail for HDI member groups. for most certifications, there is a collection of "Certification specifications" (well-described, open exam pursuits) that candidates can employ to attach together for the corresponding exam. (The Director-level cert appears to want a common, even though there's a extra expensive HDI aid middle commonplace available.)

HDI Certification Prep elements

HDI presents exam/cert objectives (Certification requirements), low-priced practising, and apply assessments ($69/seventy nine for 90 days, $50 extension payment). The company too makes a big collection of supplies purchasable (registration required) to students who badge in for its practising classes. tests and working towards are available online in virtual and physical lecture latitude formats, and entry to analyze, apply and prep substances is every on-line. it is a pretty estimable element, as a result of cramped or no aftermarket material for HDI certifications is attainable, so far as i will inform.

bottom line

ordinary, the HDI certifications Look like a pretty estimable guess for two kinds of IT knowledgeable: IT beginners and those stepping into senior roles. First, or not it's an excellent guess for these simply starting out in the team of workers and seeking an side in landing a aid desk or tech succor job. this applies to the first two or three items in the core list preceding. 2nd, it's a Great wager for these seeking to enhance to senior positions in back desk or tech succor hierarchies, at the group Lead, manager or Director tiers. as the salary records indicates, those who climb to such tiers in this IT locality of interest can anticipate to beat the median income said in the U.S. BLS Outlook with the aid of an exquisite extensive margin. And, given the continued growth within the container, and a constant appetite for greater and more suitable succor authorities, can too foster to subsist being a Great typical profession election in IT.

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HDI Qualified succor Desk Senior Analyst

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“There was definitely quite a bit of excitement out there” about the military spouses order, “but what I was personally concerned about was that excitement leading to a ‘check the box’ mentality,” said Jennifer Akin, an applied research analyst for Blue Star Families, a military family advocacy organization.

Help Desk Institute (HDI) Certification Guide: Overview and Career Paths | existent questions and Pass4sure dumps

For an increasing number of IT professionals, succor or back desk jobs serve as a career launch pad. These organizational units usually belong to a larger IT organization, and their job is to provide information and assistance to users. These job functions believe a lot in common and are in tough demand. In its current Occupational Outlook Handbook, the U.S. Bureau of Labor Statistics describes these positions as "computer back specialists."

"Employment of computer back specialists is projected to grow 12 percent from 2014 to 2024, faster than the impartial for every occupations. More back services will subsist needed as organizations upgrade their computer rig and software."

The selfsame source too indicates that 2015 median pay for such positions is $51,470 per annum, or $24.75 an hour. It's the lowest pay rate for every the computer jobs they cover, which explains why it's such a common point of entry for IT professionals just getting started.

The succor Desk Institute (HDI)

Founded in 1989, HDI is both a professional association and a certification sponsor. (HDI is the organization's legal name, though it began as the "Help Desk Institute.") Its overall mission is to facilitate professional evolution and to foster organizational success through exception customer service, with a focus on succor and back desk operations.

In addition to its certification and training efforts, HDI too hosts conferences and events around the globe, produces publications and research, and provides ample opportunities for interested professionals to network and collaborate with one another. HDI is a portion of UBM Technology, which too runs the Black Hat, Fusion and Interop conferences, and produces such online publications as InformationWeek, shaded Reading and Network Computing.

Overview of Core HDI Certifications and Job Roles

HDI certifications are primarily organized around back focus job roles. Though HDI does offer some credentials outside this umbrella, their nine core credentials can easily subsist arranged as a quasi-ladder or -cascade of succor desk/support focus positions (from the bottom up):

HDI Customer Service Representative (HDI-CSR): An HDI certification for frontline customer service representatives, designed to succor them assess customer business needs and provide attribute service. The HDI-CSR aims at back professionals from customer service centers, convene centers and back centers. (Course + exam: $795 (members)/$895 (nonmembers), $145 exam only)

HDI Desktop back Technician (HDI-DST): An HDI certification for technical back professionals who provide in-person back to internal or remote employees or workers, or external customers. The HDI-DST emphasizes techniques to ameliorate customer interaction, understanding of service even agreements and their repercussion on workflow and request priorities, root occasions analysis, ITIL processes for incident, problem, change, release, asset and configuration management. (Course + exam: $645/695, $145 exam only)

HDI back focus Analyst (HDI-SCA): An HDI certification that aims at frontline technical back staff seeking to learn how to manage and prioritize incidents and reduce escalations. The HDI-SCA focuses on captious customer service skills for managing difficult customers and improving overall customer satisfaction. This is the most sought-after credential. (Course + exam: $645/695, $145 exam only)

HDI Problem Management Professional (HDI-PM): Developed in partnership with Propoint Solutions, this HDI certification aims at professionals involved in planning and implementation of a formal problem management process, performing proactive and reactive problem management, prioritizing and categorizing problems, investigating and diagnosing problems, coordinating or performing root occasions analysis, developing workarounds and fixes, and proposing changes to aid in problem resolution. The HDI-PM is based on numerous ITSM networks, including ITIL, ISO/IEC 20000 and COBIT. (Course + exam: $225)

