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ITIL outlines approaches and practices for effective, within your budget and company-centric IT service administration...
youngsters a lot of paradigms exist, the IT Infrastructure Library (ITIL) has emerged as one of the most optimum-regular and widely practiced processes for IT service administration (ITSM). ITIL provider administration contains a longtime set of processes, methods and initiatives that serve IT groups convey and manage computing services to the business. ITIL publications, under Crown Copyright, benign the foundation for exotic criterion ISO/IEC 20000.
Following ITIL methods and processes allows for a difficult to shape a data middle that enhances enterprise ideas. centered statistics headquarters investments add expense to the enterprise by pass of making a basis for planned IT actions, ensuring compliance and performing with measurable, ongoing development.
ITIL does not detail certain records core applied sciences or contend deploying or managing certain technologies. it's company- and expertise-agnostic, so it addresses the widest viable compass of company sizes and product decisions. as an instance, ITIL discusses outsourcing to provider suppliers and presents a means to esteem the monetary implications of outsourcing, however doesn't ordain how to possess interaction with particular outsourcing suppliers.ITIL 2011 carrier management
each and every ITIL revision goals to enlarge the rational organization and company relevance of the service management approach.
The ITIL 2011 edition covers 26 strategies unfold throughout 5 principle publications that focus on strategy, design, transition, operation and improvement.
The service approach booklet tackles a market-pushed strategy to providing IT features. It describes various administration processes that aid organizations design the most fulfilling outsourcing selections with the ultimate fiscal benefits.
The carrier Design e-book shows how deliberate IT services possess an consequence on the larger company. It covers IT features design practices and expertise carrier beginning, in addition to service administration tools, ITIL carrier support procedures, and the give chain helping the carrier. particular management methods consist of service-degree, availability, means and safety management.
The service Transition e-book explains methods that translate traffic needs into actual IT capabilities. ITIL service management dictates that you pass these translations as initiatives, and the service Transition book covers how to manage alterations to the company environment. Transitions involve alternate management, asset and configuration management, utility release or deployment management, carrier checking out and so on.
The service Operation e-book gives a sequence of practices to aid businesses deliver the necessary provider ranges to employees, partners and consumers -- the a fraction of the ITIL lifecycle the Place IT in fact grants price. ITIL carrier practitioners find out how to address movements and incidents, fulfill requests, manage issues and corroborate identification safety.
The continuous provider development e-book helps agencies identify the Place provider adjustments are essential and regulate features to altering company needs on an ongoing basis -- entire while retaining manage and measuring the effects of their alterations. This comprises defining dimension elements after which gathering, processing and inspecting the statistics. When improvement is required, the IT crew implements changes, evaluates the impact and, from that information, formulates more adjustments. or not it's an ongoing technique.practising and certification for ITIL
ITIL practitioners require formal certification, which is managed with the aid of the ITIL Certification management Board and administered commercially by means of the APM community restrained. exam providers consist of Peoplecert, Pearson VUE, Prometric and many others.
ITIL 2007 and 2011 versions expend four degrees of certification, according to credit: groundwork, Intermediate, professional and master. A candidate that passes the basic examination receives a foundation certification and two credit.
Candidates searching for Intermediate ITIL certification must pursue a variety of lifecycle modules (three credit each) or potential modules (four credits each) to attain the sixteen credit.
knowledgeable-degree ITIL certification requires no less than 22 credit from a lot of Intermediate modules, including an additional five credits earned from a finished "Managing across the Lifecycle" exam.
A grasp-degree ITIL certification is more comparison-based, requiring professional ITIL certification and at the least five years of journey in a high-stage ITSM role.
a lot of training groups present a blend of written, online, reside lecture elbowroom and other components to prepare for the ITIL exam. The term of time and endeavor that goes into an ITIL certification varies dramatically reckoning on the ilk of gaining knowledge of motors and the personal consideration committed to the effort.
