642-164 exam Dumps Source : Unified Contact focus Express and Unified IP/IVR (UCCXD) v 1.1
Test Code : 642-164
Test designation : Unified Contact focus Express and Unified IP/IVR (UCCXD) v 1.1
Vendor designation : Cisco
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with the aid of: Dennis Hartmann
service provider takeaway: Cisco Unified Communications manager (CUCM) is the designation routing and signaling piece of the Cisco Unified Communications solution. This component to the chapter excerpt from the booklet implementing Cisco Unified Communications manager, half 1 will deliver an overview of the unique features, as well because the odds essential to set up, configure and set up a Cisco Unified Communications solution.
down load the .pdf of the chapter here.
Cisco Unified Communications (UC) is an IP-primarily based communications gadget integrating voice, video, statistics, and mobility products and purposes. It allows extra helpful, cozy communications and may seriously change the way wherein they communicate. UC represents a communications paradigm shift like that of the invention of the telegraph. UC removes the geographic barriers of constructive communications by utilizing voice, video, and information integration. company will besides live performed with a fluidity that progresses and evolves with you. assistance has been at their fingertips for a long time, however UC allows the sharing of this assistance to create knowledge and cost.
Cisco UC is a component of an integrated solution that contains network infrastructure, protection, mobility, community administration items, lifecycle capabilities, supple deployment and outsourced management alternatives, conclusion-consumer and accomplice financing applications, and third-party conversation functions.
Cisco UC can significantly change the basis line of enterprise by using growing more valuable communications with out losing the own nature of a face-to-face dialog. more valuable verbal exchange leads to reduced time to market and brisk transformation of enterprise approaches through collaboration.
Cisco UC retort ComponentsThe Cisco UC strategy encompasses voice, video, and records site visitors within a solitary community infrastructure. Cisco UC machine is capable of managing bar None three traffic types and interfacing with bar None standards-based community protocols.
Cisco IP Communications represents a brand unique way of offering UC performance to enterprise purchasers. as an alternative of providing a set of disjointed products with particular person free up dates, checking out methodology, and documentation, Cisco UC is a coordinated liberate of an integrated set of products which are verified, documented, and supported as a system.
figure 1-1 illustrates the 4 commonplace layers of the Cisco UC voice infrastructure model and the components that accomplish up the layers.
The components of the indifferent layers are as follows:
Cisco UC network
The Cisco UC device delivers totally integrated communications, converging voice, video, and records over a solitary network infrastructure the usage of standards-based protocols. The Cisco UC gadget promises unparalleled efficiency and capabilities to maneuver current and rising communications needs in the commercial enterprise atmosphere, as illustrated by means of the community topology in determine 1-2.
The Cisco UC product suite is designed to optimize functionality, in the reduction of configuration and preservation requirements, and provide interoperability with numerous different purposes. It offers this skill whereas retaining inordinate availability, QoS, and security.
The Cisco UC device integrates here major communications technologies:
CUCM FunctionsCUCM extends commercial enterprise telephony features and features to packet telephony network contraptions. These packet telephony network gadgets encompass Cisco IP phones, mediaprocessing gadgets, VoIP gateways, and multimedia functions. additional records, voice, and video features, corresponding to converged messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response programs, hold interaction with the IP telephony retort throughout the CUCM utility programming interface (API).
CUCM gives these capabilities:
figure 1-3 suggests IP phones that logically register with some of the CUCMs within the cluster. dissimilar CUCM servers share one database, and the mobile maintains an energetic connection to each the fundamental and backup CUCM server. The motif suggests the mobilephone's rational TCP/ IP connections to the basic server.
