6201-1 exam Dumps Source : Avaya Contact focus on Avaya Aura(TM)(R) Communication Manager and Avaya muster Management(R) System Implementation
Test Code : 6201-1
Test denomination : Avaya Contact focus on Avaya Aura(TM)(R) Communication Manager and Avaya muster Management(R) System Implementation
Vendor denomination : Avaya
: 55 real Questions
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TOKYO, JAPAN--(Marketwired - November 16, 2016) - KDDI Evolva, certainly one of Japan's leading muster focus carrier providers, announced today an agreement with Avaya to consume the Avaya Breeze™ software building platform to seriously change its contact core offerings. KDDI Evolva will enhance a next-generation contact middle platform that may help omni-channel communications and proffer it to organisations as a cloud provider.
The contact core platform will advocate multi-channel verbal exchange, together with voice, email, text messaging, cell apps, convivial media and WebRTC assist. The platform will enable actual-time tracking and monitoring of customer interactions every through their journey, regardless of the channel valued clientele consume for contact. Communications are instantly directed to probably the most appropriate agent. As KDDI Evolva will present the contact middle platform as a cloud provider, organisations can at once and flexibly transition to an omni-channel ambiance with low delivery-up charges.
The platform might subsist built on Avaya Breeze, which profoundly simplifies application development while delivering built-in capabilities for stronger cell, consumer-facing and hybrid cloud requirements. by using Avaya Breeze, third-celebration purposes can subsist conveniently incorporated, enabling developers to innovate solutions.
KDDI Evolva additionally plans to present much more subtle client adventure management services, with a brand modern chat bot that uses synthetic intelligence (AI) already present process operational checking out on the platform. KDDI Evolva is additionally looking to extend data mining options to increase client capabilities.
Marubeni suggestions programs (MSYS), a certified Avaya partner, will assemble and deploy the platform. MSYS will leverage the power of the Avaya breeze platform to enhance its extensive event in building contact focus solutions, with profound journey in the finance and telemarketing sectors.
KDDI Evolva has been providing muster focus capabilities in Japan for more than 60 years, and combines company method outsourcing (BPO) features with IT solutions to maximise customer price.
Quote:"we are very disdainful to subsist able to sheperd KDDI Evolva's development of its next-generation contact focus platform. by means of utilizing the power of Avaya Breeze, KDDI Evolva can subsist capable of meet consumers' wants and extend the latitude of services it provides, enabling businesses to install Omni-channel options at their personal pace and path."Hedeo WachiManaging Director, Avaya Japan Ltd.
About AvayaAvaya makes it workable for the mission crucial, actual-time conversation purposes of the realm's most essential operations. because the international leader in providing superior communications experiences, Avaya offers probably the most complete portfolio of application and services for contact focus and unified communications with integrated, secure networking -- provided on premises, in the cloud, or a hybrid. cutting-edge digital world requires some ilk of communications enablement, and no different company is more suitable placed to try this than Avaya.
For extra counsel, please consult with www.avaya.com.
Avaya Japan HP: http://www.avaya.com/jp
About KDDI EvolvaKDDI Evolva offers contact core BPO (business process Outsourcing) business. in addition to their flagship contact focus carrier, KDDI Evolva offers "KDDI Evolva Omni-channel solution", including "call assist" to recall expertise of the brief messages to streamline communication, chat help the usage of internet and talk utility, client interactions carrier using synthetic intelligence, "personalised Video". KDDI Evolva promises BPO features that combine IT options to maximise clients' value.
KDDI Evolva HP: https://www.k-evolva.com/
Contact middle options: https://www.bpo.k-evolva.com/
About Marubeni tips systems (MSYS)MSYS is the avow company that can provide excessive price-added options and features in keeping with the state-of-the-art IT. Their strengths are abilities of various industries based on the manufacturing, distribution, service, retail and economic functions, advanced proposals, state-of-the-paintings expertise to contribute to the shoppers' differentiation from a worldwide point of view, and development capabilities of recent solutions that fabricate the most of reducing-edge technology. MSYS helps valued clientele' company to create modern "value" via options, products and features.
