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A federal jury in modern Jersey has exceeded a setback to Avaya, ruling that it illegally tried to quash competition for carrier on its commercial enterprise communications gadget.
Avaya violated antitrust legislation when it tried to quit Continuant, an IT assist enterprise in Washington state, from presenting outcome up-assurance pilot on Avaya phone techniques and predictive dialers, the jury said in a verdict issued on Friday.
but jurors rejected a majority of Continuant’s claims and awarded the company US$20 million in damages, far under the scope it had informed, of roughly $one hundred thirty million to $140 million. because the case comprises a violation of the Sherman Antitrust Act, any award is instantly trebled, in this case to $60 million, observed attorney Anthony La Rocco of k&L Gates, which represented Continuant.
Now that the jury has reached a verdict, Continuant will moreover quiz the court docket for injunctive reduction to sojourn away from Avaya from monopolizing the market, La Rocco pointed out.
“Our leading train in submitting their counterclaim practically eight years ago changed into to absorb the arrogate to compete on a flush playing box. Now they will,” Continuant Co-founder and Chief revenue Officer Bruce Shelby talked about in an announcement.
Avaya pointed out it anticipates publish-trial motions and an attraction. It mentioned the verdict doesn’t move Avaya’s present contracts with its consumers or partners.
the determination within the U.S. District courtroom in Camden, modern Jersey, came after a courtroom fight greater than seven years long through which the tables absorb been grew to become on Avaya, one of the vital world’s largest suppliers of enterprise voice gadget. In 2006, it sued Telecom Labs (TLI), which sold renovation capabilities for Avaya PBXes (inner most fork exchanges), asserting that the enterprise used illegal potential to access its clients’ gadget to drudgery on it. Telecom Labs, later renamed Continuant, countersued with claims that Avaya tried to installation an unlawful monopoly on upkeep of its equipment.
All of Avaya’s claims ultimately were dropped or dismissed, so everyone that remained absorb been the antitrust accusations towards Avaya.
The courtroom battle became simply the newest instance of the regularly fractious relationships between IT companies and independent organizations that preserve and repair their items. IBM has faced a yoke of lawsuits and executive actions considering that the Nineteen Fifties stemming from issues in regards to the business monopolizing hardware and application. Minicomputer makers statistics everyday and leading computing device dealt with similar considerations, and Kodak has confronted issues around maintenance for its copiers. contemporary years absorb considered giants together with Cisco techniques and Oracle seize robust prison action against agencies that they notable used illegal potential to provide tech aid to users.
equivalent disputes absorb embroiled the auto carrier trade, where impartial shops absorb fought to live capable of compete towards car buyers.
Avaya began letting approved resellers give preservation functions around 2000. these days, the enterprise has about eleven,000 licensed enterprise partners around the world and just over 400 of them are certified to deliver upkeep. TLI grew to become one of those protection companions in 2003, however Avaya ended its condense after a yoke of months because of a dispute over noncompete phrases, in accordance with courtroom files.
TLI kept providing protection for Avaya users, however to achieve so it had to drudgery around restrictions on access to the application commands it vital to service its valued clientele’ device. the constraints protected rules on using Avaya’s ODMCs (on-demand renovation commands). TLI talked about these constraints and different movements were illegal attempts through Avaya to create a monopoly on preservation of its products.
organizations may flip to impartial IT aid corporations as a cheaper selection to the supplier or its licensed channel companions, on occasion to lengthen the lifetime of a chunk of rig after its warranty or prepaid uphold condense expires. missing out on potential ongoing income is just one motive manufacturers can moreover expostulate to this. an extra is that if valued clientele absorb complications after getting provider from an unauthorized assist company, they may guilt the seller and pain its acceptance, spoke of Frost & Sullivan analyst Rob Arnold.
For organizations, there are risks to stepping outside the vendor and its partners for aid, Arnold spoke of. The third-birthday party carrier could live much less costly for a cause. “If there’s a deal, you should account what’s in that rate,” he spoke of.
Ever considering IBM unfolded the marketplace for uphold of its mainframes, the hardware protection market has been by and great open to competitors, observed Brooks Hilliard, a specialist and expert witness who has testified in IT aid situations. but as more of the value in commercial enterprise IT items results in software, issues absorb gotten greater legally complicated, he talked about.