ROTTERDAM, NETHERLANDS--(Marketwire - 02/15/eleven) - ITpreneurs, a leading world provider of competence development programs in the belt of IT foremost practices, announces receipt of certification as an ITIL authorized practicing company (ATO) with the aid of PEOPLECERT neighborhood.ITIL is the most generally adopted approach for IT carrier administration on earth. It offers a realistic, no-nonsense framework for choosing, planning, offering and assisting IT functions to company.As an authorised courseware company, ITpreneurs has fulfilled the PEOPLECERT community's accreditation requirements and is licensed to present the finished portfolio of ITIL v3 classes, together with foundation, Intermediate (Lifecycle and potential) and MALC (Managing across the Lifecycle).ITpreneurs licenses exorbitant stately practising materials, offers industry skilled instructors and organizes replete training logistics from consumption via certification. Their solutions are used with the aid of practicing and consulting companies, universities, governmental and commercial companies for working towards internal and exterior IT gurus.ITpreneurs develops their getting to know options via a team of expert gaining knowledge of designers who work closely with domain experts. This exciting fuse of knowledge outcomes in the most imaginative and instructionally solid ITIL practising lessons obtainable today.For greater assistance on ITpreneurs ITIL courses, tickle consult with: www.itpreneurs.comAbout ITpreneurs ITpreneurs offers creative competence construction programs for IT most reliable Practices. With competencies in key domains together with ITSM, IT governance, information safety, system development, and assignment administration, ITpreneurs gives suggestions on disparate frameworks and built-in solutions. gain knowledge of greater about us at www.ITpreneurs.com.About PEOPLECERT GroupWith greater than 600,000 certified individuals and three,000,000 exams to this point, PEOPLECERT group offers impartial certifications that esteem competence, awareness and knowledge, including globally diagnosed manufacturers comparable to ITIL, IASCC lean Six Sigma, ECDL, metropolis & Guilds and CEEL. The traffic operates worldwide, with 142 personnel and 1,000 pals and presents both paper and net primarily based tests in separate languages through eight,850 global examination locations. For greater information tickle consult with http://www.peoplecert.org/.ITIL® is a Registered trade Mark, and Registered neighborhood change badge of the office of government Commerce, and is Registered in the U.S. Patent and Trademark office.
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The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. ITIL’s systematic approach to IT service management can serve businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.
Developed by the British government's Central Computer and Telecommunications Agency (CCTA) during the 1980s, the ITIL first consisted of more than 30 books, developed and released over time, that codified best practices in information technology accumulated from many sources (including vendors' best practices) around the world. IBM, for example, says that its four-volume string on systems-management concepts, A Management System for Information Systems, known as the Yellow Books, provided vital input into the original ITIL books.
In April 2001, CCTA, along with several other agencies, were rolled into the Office of Government Commerce (OGC), which is now known as the Cabinet Office. The OGC adopted the project as fraction of its mission to work with the U.K. public sector as a leavening to achieve efficiency, value for money in commercial activities, and improved success in the delivery of programs and projects.
The goal wasn't to create a proprietary product that could exist commercialized; rather, it was to collect best practices that could assist with what the government recognized was an increasing dependence within the government on IT combined with a painful lack of criterion procedures that were increasing costs and allowing errors to perpetuate. It quickly became patent that distributing these best practices would profit both public and private-sector organizations.
Over the years, ITIL's credibility and utility became recognized, and in 2005 its practices contributed to and aligned with the ISO/IEC 20000 Service Management standard, the first international criterion for IT service management; it is based on British criterion BS15000.
Since 2013, ITIL is owned by Axelos — a joint venture between the Cabinet Office and Capita. Axelos gives businesses the license to expend the ITIL framework, while managing updates and process changes. However, to expend ITIL internally, organizations Do not need a license. ITIL v3 was released in 2011, under the Cabinet Office, bringing updates to the 2007 version published under OGC.
In 2018, Axelos announced ITIL 4 – a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4, which started rolling out in Q1 of 2019, offers a more agile, elastic and customizable version of ITIL that is updated for modern businesses. The latest version encourages less siloes, more collaboration, communication across the entire traffic and integrating agile and DevOps into ITSM strategies.What's in the ITIL?
The ITIL has gone through several revisions in its history. The original 30 books of the ITIL were first condensed in 2000 (when ITIL V2 was launched) to seven books, each wrapped around a facet of IT management. Later, the ITIL Refresh Project in 2007 consolidated the ITIL to five volumes consisting of 26 process and functions – this is referred to as the ITIL 2007 edition. In 2011, another update — dubbed ITIL 2011 — was published under the Cabinet Office. The five volumes remained, and ITIL 2007 and ITIL 2011 remained similar.
ITIL 4, which was released in 2019, maintains the selfsame focus on automating processes, improving service management and integrating the IT department into the business. However, it likewise updates the framework to accommodate and retort to modern technology, tools and software. Since ITIL’s terminal update, the IT department has grown to become integral to every traffic and the unique framework accommodates this by being more agile, elastic and collaborative.
ITIL 4 contains nine guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication and measurement and metrics. These principles include:
The newest version of ITIL focuses on company culture and integrating IT into the overall traffic structure. It encourages collaboration between IT and other departments, especially as other traffic units increasingly confidence on technology to procure work done. ITIL 4 likewise emphasizes customer feedback, since it’s easier than ever for businesses to understand their public perception, customer satisfaction and dissatisfaction.
