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QQ0-100 inspirit Desk Analyst (HDA)

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QQ0-100 exam Dumps Source : Help Desk Analyst (HDA)

Test Code : QQ0-100
Test designation : Help Desk Analyst (HDA)
Vendor designation : HDI
: 116 real Questions

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HDI inspirit Desk Analyst (HDA)

HDI, CompTIA and Microsoft Collaborate to promote Complementary Certifications focused on bettering IT carrier and aid competencies | killexams.com real Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the area’s greatest membership association for IT carrier and sheperd authorities and the premier tender skill certification constitution for the trade; CompTIA, the Computing know-how trade affiliation; and Microsoft Corp., the main issuer of technical information certification for the IT business, nowadays announced they are taking section to advertise the advantages of combining their respective certifications. collectively, CompTIA’s A+® certification for pc service and sheperd technicians, HDI’s client aid professional (CSS) or inspirit Desk Analyst (HDA) certification degrees, and the Microsoft®licensed computer inspirit Technician (MCDST) certification build on one a different to deliver an exemplar certification path for entry-degree IT provider and champion specialists, and may inspirit them enlarge their career course. The announcement changed into made at the HDI university training experience held Sept. 13–17 on the Palmer condominium in Chicago.

In each wee and massive corporate environments, the spot computer upkeep and troubleshooting are essential capabilities, ensuring that front-line aid desk employees are knowledgeable and licensed in each technical and service skills helps bring both faster conclusion instances and a better degree of consumer satisfaction. This combination of competencies effects in superior ROI for the organization.

“because the biggest developer of seller-impartial IT certification tests globally, CompTIA recognizes very clearly the necessity for IT experts to pomp their competencies and odds via certification,” talked about Bob Sartor, director, trade and customer classes, DHL assistance methods (Americas) Inc. and chair of the board of directors, CompTIA. “We likewise respect the increasing magnitude to universal enterprise operations of nontechnical information reminiscent of energetic listening and the capture of talents utter over calls. with the aid of working with HDI and Microsoft to advertise the benefits of their certifications, we're in a position to tremendously raise the means of front-line technical inspirit specialists to Do their jobs at the optimum degrees of effectivity.”

“With a large portion of the realm’s organizations working Microsoft software, MCDST is fully primary because it makes a speciality of supporting key applied sciences on the corporate laptop–specially, home windows®XP and Microsoft workplace,” talked about Al Valvano, manager of the researching certification application at Microsoft. “nevertheless it managers understand that to effectively leverage their aid desk’s competencies and competencies throughout the firm, they necessity to couple that abilities of technology with tender advantage.”

“in order for the sheperd core to develop into extra strategic to the company as an entire, it has to deliver exemplary service on utter levels: from technical troubleshooting to displaying empathy to customers. These ability units are enormously complementary, so it made ultimate sense for us to live section of with CompTIA in instructing experts and their employers in regards to the want for both types of certifications,” brought Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global trade credential that validates the competencies of desktop service and sheperd technicians who've an equal of 500 hours of arms-on journey. foremost hardware and software providers, distributors and VARs settle for CompTIA A+ as the typical in groundwork-degree, supplier-impartial certification for service and champion desk technicians. the two exams that do up the certification cover a broad latitude of hardware and software technologies, but aren't inescapable to any supplier-certain products. The odds and potential measured through the CompTIA A+ tests beget been derived from an industrywide and international job project evaluation. to this point, greater than 600,000 individuals beget acquired CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft certified laptop champion Technician (MCDST) credential helps set the competency stage of champion desk staff on the Microsoft home windows XP operating system and the functions that avoid on it by pass of specializing in prognosis and evaluation of end-person incident requests. extra guidance concerning the MCDST may likewise live found at http://www.microsoft.com/studying/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI consumer assist specialist (CSS) Certification is focused to people wishing to qualify to toil in a client assist center/aid desk environment. HDI-certified consumer aid experts had been demonstrated to do confident they meet the mandatory necessities for providing unsurpassed client carrier. The HDI assist Desk Analyst (HDA) Certification practicing application provides aid desk and aid heart professionals with the equipment, suggestions and capabilities to achieve success as front-line analysts, to leverage profession construction alternatives, and to regard the change between assist operations that simply feature as a company unit and people that do a estimable beget an consequence on on the organization as an entire. With HDI’s HDA Certification practicing, champion authorities are empowered to seriously change the sheperd operation from a charge heart into a productivity core that enhances the firm’s household effectiveness. greater tips about these classes and certifications may likewise live found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a worldwide trade affiliation representing the commerce hobbies of the counsel technology industry. For greater than 22 years CompTIA has provided analysis, networking and partnering opportunities to its 20,000 members in 89 nations. The association is involved in establishing standards and greatest practices, and influencing the political, economic and academic arenas that impact IT global. extra suggestions is at www.comptia.org .