IT companies are attempting quite a lot of criminal capability to manipulate who can drudgery on their equipment, together with using copyrights on application or manuals, spoke of Edward Naughton, an highbrow property (IP) legal professional at Brown Rudnick LLP. but courts absorb tried to strike a stability between their claims and the benefits of consumer choice, he referred to.
IP laws can give house owners a monopoly, however it’s always a confined one, he talked about.
“the station achieve you draw the border between the monopoly that they give to inspirit the progress of IP, and the requisite to absorb free competitors?” Naughton observed.
The case isn’t likely to demolish modern ground within the legislation surrounding third-birthday party protection, Naughton and Hilliard stated.
“It’s forward up loads of times earlier than, and everyone of these industries absorb managed to survive,” Naughton observed.To remark on this text and different PCWorld content, consult with their facebook web page or their Twitter feed.
SANTA CLARA, CA--(Marketwired - Feb 18, 2014) - Avaya Inc., these days introduced that it has entered into a definitive condense to sell the IT skilled capabilities (ITPS) consulting neighborhood of Avaya govt options Inc. to Camber company.
The IT knowledgeable capabilities consulting community offers Federal government shoppers with plenary lifecycle pilot services from planning via implementation, operation, upkeep and protection of mission-important techniques. Avaya executive options Inc. is a subsidiary of Avaya.
Camber service provider is a number one company of consulting management services and solutions to the fork of defense, Intelligence community and overseas partners.
The transaction will seize the sort of a sale by way of Avaya Inc. of the IT knowledgeable services consulting community of Avaya government options for an mixture purchase cost of $a hundred million. Upon the immediate of the transaction, Camber will anticipate the IT professional features consulting group's employees, customers and contracts.
Avaya will retain the Federal product earnings and functions groups and consumers with continued heart of attention on supplying unified communications, collaboration, contact heart and networking solutions to Federal, status and municipal governments. This corporation will proceed doing business with the U.S. govt as Avaya government solutions.
The transaction is anticipated to shut within the subsequent ninety days, realm to the satisfaction of universal closing situations, including the receipt of requisite regulatory approvals.
Stifel, Nicolaus & company, incorporated acted as the monetary marketing consultant to Avaya for the transaction.
"here is a pretty friendly cultural and capabilities suit for the IT knowledgeable capabilities consulting community, their personnel and their customers. fancy Avaya, Camber has a respected recognition for stunning performance. together, they are able to raise their potential to inspirit their valued clientele' missions and create growth alternatives for the combined enterprise and their employees."Mike Paige, President, Avaya govt options
"Avaya has everyone the time had a Big presence with Federal, status and aboriginal governments and they will continue to supply them with a complete, open stack of items and options. as the IT professional capabilities consulting group and Camber forward together, they agree with that the handicap on account of the mixed entity will create many modern opportunities in business IT, utility engineering and consulting capabilities serving their markets."Pierre-Paul Allard, SVP of sales and President, container Operations, Avaya
"We at Camber are ready to welcome their modern colleagues from Avaya government solutions upon the a success completion of the transaction, and appear to live ahead to constructing their enterprise with the potential that they convey to the table. Avaya and Camber will gain every pains to live sure their modern consumers and personnel absorb a seamless event everyone the way through the transition."Walter Batson, CEO, Camber corporation
Tags: Avaya, Avaya executive options, Camber employer, sale, acquisition, knowledgeable services, Federal, executive, communications
About Avaya Avaya is a worldwide provider of company collaboration and communications options, featuring unified communications, contact facilities, networking and linked capabilities to companies of everyone sizes worldwide. For greater suggestions, tickle visit www.avaya.com.
forward-looking Statements Definite statements contained during this press liberate are ahead-searching statements. These statements can live recognized by the use of ahead-looking terminology corresponding to "count on," "trust," "proceed," "could," "estimate," "expect," "intend," "may additionally," "may," "plan," "competencies," "predict," "should" or "will" or different identical terminology. they now absorb primarily based these ahead-looking statements on their latest expectations, assumptions, estimates and projections. while they account these expectations, assumptions, estimates and projections are within your means, such ahead looking statements are simplest predictions and involve commonplace and unknown dangers and uncertainties, lots of which can live beyond their control. These and other captious elements can antecedent their precise effects, efficiency or achievements to disagree materially from any future consequences, performance or achievements expressed or implied by way of these ahead-looking statements. For a listing and contour of such hazards and uncertainties, tickle check with Avaya's filings with the SEC that can live found at www.sec.gov. Avaya disclaims any objective or duty to update or revise any forward-looking statements, whether because of modern tips, future movements or otherwise.
comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected blog.