For more information on the benefits of the latest version of ITIL, behold “ITIL 4: ITSM gets agile.”How Do I establish ITIL into practice?
ITIL is a collection of e-books, but merely going on a reading binge won't improve your IT operations. First, you possess to wrap your brain around the concepts and then procure staff buy-in. Getting some IT personnel to adopt unique procedures can exist devotion herding cats, but there are tools that can help.
Along with the ITIL comes a total suite of consulting, training and certification services. From the early 1990s, certifications were administered by two independent bodies: EXIN and ISEB, depending on your location. The two bodies formed an alliance at the pause of 2006 to further IT service management.
Since 2014, Axelos is the owner of the ITIL personnel certification and exams are administered by Accredited Training Organizations (ATOs). Accreditations are administered by Strategic Examination Institutes (EIs). EIs need to exist accredited directly by Axelos in order to present accreditation to ATOs.
Before implementing ITIL at your organizations, there are several questions you should answer, such as what problems your organization is trying to decipher and what is your route to continuous service improvement.
For a deeper stare at putting ITIL into practice, behold "7 questions to hunt information from before implementing ITIL" and "How to procure started with ITIL."What is ITIL certification and is it worth it?
The ITIL v3 certification scheme previously consisted of five levels: Foundation, Practitioner, Intermediate, Expert and Master. Each level required a stronger depth of knowledge and understanding of ITIL. The certification scheme under ITIL 4 has been streamlined to involve the ITIL Foundation and the ITIL Master exams. The ITIL Foundation exam has two paths, ITIL Managing Professional (MP) or ITIL Strategic Leader (SL), which each possess their own modules and exams.
The ITIL Managing Professional (MP) exam is designed for IT practitioners who are involved with technology and digital teams throughout the organization, not just in the IT department. This path will instruct professionals everything they need to know about running successful IT projects, teams and workflows.
The ITIL Strategic Leader (SL) exam is designed for those who deal with “all digitally enabled services,” and not just those that descend under IT operations. This path focuses on how technology directs traffic strategy and how IT plays into that.
Both paths can lead to the ITIL Master exam, which is the highest level of certification you can achieve with ITIL 4.
For those already in the middle of working towards a ITIL v3 certifications, credits will transfer over to the unique certifications. Axelos recommends that entire ITIL certification candidates continue the path towards ITIL master.
For in-depth analysis of ITIL certification, behold "What ITIL certifications exist significant to your IT management practices."How can ITIL improve my company's traffic performance?
A well-run IT organization that manages risk and keeps the infrastructure humming not only saves money, but it likewise allows the traffic people to Do their jobs more effectively. For example, brokerage difficult Pershing reduced its incident response time by 50 percent in the first year after restructuring its service desk according to ITIL guidelines, allowing users with problems to procure back to work much more quickly.
ITIL provides a systematic and professional approach to the management of IT service provision, and offers the following benefits:
According to Axelos, ITIL can likewise serve businesses improve services by:
For a deeper stare at how to procure the most from ITIL, behold "5 steps to successful ITIL adoption."What will ITIL cost?
Getting started involves the purchase of the ITIL either as hardcopy, PDF, ePub or through an online subscription directly from Axelos. Then there's the cost of training, which fluctuates each year. The course leading to the initial Foundation Certificate typically runs for two days, and courses leading to higher certifications can exist a week or more.
Add to that the inevitable cost of re-engineering some processes to comply with ITIL guidelines, and adjustment of serve desk or other software to capture the information you need for tracking and generating metrics.
There is, by the way, no such thing as "ITIL-compliant" software; the ITIL is a framework, not a standard. Some serve desk and management software has been engineered with ITIL practices in mind, however, and so will lend themselves better to teams working within the framework.
Examples of software and services designed with ITIL and ITSM in intelligence include:
ITIL is not a "project"; it's an ongoing journey to improve IT service management. Best practices possess to exist baked into everything, and they possess to evolve as the enterprise evolves. With IT staff buy-in, changes can inaugurate once staff are trained, and some results should exist patent within weeks or months. Process changes Do engage time, however, as entrenched irascible practices are rooted out and modified (and, potentially, staff changes occur), but many companies possess reported substantial savings after their first year.
To procure a better conception of what it will engage to adopt and implement ITIL, you can browse through case studies on the Axelos website. Recent case studies involve companies devotion Sony and Disney — two companies with massive IT operations to manage.What savings can I expect?
Corporations and public sector organizations that possess successfully implemented ITIL best practices report huge savings.
