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EX0-114 exam Dumps Source : IT Service Management Foundation based(R) on ISO/IEC 20000
Test Code : EX0-114
Test name : IT Service Management Foundation based(R) on ISO/IEC 20000
Vendor name : Exin
: 78 true Questions
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12 June 2017
itSMF UK has formally endorsed the new BCS EXIN SIAM® foundation Certification. The qualification scheme, announced on the ITSM16 conference in November and collectively managed through examination institutes EXIN, BCS, The Chartered Institute for IT and service administration delivery-up Scopism, gives a new opening for expert progress in a burgeoning enviornment of carrier management.
SIAM is a technique for managing discrete carrier suppliers and integrating them seamlessly to provide inordinate exceptional, ingenious functions. here's an more and more customary approach to carrier nascence but one which calls for a brand new skill-set from commissioning businesses, provider integrators, retained IT group of workers and service suppliers.
the new foundation Certification allows for candidates to attend an approved practising path or rescue together for certification via self-look at, adopted by using a 60-minute exam. It’s supported via an in depth constitution of skills, developed with the aid of the currently fashioned SIAM basis Architect community, and may live downloaded for free of impregnate from www.scopism.com/free-downloads or purchased as a tough-copy booklet from Van Haren Publishing.
It should live adopted via a stronger-stage certification, SIAM knowledgeable, attainable later in 2017.
The programme is crucial for people working for commissioning organisations, Managed service suppliers (MSPs) and retained IT organizations alike. it's a advantageous option to believe to build a degree of figuring out before embarking on a SIAM or an identical multi-sourcing challenge.
based on the itSMF UK assessors, the SIAM basis “is a refreshingly functional strategy for a service management training and certification programme. The constitution of odds content material is smartly structured, neatly written and contains a number of useful suggestions, obviously according to real-lifestyles experiences.
SIAM is an rising enviornment and the content is obviously customary - not when it comes to radically new ideas, but in the approach it gives a pragmatic point of view on multi-sourcing that is not accessible in such detail in other places. The approach for constructing the cloth reflects the output - in accordance with a collaborative stint the usage of a cross portion of 18 skilled SIAM practitioners.”
Suzanne Galletly, Head of Portfolio & software management at EXIN, mentioned “we're delighted to obtain this endorsement for the SIAM® Certification programme, which they reliance will play a extremely tremendous role within the progress of provider administration gurus in the months ahead, as diverse organization fashions become more and more the norm. The formal endorsement of itSMF UK as a professional constitution is confirmation that the programme hits the confiscate impress in terms of high-quality and market relevance, and helps to extra establish the programme because the de facto detached in SIAM® training and certification.”
Dave Kelsey, global Product companion manager at BCS, said “we're lighthearted itSMF UK has formally recommended the SIAM® certificate. They accord with, with this backing, they are able to promote the merits to individuals and organisations of the price that training and certification during this enviornment can have.
As more and more organisations proceed their SIAM transformation tasks the capabilities required of those worried need to evolve and this programme meets those needs in a pragmatic means, the utilize of the expertise and event of a very concentrated architect construction team. They gape forward to seeing the cost this can carry to businesses and people in the coming months.”
Claire Agutter, director at Scopism, talked about “The assignment to create the SIAM basis constitution of potential brought together SIAM practitioners from around the world. The mixed event of companies together with Atos, Kinetic IT TCS, Sopra Steria, Syniad IT, ITSM price and ISG has helped us to bring anything that should live of price to anybody involved in a SIAM transformation. We’re delighted to salvage hold of the itSMF UK endorsement for the scheme.”
Miscellaneous applicationSCOTTSDALE, Ariz., Dec. 19 /- To assist meet the growing require for fine assistance expertise Infrastructure Library (ITIL®) practicing, Thomson NETg will release a five-part EXIN authorised e-learning collection for you to result in the groundwork certificates in IT provider management.