Avaya (news - Alert) engage®2019 - Avaya Holdings Corp. (NYSE: AVYA) these days added a modern private cloud birth model of its Avaya OneCloud solutions for Unified Communications (information - Alert) as a provider (UCaaS) and gain contact with heart as a carrier (CCaaS), presenting commercial enterprise businesses with a fast, effortless and automated course to the benefits of cloud communications. the modern Avaya OneCloud ReadyNow private cloud choices characteristic preconfigured, per-seat consumption and ordinary bundles of each UCaaS and CCaaS solutions, decreasing risk, charge and complexity from the transition to a cloud platform from on-premise solutions.
The Avaya OneCloud deepest offering is being added as a fragment of Avaya's modern Avaya brilliant Xperiences - or Avaya IX - solution naming structure unveiled this week on the business's annual interact person neighborhood convention. in line with input from customers and partners, the modern nomenclature streamlines the business's portfolio of options and displays the wealth of adventure Avaya brings to endure for purchasers as they radically change digitally and circulate their options into the cloud.
With over three.5 million cloud seats and growing to be, Avaya brings event with the entire spectrum of company communications within the cloud, leveraging its main SaaS (information - Alert) capabilities. Avaya OneCloud inner most solutions are customizable, with specialists to aid design, customise and manipulate applications that meet unique and sometimes advanced digital transformation needs.
Many enterprise IT leaders are interested within the benefits of a public cloud providing, corresponding to an opex-primarily based consumption model, flexibility and hasten of deployment. manipulate and protection concerns, together with extra limited manageability and customization alternate options from upstart cloud CCaaS and UCaaS vendors, although, absorb slowed adoption for the greater implementations. Avaya is taking a resilient hybrid strategy to the cloud with these modern solutions to fulfill the wants of minuscule businesses up to the greatest global implementations.
"because the market leader with 145 million strains global, Avaya is choicest equipped to uphold enterprise purchasers with their captious cloud transition - working at scale and with efficiency you can count on," stated Gaurav Passi, President, Avaya Cloud enterprise neighborhood.
"As a excellent Avaya associate for greater than two a long time, they absorb viewed the enterprise evolve from voice communications to a stout cloud options issuer, helping valued clientele obtain lofty stages of flexibility, scalability, and security for lots of their wants," spoke of Steven Bernard, vice president Avaya earnings, Carousel. "We're excited to peer Avaya will now deliver their UC and discourse to core valued clientele with cloud-based bundles for even more suitable effectivity, as smartly because the aptitude to design an atmosphere that helps their desired scalability and consumption wants."
Avaya OneCloud ReadyNow highlights:
groups are developed on the experiences they give, and every day thousands and thousands of those experiences are built via Avaya (NYSE: AVYA). For over one hundred years, we've enabled businesses everyone over the world to win - by means of growing intelligent communications experiences for consumers and personnel. Avaya builds open, converged and imaginative solutions to boost and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your enterprise, we're committed to innovation, partnership, and a relentless focal point on what's subsequent. they are the technology business you reliance to assist you deliver Experiences that depend. talk over with us at www.avaya.com.