For example, in its Benefits of ITIL paper, Pink Elephant reports that Procter and Gamble saved about $500 million over four years by reducing serve desk calls and improving operating procedures. Nationwide Insurance achieved a 40 percent reduction in system outages and estimates a $4.3 million ROI over three years, and Capital One reduced its "business critical" incidents by 92 percent over two years. After three years of ITIL implementation, forest products company MeadWestvaco claimed to possess eliminated more than $100,000 annually in IT maintenance contracts and recognized a 10 percent gain in operational stability thanks to ITIL.
Without buy-in and cooperation from IT staff, however, any implementation is bound to fail. Bringing best practices into an organization is as much a PR job as it is a technical exercise.
Other criticisms involve the fact that it’s impossible to blueprint for every failure, event or incident so it’s not an exact science. In reality, you won’t know the exact ROI on ITIL until you implement it within your organization and expend it effectively. Ultimately, since ITIL is a framework, it can only exist as successful as corporate buy-in allows. Embracing certifications, training and investing in the shift will serve enlarge the chances of success and savings.
This app presents concepts, terms and definitions designed to aid communication in IT service management and related disciplines. It supports the terminology used in the various ITIL Foundation, ITIL Advanced, ITIL Master syllabi. This app completes words in ITIL 2011 glossary.
Sidebar(as a list) Feature- Tap a word: expose description- Tap ABC indexes: Jump a section as you want.- Tap a magnifying glass icon: You can search a word.
Description Feature- expose a description with a related word.- Pinch In/Out: Font size change- Long Tap: You can copy, search another dictionary and search internet.
The glossary has been arranged in a solitary section of definitions ordered alphabetically. Some terms are preferred to other synonymous ones, in which case, the definition of the preferred term appears, with the synonymous ones referring to that. For case structural testing refers to white box testing. For synonyms, the “See” indicator is used. “See also” cross-references are likewise used. They assist the user to quickly navigate to the privilege index term.
ITIL® is a registered trade badge of AXELOS Limited. Used under license of AXELOS Limited. entire rights reserved
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AppSense [1 Certification Exam(s) ]
APTUSC [1 Certification Exam(s) ]
Arizona-Education [1 Certification Exam(s) ]
ARM [1 Certification Exam(s) ]
Aruba [6 Certification Exam(s) ]
ASIS [2 Certification Exam(s) ]
ASQ [3 Certification Exam(s) ]
ASTQB [8 Certification Exam(s) ]
Autodesk [2 Certification Exam(s) ]
Avaya [96 Certification Exam(s) ]
AXELOS [1 Certification Exam(s) ]
Axis [1 Certification Exam(s) ]
Banking [1 Certification Exam(s) ]
BEA [5 Certification Exam(s) ]
BICSI [2 Certification Exam(s) ]
BlackBerry [17 Certification Exam(s) ]
BlueCoat [2 Certification Exam(s) ]
Brocade [4 Certification Exam(s) ]
Business-Objects [11 Certification Exam(s) ]
Business-Tests [4 Certification Exam(s) ]
CA-Technologies [21 Certification Exam(s) ]
Certification-Board [10 Certification Exam(s) ]
Certiport [3 Certification Exam(s) ]
CheckPoint [41 Certification Exam(s) ]
CIDQ [1 Certification Exam(s) ]
CIPS [4 Certification Exam(s) ]
Cisco [318 Certification Exam(s) ]
Citrix [48 Certification Exam(s) ]
CIW [18 Certification Exam(s) ]
Cloudera [10 Certification Exam(s) ]
Cognos [19 Certification Exam(s) ]
College-Board [2 Certification Exam(s) ]
CompTIA [76 Certification Exam(s) ]
ComputerAssociates [6 Certification Exam(s) ]
Consultant [2 Certification Exam(s) ]
Counselor [4 Certification Exam(s) ]
CPP-Institue [2 Certification Exam(s) ]
CPP-Institute [1 Certification Exam(s) ]
CSP [1 Certification Exam(s) ]
CWNA [1 Certification Exam(s) ]
CWNP [13 Certification Exam(s) ]
Dassault [2 Certification Exam(s) ]
DELL [9 Certification Exam(s) ]
DMI [1 Certification Exam(s) ]
DRI [1 Certification Exam(s) ]
ECCouncil [21 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [129 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
ESPA [1 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [13 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [750 Certification Exam(s) ]
HR [4 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [21 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IAHCSMM [1 Certification Exam(s) ]
IBM [1532 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [64 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [69 Certification Exam(s) ]
Microsoft [374 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [279 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [134 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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