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HD0-100 assist Desk Analyst (HDA)

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HD0-100 exam Dumps Source : Help Desk Analyst (HDA)

Test Code : HD0-100
Test title : Help Desk Analyst (HDA)
Vendor title : HDI
: 116 actual Questions

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HDI assist Desk Analyst (HDA)

HDI, CompTIA and Microsoft Collaborate to advertise Complementary Certifications concentrated on improving IT carrier and assist expertise | actual Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership affiliation for IT service and advocate gurus and the premier smooth capacity certification carcass for the trade; CompTIA, the Computing know-how trade association; and Microsoft Corp., the leading provider of technical expertise certification for the IT business, these days announced they're participating to promote the merits of mixing their respective certifications. together, CompTIA’s A+® certification for notebook provider and assist technicians, HDI’s customer aid expert (CSS) or assist Desk Analyst (HDA) certification tiers, and the Microsoft®licensed desktop sheperd Technician (MCDST) certification construct on one an additional to deliver a consummate certification direction for entry-stage IT carrier and advocate experts, and should advocate them enhance their profession direction. The announcement changed into made at the HDI institution practising sustain held Sept. 13–17 at the Palmer condo in Chicago.

In each petite and massive corporate environments, where pc maintenance and troubleshooting are significant capabilities, ensuring that front-line assist desk employees are proficient and certified in both technical and repair edge helps convey both faster resolution times and a higher degree of customer pride. This aggregate of expertise consequences in greater ROI for the corporation.

“as the greatest developer of dealer-impartial IT certification assessments globally, CompTIA acknowledges very naturally the requisite for IT professionals to point to their erudition and capabilities via certification,” spoke of Bob Sartor, director, trade and customer programs, DHL suggestions techniques (Americas) Inc. and chair of the board of administrators, CompTIA. “We additionally respect the increasing value to universal company operations of nontechnical competencies akin to energetic listening and the catch of competencies total through calls. by working with HDI and Microsoft to promote the advantages of their certifications, they are able to enormously raise the skill of front-line technical aid gurus to execute their jobs at the maximum degrees of effectivity.”

“With a stout component of the world’s businesses operating Microsoft utility, MCDST is fully vital since it focuses on assisting key technologies on the company desktop–exceptionally, windows®XP and Microsoft workplace,” observed Al Valvano, supervisor of the discovering certification software at Microsoft. “however it managers breathe sensible of that to with ease leverage their assist desk’s expertise and competencies across the firm, they deserve to brace that abilities of technology with tender potential.”

“in order for the assist middle to develop into extra strategic to the firm as an entire, it has to give exemplary carrier on total stages: from technical troubleshooting to displaying empathy to shoppers. These skill units are extremely complementary, so it made excellent feel for us to join with CompTIA in educating specialists and their employers in regards to the want for both types of certifications,” brought Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a world trade credential that validates the erudition of laptop service and assist technicians who indulge in an equal of 500 hours of fingers-on adventure. predominant hardware and application vendors, distributors and VARs settle for CompTIA A+ because the typical in foundation-degree, dealer-impartial certification for service and assist desk technicians. both exams that obtain up the certification cowl a huge latitude of hardware and software technologies, but don't seem to breathe bound to any dealer-selected items. The expertise and expertise measured through the CompTIA A+ assessments had been derived from an industrywide and international job chore evaluation. so far, more than 600,000 people indulge in bought CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft certified desktop assist Technician (MCDST) credential helps set the competency level of assist desk personnel on the Microsoft windows XP operating system and the purposes that hasten on it by using specializing in prognosis and evaluation of conclusion-person incident requests. greater suggestions about the MCDST will likewise breathe discovered at erudition of/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI client advocate specialist (CSS) Certification is centered to people wishing to qualify to work in a customer assist middle/support desk ambiance. HDI-licensed customer aid consultants were verified to ensure they meet the mandatory specifications for offering unsurpassed client service. The HDI assist Desk Analyst (HDA) Certification training application offers assist desk and assist middle gurus with the equipment, techniques and abilities to achieve success as front-line analysts, to leverage career edifice alternatives, and to capture note the change between advocate operations that purely characteristic as a enterprise unit and people that obtain a auspicious impact on the company as an entire. With HDI’s HDA Certification practising, sheperd authorities are empowered to radically change the aid operation from a value heart into a productiveness middle that enhances the corporation’s typical effectiveness. extra tips about these courses and certifications may likewise breathe institute at: .

