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SINGAPORE, April 25, 2018 /PRNewswire/ -- Avaya Holdings Corp. (NYSE: AVYA), a number one international communications company, introduced today that it is strengthening its dedication to the traffic system Outsourcing (BPO) neighborhood within the Asia-Pacific place. Avaya is introducing conclusion-to-conclusion Contact middle-as-a-provider (CCaaS) solutions for the Asia-Pacific market, with the primary choices purchasable in India and the Philippines in July 2018, adopted by means of the relaxation of APAC by December 2018.
The Avaya CCaaS offerings will give BPOs with resilient deployment options for relocating to the cloud, enabling them to carry differentiated features that boost personnel effectivity and enable company tactics to exist automated. BPOs will continue to regain hold of the constant experiences they predict from Avaya, and exist capable of circulate operations to the cloud at their personal tempo, whereas they continue to focus on adding cost to their clients.
Avaya made the announcement after a dedicated roundtable session with main BPO valued clientele in place, held as a Part of the journey Avaya Asia Pacific adventure taking region in Singapore nowadays. Avaya executives thanked BPO clients for their dedication to the company, gave suggestions on unusual initiatives, and discussed smooth methods to toil collectively to create improved mutual value.
Avaya is actively riding digital transformation initiatives with some of the main BPOs in the APAC region, helping them to build enjoyable and differentiated solutions that radically change consumer experience and deliver stronger cost. Avaya provides contact center solutions for the majestic 10 outsourcers within the Philippines, the exact 5 BPOs in Japan, each main BPO in India, along with many different BPOs throughout APAC.
the brand unusual cloud choices celebrate on from Avaya's acquisition this year of Spoken Communications, a number one innovator in CCaaS solutions for enterprise purchasers. Spoken's cloud-native, multitenant architecture is seamlessly built-in with Avaya air of mystery and Elite applied sciences, presenting a strong structure for Avaya's omnichannel offerings corresponding to Oceana and for its Unified Communications-as-a-provider solutions. With Spoken now Part of the Avaya household, BPOs can access voice functions on the cloud for his or her US customers, providing them with improved flexibility and scalability alternatives.
"Our relationship with the BPO neighborhood is one that is awfully constructive to Avaya, and they are proud to had been long-standing companions with so many agencies within the APAC vicinity -- the core of their BPO ecosystem. helping this region is a huge driver of their investment, product construction and go-to-market system for the BPO sector. these days, we're doubling down on their commitment to this community, and providing a roadmap for their valued clientele' transformation journeys."
Jim Chirico, President and Chief government Officer, Avaya
"We descry Avaya as a trusted associate, one which they covet alongside us as they hump forward on their transformation journey. Avaya shares their vision for leveraging rising expertise developments enjoy precise-time speech analytics and robotic procedure automation to seriously change the client adventure, and enrich productivity, accompanied with cloud transition."
Sandip Sen, global CEO, AEGIS BPO.
"we are actively investing in emerging technologies that will besides exist leveraged emigrate features past voice, and enable their BPO shoppers to enhance efficiency, obligate automation and provide more advantageous flexibility in deployment. we're giving their BPO valued clientele the license to select the capabilities they wish to space on the cloud, whereas minimizing traffic disruption and enabling them to focal point on growing enterprise cost."
Laurent Philonenko, SVP and GM, solutions and technologies, Avaya
can besides 05, 2014
In a bid to attend mid-dimension organisations tackle the needs of their customer, Avaya these days unveiled Avaya Contact middle opt for, the newest addition to its client journey administration answer. This unusual offering helps midsize companies devour the multichannel contact core with the Avaya IP workplace platform.
Avaya Contact core select is the 2d Avaya contact center retort for IP workplace that has been delivered because the starting of the 12 months.
Avaya Contact middle opt for is backed by pass of the business’s Avaya charisma Contact core answer. This retort presents multichannel usher including voice, e-mail, internet chat, SMS and fax; presents assist for native or faraway agents; attend for virtualized VMware environments and assist for 14 country languages.
This carrier makes disburse of expertise-based mostly routing to position a customer in feel with the revise agent the primary time—an agent with the usurp expertise, with access to complete assistance and the flexibleness to movement seamlessly between channels.