About Microsoft

based in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in utility, capabilities and options that aid americans and organizations know their plenary capabilities.

About HDI

HDI is the world’s biggest membership association for IT provider and aid experts and the premier certification body for the business. headquartered in 1989, HDI’s mission is to steer and promote the IT provider and assist industry by means of empowering its participants through access to timely and advantageous trade counsel, including stories and publications; encouraging member collaboration via movements and online boards; and organising internationally diagnosed, requirements-based industry certification and practising classes. moreover membership, certification, and working towards, HDI produces the maximum-rated commerce adventure, the HDI Annual conference and Expo, for service and technical sheperd authorities. HDI is member-focused, and continues to live dealer-neutral in its efforts to facilitate open, unbiased networking and information sharing inside the association network. HDI has greater than 7,500 contributors global, (together with ninety% of the Fortune 500), and more than 50 energetic U.S. chapters. For greater information, discuss with http://www.thinkhdi.com .

Microsoft and home windows are both registered trademarks or trademarks of Microsoft Corp. within the united states and/or other countries.

The names of precise groups and products outlined herein can live the trademarks of their respective owners.

word to editors: if you beget an interest in viewing more information on Microsoft, gratify visit the Microsoft net page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages. internet hyperlinks, phone numbers and titles beget been amend at time of book, but can likewise in view that beget modified. For further assistance, journalists and analysts may contact Microsoft’s swift Response crew or different appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


HDI assist heart group Lead Certification working towards Now available | killexams.com real Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., may additionally 16 /PRNewswire/ -- HDI, the area's largest membership association for IT carrier and inspirit experts and the premier certification body for the industry, introduced today the supply of coaching for its newest certification level, the HDI inspirit heart team Lead.

the recent course prepares attendees to strive for excellence in their difficult role, and introduces key ideas to assist contributors set together for their HDI Certification examination. This intensive recent path is purchasable on-line as well as via teacher-led training, which comprises lectures, workout routines, role plays and discussions concentrated on premier practices for champion core operations and instructs individuals on the pass to easily educate and lead a crew.

HDI's SCTL path teaches most advantageous practices for champion heart operations, advantageous leadership and management talents, crew structure and motivational concepts, how to control stress and conflict, the value of champion core metrics and provides an introduction to service management ITIL strategies.

HDI presents the area's most prestigious certification for service and inspirit specialists. The certifications are according to internationally recognized open standards developed by international committees of practitioners and commerce experts. HDI certifies at 4 tiers: HDI consumer aid professional (HDI CSS), HDI inspirit Desk Analyst (HDA), champion core group Lead (HDI SCTL) and HDI champion Desk manager (HDI HDM).

the complete HDI SCTL Certification necessities document is accessible for download on the HDI web site at: http://www.thinkhdi.com/certification/individualCertification/sctl.aspx

Availability & Pricing:

For HDI members, the can suffuse of the brand recent HDI SCTL practicing classification is $1,295. For non-members, the can suffuse is $1,395. The path is obtainable each online and through instructor-led training. For greater tips, consult with www.thinkhdi.com/certification/trainingCalendar/default.aspx or convene (800) 248-5667.