About CompTIA

CompTIA is a global change association representing the company pursuits of the suggestions know-how business. For more than 22 years CompTIA has offered research, networking and partnering alternatives to its 20,000 contributors in 89 countries. The affiliation is involved in constructing necessities and most trustworthy practices, and influencing the political, economic and academic arenas that indulge in an sequel on IT international. extra tips is at .

About Microsoft

situated in 1975, Microsoft (Nasdaq “MSFT”) is the international leader in software, functions and options that advocate individuals and agencies recognise their plenary competencies.

About HDI

HDI is the world’s biggest membership association for IT service and sheperd professionals and the premier certification constitution for the industry. centered in 1989, HDI’s mission is to lead and promote the IT provider and aid trade by means of empowering its contributors through access to well timed and useful trade counsel, including reviews and publications; encouraging member collaboration via routine and online boards; and establishing internationally identified, necessities-based industry certification and practicing classes. apart from membership, certification, and working towards, HDI produces the highest-rated industry event, the HDI Annual conference and Expo, for carrier and technical assist specialists. HDI is member-focused, and is still seller-neutral in its efforts to facilitate open, unbiased networking and counsel sharing in the affiliation network. HDI has more than 7,500 individuals international, (including ninety% of the Fortune 500), and more than 50 lively U.S. chapters. For more suggestions, visit .

Microsoft and windows are both registered logos or logos of Microsoft Corp. within the united states and/or other countries.

The names of exact corporations and products outlined herein may breathe the logos of their respective house owners.

observe to editors: if you indulge in an interest in viewing more information on Microsoft, please talk over with the Microsoft web web page at on Microsoft’s corporate assistance pages. internet links, telephone numbers and titles had been amend at time of e-book, but can likewise in view that indulge in modified. For additional counsel, journalists and analysts may additionally contact Microsoft’s swift Response group or other applicable contacts listed at .

HDI assist heart crew Lead Certification training Now purchasable | actual Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., can likewise sixteen /PRNewswire/ -- HDI, the realm's biggest membership affiliation for IT carrier and sheperd authorities and the premier certification carcass for the industry, announced today the provision of coaching for its latest certification degree, the HDI assist middle group Lead.

the brand modern course prepares attendees to attempt for excellence of their difficult position, and introduces key ideas to aid members do together for his or her HDI Certification examination. This intensive modern route is available online in addition to via teacher-led practicing, which comprises lectures, exercises, role performs and discussions concentrated on premiere practices for assist core operations and instructs participants on how to comfortably educate and lead a crew.

HDI's SCTL course teaches most fulfilling practices for assist core operations, constructive management and management knowledge, crew edifice and motivational options, a artery to exploit stress and battle, the significance of assist core metrics and offers an introduction to provider administration ITIL processes.

HDI presents the area's most prestigious certification for service and aid gurus. The certifications are in accordance with internationally recognized open necessities developed by artery of world committees of practitioners and trade specialists. HDI certifies at 4 stages: HDI consumer assist professional (HDI CSS), HDI aid Desk Analyst (HDA), sheperd heart team Lead (HDI SCTL) and HDI assist Desk supervisor (HDI HDM).

the total HDI SCTL Certification requisites doc is available for download on the HDI web site at:

Availability & Pricing:

For HDI contributors, the can suffuse of the brand modern HDI SCTL training classification is $1,295. For non-participants, the cost is $1,395. The course is accessible both online and thru instructor-led practising. For more guidance, talk over with or title (800) 248-5667.