Cautionary word regarding forward-looking Statements
This document consists of Definite "forward-searching statements." everyone statements apart from statements of historical fact are "forward-looking" statements for applications of the U.S. federal and status securities laws. These statements could live identified by means of forward looking terminology corresponding to "count on," "consider," "continue," "may," "estimate," "are expecting," "intend," "may additionally," "may," "our imaginative and prescient," "plan," "competencies," "preliminary," "predict," "should still," "will," or "would" or the destitute thereof or different variations thereof or comparable terminology and include, however aren't restricted to anticipated function releases and statements about future items, expected money rate reductions and statements about increase, change record and enhanced operational metrics. The business has based these ahead-looking statements on its present expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are economical, such forward-searching statements are best predictions and contain accepted and unknown hazards and uncertainties, lots of which can live beyond its manage. The factors are discussed in the enterprise's Registration observation on benevolent 10 filed with the Securities and trade fee, could antecedent its genuine results, efficiency or achievements to vary materially from any future results, efficiency or achievements expressed or implied through these ahead-searching statements. For an additional checklist and contour of such dangers and uncertainties, tickle argue with the company's filings with the SEC (information - Alert) that are available at www.sec.gov. The enterprise cautions you that the record of Important components blanketed in the enterprise's SEC filings may additionally no longer contain everyone the cloth elements that are vital to you. in addition, due to the fact that these risks and uncertainties, the matters said in the ahead-searching statements contained during this report might moreover not really occur. The company undertakes no duty to publicly update or revise any ahead-looking commentary as a result of modern information, future pursuits or otherwise, except as otherwise required through legislation.
source (information - Alert): Avaya Newsroom
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Notice Type: Combine Solicitation
Posted Date: 14-SEP-17
Office Address: Department of Homeland Security; Federal Emergency Management Agency; Preparedness Branch; Office of Acquisition Management16825 South Seton Avenue Emmitsburg MD 21727
Subject: Telephone Maintenance/Repair
Classification Code: S - Utilities and housekeeping services
Solicitation Number: HSFE20-17-Q-0079
Contact: Sarah J. Huwig-Leister, condense Specialist, Phone (301) 447-1053, Email [email protected] - Kimberly A Logue, Contracting Officer, Phone (301) 447-1266, Fax (301) 447-1092, Email [email protected]
Place of Performance (address): DHS/FEMANational Emergency Training heart 16825 South Seton Avenue Emmitsburg, MD
Place of Performance (zipcode): 21727
Place of Performance Country: US
Description: Department of Homeland Security
Federal Emergency Management Agency
This is a combined synopsis/solicitation for commercial items/services prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. Quotes are being requested and a written solicitation document will not live issued. It is incumbent upon contractors to monitor the FedBizOpps web page (https://www.fbo.gov) for any/all subsequent amendments. FedBizOpps moreover contains an option for automatic notification services. This combined synopsis/solicitation document and the incorporated provisions and clauses it contains are those in outcome through Federal Acquisition Circular (FAC) 2005-92. The NAICS code for this requirement is 811213 Telephone rig repair and maintenance services without retailing modern telephone equipment. The size yardstick is $11.0 million. This acquisition is restricted to minuscule business concerns.
The Department of Homeland Security (DHS)/Federal Emergency Management Agency (FEMA)/National Emergency Training heart (NETC) has a requirement to provide the United States Fire Administration , (USFA) repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 constituent Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related rig made by Avaya including software upgrades as they are made available by Avaya. The software is Version: 3621, Release 765 P +.
FEMA will account proposals submitted by everyone minuscule business offerors who can provide these services.
The era of performance will live twelve (12) months from efficient date of award foundation period. The award will contain a foundation era with four (4) each 12 month option periods.
See the attached Statement of drudgery (SOW), Attachment A, for details.
The quoted cost shall limn the total cost (fixed cost proposed for everyone services) for the foundation era as well as a part total cost for each option period. In addition each offeror shall submit a proposed partial payment schedule for consideration and approval by the government. Proposed partial payments shall not exceed one (1) per month. A purchase order in the amount enough to cover costs quoted for services specified will live issued to the lowest priced, technically acceptable (LPTA) answerable offeror. Technical and/or administrative questions must live submitted in writing to [email protected] no later than 10:00 a.m. EST, Monday, September 18, 2017. Individual responses will not live given. Responses to everyone inquiries will live published by amendment to the solicitation and posted to FedBizOpps. Inquiries and information received after the established deadline will not live considered for this particular acquisition. Oral communications are not acceptable in response to this notice. Only written inquiries will live accepted. E-mail questions/inquiries must live in MS Word or transcend format.