About HDI

HDI is the world's largest membership affiliation for IT service and champion specialists and the premier certification constitution for the industry. founded in 1989, HDI's mission is to sheperd and promote the IT provider and sheperd industry by using empowering its members via entry to well timed and useful industry assistance, together with stories and publications; encouraging member collaboration through activities and on-line boards; and setting up internationally recognized, requirements-based commerce certification and practicing programs. moreover membership, certification and practicing, HDI produces the area's biggest and highest-rated adventure for provider and aid gurus, the HDI Annual convention & Expo. HDI is member-focused, and is soundless seller-impartial in its efforts to facilitate open, impartial networking and suggestions sharing across its world affiliation network. HDI has greater than 7,500 members worldwide including most of the Fortune 500, 60 local chapters in North the us and membership offices on every continent. For extra assistance, consult with www.thinkhdi.com/.

supply: HDI

CONTACT: Jennifer McClure, Communications techniques, +1-650-387-8590, jenm@newcomm-llc.com

internet site: http://www.thinkhdi.com/

related Thomas industry replace Thomas For Industry

help Desk, computer inspirit Certs mind-Meld | killexams.com real Questions and Pass4sure dumps

news

aid Desk, desktop aid Certs intellect-Meld

Microsoft joins two different certification companies in taking section efforts to promote computing device technician and tech aid certifications.

Microsoft Corp. has joined the assist Desk Institute and computer know-how industry affiliation in a joint exertion to promote their certifications to IT carrier and aid personnel and employers. The announcement became made through utter three companies previous this week on the champion Desk Institute's HDI university adventure in Chicago. details on how the companies blueprint to advertise the certifications beget not been released.

The mixed exertion is aimed at promotion the neatly-rounded technical champion professional, who can pomp expertise in pc hardware and application aid and live able to deliver that sheperd using soft odds such nearly as estimable communique with consumers and diligence in issue-solving. in accordance with Ron Muns, HDI's chief government officer, "It made superb sense for us to join with CompTIA and Microsoft in teaching specialists and their employers about the want for each styles of certifications."

lower back in October 2003, HDI and Microsoft had introduced an settlement to collaborate on advertising their certifications (click here to study that free up). Microsoft likewise has an latest contract with CompTIA that enables CompTIA's certifications for use to meet some requirements of Microsoft certifications. In selected, CompTIA's A+, community+, Server+ and security+ in various mixtures may likewise live used in lieu of taking an MCSA optionally available exam. (click right here to view the MCSA requirements.)

The inspirit Desk Institute is an affiliation for carrier and assist personnel and offers two certifications aimed specifically at that community: client sheperd professional and inspirit Desk Analyst. (As well, HDI has different titles aimed at assist desk managers and IT infrastructure specialists.)

The Microsoft computer champion Technician title is aimed at tech assist authorities experienced in home windows XP laptop and software administration troubleshooting concerns. Microsoft has issued 1,524 MCDST certificates as of September 9, 2004.

CompTIA's A+ certification is a supplier-impartial certification for workstation servicers. in response to the community, smartly over 600,000 individuals beget obtained an A+. click right here to examine more about CompTIA's certification programs.

about the author

Michael Domingo has held a couple of positions at 1105 Media, and is presently the editor in chief of visible Studio journal.


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Help Desk Analyst (HDA)

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HDI, CompTIA and Microsoft Collaborate To Promote Complementary Certifications Focused on Enhancing IT Service and champion Skills | killexams.com real questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership association for IT service and champion professionals and the premier soft skill certification body for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA’s A+® certification for PC service and champion technicians, HDI’s Customer champion Specialist (CSS) or inspirit Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop champion Technician (MCDST) certification build on one another to provide a perfect certification path for entry-level IT service and champion professionals, and will inspirit them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.

In both wee and large corporate environments, where PC maintenance and troubleshooting are faultfinding skills, ensuring that front-line inspirit desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher level of customer satisfaction. This combination of skills results in improved ROI for the organization.

“As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the necessity for IT professionals to demonstrate their information and skills through certification,” said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. “We likewise recognize the increasing instant to overall commerce operations of nontechnical skills such as dynamic listening and the capture of information during calls. By working with HDI and Microsoft to promote the benefits of their certifications, they are able to greatly enhance the ability of front-line technical champion professionals to Do their jobs at the highest levels of efficiency.”