As fraction of this providing, Thomson NETg has entered into a strategic settlement with Plexent, an IT carrier administration enterprise, to provide mentoring aid by using ITIL® licensed Managers. via this guide, newbies can pose questions by the utilize of electronic mail to licensed ITIL® mentors everything through or after their working towards.
ITIL®, a library of confirmed most useful practices for IT services, has been adopted by course of many groups worldwide and is now recognized as the global regular for IT carrier administration. ITIL® carries a finished description of the procedures worried in managing IT infrastructures.
"corporations own become more and more privy to the magnitude of aligning IT provider birth with their business's desires," says Clint Everton, president of Thomson NETg. "We're very excited to add this globally diagnosed certification application to their huge IT getting to know offering."
The number of ITIL certifications administered each yr correlates with ITIL's adoption. according to EXIN, in 2005, it had administered approximately a hundred and seventy,000 ITIL certifications to-date global. greater than one hundred fifty,000 of the tests administered had been at the Foundations Certification stage.
"This efficient strategic relationship provides Thomson NETg college students with access to specialists who've accomplished the maximum ITIL® certification common," says Gordon Brown, president of Plexent. "Our ITIL® experts own tang working with probably the most world's most ahead-thinking IT corporations."
Thomson NETg's ITIL® collection is meant for professionals concerned within the nascence or aid of IT features and lines the following courses:
82221 -- ITIL -- Overview of ITIL® and IT service Management82222 -- ITIL -- service level, Availability, and safety Management82223 -- ITIL -- capability, IT Financing, and Continuity Management82224 -- ITIL -- service Desk, Configuration, and Incident Management82225 -- ITIL -- issue, change, and unlock management
concerning the Thomson employer and Thomson NETg
The Thomson service provider (http://www.thomson.com/), with 2005 revenues of about $eight.40 billion, is a global leader in proposing integrated information solutions to company and expert purchasers. Thomson gives price-introduced tips, application gear and applications to greater than 20 million users within the fields of legislations, tax, accounting, monetary features, higher training, reference assistance, company e-researching and assessment, scientific analysis and healthcare. With operational headquarters in Stamford, Conn., Thomson has greater than forty,000 employees and offers features in about one hundred thirty nations. The organisation's commonplace shares are listed on the new york and Toronto inventory exchanges (NYSE: TOC; TSX: TOC).
Thomson NETg (http://www.netg.com/) promises efficient potential on require to the international enterprise, helping to align individuals, procedures and priorities at increasingly tall tiers. Its breadth and suppleness of competencies substances, together with more than 35 years of commercial enterprise empowerment experience, helps agencies of everything sizes to efficaciously control exchange, radically change operations and exceed bottom-line expectations. Thomson NETg: skills Now.
Plexent (http://www.plexent.com/) is a number one company of highbrow Property, itDNA®, servicing Fortune 500 organizations, medium-sized companies, executive organizations and different corporations. Drawing greatly on event in counsel expertise and the greatest practices present in ITIL®, Plexent's choices span IT provider management; consulting, practicing and construction, intellectual property and business know-how features.
in line with ITIL®, ISO, and CMMI® specifications, itDNA® makes it feasible for consumers to choose control of their ambiance by means of defining the "what, why, and the way," of their company and technical tactics. The Plexent model defines, organizes, and categorizes the numerous superior practices, materials, characteristics, and metrics concerned in managing complicated, dispensed computing environments.
source: Thomson studying
CONTACT:Lindsay Brown,Director, Public family members,Thomson researching corporate Communications,+1-203-539-8634,firstname.lastname@example.org,
Melissa Ondo,Sr. Mgr. advertising,Thomson NETg,+1-480-315-4066,email@example.com
internet web page:http://www.thomson.com/learninghttp://www.plexent.com/http://www.netg.com/http://www.thomson.com/related Thomas industry update
With the climb of SaaS and cloud-based mostly infrastructure has approach a new set of challenges for IT administration. Let’s choose a glance at the history of IT utilize at work, who’s managed IT and how the SaaS explosion has ushered in a new period of collaborative IT management.