About HDI

HDI is the area's largest membership association for IT service and assist professionals and the premier certification carcass for the business. based in 1989, HDI's mission is to sheperd and promote the IT provider and sheperd trade via empowering its participants through access to timely and profitable trade counsel, together with experiences and publications; encouraging member collaboration via movements and on-line forums; and setting up internationally recognized, specifications-primarily based trade certification and practicing classes. in addition to membership, certification and practising, HDI produces the realm's largest and highest-rated adventure for carrier and assist professionals, the HDI Annual convention & Expo. HDI is member-concentrated, and is still supplier-impartial in its efforts to facilitate open, independent networking and information sharing throughout its global affiliation network. HDI has greater than 7,500 individuals international together with many of the Fortune 500, 60 local chapters in North the usa and membership places of work on every continent. For extra assistance, dispute with

supply: HDI

CONTACT: Jennifer McClure, Communications thoughts, +1-650-387-8590,

web web page:

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aid Desk, computer assist Certs intellect-Meld | actual Questions and Pass4sure dumps


support Desk, computing device assist Certs mind-Meld

Microsoft joins two other certification businesses in collaborating efforts to promote desktop technician and tech assist certifications.

Microsoft Corp. has joined the assist Desk Institute and computer expertise trade affiliation in a joint exertion to promote their certifications to IT service and aid personnel and employers. The announcement turned into made through total three businesses previous this week on the aid Desk Institute's HDI college adventure in Chicago. particulars on how the agencies goal to advertise the certifications indulge in not been released.

The combined exertion is geared toward merchandising the neatly-rounded technical advocate expert, who can demonstrate competencies in pc hardware and application advocate and breathe capable of bring that aid the disburse of tender abilities such nearly as capable communique with purchasers and diligence in issue-solving. in response to Ron Muns, HDI's chief government officer, "It made excellent sense for us to breathe portion of with CompTIA and Microsoft in educating experts and their employers in regards to the requisite for each forms of certifications."

returned in October 2003, HDI and Microsoft had announced an agreement to collaborate on merchandising their certifications (click on perquisite here to read that liberate). Microsoft likewise has an latest compress with CompTIA that allows for CompTIA's certifications to breathe used to answer some requirements of Microsoft certifications. In certain, CompTIA's A+, community+, Server+ and safety+ in a variety of mixtures may likewise breathe used in lieu of taking an MCSA non-obligatory exam. (click here to view the MCSA necessities.)

The assist Desk Institute is an affiliation for carrier and advocate personnel and presents two certifications aimed particularly at that neighborhood: customer assist specialist and assist Desk Analyst. (As smartly, HDI has other titles aimed toward assist desk managers and IT infrastructure specialists.)

The Microsoft computing device aid Technician title is aimed at tech advocate authorities experienced in windows XP desktop and utility administration troubleshooting issues. Microsoft has issued 1,524 MCDST certificates as of September 9, 2004.

CompTIA's A+ certification is a seller-neutral certification for laptop servicers. in line with the neighborhood, well over 600,000 people indulge in acquired an A+. click here to read more about CompTIA's certification programs.

in regards to the author

Michael Domingo has held a number of positions at 1105 Media, and is at present the editor in chief of visual Studio magazine.

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Help Desk Analyst (HDA)

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HDI, CompTIA and Microsoft Collaborate To Promote Complementary Certifications Focused on Enhancing IT Service and advocate Skills | actual questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership association for IT service and advocate professionals and the premier soft skill certification carcass for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA’s A+® certification for PC service and advocate technicians, HDI’s Customer advocate Specialist (CSS) or assist Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop advocate Technician (MCDST) certification build on one another to provide a consummate certification path for entry-level IT service and advocate professionals, and will assist them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.

In both petite and big corporate environments, where PC maintenance and troubleshooting are critical skills, ensuring that front-line assist desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher level of customer satisfaction. This combination of skills results in improved ROI for the organization.

“As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the requisite for IT professionals to demonstrate their erudition and skills through certification,” said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. “We likewise recognize the increasing importance to overall trade operations of nontechnical skills such as dynamic listening and the capture of erudition during calls. By working with HDI and Microsoft to promote the benefits of their certifications, they are able to greatly enhance the capacity of front-line technical advocate professionals to execute their jobs at the highest levels of efficiency.”

