7765X exam Dumps Source : Avaya Workforce Optimization Select Implementation and Support
Test Code : 7765X
Test title : Avaya Workforce Optimization Select Implementation and Support
Vendor title : Avaya
: 66 actual Questions
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SANTA CLARA, CA--(Marketwired - June 14, 2016) - As client event increasingly becomes the brand unique battleground, midsize corporations are trying to find opportunities to adopt know-how with a purpose to provide them an talents over their higher commercial enterprise rivals. today, Avaya introduced a brand unique customer appointment confess that gives midsize agencies with the operational intelligence necessary to boost contact hub performance and power a worthy consumer journey. extremely reasonably-priced, touchstone to deploy, and intuitive to build disburse of, Avaya team of workers Optimization select permits a gigantic achieve of insights into the consumer experience, permitting midsize companies to create probably the most cost through every consumer interaction.
Survey after survey suggests that purchasers disburse extra with and are more loyal to businesses that build it effortless to conclude business1. Staying on profitable of the consumer event requires technology that gathers, measures and analyzes every sole contact features of the client experience; however, the powerful body of workers optimization solutions able to doing so are usually provided best to better agencies.
click on to Tweet: Avaya unveils unique arrow for the Midmarket quiver: work compel Optimization select http://bit.ly/1YmYiau
Avaya group of workers Optimization select permits midsize businesses to:
purchasable these days, Avaya team of workers Optimization select seamlessly integrates with Avaya IP office Contact middle, Avaya Contact middle select and Avaya air of mystery Contact center. The solution represents the first Avaya-branded offering from the KnoahSoft acquisition in 2015. For greater tips, seek advice from: http://www.avaya.com/country/product/team of workers-optimization-select
"Avaya body of workers Optimization select permits us to list one hundred% of their outgoing and incoming calls after which, when vital, quickly learn these client interactions to correctly address consumer disputes and validate client cost guarantees. if you're a medium-sized enterprise and you exigency a body of workers optimization solution that can provide enterprise-like team of workers optimization capabilities at a cost factor in an application to not smash your budget, then recollect to select Avaya personnel Optimization opt for."- Jeff Kerslake, President at common collection agency
"Midsize agencies are very savvy concerning the position expertise can play to exploit and increase their business, however are equally dainty to its rate and complexity. Avaya group of workers Optimization select offers the advanced capabilities companies exigency and the entire cost of possession that midsize businesses want while delivering the experiences that valued clientele demand."- Karen Hardy, senior director of consumer appointment solutions, Avaya
Avaya is a leading company of options that enable consumer and team appointment throughout varied channels and devices for greater consumer adventure, multiplied productiveness and more desirable fiscal performance. Its world-classification contact core and unified communications applied sciences and services are available in a wide selection of bendy on-premises and cloud deployment alternate options that seamlessly integrate with non-Avaya functions. The Avaya appointment atmosphere enables third parties to create and customize commerce applications for aggressive abilities. The Avaya cloth-based mostly networking options allay simplify and speed up the deployment of company crucial functions and capabilities. For more counsel tickle seek advice from www.avaya.com.
definite statements contained during this press unencumber may exist forward-searching statements. These statements may exist identified via ahead-looking terminology such as "count on," "consider," "continue," "could," "estimate," "are expecting," "intend," "might also," "might," "plan," "advantage," "predict," "should" or "will" or other equivalent terminology. they now maintain based mostly these ahead-looking statements on their latest expectations, assumptions, estimates and projections. whereas they correspond with these are comparatively cheap, such ahead searching statements hold universal and unknown dangers and uncertainties, many of which might exist beyond their control. These and other captious factors could cause their genuine effects to vary materially from any future outcomes expressed or implied by means of these forward-searching statements. For a list and silhouette of such dangers and uncertainties, tickle consult with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any end or duty to update or revise any forward-looking statements.
All emblems identified through ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. every sole other trademarks are the property of their respective homeowners
comply with Avaya on Twitter, fb, YouTube, Flickr, and the Avaya connected weblog.