“With a large portion of the world’s companies running Microsoft software, MCDST is absolutely faultfinding because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office,” said Al Valvano, manager of the Learning certification program at Microsoft. “But IT managers know that to effectively leverage their inspirit desk’s information and skills across the organization, they necessity to couple that information of technology with soft skills.”

“In order for the champion heart to become more strategic to the organization as a whole, it has to provide exemplary service on utter levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made perfect sense for us to join with CompTIA in educating professionals and their employers about the necessity for both types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global industry credential that validates the information of computer service and champion technicians who beget an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the yardstick in foundation-level, vendor-neutral certification for service and inspirit desk technicians. The two exams that do up the certification cover a broad orbit of hardware and software technologies, but are not bound to any vendor-specific products. The skills and information measured by the CompTIA A+ exams were derived from an industrywide and worldwide job task analysis. To date, more than 600,000 individuals beget obtained CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft Certified Desktop champion Technician (MCDST) credential helps set the competency level of inspirit desk staff on the Microsoft Windows XP operating system and the applications that avoid on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can live found at http://www.microsoft.com/learning/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI Customer champion Specialist (CSS) Certification is targeted to individuals wishing to qualify to toil in a customer champion center/help desk environment. HDI-certified Customer champion Specialists beget been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI inspirit Desk Analyst (HDA) Certification training program provides inspirit desk and champion heart professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career evolution opportunities, and to understand the dissimilarity between champion operations that merely role as a commerce unit and those that do a positive impact on the organization as a whole. With HDI’s HDA Certification training, champion professionals are empowered to transform the champion operation from a cost heart into a productivity heart that enhances the organization’s overall effectiveness. More information about these courses and certifications can live found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a global trade association representing the commerce interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is at www.comptia.org .

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that inspirit people and businesses realize their plenary potential.

About HDI

HDI is the world’s largest membership association for IT service and champion professionals and the premier certification body for the industry. Founded in 1989, HDI’s mission is to lead and promote the IT service and champion industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical champion professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 dynamic U.S. chapters. For more information, visit http://www.thinkhdi.com .

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may live the trademarks of their respective owners.

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Dateline Pittsburgh: A ogle at who's who and what's what | killexams.com real questions and Pass4sure dumps

BusinessDateline Pittsburgh: A ogle at who's who and what's what

Wednesday, October 16, 2002

PEOPLE ON THE MOVE

Architecture

Burt Hill Kosar Rittelmann Associates added Robert Cunningham as an architectural draftsman in the Butler office; Barbara A. Forestall joins the administration staff in the Ohio office; Christy Borderudis joins the Washington, D.C., office; and Amanda Rudy joins the landscape department as a draftsman in the Pittsburgh office.

John Reese has joined L.D. Astorino Cos. as a senior electrical engineer.

Associations/ Organizations

Marie Milie Jones, a senior partner and managing attorney of Meyer Darragh Buckler Bebenek & Eck, was installed as president of the Pennsylvania Defense Institute.

The Downtown commerce Connection announced its newest member ,Rich Soracco.

Allegheny County Bar Association said solicitor Thomas M. Mulroy was appointed to serve a one-year term on the association's judiciary committee; solicitor Stephan K. Todd was appointed to serve a two-year term as a governor on the association's board of governors. Melissa Stauffer has joined The Union Project.

Lawyer James W. Carroll Jr., a member of Rothman Gordon, was nominated and accepted as a fellow of the Allegheny County Bar Foundation.

Thomas J. Briney, architect, corporate vice president/prinicipal, L.D. Astorino Cos., was elected to the board for the Pittsburgh Chapter of the American Institute of Architects.

Banking, Finance

Dollar Bank has promoted Chad J. Edwards to residential loan consultant assigned to the Monroeville and Penn Hills branches.

Communications

Mullen appointed Robert Bernardini president and named Michael Provenzano executive vice president of the Pittsburgh office.

Consulting

Corporate Solutions LLC hired Susan Wareham as a senior consultant in the company's J.D.Edwards rehearse and promoted Anthony Welsh to principal consultant.

Steve Sloan has been promoted to manager in Protiviti's Pittsburgh office. Protiviti is a provider of independent internal audit and commerce and technology risk consulting services.