CUCM Signaling and Media Paths
CUCM uses SIP or SCCP to communicate with Cisco IP phones for designation setup and teardown and for supplementary provider tasks. After a convoke has been set up, media alternate occurs without retard between the Cisco IP telephones across the IP network, the usage of the real-Time Transport Protocol (RTP) to raise the audio. CUCM is not worried in a convoke after the designation has been install. If the CUCM server had been unplugged bar None the way through the age of the name, users would not note unless they tried to accomplish exercise of a feature on the cell. CUCM is worried most efficacious in convoke setup, teardown, and lines. If the CUCM server that set up the designation hold been down throughout a dialog, conclusion clients would survey a message indicating "CM Down, elements Disabled" on the lcd monitor of the IP mobilephone.
example: basic IP Telephony name
figure 1-four illustrates a user at phone A inserting a designation to cellphone B. initially of a name, a person at IP phone A picks up the handset, and a message is sent to CUCM letting CUCM live alert of that the device has long gone off-hook. CUCM responds to this stimulus by means of replying with a message that tells the machine to play the dial tone file that is kept in the glimmer recollection of the telephone. The user at cellphone A hears the dial tone and begins dialing the phone variety of phone B. SCCP telephones ship their digits to CUCM as they're pressed (digit by using digit), whereas SIP phones dispatch their dialed digits in a solitary message (enbloc signaling) by using default. SIP phones hold options that allow them to behave in a similar style to SCCP phones (Keypad Markup Language [KPML] and dial suggestions). CUCM performs digit analysis towards the dialed digits. If a match is found, CUCM routes the convoke per its configuration. If CUCM does not find a healthy, a reorder tone is sent to the calling birthday party.
CUCM alerts the calling party to arouse ringback, so the consumer at mobile A will hear the ringback tone. CUCM additionally indicators the designation to the destination cell, which performs the ringdown tone. more information is equipped to the telephones to attest the calling and referred to as party designation and number. (cell A will expose the destination device identify and quantity, and phone B will parade the calling birthday celebration identify and quantity.)
When the person at telephone B accepts the name, CUCM sends a message to the contraptions allowing them to comprehend the IPv4 socket (IPv4 tackle and port quantity) tips by which they should silent talk for the duration of the name. The RTP media course opens directly between the two telephones.
The Cisco IP telephones require no additional verbal exchange with CUCM unless both phone invokes a function, comparable to convoke switch, designation conferencing, or convoke termination.
implementing Cisco Unified Communications manager, piece 1 Cisco Unified Communications supervisor structure Introduction CUCM Overview CUCM Hardware, utility, and Clustering CUCM Licensing summary CUCM overview Quiz
Reproduced from the booklet imposing Cisco Unified Communications manager, piece 1. Copyright 2008, Cisco methods, Inc.. Reproduced through leave of Pearson schooling, Inc., 800 East 96th highway, Indianapolis, IN 46240.
KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the main Market growth features issuer within the country, has applied Cisco® Unified Contact middle categorical options to expand the client provider experiences for their enterprise Unit Healthcare. The retort will streamline contact middle management and processes for agents at DKSH attractive with their pharmaceutical, clinical apparatus and purchaser fitness purchasers.
the usage of Cisco Unified Contact middle specific gives DKSH with more suitable consumer undergo with complete contact administration and sophisticated convoke routing capabilities. Cisco Unified Contact core specific additionally includes an embedded reporting solution that offers a finished view of contact core facts at a glance.
effortless to installation and use, Cisco Unified Contact middle express promises a tremendously relaxed, digital, and intricate consumer interplay administration retort for as much as 400 brokers. It offers state-of-the-art developed-in interactive voice response skill, and proactive client service for an improved consumer journey with integrated outbound designation administration capabilities. Multichannel elements involve handling voice, e-mail, net-chat and sociable media inquiries. The technology implementation aims to enrich agent productivity and business outcomes with precise-time monitoring of distribution and reporting; increasing customer designation resolution with access to skilled technical counsel through speedy messenger and chat services; and cutting back dropped calls.
The know-how implementation aims to enrich agent productivity and company outcomes with real-time monitoring of distribution and reporting; first designation resolution with the uphold of chat aspects for expert technical suggestions; and reducing dropped calls.