Flipping The swap: A Timeline Of Tech within the workplace
while the information superhighway changed into liable for the proliferation of networked own computer systems (computing device) and contraptions within the area of toil for all, the early days of pc adoption in the 1980s set the wheels in action for IT’s broader usage across the firm.
Early computer Magic (Nineteen Eighties)
a glance on the computer legacy Museum’s timeline suggests that the very own computer turned into born in the 1980s, with the primary branded “notebook” from Microsoft in 1981, adopted with the aid of the Commodore sixty four in 1982 and Apple’s Lisa and Macintosh in 1983 and 1984. each and every year represented more magical leaps in innovation, from graphical user interfaces (GUIs) to the mouse to CD-ROMs and the C++ programming language.
In time, it grew to live limpid that computer systems own been here to reside, as their functionality and operating systems obtained greater sophisticated.
operating techniques And Storage Improves (1989-Nineteen Nineties)
while 1980s computer clients may additionally had been considered early adopters, the introduction and continuous improvements upon the Microsoft home windows, Mac and Linux operating methods made them more broadly practical for the area of work. Microsoft workplace’s unencumber in 1989 packaged up word, excel and PowerPoint and served as the groundwork of nowadays’s cloud-based mostly productivity suites.
meanwhile, new trends in local storage -- from tape libraries to zip drives -- helped people in fact maintain the records they own been generating on their PCs.
Networking the world: The web Takes Flight (1996-current)
whereas the earliest iterations of the information superhighway own been born within the 80s, it wasn’t until the mid-to-late 90s that common web adoption hit many agencies (and households). In 1996, web users reached 36 million. through the End of the decade, that quantity increased tenfold to 360 million, and through 2010, it reached 2 billion, in line with the computing device historical past Museum.
This adoption led to the dot-com bubble, where investments surged in information superhighway-primarily based agencies, spiking public enterprise valuations to astronomical ranges except the stock market crashed in 2000. groups both shut down completely or lost the mammoth majority of their market value (Cisco’s stock declined through 86%!) As a facet notice, most of the early adopter information superhighway company concepts love web-based mostly groceries and e-commerce outlets for pets are seeing an Important renaissance today.
despite naysayers’ predictions -- love this now-notorious Newsweek article from 1995 on the information superhighway’s forthcoming failure -- the internet rebounded and obtained much more ubiquitous.
Cloud Mania And BYOD (2000-existing)
Arguably two most Important shifts -- cloud computing and cell instruments -- led to even more expertise availability throughout everything roles within the office. In 2000, Salesforce’s now famous “No software” advertising and marketing crusade signaled a death-knell for expensive business application licensing models and the upward thrust of SaaS as a company mannequin.
in the meantime, key hobbies in cloud computing had been going on behind the scenes, with the creation of Amazon web services, Google App Engine and home windows Azure within the late 2000s. Google Apps for toil (now referred to as G Suite) launched in 2006, giving groups a productiveness suite with a consumer-pleasant side and easy-to-use cloud storage.
soon after, the first iPhone would approach alongside in 2007, revolutionizing the view that toil could live done from anyplace. From there, a proliferation of latest purchaser cellular gadgets, pills and lessen-can impregnate computers gave climb to the deliver-your-personal-gadget (BYOD) fashion, where IT teams were anticipated to comprehend the newest consumer know-how for utilize within the workplace.
authentic SaaS Explosion (2008-current)
while the primary SaaS products song again to the Salesforce “No application” days, the proper proliferation and explosion of SaaS items for nearly each line of business tracks back a brace of decade or so.
Our statistics, aggregated from lots of of organizations of everything sizes, suggests that SaaS spending is expected to double by using 2020, with the yardstick mid-sized business spending $20,000 per month on SaaS subscriptions. The yardstick business will pay 20 times extra for SaaS subscriptions today than five years ago and makes utilize of 30-plus free SaaS items. This trend indicates no signs of slowing down, with app adoption increasing across every department.
stay tuned for fraction two of this sequence, so they can delve into how these traits democratized IT administration across the complete organization and compelled a shift in know-how adoption patterns across the area of work.