Education

The University of Pittsburgh's Katz Graduate School of Business' Institute for Entrepreneurial Excellence added Hilda Pang Fu to its advisory board.

Nicholas P. Cafardi, dean of the Duquesne University School of Law, has been appointed to fill the school's Joseph A. Katarincic Endowed Chair in Legal Process and Civil Procedure.

Health and Medicine

Mon Valley keeping heart hired Patricia Volpe as administrator and Rebecca L. McKibben as marketing director.

Carol Kevech was promoted to clinical services manager in the Monongahela office of Albert Gallatin Home keeping & Hospice.

Nonprofit

The Pittsburgh Cultural faith named Janis Burley Wilson vice president of education and Community Outreach and appointed Josephine Caminos Oria manager of Public Relations & Publications.

The Society for concomitant Craft elected recent members to its board. Elsa Limbach, freelance choreographer, teacher and performer; Rolf Loeber, Ph.D., co-director of the Life History Studies Program at Western Psychiatric Institute and Clinic and professor of psychiatry in the University of Pittsburgh's Department of Psychiatry; and Julia Sawyer, Ph.D., educational consultant.

Law

Burns White & Hickton said John C. Kenny was appointed an associate, and will concentrate his rehearse in the areas of appellate and commercial litigation; and Victor M. DiBattista has joined and heads the firm's financial Institutions rehearse area.

Pepper Hamilton LLP said it had expanded its patent rehearse with the addition of Raymond A. Miller, who joined as a partner; Joseph Melnik, who joined as an associate; and John E. Pillion, who joined as a patent agent.

   

Patrick Hampson

dot.gifJob: Chairman and CEO of MED3OOO Inc. (a health-care management and technology company)

dot.gifAge: 47

dot.gifAmbition: Retire at 55

dot.gifFirst job: Allstate Insurance Co.

dot.gifWorst job/Why?: Bridge construction; shrinking of heights

dot.gifBiggest toil challenge ever: Leading a wee local consulting solid into a large multiproduct national company.

dot.gifFavorite stock/mutual fund: Dodge and Cox, balanced

dot.gifAway from toil I: spend time with my family

dot.gifDream vacation: Japan/Hawaii trip

dot.gifFavorite book: No one favorite -- but I enjoy utter presidential biographies.

     

Metz Lewis LLC added recent attorneys J. Murray Egan, Donald W. Shaffer and Thomas A. Woodward.

Manufacturing

The Industrial Coatings Division of PPG Industries announces these promotions: Bradley M. Bridgham, national sales director of Industrial Finishes; J. affluent Alexander, vice president of Industrial Coatings; and Keith H. Prins, common manager of Industrial Finishes.

Nova Chemicals announced that Martin Pugh joined as vice president and managing director, Europe; Eric Kelusky has been appointed vice president, Advanced SCLAIRTECH Technology Development; and Rick Salvador has been named vice president, North American Styrenics Polymers.

Pharmaceuticals

Mylan Laboratories Inc. named Patrick J. Gallagher vice president of commerce development.

Postal

U.S. Postal Service named Keith J. Beppler to the executive position of district manager for the Pittsburgh Performance Cluster.

Technology

Matrix Solutions said Dennis Grinberg will serve as director of software development.

Patricia Prozzi was named president of VITAC. Joseph Karlovits, the founder of VITAC, assumes the role of CEO.

Red Square Systems named Steve Kroser director of Information and commerce Processes and said Craig Kaiser joined as account executive.

NEW BUSINESS/ recent OFFICES

Cranberry Manufacturing Co., offering contract manufacturing, including precision machining & mechanical & electromechanical assembly, has moved to a recent 110,000-square-foot facility in the conquest Road Industrial Park in Saxonburg. In addition, it has changed the company designation to Cygnus Manufacturing Co.

Inspired Celebrations, a store offering gift baskets that are custom made to providential your individual needs, will host its majestic opening beginning at 9 a.m. Saturday, 2102 Bower Hill Road, Scott. The owner is Jennifer Russell.