“With a big portion of the world’s companies running Microsoft software, MCDST is absolutely critical because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office,” said Al Valvano, manager of the Learning certification program at Microsoft. “But IT managers know that to effectively leverage their assist desk’s erudition and skills across the organization, they requisite to brace that erudition of technology with soft skills.”

“In order for the advocate heart to become more strategic to the organization as a whole, it has to provide exemplary service on total levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made consummate sense for us to join with CompTIA in educating professionals and their employers about the requisite for both types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global industry credential that validates the erudition of computer service and advocate technicians who indulge in an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the gauge in foundation-level, vendor-neutral certification for service and assist desk technicians. The two exams that obtain up the certification cover a broad sweep of hardware and software technologies, but are not bound to any vendor-specific products. The skills and erudition measured by the CompTIA A+ exams were derived from an industrywide and worldwide job chore analysis. To date, more than 600,000 individuals indulge in obtained CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft Certified Desktop advocate Technician (MCDST) credential helps set the competency level of assist desk staff on the Microsoft Windows XP operating system and the applications that hasten on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can breathe institute at .

About HDI’s CSS and HDA Certifications

The HDI Customer advocate Specialist (CSS) Certification is targeted to individuals wishing to qualify to work in a customer advocate center/help desk environment. HDI-certified Customer advocate Specialists indulge in been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI assist Desk Analyst (HDA) Certification training program provides assist desk and advocate heart professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career progress opportunities, and to understand the dissimilarity between advocate operations that merely role as a trade unit and those that obtain a positive impact on the organization as a whole. With HDI’s HDA Certification training, advocate professionals are empowered to transform the advocate operation from a cost heart into a productivity heart that enhances the organization’s overall effectiveness. More information about these courses and certifications can breathe institute at: .

About CompTIA

CompTIA is a global trade association representing the trade interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is at .

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that assist people and businesses realize their plenary potential.

About HDI

HDI is the world’s largest membership association for IT service and advocate professionals and the premier certification carcass for the industry. Founded in 1989, HDI’s mission is to lead and promote the IT service and advocate industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical advocate professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 dynamic U.S. chapters. For more information, visit .

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may breathe the trademarks of their respective owners.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at on Microsoft’s corporate information pages. Web links, telephone numbers and titles were amend at time of publication, but may since indulge in changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other commandeer contacts listed at .

Dateline Pittsburgh: A glance at who's who and what's what | actual questions and Pass4sure dumps

BusinessDateline Pittsburgh: A glance at who's who and what's what

Wednesday, October 16, 2002



Burt Hill Kosar Rittelmann Associates added Robert Cunningham as an architectural draftsman in the Butler office; Barbara A. Forestall joins the administration staff in the Ohio office; Christy Borderudis joins the Washington, D.C., office; and Amanda Rudy joins the landscape department as a draftsman in the Pittsburgh office.

John Reese has joined L.D. Astorino Cos. as a senior electrical engineer.

Associations/ Organizations

Marie Milie Jones, a senior ally and managing attorney of Meyer Darragh Buckler Bebenek & Eck, was installed as president of the Pennsylvania Defense Institute.

The Downtown trade Connection announced its newest member ,Rich Soracco.

Allegheny County Bar Association said counsel Thomas M. Mulroy was appointed to serve a one-year term on the association's judiciary committee; counsel Stephan K. Todd was appointed to serve a two-year term as a governor on the association's board of governors. Melissa Stauffer has joined The Union Project.

Lawyer James W. Carroll Jr., a member of Rothman Gordon, was nominated and accepted as a fellow of the Allegheny County Bar Foundation.

Thomas J. Briney, architect, corporate vice president/prinicipal, L.D. Astorino Cos., was elected to the board for the Pittsburgh Chapter of the American Institute of Architects.

Banking, Finance

Dollar Bank has promoted Chad J. Edwards to residential loan consultant assigned to the Monroeville and Penn Hills branches.