Mark de la Vega, vice president, Contact center solutions, Avaya stated, "clients' wants and expectations enact not change simply as a result of the size of a business. Many midsize businesses hold the equal consumer experience aspirations as colossal businesses, but with restricted substances. Avaya Contact center opt for and Avaya IP workplace Contact middle supply the multichannel capabilities, simplicity and affordability they need in a group of options built only for them."
The company besides announced that the unusual Avaya Contact center opt for may exist offered globally in June 2014, through Avaya channel companions. Priced at $18,958, it'll present 30 voice agent licenses, a multimedia license, and a supervisor license. additionally, further licenses are available on a per agent foundation.
Edited by means of Stefania Viscusi
SANTA CLARA, CA--(Marketwired - Apr 29, 2014) -
Avaya these days announced Avaya Contact center choose, the newest addition to its customer adventure management options for midsized groups. Avaya Contact middle select offers refined, multichannel contact center capabilities with the simplicity needed with the aid of a midsize organization.
Midsize corporations are often challenged to give multichannel consumer care with technologies usually constructed for higher firms. Avaya fills the gap in goal-built midmarket communications and collaboration solutions to permit each mid and great firms to equally tackle the needs of their most strategic property: their purchasers.
Avaya Contact middle choose is the first of a unusual class of products from Avaya -- business-class options which are optimized for the midmarket and toil with the Avaya IP office™ Platform. Avaya Contact center select is in response to industry-main Avaya aura® Contact middle and offers:
Avaya Contact center choose is expected to exist often purchasable globally in June 2014 via Avaya channel companions. Avaya Contact middle choose application starts at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. further licenses can exist create on a per agent foundation.
Avaya Contact middle opt for is the 2d Avaya contact center solutions for IP workplace to exist announced seeing that the beginning of the year. Avaya IP workplace Contact center presents multichannel capabilities for 5-one hundred agents.
Led with the aid of the flagship Avaya IP workplace Platform, Avaya's midmarket portfolio offers one of the vital finished portfolios of communication and collaboration options on the market. besides the contact core options, the portfolio includes video collaboration, mobility, safety and networking solutions.
rates "clients' wants and expectations don't change comfortably as a result of the size of a business. Many midsize corporations hold the identical consumer adventure aspirations as gigantic firms, but with limited substances. Avaya Contact middle choose and Avaya IP office Contact middle deliver the multichannel capabilities, simplicity and affordability they need in a set of options developed only for them."Mark de la Vega, vp, Contact center solutions, Avaya
additional substances Avaya Contact core options for Midsize companies
Tags: Avaya, Avaya IP office, contact center, client carrier, client experience, multichannel, midmarket, communications, midsize company
About Avaya Avaya is a worldwide provider of company collaboration and communications options, providing unified communications, contact centers, networking and related features to businesses of entire sizes around the globe. For extra suggestions gratify talk over with www.avaya.com.
certain statements contained in this press liberate are ahead-looking statements. These statements may exist recognized by means of ahead-looking terminology reminiscent of "anticipate," "consider," "continue," "might," "estimate," "expect," "intend," "might also," "may," "plan," "potential," "predict," "should still" or "will" or other equivalent terminology. we've based mostly these ahead-searching statements on their existing expectations, assumptions, estimates and projections. whereas they faith these expectations, assumptions, estimates and projections are not pricey, such forward looking statements are handiest predictions and accommodate close and unknown dangers and uncertainties, many of which can exist beyond their control. These and different censorious factors could occasions their genuine effects, efficiency or achievements to differ materially from any future outcomes, performance or achievements expressed or implied through these forward-searching statements. For an inventory and description of such risks and uncertainties, gratify deal with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any purpose or responsibility to update or revise any ahead-searching statements, even if because of unusual assistance, future routine or in any other case.
follow Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked weblog
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MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact center (AACC), including the Communications Server 1000 platform.
Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to unusual and existing Avaya Aura Contact center users, without forcing infrastructure upgrades, enjoy automatic call distributor (ACD) hardware.
"We are committed to the Avaya community, and believe companies should hold a option in both hardware and software. Their direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a resilient and modern architecture that allows us to seamlessly integrate with any ACD."
Calabrio's direct software integration with the Avaya Aura Contact center adds to its list of integrations offered, which comprise the Avaya Aura call center Elite on the Communications Manager platform.
Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, trustworthy and resilient software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.
Calabrio is a gold member of the Avaya DevConnect program; Part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, accelerate deployment of unusual applications and reduce both network complexity and implementation costs.
A complete list of product announcements, industry accolades and other company intelligence is available in Calabrio's Media Center.
For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's smooth to implement, disburse and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is resilient – providing product bundles and add-ons that win it smooth for customers to begin with the privilege set of applications and features for their traffic today, then build on their success with unusual applications and features as their traffic matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate unusual applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, scholarship workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find intelligence and information at http://www.calabrio.com.
Follow Calabrio on Twitter at: http://www.twitter.com/calabrio
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. entire other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc., Magic Quadrant for Contact center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not counsel technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not exist construed as statements of fact. Gartner disclaims entire warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htmHaberman for Calabrio Tim Nelson +1 612-436-5543
Avaya Networking, Aura Contact center and Unified Communications will attend improve customer service and enhance the fan experience at Citi Field
SANTA CLARA, CA --(Marketwired - January 17, 2017) - Avaya today announced that the unusual York Mets organization will implement the Avaya Aura® Platform for contact center and unified communications, along with a modern Avaya data core networking infrastructure at Citi Field. The goal: Transform the pass the team communicates, collaborates and serves its fans.
With Citi sphere -- the Mets' home stadium -- seeing upwards of 3 million visitors per year, the ball club recognized a need to modernize its ticketing operations department. The Mets moved forward with Avaya Aura, an advanced unified communications and contact center solution, for unusual capabilities that will meet the needs for increased scale and faster, more personalized service, using Integration Partners, an Avaya Diamond-certified partner, to guarantee a smooth implementation.
The staff in the 100+ agent call center will now hold productivity-boosting features such as a single, digital interface for managing entire fan interactions, the ability to dial out of email using a separate click, and the flexibility to disburse any available workstation. In addition, unusual tools will allow the club to better track the number of calls coming in and out of its ticketing department, providing greater visibility into agent performance while capturing the moneyed customer details that lead to next level of service. Future integration between Avaya Aura and the organization's CRM platform will attend ensure that fans hold the best feasible customer experience when purchasing seats or season ticket packages.
Unified communications boosts staff collaboration
With Avaya networking infrastructure that supports enterprise-wide collaboration, Mets team executives will hold an integrated voice, video, data, and web communications to manage their mobility and conference needs. Features such as mobile twinning, which automatically enables calls to employees' office extensions to exist accessed on their cell phones will effectively mobilize their workforce, ensuring staff can respond no matter where they are without delay.
Additionally, since Avaya's advanced unified communications solution can extend across locations, the Mets front office at Citi sphere will soon exist able to seamlessly communicate and collaborate with colleagues who are in Florida for spring training, or with affiliated teams such as the Brooklyn Cyclones.
Resilient network is smooth to manage and maintain
With 40,000+ people in the stands on game days, the Mets staff can't afford to hold any problems communicating. And thanks to a resilient and secure Avaya networking environment that's proven itself at multiple Olympic Games, employees throughout Citi sphere -- a 1.2 million square foot facility - are ensured best-in-class uptime that guards against costly Wi-Fi outages and dropped calls.
Even better, the Mets will disburse Avaya Managed Services to oversee its smart stadium experience. Designed to maximize performance and simplify the pass businesses deliver unified communications and contact center solutions, Managed Services will significantly reduce the amount of time the Mets highly-skilled IT staff disburse maintaining and managing its network, helping the club deliver money by reducing the total cost of ownership of its communications infrastructure and management.
"The NY Mets hold millions of loyal fans and want to provide them the best experience. Avaya understands exactly where they need to fade and delivers the technology that the Mets and their fans can count on."
Tom Festa, Vice President of Technology for the unusual York Mets
Avaya ENGAGE 2017 welcomes Tom Festa, who will exist joining Avaya CMO, Morag Lucey, on stage in Las Vegas on February 14 for a panel titled, "CIOs and CMOs: Better together to drive transformation."
Avaya enables the mission critical, real-time communication applications of the world's most valuable operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some shape of communications enablement, and no other company is better positioned to enact this than Avaya. For more information, gratify visit www.avaya.com and www.avayasports.com.