The H.F. Lenz Co., headquartered in Johnstown, opened its recent arm office at 1051 Brinton Road, Braddock Hills. The office is jointly headed by Dave Palmer and Ernie Tillman, and supported by the team of Don Black, Bob Fadok, Scott Jackson, Jim Neely, Jack O'Karma, Ron Pedatella, Dennis Poskon, Steve Schroth and Nima Miller.

Groundbreaking ceremonies recently took spot in Forward for the recent 61,000-square-foot expansion of Ductmate Industries' manufacturing and warehouse facility. With the expansion to live completed by March 2003, Ductmate's Monongahela facility will exceed 200,000 square feet. Ductmate Industries is a premier manufacturer of industrial, commercial and residential sheet metal components for the HVAC structure industry worldwide.

S&T Bank opened a Wealth Management Group office at 1 Gateway Center, 420 Fort Duquesne Blvd., Suite 973.

Lumation Design announced the opening of its second location in Toronto, Canada.

BUSINESS NOTES

The Pittsburgh Chapter of the inspirit Desk Institute announces the first annual Pittsburgh inspirit Desk Analyst of the Year Award. This award will recognize a local Pittsburgh inspirit Desk Analyst who exemplifies the best qualities among the inspirit Desk practitioners in their region. The winner will beget demonstrated extraordinary commitment, dedication and service to customers, while consistently exceeding performance objectives. Nominations will live accepted from managers, co-workers and customers. Nominations must live submitted by Nov. 7. convene committee chairman Rick Joslin at 412-841-9793 or download the application from http://www.hdipittsburgh.org/announcements/2002_HDA_of_the_Year.html. The winner will live announced at the local chapter meeting Dec. 5.

F.N.B. Corp. said it had completed acquisition of Harry Blackwood Inc., an independent insurance agency in Chippewa.

V3 Power, a specialized consulting firm, says its Vector>Velocity>Value enhanced consulting services are available to clients in the southwestern Pennsylvania region.

Blue Archer launched its recent Web site http://www.bluearcher.com. G&G Fitness equipment Inc. announced the acquisition of the Pittsburgh division of Exercare Inc. The purchase will grow G&G Fitness to a total of five stores locally and an estimated $17 million in annual sales, making it one of the largest specialty fitness equipment retailers in the Northeast.

Allegheny County Council and the City of Pittsburgh proclaims the month of October as Lead Awareness Month in Pittsburgh. The proclamations offered by Councilman affluent Fitzgerald and Mayor Tom Murphy recognize the Lead Safe Pittsburgh Coalition for its collaborative efforts to eradicate lead poisoning.

Lead Awareness Month activities include live A Lead Detective festivals, bus cover campaigns featuring boxer Paul Spadafora, IBF lightweight world champion, and an interactive window pomp at the Hollow Oak Land faith office in Corapolis. Additional events include contractor training, education programs for child-care workers, and outreach geared toward homeowners planning home improvement projects. Lead poisoning affects one in four children in Western Pennsylvania and almost 1 million nationally. This is because more than 90 percent of the homes in their region were built before 1978 and may contain hazardous lead based paint. Lead Safe Pittsburgh sponsors a variety of outreach and public awareness programs. Free materials are available by calling Lead Safe Pittsburgh at 412-431-4449, Ext. 205, or visiting its Web site at http://www.leadsafepittsburgh.com.

CONTRACTS

Red Square Systems recently added Akoya, Catholic Charities, Mountaineer Racetrack, Pittsburgh Teachers Credit Union, Hampton Township and California University of Pennsylvania as recent clients.

LABWERKS was recently named interactive agency of record for Ruth's Chris Steakhouse, based in recent Orleans. The assignment includes strategic planning of Ruth's Chris' recent site offerings, increased e-commerce capabilities and functionality, evolution of back-end Web site administration tools, as well as a redesign of the overall ogle and feel.

Dickerson & Mangus Ink. has been contracted to provide strategic consulting and marketing research for Duquesne University, Point Park College and Phipps Conservatory & Botanical Gardens.

The National Aeronautics and Space Administration hired Facility Planning & Resources Inc. to design and construct its recent state of the know-how Nanotechnology Research Laboratory.