Mullen appointed Robert Bernardini president and named Michael Provenzano executive vice president of the Pittsburgh office.


Corporate Solutions LLC hired Susan Wareham as a senior consultant in the company's J.D.Edwards rehearse and promoted Anthony Welsh to principal consultant.

Steve Sloan has been promoted to manager in Protiviti's Pittsburgh office. Protiviti is a provider of independent internal audit and trade and technology risk consulting services.


The University of Pittsburgh's Katz Graduate School of Business' Institute for Entrepreneurial Excellence added Hilda Pang Fu to its advisory board.

Nicholas P. Cafardi, dean of the Duquesne University School of Law, has been appointed to fill the school's Joseph A. Katarincic Endowed Chair in Legal Process and Civil Procedure.

Health and Medicine

Mon Valley suffuse heart hired Patricia Volpe as administrator and Rebecca L. McKibben as marketing director.

Carol Kevech was promoted to clinical services manager in the Monongahela office of Albert Gallatin Home suffuse & Hospice.


The Pittsburgh Cultural confidence named Janis Burley Wilson vice president of education and Community Outreach and appointed Josephine Caminos Oria manager of Public Relations & Publications.

The Society for concomitant Craft elected modern members to its board. Elsa Limbach, freelance choreographer, teacher and performer; Rolf Loeber, Ph.D., co-director of the Life History Studies Program at Western Psychiatric Institute and Clinic and professor of psychiatry in the University of Pittsburgh's Department of Psychiatry; and Julia Sawyer, Ph.D., educational consultant.


Burns White & Hickton said John C. Kenny was appointed an associate, and will concentrate his rehearse in the areas of appellate and commercial litigation; and Victor M. DiBattista has joined and heads the firm's fiscal Institutions rehearse area.

Pepper Hamilton LLP said it had expanded its patent rehearse with the addition of Raymond A. Miller, who joined as a partner; Joseph Melnik, who joined as an associate; and John E. Pillion, who joined as a patent agent.


Patrick Hampson

dot.gifJob: Chairman and CEO of MED3OOO Inc. (a health-care management and technology company)

dot.gifAge: 47

dot.gifAmbition: Retire at 55

dot.gifFirst job: Allstate Insurance Co.

dot.gifWorst job/Why?: Bridge construction; horrified of heights

dot.gifBiggest work challenge ever: Leading a petite local consulting firm into a big multiproduct national company.

dot.gifFavorite stock/mutual fund: Dodge and Cox, balanced

dot.gifAway from work I: disburse time with my family

dot.gifDream vacation: Japan/Hawaii trip

dot.gifFavorite book: No one favorite -- but I like total presidential biographies.


Metz Lewis LLC added modern attorneys J. Murray Egan, Donald W. Shaffer and Thomas A. Woodward.


The Industrial Coatings Division of PPG Industries announces these promotions: Bradley M. Bridgham, national sales director of Industrial Finishes; J. wealthy Alexander, vice president of Industrial Coatings; and Keith H. Prins, general manager of Industrial Finishes.

Nova Chemicals announced that Martin Pugh joined as vice president and managing director, Europe; Eric Kelusky has been appointed vice president, Advanced SCLAIRTECH Technology Development; and Rick Salvador has been named vice president, North American Styrenics Polymers.


Mylan Laboratories Inc. named Patrick J. Gallagher vice president of trade development.


U.S. Postal Service named Keith J. Beppler to the executive position of district manager for the Pittsburgh Performance Cluster.


Matrix Solutions said Dennis Grinberg will serve as director of software development.

Patricia Prozzi was named president of VITAC. Joseph Karlovits, the founder of VITAC, assumes the role of CEO.

Red Square Systems named Steve Kroser director of Information and trade Processes and said Craig Kaiser joined as account executive.


Cranberry Manufacturing Co., offering compress manufacturing, including precision machining & mechanical & electromechanical assembly, has moved to a modern 110,000-square-foot facility in the conquest Road Industrial Park in Saxonburg. In addition, it has changed the company title to Cygnus Manufacturing Co.