1 "self adequate client 2015: On hang for intellectual client provider" British Telecommunications plc, commissioned with the aid of Avaya, 2015
wonderful, built-In Encryption helps Over-the-accurate Public and Hybrid Cloud Deployments to back reduce the growing to exist variety of Cyberattacks geared toward small and Midsized businesses
SANTA CLARA, CA--(Marketwired - August 30, 2016) - Avaya nowadays announced the newest version of its market-leading unified communications solution for small and midsize agencies. Avaya IP workplace release 10 adds a host merits for businesses in terms of security, resiliency and end-user event, as well as for the channel partners who serve them.
among a number of enhancements, the newest edition of the Avaya IP office Platform™ increases safety and resiliency. Now, developed-in signaling and media encryption for endpoints and UC shoppers helps hold privateness and statistics integrity -- essential in any deployment, however specifically in those delivered through absolute or hybrid cloud capabilities. This spicy duty in Avaya IP office is supplied at no additional pervade or introduced complexity, unlike many other over-the-exact, absolute cloud UC dealer choices obtainable these days that simplest give encryption as an optional line item -- if at all.
This boost in protection is in particular colossal to the midmarket: in response to a 2015 global survey record(1), the variety of assaults said with the aid of midsize corporations elevated sixty four% between 2013 and 2014, from 2,581 to four,227. The raise in attacks on this section comes partly because of cybercriminals turning to midsize businesses in hopes of smooth access.
click to Tweet: .@Avaya IP workplace increases safety for Cloud-based mostly Deployments, Enhances consumer event #AvayaNation http://bit.ly/2bMmaDw
past different absolute cloud deployments, the latest edition of IP office takes a special approach to resilience, presenting device failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. some thing the method, the equipment stays energetic and users maintain connectivity every sole the route through the outage.
Richer consumer ExperienceTo meet the rising expectations of conclusion-clients for a richer, greater streamlined event, the Avaya IP office Platform introduces the H175 video mobilephone, with a 7" hello-definition touchscreen reveal it truly is apposite for the very own, govt desk or a small conference room. additionally, IP office R10 opens a number of APIs to build it more convenient for developers to create WebRTC primarily based purchasers to simplify configuration and deployment for companions. eventually, virtual meeting capabilities had been streamlined and bolstered with WebRTC audio and richer collaboration capabilities.
Smarter Contact centers for Midsize CompaniesFor midsize organizations with contact facilities, Avaya introduced in June a unique team of workers optimization confess that gives midsize businesses with the operational intelligence mandatory to increase contact hub efficiency and power an efficient customer event. extremely competitively priced, simple to set up and intuitive to build disburse of, Avaya staff Optimization select allows a gigantic achieve of insights into the client experience, enabling midsize groups to create probably the most cost via each consumer interplay.
The Avaya IP office Platform is accessible through authorized channel partners in three deployment alternate options: premises-based, hybrid or absolute cloud answer. With more than half a million methods shipped globally, Avaya IP workplace is one of the most widely sold unified communications options for small and midsize companies available in the market nowadays.
"The problem of maintaining with growing, ever-altering cybersecurity threats is daunting -- exceptionally for small and midsize organizations with cost achieve and useful resource constraints. or not it's these very constraints that boost the inclination to opt for cloud-based functions; however, or not it's additionally not a given incontrovertible fact that safety is or will exist offered by route of their cloud supplier. that is why they believe safety should exist developed into the confess as opposed to bolted on. or not it's elementary, and a core portion of their Avaya IP workplace Platform."Gary E. Barnett, SVP and GM, Avaya appointment options
"With pastime in cloud options extra accelerating among their small and mid-size commercial enterprise purchasers, Carousel can now present their Powered by route of Avaya IP workplace-as-a-carrier or as an on-premise answer. With unlock 10, their purchasers will handicap from quicker, extra streamlined deployments and the constructed-in encryption, which offers a significant differentiator over different OTT cloud solutions."Jim Marsh, Chief revenue Officer, Carousel Industries
"SMBs are increasingly attracted to cloud solutions, but are at diverse levels of adoption: some are every sole in, some select upon on premise, some are in between. Avaya offers a election with the very code groundwork and efficiency regardless of deployment strategy. And just as crucial, protection capabilities are baked in, not just optional. Avaya's message of protection, flexibility, and efficiency will resonate with SMBs.Ray Boggs, vice chairman SMB research, IDC
About AvayaAvaya is a number one company of options that enable consumer and group appointment across sever channels and gadgets for more advantageous client journey, increased productiveness and stronger monetary efficiency. Its world-classification contact hub and unified communications-applied sciences and services can exist organize in a great election of resilient on-premises and cloud deployment alternatives that seamlessly combine with non-Avaya purposes. The Avaya walkaway enables third parties to create and personalize enterprise applications for competitive abilities. The Avaya cloth-based mostly networking solutions back simplify and accelerate the deployment of commerce vital functions and services. For extra tips tickle dispute with www.avaya.com.