Elias/Savion Advertising Inc. has been named the agency of record for the Pittsburgh Downtown Partnership.

Repal Construction Co. Inc. has been awarded the contract for the Westmoreland County Industrial evolution Corp. Lenox Reuse Industrial Redevelopment Project. The engineer is H.F. Lenz Co.

DIVIDENDS

PHSB financial Corp. declared a quarterly cash dividend of 9 cents per share, payable Oct. 24 to stockholders of record Nov. 7.

PNC financial Services Group declared a quarterly dividend of 48 cents per partake on its common stock, payable Oct. 24 to shareholders of record Oct. 11.

BANKRUPTCIES

Fullard Construction LLC a k a Fullard Construction, 522 Valley Brook Road, Venetia 15367. Chapter 11: Assets, $1,561,000; liabilities, $1,375,000.

R&E Enterprises Inc., 4730 Fairview Drive, Murrysville. Chapter 7: assets, $31,319; liabilities, $1,740,059.

GRANTS/LOANS

The Urban Redevelopment Authority of Pittsburgh has approved a Pittsburgh commerce Growth Fund loan of $75,000 to A large Corporation d/b/a estimable Cafe Bartini.

AWARDS/HONORS

Verizon Wireless has tied for the highest ranking (with AT&T Wireless) in customer satisfaction among wireless users in Pittsburgh, according to the J.D. Power and Associates 2002 U.S. Wireless Customer Satisfaction Study.

Junior Achievement of Southwest Pennsylvania Inc. has received the nonprofit organization's Peak Performance Team Award. The annual award is given to Junior Achievement offices for outstanding performance in areas such as student growth, total revenue growth and an enlarge in the number of classes reached during the past fiscal year. The award was presented to the Junior Achievement office during a special ceremony at JA's National Leadership Conference held recently in San Francisco.

Amy J. Braun-Bostich, a financial adviser with American Express financial Advisors, was honored with the president's recognition award.

Pitt Ohio Express has won two character Transportation Awards.

L.D. Astorino Cos. said design architect Michael Kuchera has received certification by the National Council of Architectural Registration Boards.

Richard Pavetto, an Allstate insurance agent, earned the personal financial representative title.

Julian A. Marturano of The Mony Group has been inducted into the company's Hall of Fame.

Paulette Green of P Green Design has won a silver medal in Neenah Paper's Paperworks Letterhead Design Competition.

PNC Firstside Center, designed by L.D. Astorino Cos., won Project of the Year/Energy Efficient & Environmentally Sensitive award in the Awards of Excellence competition sponsored by the National Commercial Builders Council.

Lee Hammarstrom, special lieutenant to the director for space and information technology at Penn State's Applied Research Laboratory, received the National Reconnaissance Office's Class of 2002 Pioneer Award.

WQED Pittsburgh board chair W. Thomas McGough Jr. has been honored by the National Friends of Public Broadcasting with the Elaine Peterson award. The award is named in deference of Elaine Peterson, trustee and past chair of the National Friends of Public Broadcasting. McGough is a partner in the law solid Reed Smith.

Nomos Corp. said the company had been elected to a seat on the Corporate Member Advisory Council of the American Society for Therapeutic Radiology and Oncology through 2004.

Jack E. Driscoll, president of Driscoll Insurance & financial Services Inc. received the Chartered financial Consultant ChFC designation.

Mirage Advertising Inc. is the recipient of the Gold Aurora award, for "Reversing Heart Disease," which was produced for Dr. Dean Ornish's Lifestyle odds program. The Aurora Awards is an international competition designed to recognize excellence in the film and video industries.

The National Mining Association presented Consol Energy Inc. with a "Spirit of America Award" for offering assistance during the July rescue of nine Black Wolf Coal Co. miners at the flooded Quecreek Mine in Somerset County.

The National Association of Emergency Medical Technicians has awarded its 2002 Rocco V. Morando Lifetime Achievement Award to Walt A. Stoy, program director of the heart for Emergency Medicine at the University of Pittsburgh.

Laurel Networks Inc. said Light Reading, the global site for optical networks, has appointed Laurel to the No. 1 position on its Top Ten Private Companies List.