Inspired Celebrations, a store offering gift baskets that are custom made to lucky your individual needs, will host its grandiose opening dawn at 9 a.m. Saturday, 2102 Bower Hill Road, Scott. The owner is Jennifer Russell.

The H.F. Lenz Co., headquartered in Johnstown, opened its modern fork office at 1051 Brinton Road, Braddock Hills. The office is jointly headed by Dave Palmer and Ernie Tillman, and supported by the team of Don Black, Bob Fadok, Scott Jackson, Jim Neely, Jack O'Karma, Ron Pedatella, Dennis Poskon, Steve Schroth and Nima Miller.

Groundbreaking ceremonies recently took plot in Forward for the modern 61,000-square-foot expansion of Ductmate Industries' manufacturing and warehouse facility. With the expansion to breathe completed by March 2003, Ductmate's Monongahela facility will exceed 200,000 square feet. Ductmate Industries is a premier manufacturer of industrial, commercial and residential sheet metal components for the HVAC edifice industry worldwide.

S&T Bank opened a Wealth Management Group office at 1 Gateway Center, 420 Fort Duquesne Blvd., Suite 973.

Lumation Design announced the opening of its second location in Toronto, Canada.


The Pittsburgh Chapter of the assist Desk Institute announces the first annual Pittsburgh assist Desk Analyst of the Year Award. This award will recognize a local Pittsburgh assist Desk Analyst who exemplifies the best qualities among the assist Desk practitioners in their region. The winner will indulge in demonstrated extraordinary commitment, dedication and service to customers, while consistently exceeding performance objectives. Nominations will breathe accepted from managers, co-workers and customers. Nominations must breathe submitted by Nov. 7. call committee chairman Rick Joslin at 412-841-9793 or download the application from The winner will breathe announced at the local chapter meeting Dec. 5.

F.N.B. Corp. said it had completed acquisition of Harry Blackwood Inc., an independent insurance agency in Chippewa.

V3 Power, a specialized consulting firm, says its Vector>Velocity>Value enhanced consulting services are available to clients in the southwestern Pennsylvania region.

Blue Archer launched its modern Web site G&G Fitness paraphernalia Inc. announced the acquisition of the Pittsburgh division of Exercare Inc. The purchase will grow G&G Fitness to a total of five stores locally and an estimated $17 million in annual sales, making it one of the largest specialty fitness paraphernalia retailers in the Northeast.

Allegheny County Council and the City of Pittsburgh proclaims the month of October as Lead Awareness Month in Pittsburgh. The proclamations offered by Councilman wealthy Fitzgerald and Mayor Tom Murphy recognize the Lead Safe Pittsburgh Coalition for its collaborative efforts to eliminate lead poisoning.

Lead Awareness Month activities comprehend breathe A Lead Detective festivals, bus shelter campaigns featuring boxer Paul Spadafora, IBF lightweight world champion, and an interactive window pomp at the Hollow Oak Land confidence office in Corapolis. Additional events comprehend contractor training, education programs for child-care workers, and outreach geared toward homeowners planning home improvement projects. Lead poisoning affects one in four children in Western Pennsylvania and almost 1 million nationally. This is because more than 90 percent of the homes in their region were built before 1978 and may contain hazardous lead based paint. Lead Safe Pittsburgh sponsors a variety of outreach and public awareness programs. Free materials are available by calling Lead Safe Pittsburgh at 412-431-4449, Ext. 205, or visiting its Web site at


Red Square Systems recently added Akoya, Catholic Charities, Mountaineer Racetrack, Pittsburgh Teachers Credit Union, Hampton Township and California University of Pennsylvania as modern clients.

LABWERKS was recently named interactive agency of record for Ruth's Chris Steakhouse, based in modern Orleans. The assignment includes strategic planning of Ruth's Chris' modern site offerings, increased e-commerce capabilities and functionality, progress of back-end Web site administration tools, as well as a redesign of the overall glance and feel.

Dickerson & Mangus Ink. has been contracted to provide strategic consulting and marketing research for Duquesne University, Point Park College and Phipps Conservatory & Botanical Gardens.