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DAYTON, Ohio, Sep 16, 2013 (GLOBE NEWSWIRE via COMTEX) -- MacAulay-Brown, Inc. (MacB), a leading National Security company providing innovative engineering and technical solutions to Defense, Intelligence, Homeland Security and Federal agencies, announced today that it has successfully earned the International Organization for Standardization (ISO)/International Electrotechnical Commission (IEC) 20000-1:2011 certification. The certification demonstrates MacB's commitment to deliver superior IT managed services to customers and business partners.
Improving IT processes is increasingly becoming a key requirement for doing business with the Department of Defense (DoD) and many government agencies. In response, MacB has adopted an Integrated Standards Model that includes ISO 9001, ISO 20000, IT Infrastructure Library (ITIL(R)) and Capability Maturity Model Integration (CMMI) flat 3 certifications and best practices. As a standards-based organization, the company demonstrates that it is committed to being a leader in innovation, achieving differentiation and creating a culture of perennial improvement.
"More and more, they are seeing certification compliance as a condition for doing business with the Government," said Sid Fuchs, President and CEO of MacB. "Today's announcement not only provides independent verification that they are a qualified leader in delivering IT services, but likewise shows that they hold ourselves to the highest standards when it comes to what they deliver to their customers."
Pittsburgh, Pa.-based SRI character System Registrar conducted an extensive audit to ensure that MacB's processes were adequately documented, fully implemented and based on rigorous policies, procedures and toil instructions. To ensure continued compliance, the company will live theme to annual surveillance audits and is required to live recertified every three years.
"As an IT organization, they are dedicated to delivering tall quality, scalable and dependable services to their key stakeholders," said Mia Kerivan-O'Malley, MacB's Chief Information Officer. "Achieving the ISO 20000 certification, in addition to the other certifications they hold, reflects the difficult toil and dedication of the entire MacB IT team and commitment by the senior leadership team to provide the resources necessary to ensure the highest flat of customer service."
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and help an SMS. The requirements comprehend the design, transition, delivery and improvement of services to fulfill agreed service requirements.
ABOUT MACAULAY-BROWN, INC. (MacB)
For more than 30 years, MacAulay-Brown, Inc. (MacB) has been solving some of the Nation's most complicated National Security challenges. Defense, Intelligence Community, Homeland Security and Federal agencies reliance on their innovative and proven engineering and technical solutions to meet the challenges of an ever-changing world. With Corporate Headquarters in Dayton, Ohio and National Capital Headquarters in Vienna, Va., their 2,000 employees worldwide are dedicated to developing mission focused and results oriented solutions that compose a contrast where and when it matters most. Learn more about MacB at www.macb.com.
-- Press ReleasesCONTACT: Andrew Miller Vice President of Communications MacAulay-Brown, Inc. (MacB) 707-386-1193 firstname.lastname@example.org
(C) Copyright 2013 GlobeNewswire, Inc. everything rights reserved.
HIGH WYCOMBE, England, March 10, 2011 /PRNewswire/ -- APMG-International is hosting a live streaming event on www.apmg-international.tv on March 31st at 11.30am-12.30pm BST (6.30 am EDT) to insert its ISO/IEC 20000 Qualification Scheme.
Having acquired itSMF's ISO/IEC 20000 scheme late in 2010, APMG is now able to present to the service management community its plans for developing the scheme. Panel members on the day will comprehend Richard Pharro, CEO, APMG; Colin Rudd, Director IT Enterprise Management Services Ltd and examiner, APMG; Leah Radstone, new qualifications progress co-ordinator, APMG. Other examiners and assessors will likewise live on the panel.
They will address questions such as:
Why did APMG choose over the scheme from itSMF?
What are APMG's aims for the scheme?
What qualifications will live available?
Is itSMF quiet involved?
How are they supporting the training organizations who are already delivering the scheme?