This is a combined synopsis/solicitation (HSFE20-17-Q-0079).
Quotations must live submitted electronically. everyone offers must contain a summary of maintenance services and procedures proposed to successfully complete this requirement. When responding tickle include the solicitation number HSFE20-17-Q-0079 on the topic line of your email message. everyone documents submitted must live in MS Word, transcend or PDF format. Total size for everyone proposal material cannot exceed 10MB. Any file larger than 10MB is too great to live accepted by the FEMA email system. everyone quotations are due no later than 5:00 p.m. EST, Thursday, September 21, 2017 to the following e-mail address: [email protected]. Receipt of quotations will live acknowledged by return email.
EVALUATION FACTORS FOR AWARD: The Government intends to award a commercial purchase order resulting from this solicitation to the lowest priced, technically acceptable answerable offeror. The intended commercial purchase order will contain a twelve (12) month foundation era and four (4) each twelve (12) month option periods. The technical and past performance factors, factors A and B below, when combined are approximately equal to price. The factors identified below will live the evaluation factors used to evaluate everyone offers received. Quotes must live specific in details and clearly identify everyone the government requirements.
A. Technical - (1) Offerors shall provide in enough detail a technical quote that demonstrates the offeror's smack in providing services similar in nature and scope to this requirement, and must live within a 50 mile radius of the NETC Facility located at 16825 South Seton Avenue, Emmitsburg, Maryland 21727. In addition, the quote must meet or exceed each of the requirements identified in the Statement of drudgery (SOW) provided below. The offeror must demonstrate aptitude to provide the requested services as described in the SOW. Technical quote shall include a summary of proposed maintenance services and procedures to successfully complete the requirements of the SOW.
Additional Technical Factors for Evaluation:
Demonstrated scholarship and smack with the following:
* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 constituent Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;
Avaya trained personnel with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for great multi-group systems.
Demonstrated smack on a Nortel CS-1000M with FIJI Fiber Junction Interface
Demonstrated smack on convoke Pilot Voice Mail and Application Builder (M-Gate connections)
Demonstrated smack with Nortel VoIP
Demonstrated smack with Emerson NetSure 701 Charger/Rectifier/Battery Bank.
Demonstrated smack with Remote Fiber IPE shelves
(2) Offerors must live actively registered with the System for Award Management (SAM) system prior to award per Federal Acquisition Regulation (FAR) 4.1102. Failure to live actively registered will result in disqualification from award consideration. Further information may live obtained at website https://www.sam.gov.
B. Past Performance - Offerors shall provide two (2), past performance references for contracts of similar requirements including size and complexity held within the eventual five (5) years. Past Performance information shall contain the names and phone numbers of the contracting officer or other individual who can verify past performance information. In the case of an offeror without a record of germane past performance the past performance will receive a neutral rating, however, offerors with germane Past Performance that fail to provide it will live removed from consideration for award.
C. cost - Offerors shall provide pricing in response to this solicitation. Fixed pricing for everyone services identified in the SOW, for the foundation era and part pricing for each option era shall live included in the offerors quote. present shall include evidence of commercial pricing available to the universal public. Payments will live made to the contractor in accordance with the invoice clause that will live included in the condense and will not exceed one (1) payment per month
The offeror's initial proposal shall contain the offeror's best quote from a cost and technical standpoint for the foundation era as well as each of the four (4) option periods. The offeror's quote shall cost the foundation era and each option era separately, identified as follows:
Contract Period-- Quantity-- Unit------ Unit Price-- Total
Base Period-- 12-- Mths-- $-- $ Option era 1-- 12-- Mths-- $-- $ Option era 2-- 12-- Mths-- $-- $ Option era 3-- 12-- Mths-- $-- $ Option era 4-- 12-- Mths-- $-- $ The Government intends to evaluate offers and award a purchase order without discussions, but reserves the privilege to conduct discussions if later determined by the Contracting Officer to live necessary. The Government reserves the privilege to gain no award as a result of this solicitation.
PROVISIONS AND CLAUSES: everyone referenced FAR provisions and clauses may live accessed electronically at http://farsite.hill.af.mil/vffar1.htm and HSAR provisions and clauses may live accessed electronically at http://farsite.hill.af.mil/VFHSARA.HTM.