The National Aeronautics and Space Administration hired Facility Planning & Resources Inc. to design and construct its modern situation of the expertise Nanotechnology Research Laboratory.

Elias/Savion Advertising Inc. has been named the agency of record for the Pittsburgh Downtown Partnership.

Repal Construction Co. Inc. has been awarded the compress for the Westmoreland County Industrial progress Corp. Lenox Reuse Industrial Redevelopment Project. The engineer is H.F. Lenz Co.


PHSB fiscal Corp. declared a quarterly cash dividend of 9 cents per share, payable Oct. 24 to stockholders of record Nov. 7.

PNC fiscal Services Group declared a quarterly dividend of 48 cents per partake on its common stock, payable Oct. 24 to shareholders of record Oct. 11.


Fullard Construction LLC a k a Fullard Construction, 522 Valley Brook Road, Venetia 15367. Chapter 11: Assets, $1,561,000; liabilities, $1,375,000.

R&E Enterprises Inc., 4730 Fairview Drive, Murrysville. Chapter 7: assets, $31,319; liabilities, $1,740,059.


The Urban Redevelopment Authority of Pittsburgh has approved a Pittsburgh trade Growth Fund loan of $75,000 to A big Corporation d/b/a factual Cafe Bartini.


Verizon Wireless has tied for the highest ranking (with AT&T Wireless) in customer satisfaction among wireless users in Pittsburgh, according to the J.D. Power and Associates 2002 U.S. Wireless Customer Satisfaction Study.

Junior Achievement of Southwest Pennsylvania Inc. has received the nonprofit organization's Peak Performance Team Award. The annual award is given to Junior Achievement offices for outstanding performance in areas such as student growth, total revenue growth and an increase in the number of classes reached during the past fiscal year. The award was presented to the Junior Achievement office during a special ceremony at JA's National Leadership Conference held recently in San Francisco.

Amy J. Braun-Bostich, a fiscal adviser with American Express fiscal Advisors, was honored with the president's recognition award.

Pitt Ohio Express has won two attribute Transportation Awards.

L.D. Astorino Cos. said design architect Michael Kuchera has received certification by the National Council of Architectural Registration Boards.

Richard Pavetto, an Allstate insurance agent, earned the personal fiscal representative title.

Julian A. Marturano of The Mony Group has been inducted into the company's Hall of Fame.

Paulette Green of P Green Design has won a silver medal in Neenah Paper's Paperworks Letterhead Design Competition.

PNC Firstside Center, designed by L.D. Astorino Cos., won Project of the Year/Energy Efficient & Environmentally Sensitive award in the Awards of Excellence competition sponsored by the National Commercial Builders Council.

Lee Hammarstrom, special assistant to the director for space and information technology at Penn State's Applied Research Laboratory, received the National Reconnaissance Office's Class of 2002 Pioneer Award.

WQED Pittsburgh board chair W. Thomas McGough Jr. has been honored by the National Friends of Public Broadcasting with the Elaine Peterson award. The award is named in homage of Elaine Peterson, trustee and past chair of the National Friends of Public Broadcasting. McGough is a ally in the law firm Reed Smith.

Nomos Corp. said the company had been elected to a seat on the Corporate Member Advisory Council of the American Society for Therapeutic Radiology and Oncology through 2004.

Jack E. Driscoll, president of Driscoll Insurance & fiscal Services Inc. received the Chartered fiscal Consultant ChFC designation.

Mirage Advertising Inc. is the recipient of the Gold Aurora award, for "Reversing Heart Disease," which was produced for Dr. Dean Ornish's Lifestyle edge program. The Aurora Awards is an international competition designed to recognize excellence in the film and video industries.

The National Mining Association presented Consol Energy Inc. with a "Spirit of America Award" for offering assistance during the July rescue of nine Black Wolf Coal Co. miners at the flooded Quecreek Mine in Somerset County.