Cohen & Grigsby selected imprint R. Stabile as one of "50 On the lickety-split Track" as designated in The Legal Intelligencer and Pennsylvania Law Weekly.

MAKING A DIFFERENCE/ DOING GOOD

3 Rivers Connect has distributed more than 400 surplus Pentium computers to various Pittsburgh regional schools and community organizations as section of its ongoing, grass-roots "PCs to the People" initiative: 125 computers went to the Boyce Campus Middle College high School; 130 refurbished computers, South Side School District in Beaver County; 120 computers, Hosanna House Inc. for computer training classes for eighth-graders at Wilkinsburg Middle School; 10 computers, the recent City high Charter school; six computers, Friendship Academy; 20 computers, the Open Door Community Outreach heart in Aliquippa for use in after-school literacy programs; and 20 laptops, Carnegie Science Center, for a recent lab.

LET US KNOW...

Dateline Pittsburgh appears every Wednesday. To propound an item, dispatch information to Natalie Hill, Dateline Pittsburgh, Pittsburgh Post-Gazette, 34 Blvd. of the Allies, Pittsburgh 15222, fax to 412-263-0908 or e-mail to nhill@post-gazette.com.

Photos may live sent via e-mail in JPEG, 170 DPI format to photos@post-gazette.com. Photo size should live an 8- by 10-inch or 4- by 5-inch head shot.


HDI Unveils recent Certification Level, the HDI champion heart Team Lead | killexams.com real questions and Pass4sure dumps

COLORADO SPRINGS, Colo., Nov. 8 /PRNewswire/ -- HDI, the world's largest membership association for IT service and champion professionals and the premier certification body for the industry, today unveiled a recent certification level, the champion heart Team Lead.

The HDI SCTL Certification focuses on beginning management skills, leading-edge champion heart operations and information management. The accompanying two-day course will prepare team leads to strive for excellence in their challenging role and prepare for their HDI Certification examination.

The recent program ensures that the HDI-certified champion heart Team Lead will understand and perform:

o Leading edge operational processes to streamline workflowo How information management can enlarge customer satisfactiono How to gain confidence when dealing with otherso Interpreting and using key performance indicatorso Mentoring team members using an eight-step coaching methodo Managing dissention and improving teamworko Problem solving and project management skills

"We recognized the necessity for a certification level for champion professionals who beget some experience and are at a career stage just between the analyst and the manager level," stated Amy Dotson, HDI's manager of training and certification. "The HDI champion heart Team Lead (SCTL) Certification was designed for those who are leading a team, but are soundless on the front lines of IT support. This certification focuses on primary skill sets such as leadership, commerce processes and the technology aptitude needed for efficient day-to-day IT champion operations."

HDI offers the world's most prestigious certification for service and champion professionals. The certifications are based on internationally- recognized open standards developed by global committees of practitioners and industry experts. HDI currently certifies at three levels: HDI Customer champion Specialist (HDI CSS), HDI inspirit Desk Analyst (HDA) and HDI inspirit Desk Manager (HDI HDM). In addition, HDI offers a champion heart Leadership Program for senior level managers and directors. The recent HDI Team Lead certification is the exemplar complement for senior analysts on a management career path.

HDI's recent champion heart Team Lead preparatory course and accompanying certification exam will debut at the HDI Annual Conference & Expo March 19-22, 2006 in Nashville, Tenn. For more information, visit: http://www.thinkhdi.com/HDI2006/session.aspx?SessionID=625.

About HDIHDI is the world's largest membership association for IT service and champion professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and champion industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and champion professionals, the HDI Annual Conference and Expo, and the IT Infrastructure & Management Conference. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information-sharing within the association network. HDI has more than 7,500 members worldwide including many of the Fortune 500, and 60 local chapters in North America. For more information, visit http://www.thinkhdi.com/.

Source: HDI

CONTACT: Jen McClure of recent Communications Strategies, +1-650-331-0083, or jenmcclure@gmail.com, for HDI

Web site: http://www.thinkhdi.com/HDI2006/session.aspx?SessionID=625http://www.thinkhdi.com/

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