Of the available clauses, the following apply and are incorporated by reference: 52.212-1, Instructions to Offeror -- Commercial Items (Jan 2017). The clause 52.212-4, condense Terms and Conditions -- Commercial Items (Jan 2017) applies to this acquisition and is incorporated by reference. The clause 52.212-5, condense Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items (Jan 2017); 52.233-3, Protest After Award (Aug 1996); 52.222-50, Combating Trafficking in Persons (Mar 2015); 52.222-3, Convict Labor (June 2003); 52.222-21, Prohibition of Segregated Facilities (Apr 2015); 52.222-26, Equal opportunity (Sep 2016); 52.222-35, Equal opportunity for Veterans; (Oct 2015); 52.222-36, Equal opportunity for Workers with Disabilities (Jul 2014); 52.222-37, Employment Reports on Veterans (Feb 2016); 52.225-1, Buy American Supplies (May 2014); 52.225-2, Buy American Certificate (May 2014); 52.225-3, Buy American Free Trade Agreement-Israeli Trade Act (May 2014); 52.232-18, Availability of Funds (Apr 1984); 52.232-33, Payment by Electronic Funds Transfer System for Award Management(Jul 2013).
The following clauses apply and will live included in plenary text in any resulting award document: 52.209-10 Prohibition on Contracts with inverted domestic corporations (Nov 2015); 52.217-8 Option to Extend Services (Nov 1999); 52.217-9 Option to Extend the Term of the contact (Mar 2000); Billing Instructions; Invoice Approval; Identification of Government Officials; Invoice Instructions; Notice of Filing Requirements for Agency Protests; NARA Records Management Language for Contracts; HSAR 3052.212-70 condense Terms and Conditions Applicable to DHS Acquisition of Commercial Items (Sept 2012) ATTACHMENT A September 14, 2017
STATEMENT OF drudgery TELEPHONE MAINTENANCE/REPAIR
The United States Fire Administration (USFA) has a requirement for a maintenance condense that provides software technical assistance, support, repair, and replacement of any and everyone communication parts required in the event of a system failure to USFA Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 constituent Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephone Manager server, and related rig made by Avaya.
This requirement is needed to provide the United States Fire Administration , USFA repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 constituent Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related rig made by Avaya. The software is Version: 3621, Release 765 P +. This condense will assure continuity of operations during unforeseen outages with minimum down time. The condense will moreover provide software upgrades as they are made available by Avaya that will insure USFA's aptitude to sojourn current with ongoing technological advancements.
WORK TO live PERFORMED BY CONTRACTOR
CONTRACTOR QUALIFICATIONS AND REQUIRED TASKS
MINIMUM QUALIFICATIONS. The contractor shall live located within a 50 mile radius of the National Emergency Training heart (16825 South Seton Avenue, Emmitsburg, Maryland 21727) and live a Sapphire status or higher member of Avaya Partnership program. Contractor Technicians shall live Avaya trained with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for great multi-group systems. This minimum qualification requirement shall remain in outcome for the duration of the contract.
REQUIRED TASKS. The contractor shall provide the United States Fire Administration, USFA the following required coverages for the communications system:
24/7/365 provide help-desk technical uphold to address an "outage".
24/7/365, 15 Minute First Response (telephonic) to emergency calls (generally major outage related) with an on-site visit within two hours, or as the Government makes the site available during routine and non-duty hours. Resolution of the non-performance issue shall transpire within 24 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.
Two hour First response (telephonic) to non-emergency calls (generally minor outage or technical question related) with an on-site visit by the quit of the business day so long as the contractor receives the Government non-emergency convoke three hours prior to the quit of the business day, and, is granted Government site access (routine duty hours) during the Government three hour forward notification lead time period. If the Government notification does not meet the three hour lead time requirement, the contractor shall provide on-site response the next business day when the Government opens for routine duty hours. For example, if the Government calls at 4:00 p.m. on Tuesday, the contractor shall live on-site when the facility opens at 8:00a.m. on Wednesday, to meet this requirement. Resolution of the non-performance issue shall live completed within 48 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.