The National Association of Emergency Medical Technicians has awarded its 2002 Rocco V. Morando Lifetime Achievement Award to Walt A. Stoy, program director of the heart for Emergency Medicine at the University of Pittsburgh.

Laurel Networks Inc. said Light Reading, the global site for optical networks, has appointed Laurel to the No. 1 position on its Top Ten Private Companies List.

Cohen & Grigsby selected trail R. Stabile as one of "50 On the rapidly Track" as designated in The Legal Intelligencer and Pennsylvania Law Weekly.


3 Rivers Connect has distributed more than 400 surplus Pentium computers to various Pittsburgh regional schools and community organizations as portion of its ongoing, grass-roots "PCs to the People" initiative: 125 computers went to the Boyce Campus Middle College lofty School; 130 refurbished computers, South Side School District in Beaver County; 120 computers, Hosanna House Inc. for computer training classes for eighth-graders at Wilkinsburg Middle School; 10 computers, the modern City lofty Charter school; six computers, Friendship Academy; 20 computers, the Open Door Community Outreach heart in Aliquippa for disburse in after-school literacy programs; and 20 laptops, Carnegie Science Center, for a modern lab.


Dateline Pittsburgh appears every Wednesday. To submit an item, transmit information to Natalie Hill, Dateline Pittsburgh, Pittsburgh Post-Gazette, 34 Blvd. of the Allies, Pittsburgh 15222, fax to 412-263-0908 or e-mail to

Photos may breathe sent via e-mail in JPEG, 170 DPI format to Photo size should breathe an 8- by 10-inch or 4- by 5-inch head shot.

HDI Unveils modern Certification Level, the HDI advocate heart Team Lead | actual questions and Pass4sure dumps

COLORADO SPRINGS, Colo., Nov. 8 /PRNewswire/ -- HDI, the world's largest membership association for IT service and advocate professionals and the premier certification carcass for the industry, today unveiled a modern certification level, the advocate heart Team Lead.

The HDI SCTL Certification focuses on dawn management skills, leading-edge advocate heart operations and erudition management. The accompanying two-day course will prepare team leads to strive for excellence in their challenging role and prepare for their HDI Certification examination.

The modern program ensures that the HDI-certified advocate heart Team Lead will understand and perform:

o Leading edge operational processes to streamline workflowo How erudition management can increase customer satisfactiono How to gain aplomb when dealing with otherso Interpreting and using key performance indicatorso Mentoring team members using an eight-step coaching methodo Managing strife and improving teamworko Problem solving and project management skills

"We recognized the requisite for a certification level for advocate professionals who indulge in some sustain and are at a career stage just between the analyst and the manager level," stated Amy Dotson, HDI's manager of training and certification. "The HDI advocate heart Team Lead (SCTL) Certification was designed for those who are leading a team, but are still on the front lines of IT support. This certification focuses on significant skill sets such as leadership, trade processes and the technology aptitude needed for efficient day-to-day IT advocate operations."

HDI offers the world's most prestigious certification for service and advocate professionals. The certifications are based on internationally- recognized open standards developed by global committees of practitioners and industry experts. HDI currently certifies at three levels: HDI Customer advocate Specialist (HDI CSS), HDI assist Desk Analyst (HDA) and HDI assist Desk Manager (HDI HDM). In addition, HDI offers a advocate heart Leadership Program for senior level managers and directors. The modern HDI Team Lead certification is the ideal complement for senior analysts on a management career path.

HDI's modern advocate heart Team Lead preparatory course and accompanying certification exam will debut at the HDI Annual Conference & Expo March 19-22, 2006 in Nashville, Tenn. For more information, visit:

About HDIHDI is the world's largest membership association for IT service and advocate professionals and the premier certification carcass for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and advocate industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and advocate professionals, the HDI Annual Conference and Expo, and the IT Infrastructure & Management Conference. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information-sharing within the association network. HDI has more than 7,500 members worldwide including many of the Fortune 500, and 60 local chapters in North America. For more information, visit

Source: HDI

CONTACT: Jen McClure of modern Communications Strategies, +1-650-331-0083, or, for HDI

Web site:

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