About Integration Partners
Integration Partners (www.integrationpartners.com) is a collaboration and networking services engineering firm specializing in solutions that are open, scalable and drive to greater productivity and competitiveness for their clients. Their portfolio serves enterprises nationwide with Cloud, Security, Advanced, and Managed Services. Integration Partners is a privately held company headquartered in Lexington, Massachusetts.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.
Certain statements contained in this press release may exist forward-looking statements. These statements may exist identified by the disburse of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They hold based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond their control. These and other valuable factors may occasions their actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, gratify advert to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any purpose or responsibility to update or revise any forward-looking statements.
June 30, 2010Avaya and Cisco are archrivals for enterprise including contact center voice/data communications systems. Cisco and HP, reported Benjamin Pimentel, MarketWatch in March are battling out for supplying gear to the charged cloud-based data center market.
Now HP is partnering with Avaya. Enemy of my enemy is my friend?
Or could it exist that Avaya's owners hold finally create a company that they could wed off to in a successful merger of complementary firms down the road that would enable them to finally cash out?
Before the marriage there is the dating and the activities together. HP and Avaya are doing just that by announcing what they remark is "the delivery of flexible, cost-effective solutions that enable clients to extend advanced traffic communications into their networks and systems."
As Part of a three-year strategic agreement, the companies are adding elements of Avaya's Unified Communications (UC) and contact center products to the HP Unified Communications and Collaboration (UC&C) services portfolio for enterprises. This solution set is to exist sold and delivered by HP.
With HP and Avaya UC Solutions, remark the firms, their clients experience a full life cycle of services and uphold that spans planning, design, implementation, ongoing management and training. HP is offering Avaya Aura UC architecture and applications, Avaya Contact center applications and Avaya's compass of end-user client applications and endpoints as Part of HP UC&C Lifecycle Services. besides organizations with multivendor environments can outsource the ongoing operations of their UC applications and infrastructure with the HP Managed Service offering for Avaya Aura. Clients in the healthcare, life sciences and pecuniary services industries will besides hold access to plumb solutions "designed specifically to address their unique traffic requirements."
HP Networking and Avaya hold tested and certified products and solutions targeted to address the needs of enterprise, midsize and diminutive businesses. These offerings, built on HP's UC&C consulting services, purchase a comprehensive approach to enterprise communications from strategy and planning through implementation, design and education. HP helps clients develop a traffic case, long-term vision and current gap analysis based on their unique requirements. Clients hold a complete life cycle of services to ensure their technology is mapped to deliver organizational value.
Avaya Aura is certified for interoperability with HP Networking products as Part of the HP AllianceONE Program. HP besides is a Platinum- or Gold-certified Avaya Connect channel partner in countries worldwide as well as a Platinum member of the Avaya DevConnect developer program.
"Organizations physiognomy constant change and the decisions they win must exist resilient enough to meet future needs -- such as unification of real-time communication with Web 2.0 and convivial media applications," said Gary M. Budzinski, senior vice president and universal manager, Technology Services, HP. "With HP and Avaya, clients can augment the agility of their existing communication architectures and realize the aspiration of unified communications for multivendor interoperability and ultimately deliver organizational costs."
"HP and Avaya hold highly complementary portfolios that deliver extraordinary benefits to customers, especially when combined with HP's consulting and IT outsourcing expertise," said Joel Hackney, senior vice president, Global Sales and Marketing, and president, sphere Operations and Avaya Government Solutions, Avaya. "The HP and Avaya relationship enables customers to purchase out costs and transform their traffic via the strategic application of communications tools and services in the procurement and management model that best suits a company's objectives."
One major outfit, whose logo appears on HP's and Avaya's power-fed hardware, and that of their rivals, has blessed the partnership.
'Underwriters Laboratories was able to protect their existing multivendor investments and enable greater interoperability between traffic and desktop applications," said Christian Anschuetz, chief information officer of Underwriters Laboratories (UL), a global independent product safety testing and certification organization. "With HP and Avaya, their organization is making greater disburse of technologies they hold today and increasing the productivity of their workforce through richer, easier-to-use collaboration capabilities."Brendan B. Read is unified communications's Senior Contributing Editor. To read more of Brendan's articles, gratify visit his columnist page.
Edited by Marisa Torrieri
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