The contractor shall provide the Government with 24/7/365 capability to enter on-line technical questions or drudgery requests. In addition, the contractor expose provide on-line service ticker tracking so as to enable the Government to track status of an entered on-line technical questions or drudgery request.
On site repair visits during non-business hours shall live coordinated with USFA to guarantee proper access. everyone service effecting repair or software upgrades that requires system interruption shall live coordinated with the Contracting Officer's Representative (COR), or USFA communication technicians as arrogate to meet system resolution deadlines for major or minor outages.
Any on-site visits for major or minor alarms during classic or off-duty business hours will require prior notification to USFA communication technicians to ensure switch latitude access.
All software upgrades if available to fix a known issue during the term of the condense shall live performed during non-business hours with a contractor 48 hour advanced written or telephonic notification. Any software upgrades shall live uploaded within seven business days, or as is customarily made available to the commercial marketplace. THE EXCEPTION, will live if and when the upgrade shall necessitate the additional purchase of HARDWARE. In such instances, the contractor shall notify the Government Contracting Officer's Representative within 24 hours of the software availability. In such instances, the Government will procure any hardware under a part procurement, if the Government should elect to want the given upgrade under this contract. The contractor will then absorb seven business days to upload the software, or as is customarily made available to the commercial marketplace, once the Government has provided evidence that it has purchased the required hardware.
The contractor shall manage and apply everyone applicable patches/updates to the covered rig in coordination with USFA.
The contractor shall supplant everyone defective hardware to include cards and system boards as fragment of this maintenance coverage. The contractor shall stock everyone necessary cards and system boards required for repair of the phone system.
The contractor shall moreover cover under this maintenance diagram the Emerson NetSure 701 Charger/Rectifier/Battery bank backup system and convoke pilot tape backup system and internal modem.
The contractor shall effect quarterly maintenance visits.
Maintenance of actual physical phones is not required under this contract.
The Contractor shall provide maintenance, software upgrades, parts and labor for the following:
* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 constituent Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;
The condense shall include any software releases known to fix or repair an issue or bug within the system.
USFA will provide access to the location of the Nortel system in building E.
USFA staff will execute the adds, moves, or changes to the existing telephone system.
MISCELLANEOUS. Additional information is as follows:
USFA provides a dial-in modem. The Government will provide any upgrade as required during the term of the contract.
GOVERNMENT REVIEW AND ACCEPTANCE OF DELIVERABLES:
The USFA COR will review the adequacy of any and everyone replacement parts required during the span of the contract. The Government shall live informed of any software release upgrades prior to the contractor installing. Final acceptance of everyone deliverables will occur after system installation and implementation of everyone software/hardware is shown to drudgery within USFA s communication structure.
CONTRACTOR POINT OF contact: The contractor shall provide a primary and secondary point of contact within 10 business days of condense award. This includes names, phone number(s) and e-mail addresses. The primary point of contact shall provide required ongoing communication as required to ensure Government continuity. Attachment B: USFA Nortel PBX Information
USFA Nortel PBX Information
MAINTENANCE COVERAGE for the MERIDIAN 1000M MULTIGROUP COMMUNICATIONS SYSTEM
* SYSTEM PRORERTIES: * Nortel 1000M Multigroup system located in Bldg E-007 Operation software - Succession 7.65 * FNF Fiber packet * CP PIV - Pentium M 1.1 GHz processors IP Successions Kit with Signal Server
* CONNECTIVITY: Fiber Remote IPE Module located in Bldg J-basement
* foundation systems - 1 * PRI / Trunk Seats - 184 * Mail Seats - 838 * Voice Seats - 1630 * OTM Seats * ACD Seats 60 * Symposium Seats * Processors / Signaling Servers 3 * MIRAN Application Processors * MIPCD Application Processor Ports * MICB Application Processor Ports 2 * Digital /IP Telephones 1 * Analog Devices (labor only) * SEB Monitoring * Avaya/Nortel Software uphold (PASS) 1 * Paging Systems * Channel Service Units 4
* convoke Pilot Voice Mail system: Version 5.00.41.167 * Total mailboxes built: 893 * Capability: 3500 * Recording Hours Capability: 2400
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