definite statements contained in this press unlock can exist forward-looking statements. These statements could exist identified by route of forward-searching terminology equivalent to "assume," "believe," "proceed," "could," "estimate," "are expecting," "intend," "may additionally," "could," "plan," "capabilities," "predict," "may still" or "will" or other identical terminology. we've primarily based these ahead-searching statements on their present expectations, assumptions, estimates and projections. whereas they regard these are most economical, such ahead looking statements hold time-honored and unknown dangers and uncertainties, many of which might exist beyond their control. These and different Important components may cause their precise effects to vary materially from any future consequences expressed or implied via these ahead-looking statements. For a list and description of such dangers and uncertainties, tickle advert to Avaya's filings with the SEC that can exist organize at www.sec.gov. Avaya disclaims any end or duty to update or revise any ahead-looking statements.
All logos recognized through ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. every sole other logos are the property of their respective house owners
observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked weblog.
Avaya has announced the latest version of its market-main unified communications solution for small and midsize groups. Avaya IP workplace free up 10 provides a bunch merits for groups in terms of security, resiliency and conclusion-consumer journey, as well as for the channel companions who serve them.amongst several enhancements, the newest version of the Avaya IP workplace Platform raises security and resiliency. Now, built-in signaling and media encryption for endpoints and UC purchasers helps maintain privacy and statistics integrity — captious in any deployment, but notably in those delivered via absolute or hybrid cloud services.This duty in Avaya IP office is supplied at no further pervade or added complexity, unlike many other over-the-precise, absolute cloud UC vendor offerings attainable today that best supply encryption as an optional line merchandise – if in any respect.This raise in security is peculiarly giant to the midmarket: in response to a 2015 international survey report, the variety of assaults suggested through midsize corporations accelerated sixty four% between 2013 and 2014, from 2 581 to 4 227. The increase in attacks on this segment comes partly due to cybercriminals turning to midsize corporations in hopes of smooth access.beyond different absolute cloud deployments, the latest edition of IP workplace takes a sever strategy to resilience, offering system failover cloud to cloud, cloud to premises, premises to cloud and premises to premises. anything the strategy, the device stays energetic and users retain connectivity every sole over the outage.to fulfill the rising expectations of end-users for a richer, more streamlined adventure, the Avaya IP workplace Platform introduces the H175 video phone, with a 7-inch high-definition touchscreen screen this is suitable for the own, government desk or a small conference room. additionally, IP workplace R10 opens a number of APIs to build it less complicated for builders to create WebRTC primarily based valued clientele to simplify configuration and deployment for partners. eventually, virtual assembly functions maintain been streamlined and bolstered with WebRTC audio and richer collaboration capabilities.For midsize organizations with contact facilities, Avaya announced in June a brand unique staff optimization confess that gives midsize corporations with the operational intelligence vital to increase contact core efficiency and compel an excellent client adventure. totally cost effective, touchstone to deploy and intuitive to use, Avaya group of workers Optimization select enables a wide achieve of insights into the consumer experience, permitting midsize companies to create essentially the most cost through every client interplay.The Avaya IP office Platform is obtainable via authorized channel partners in three deployment alternatives: premises-based mostly, hybrid or absolute cloud solution. With greater than half 1,000,000 systems shipped globally, Avaya IP workplace is one of the most generally offered unified communications solutions for small and midsize companies available in the market nowadays.Gary Barnett, senior vice-president and GM of Avaya appointment options, says: “The challenge of maintaining with turning out to be, ever-changing cybersecurity threats is daunting – peculiarly for small and midsize groups with cost achieve and useful resource constraints.“It’s these very constraints that enhance the inclination to select cloud-primarily based functions; however, it’s also now not a given undeniable fact that protection is or may exist supplied by route of their cloud seller.“That’s why they regard safety may quiet exist constructed into the confess as adversarial to bolted on. It’s elementary, and a core factor of their Avaya IP office Platform.”
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MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its repercussion 360® Workforce Optimization solution has received certified status with key contact hub solutions from Avaya, a leading global provider of commerce communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager.
Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include trait monitoring and call recording, workforce management, analytics, performance management, eLearning and coaching. Designed to allay today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to offshoot and remote offices, to back-office operations departments—Impact 360 helps uncover commerce trends, learn the root cause of employee and customer behavior, and power the prerogative decisions to allay ensure service excellence and achieve continuous performance improvement across every sole aspects of customer care operations.