Questions for the ISO/IEC 20000 panel can live submitted via twitter to @apmg_inter, or via APMG-International TV – to submit questions in foster of the event click here.
For further details about APMG's ISO/IEC 20000 qualifications click here.
ISO/IEC 20000 is an IT yardstick that allows companies to demonstrate excellence and prove best exercise in IT management. The yardstick ensures companies can achieve evidence-based benchmarks to continuously help their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT Infrastructure Library (ITIL®) best exercise framework. The adoption of ISO/IEC 20000 has grown rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services. APMG-International owns and operates the ISO/IEC 20000 certification and qualification schemes formerly managed by itSMF.
APMG-International is a global examination institute offering professional qualifications for knowledge-based workers. Their portfolio of qualifications includes ITIL® PRINCE2®, MSP®, M_o_R® and P3O®. Their Accredited Training Organizations own gone through the most rigorous assessment process in the industry. Their commitment to tall standards means that everything candidates can live assured the certification they own earned is consistent with every other candidate. www.apmg-international.com
ITIL® is a Registered Trade impress in the United Kingdom and other countries.
PRINCE2® is a Registered Trade impress in the United Kingdom and other countries.
MSP® is a Registered Trade impress in the United Kingdom and other countries.
M_o_R® is a Registered Trade impress in the United Kingdom and other countries.
P3O® is a Registered Trade impress in the United Kingdom and other countries.
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AccessData [1 Certification Exam(s) ]
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ACI [3 Certification Exam(s) ]
Acme-Packet [1 Certification Exam(s) ]
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ACT [1 Certification Exam(s) ]
Admission-Tests [13 Certification Exam(s) ]
ADOBE [93 Certification Exam(s) ]
AFP [1 Certification Exam(s) ]
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Alfresco [1 Certification Exam(s) ]
Altiris [3 Certification Exam(s) ]
Amazon [2 Certification Exam(s) ]
American-College [2 Certification Exam(s) ]
Android [4 Certification Exam(s) ]
APA [1 Certification Exam(s) ]
APC [2 Certification Exam(s) ]
APICS [2 Certification Exam(s) ]
Apple [69 Certification Exam(s) ]
AppSense [1 Certification Exam(s) ]
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Arizona-Education [1 Certification Exam(s) ]
ARM [1 Certification Exam(s) ]
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ASQ [3 Certification Exam(s) ]
ASTQB [8 Certification Exam(s) ]
Autodesk [2 Certification Exam(s) ]
Avaya [101 Certification Exam(s) ]
AXELOS [1 Certification Exam(s) ]
Axis [1 Certification Exam(s) ]
Banking [1 Certification Exam(s) ]
BEA [5 Certification Exam(s) ]
BICSI [2 Certification Exam(s) ]
BlackBerry [17 Certification Exam(s) ]
BlueCoat [2 Certification Exam(s) ]
Brocade [4 Certification Exam(s) ]
Business-Objects [11 Certification Exam(s) ]
Business-Tests [4 Certification Exam(s) ]
CA-Technologies [20 Certification Exam(s) ]
Certification-Board [10 Certification Exam(s) ]
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CheckPoint [43 Certification Exam(s) ]
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Cisco [318 Certification Exam(s) ]
Citrix [48 Certification Exam(s) ]
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Cloudera [10 Certification Exam(s) ]
Cognos [19 Certification Exam(s) ]
College-Board [2 Certification Exam(s) ]
CompTIA [76 Certification Exam(s) ]
ComputerAssociates [6 Certification Exam(s) ]
Consultant [2 Certification Exam(s) ]
Counselor [4 Certification Exam(s) ]
CPP-Institute [4 Certification Exam(s) ]
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ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [14 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
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Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
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Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
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Hyperion [10 Certification Exam(s) ]
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IBM [1533 Certification Exam(s) ]
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IEEE [1 Certification Exam(s) ]
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Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
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Juniper [65 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
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McData [3 Certification Exam(s) ]
Medical [68 Certification Exam(s) ]
Microsoft [375 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [3 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [282 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
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QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
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Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [135 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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