HDI back focus Team Lead (HDI-SCTL): Team leads provide the communication link between back team members and their manager, and act as the first point of internal escalation for customers. HDI certification candidates must understand team lead management and leadership skills, service even and operational even agreements, ITIL processes for incident, problem, change, release, asset and configuration management, combat management strategies, and people management basics, including hiring, scheduling, evaluating and retaining workers. (Course + exam: $745/795; $145 exam only)

HDI Desktop back Manager (HDI-DSM): An HDI certification that focuses on desktop support, including back for laptops, notebooks, printers and other items for which an organization plans to provide face-to-face desktop support. A desktop back manager is responsible for executing operational and tactical plans for desktop support, and meeting customer and business needs. This certification helps candidates understand and master characteristics of efficacious desktop management, alignment of desktop back services with business strategy, plus tactics for hiring, training and leading high-performance teams. (Course + exam: $225)

HDI back focus Manager (HDI-SCM): This HDI certification identifies individuals who possess the skills and information needed to succeed in managing operational and tactical elements of a back organization, and aligning with business needs. Successful candidates know how to create service and operational agreements, benchmark operating procedures in supporting a service catalog, steps involved in formulating cost-benefit analyses, TCO and ROI calculations, and relationships among IT service management processes, and more. (Course + exam: $225)

HDI back focus Director (HDI-SCD): This pinnacle even HDI certification identifies individuals with sober skills and information regarding service management, related best and common practices, the ability to align the department with organizational goals, and to gain senior management buy-in for service improvements and back focus value. The HDI-SCD introduces topics related to information management, strategies for workforce management, coaching, team building, succession planning, understanding of construction of business cases, employ of reporting tools and dashboards, and selecting leading and lagging indicators. (Course + exam: $225)

Outside the core certification offerings from HDI, you'll too find an HDI Certified Instructor, several coaching credentials, various Knowledge-Centered back (KCS) credentials (Foundation, Principles and Coaching) and ITIL Foundation. The HDI-SCD (Director), HDI-SCM and HDI-DSM (Support focus and Desktop back Manager, respectively), and HDI-SCTL (Team Lead) credentials every expire after three years, matter to continuing education or retesting requirements. Other items in the core attain not expire.

Job Posting and Salary Information for HDI Core Certifications

Salary does climb with seniority: only the HDI-CSR falls below the median, with a low-low impartial salary of $24,715. Not surprisingly, it too accounts for a big fraction of the overall HDI certification-related job postings.

Only the HDI-PM posted a salary less than $60,000 (just less than $59,000, to subsist more precise). The Team Lead, Manager and Director certs averaged between $62,000 and $65,000, but every had peak values into the six figures. I guess this explains why many back centers and succor desks are situated outside major metro areas. This tells me prospective senior succor desk professionals need to watch their salary options and locations carefully to obtain the best of their opportunities.

How HDI Certification Works

HDI does not require certification candidates to purchase and complete training, except for those of its core certs that expire after three years, which involve Director, Manager and Team Lead designations. For other topics, candidates can elect to omit training and purchase only the exam. Those who attain purchase training fetch the charge of the certification exam included in that purchase. Overall, this makes HDI certifications and training quite inexpensive, as such things go.

Exams cost $145 by themselves when available, and training adds no more than $650 (members) or $750 (non-members) to that cost. Where multiple prices appear, the lower charge reflects a benchmark discount for candidates who belong to HDI or who travail for HDI member organizations. For most certifications, there is a set of "Certification Standards" (well-defined, open exam objectives) that candidates can employ to prepare for the corresponding exam. (The Director-level cert appears to want a standard, though there is a more expensive HDI back focus benchmark available.)

HDI Certification Prep Resources

HDI offers exam/cert objectives (Certification Standards), reasonably-priced training, and drill tests ($69/79 for 90 days, $50 extension fee). The company too makes a broad collection of resources available (registration required) to students who badge up for its training courses. Exams and training are available online in virtual and physical classroom formats, and access to study, drill and prep materials is every online. That's a estimable thing, because cramped or no aftermarket material for HDI certifications is available, as far as I can tell.

Bottom Line

Overall, the HDI certifications issue to subsist a estimable stake for two kinds of IT professional: IT newcomers and those poignant into senior roles. First, it's a estimable stake for those just starting out in the workforce and seeking an edge in landing a succor desk or tech back job. This applies to the first two or three items in the core list preceding. Second, it's a estimable stake for those seeking to foster to senior positions in succor desk or tech back hierarchies, at the Team Lead, Manager or Director levels. As the salary data shows, those who climb to such levels in this IT niche can anticipate to beat the median salary reported in the U.S. BLS Outlook by a pretty wide margin. And, given the ongoing growth in the field, and a continuing appetite for more and better back professionals, may conclude up being a estimable overall career election in IT.

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