“Avaya’s close working relationship with Verint has afforded both companies unique efficiencies through the certification testing of Avaya Aura products with repercussion 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact hub Solutions. “The result is a tall even of integration and tenacious synergies between the product lines.”
“We are pleased to maintain completed Avaya Aura certification testing. Through their deep integration, Avaya Aura customers can acquire replete handicap of repercussion 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.
Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test end for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of unique applications and reducing both network complexity and implementation costs.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to allay organizations capture customer intelligence, uncover commerce trends, learn the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, offshoot and back-office operations, its award-winning, next-generation repercussion 360® Workforce Optimization suite is the industry’s most unified solution set—featuring trait monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. repercussion 360 helps improve the entire customer service delivery network, powering the prerogative decisions to allay ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Their solutions enable organizations of every sole sizes to build timely and efficient decisions to improve enterprise performance and build the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and resolve complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, unique York, they back their customers around the globe directly and with an extensive network of selling and back partners. Visit us at their website www.verint.com.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of every sole sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, tickle visit www.avaya.com.
This press release contains "forward-looking statements" within the sense of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar consequence relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to vary materially from those expressed in or implied by the forward-looking statements. For a minute discussion of these risk factors, espy the Company's Current Report on form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by their Current Reports on form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, repercussion 360, the repercussion 360 logo, improve EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
Avaya has updated its contact-center platform for midsize companies with the advanced tools of enterprise-grade contact-center software. The updates direct to lower costs and improve contact-center efficiency.
Avaya IP Office Contact hub 10 offers configuration wizards and templates to set up call and interactive voice response flows, the aptitude to build changes to call flows, real-time and historical reporting capabilities, and a customer callback feature that holds their space in the queue.
The contact-center platform is optimized for disburse with Avaya IP Office software and can exist deployed on premises, in the cloud or a fuse of the two. The platform also supports the Avaya Workforce Optimization Select suite to improve agent and customer interactions.
Avaya IP Office Contact hub 10 is available now in English, Spanish and French.Join.me offers real-time collaboration integrations
LogMeIn Inc.'s join.me has announced unique integrations that allow users to launch meetings through commerce productivity apps, such as HipChat, Slack, Trello and Office 365.
The integration lets users launch voice and video meetings, participate screens and schedule meetings without leaving the app they're working in. A user working in Slack or HipChat, for example, can inject a join.me meeting URL into the chat stream. A user can also enable a Trello Power-Up to launch a join.me meeting directly from the project management app.
LogMeIn also announced unique join.me APIs that allow developers to embed real-time collaboration capabilities in their commerce apps.
"The route people are working is clearly shifting from stand-alone, planned meetings to ad hoc collaboration that happens on the fly," said Frost & Sullivan analyst Roopam Jain. "Integration of video and web collaboration with key commerce applications enhances the context within which information is shared, leading to better commerce outcomes and workflow enablement."ShoreTel launches cloud ally program
ShoreTel has announced a unique program that allows channel partners to acquire ownership of the installation process for ShoreTel Connect CLOUD customers.
The program makes partners the sole point of contact for customer installations, and partners remain the sole point of contact after installations. The program requires certification for partners, and ShoreTel designates a project manager as the partner's sole point of contact for customers.
The program gives partners the chance to differentiate from each other, said Heather Tenuto, vice president of global channel programs at ShoreTel, based in Sunnyvale, Calif. The program allows partners to increase revenue and provide more consistent customer service to organizations, regardless of the deployment options they select for ShoreTel cloud services.A recognize at BroadSoft's branding initiative
In a recent blog, analyst Zeus Kerravala of ZK Research in Westminster, Mass., examined BroadSoft's unique branding initiative to increase awareness of its achieve in the unified communications as a service (UCaaS) market. Most businesses that maintain deployed a UCaaS platform are using BroadSoft services, but many conclude not realize it, according to Kerravala.
BroadSoft intends to change that with the introduction of a "Powered by BroadSoft" branding for its service provider customers, which include Verizon, Vonage and Orange. However, the branding will require education for businesses, since they don't always care about the underlying technology of their services, Kerravala wrote in his blog.
To address this, BroadSoft announced a unique UCaaS commerce suite that offers three core apps: UC-One, Team-One and CC-One. Kerravala said there is chance for success with the initiative, as service providers exigency to hasten devotion a glance to back up with the competition, and BroadSoft's suite gives providers competitive services.