"DKSH is the main Market growth functions company in Malaysia and their personnel operate a knowledge-based mostly enterprise mannequin and act as route-to-market experts to give market perception, advertising and income in addition to physical distribution supported through a number one-edge IT platform. it's their commitment to consumers and customers to accomplish exercise of know-how to expand operational effectivity and effectiveness so as to aid them develop their business. With Cisco Unified Contact middle express, they goal to customize customer service journey to deliver better productivity and a much broader competitive side for us in Malaysia."
"DKSH is leading the style in the market growth features industry in Malaysia by connecting the unconnected – where expertise is leveraged to expand operational efficiency, lower lighten charges, and expand availability possibility management. here's above bar None crucial in a market like Malaysia, where expertise-people are the backbone of client aid, as the nation transforms into a linked logistics hub."
DKSH is the main Market expansion features company with a focus on Asia. because the term "Market growth capabilities" suggests, DKSH helps other businesses and brands to grow their company in unique or latest markets.
Publicly listed on the SIX Swiss alternate on the grounds that March 2012, DKSH is a worldwide enterprise headquartered in Zurich. With 680 enterprise areas in 35 nations – 660 of them in Asia – and 26,300 really expert group of workers, DKSH generated internet income of CHF eight.eight billion in 2012.
DKSH company Unit Healthcare is the leading Market growth capabilities company for healthcare corporations in quest of to grow their enterprise in Asia. custom-made choices involve registration and market entry experiences in addition to importation, customs clearance, advertising and marketing and earnings to physical distribution, invoicing and cash collection. items accessible via DKSH Healthcare consist of ethical prescribed drugs, consumer fitness, over-the-counter (OTC), in addition to medical gadgets.
With one hundred fifty company areas in 13 countries and around 9,000 really wonderful personnel, business Unit Healthcare serves over one hundred sixty,000 valued clientele and generated web earnings of around CHF three.7 billion in 2012.
About DKSH Malaysia
DKSH Malaysia is an operation in the DKSH group, providing DKSH's purchasers and shoppers a comprehensive network of income, marketing, logistics, and distribution capabilities, in addition to neatly-established deep indigenous relationships constructed in view that its establishment in 1923 in Malaysia. It is among the oldest and biggest Market enlargement services providers in the country, serving 130 manufacturer homeowners, 13,000 clients and employing a carcass of workers of over 3,000 really expert carcass of workers.
Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps corporations trap the opportunities of day after today through proving that dazzling issues can swirl up if you join the up to now unconnected. For ongoing news, gratify proceed to http://thenetwork.cisco.com. Cisco products are provided in Malaysia via the channel partners of Cisco techniques curious B.V. and Cisco overseas restricted, each being a totally owned subsidiary of Cisco methods, Inc.###
Cisco and the Cisco emblem are logos or registered logos of Cisco and/or its associates within the U.S. and different international locations. a list of Cisco's emblems can live discovered at www.cisco.com/go/logos. Third-celebration trademarks outlined are the property of their respective owners. using the word accomplice does not attest a partnership relationship between Cisco and every other business.
linked resources: Books
ability stage: foundation status: active
least expensive: $200 (shortest track)
summary:for individuals who plan, design, deliver into effect, and function the Cisco Unified Contact middle express (formerly the Cisco IPCC specific edition).
preliminary requirements:You should flood the Unified Communications Contact core categorical Implementation examination ($200). The examination has a seventy five minute closing date and consists of 55-sixty five questions. practicing is available however now not required.
carrying on with necessities:Certification is legitimate for 2 years. To recertify, you must re-take and pass bar None checks for this certification. gratify notice: this includes bar None tests whether refreshed or not. alternatively, you could circulate a existing CCIE or CCDE written examination.achieving or recertifying CCDE or any CCIE instantly extends your energetic specialist certification(s) up to the point of expiration of the final certification done.
See bar None Cisco Certifications
supplier's page for this certification
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LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [69 Certification Exam(s) ]
Microsoft [374 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
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NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
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PayPal [1 Certification Exam(s) ]
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Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
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Riverbed [8 Certification Exam(s) ]
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Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [134 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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