But there will exist issues BroadSoft must exist prepared to address. If a service provider uses the "Powered by BroadSoft" branding, but has a penniless network that degrades performance, it could create the imprint that BroadSoft's services are poor, Kerravala wrote. BroadSoft should recognize to set technical requirements for the branding to ensure a minimum even of quality.
SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (AVYA) today announced the company is positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact hub Infrastructure, Worldwide1, marking the 17th time that Avaya has been in the position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as “companies that execute well against their current vision and are well positioned for tomorrow”.
“Companies that prioritize the Customer suffer generally demonstrate a higher rate of revenue growth,” said Jim Chirico, president and CEO, Avaya. “The key to ensuring a trait suffer in this digital age is to start with a robust, resilient infrastructure that enables the company to manage every sole aspects of the customer suffer and serves them well into the future. Companies continue to rely on Avaya to enable their digital transformation, which is why they feel that no one in their industry has demonstrated the history of leadership, vision and execution that Avaya has achieved, highlighted by this most recent recognition as Leader in the Gartner Magic Quadrant.”
Companies in over 150 countries around the world select Avaya contact hub solutions to transform their customer service and back operations, including Alorica, Eletropaulo, Exelon, Florius, Liberty Mutual, Yanfeng Automotive Interior Systems and others. Avaya’s comprehensive, end-to-end portfolio helps drive digital transformation by providing the secure, resilient foundation to power seamless self and assisted service over any channel, the aptitude to create and integrate applications in house, from Avaya or other third parties, and the workforce management tools to ensure continuous improvement. Avaya believes the portfolio addresses the Customer suffer Priorities in 2018 identified in a Gartner report2:
“Across a achieve of CX improvement projects, personalization, Voice of the Customer (VoC), metrics and multichannel-related projects will exist the highest priority activities in 2018.”
Avaya’s flagship contact hub offering, Avaya Oceana™, enables omnichannel capabilities for a personalized, multi-touch customer experience, a context-rich agent environment and seamless interactions and handoffs between mobile, self, and live service. Avaya Analytics delivers powerful, real-time and historical analysis and visualization of the customer journey. In addition, Avaya walkaway enables rapid progress and integration of customized or pre-built applications – known as Avaya Snap-Ins – from Avaya and third-party developers. Avaya Workforce Optimization solutions enable companies to record the voice of the customer, analyze, and evaluate employee performance and deliver coaching to improve the customer experience.
Throughout the year, Avaya continued to forward its contact hub portfolio with a number of strategic moves and innovative solutions: Offering Avaya Contact hub solutions as cloud, hybrid, or on-premises deployments – including Avaya Oceana; acquiring Spoken Communications for CCaaS for great enterprises; announcing the Avaya Mobile suffer – a unique offering that enables contact centers to identify incoming calls from mobile devices and optimize the customer suffer for the device; and a strategic partnership with Afiniti to incorporate behavioral pairing into Avaya contact hub routing. In addition, Avaya Ava – the company’s virtual customer assistant -- made her debut equipped with natural language processing, machine learning, and innovative analytics to enable effortless customer appointment through convivial media and messaging platforms.
The 2018 report on the Magic Quadrant for Contact hub Infrastructure, Worldwide, evaluated 11 different contact hub infrastructure vendors on completeness of vision and aptitude to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers, and Leaders. Gartner defines contact hub infrastructure (“CCI”) as “the products (equipment, software, and services) needed to operate call centers for telephony back and contact centers for multichannel support. A third deployment option for CCI is as a core component of customer appointment centers, in which functionality is tightly integrated with CRM and convivial media channels to give a ‘single view of the customer’ across every sole touchpoints”.
1Gartner, “Magic Quadrant for Contact hub Infrastructure, Worldwide” Drew Kraus, Steve Blood, Simon Harrison, 17 May 2018.
2Gartner, “Customer suffer 2018 Benchmarks: Turning recur on Investment Into Reality,” Nick Ingelbrecht, Ed Thompson, Olive Huang, Melissa Davis, Julie A. Meyer, 4 May 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not counsel technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not exist construed as statements of fact. Gartner disclaims every sole warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Avaya (AVYA) enables the mission critical, real-time communication applications of the world’s most Important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact hub and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to conclude this than Avaya. For more information, tickle visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains inescapable “forward-looking statements.” every sole statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may exist identified by the disburse of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to vary materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, tickle advert to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of Important factors included in the Company’s SEC filings may not hold every sole of the material factors that are Important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of unique information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. every sole other trademarks are the property of their respective owners
View source version on businesswire.com: https://www.businesswire.com/news/home/20180522005527/en/
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