MSYS HP: http://www.marubeni-sys.com/
Contact core solutions: http://www.marubeni-sys.com/cc/call_center/call_center.html
comply with Avaya on Twitter, fb, YouTube, LinkedIn and the Avaya connected weblog.
Avaya Holdings Corp., a worldwide leader in solutions to raise and simplify communications and collaboration, should subsist demonstrating its comprehensive portfolio of solutions for the healthcare industry at the upcoming HIMSS world convention & Exhibition held on the Orange County convention and Exhibition middle in Orlando, FL from February eleven-15. Avaya might subsist a Diamond exhibitor at sales space #6541 along side ConvergeOne. The HIMSS 2019 adventure (himssconference.org) brings together over forty five,000 fitness suggestions and expertise gurus, clinicians, executives and market suppliers from around the world.
Avaya solutions for Connecting Healthcare encompass:
Care crew Collaboration• enhance custody coordination with multimedia mobile options;• enhance custody group time with sufferers;• lop back preventable harm via workflows and collaboration.
affected person entry & functions• enhance patient entry to custody with a wealthy omnichannel answer;• reduce wait instances, no suggests and in-community referrals leveraging automation and EHR integration together with your entry center;• Proactively engage patient on their media of alternative;• enhance patient referrals;• increase patient access to remedy regiments and custody plans.
virtual Care• in the reduction of avoidable emergent and pressing custody via telehealth triage;• associate custody team and peer coaches with sufferers in time of want;• help and scale homecare with clinical contact facilities.
“Avaya healthcare options supply the reliability, safety, flexibility and scale they require to more suitable meet the needs of their purchasers via innovative communications equipment, and Avaya is now working with us to transition to the cloud,” spoke of Bob Doran, vice president of Telecommunications, automatic fitness systems. “We presently span fifteen states throughout the U.S. and starting to be, and they now beget trusted Avaya’s 99.999% uptime reliability in view that 1994. they're a depended on accomplice that offers the highest tiers of advocate and service, combined with communications and collaboration solutions they will depend on, and that their customers depend on, every and each day.”
For healthcare providers, the custody group’s talent to communicate with sufferers alongside their health sustain is essential to the mission of supporting their custody draw and cutting back readmissions. with the aid of connecting people, materials, records, and solutions, suppliers can optimize operations and lop back chance, while expanding operational effectivity and profitability. a many-sided communications solution is critically essential to the a success digital transformation of fitness custody systems. The desirable 10 healthcare features businesses in the world, and the exact 10 U.S. hospitals every depend upon Avaya communications options to raise affected person event, enhance custody group effectiveness and collaboration, and pressure accelerated effectivity.
Avaya and its ecosystem of companions beget profound knowledge and teams focused specially on addressing the entertaining necessities of supplying communication options to the healthcare industry. Avaya works with these partners to combine technical, client rendezvous and functions resources to provide a complete portfolio of solutions for healthcare providers addressing affected person entry and capabilities, virtual care, telemedicine and custody group collaboration to help productivity, streamline workflow, enrich the nice of custody and increase ROI.
“we've fifty five far flung areas, three discrete hospitals, and 450 discrete healthcare providers as a allotment of their network, and their Avaya conversation solutions enable us to provide an ultimate mixture of human finger supported by course of smart automation for improved affected person event,” said Tim Rosner, Chief technology Officer, Southcoast health. “We’re implementing modern technologies in healthcare and area loads of value in their lengthy-term partnership with Avaya that allows for us to movement forward efficaciously in this effort.”
in keeping with analysis hard IDC, nowadays there are more opportunities and challenges than ever to with no worry talk with patients, birth with the variety of channel choices cellphone, internet, text, or chat used to connect with them. A one-size-suits-all strategy will now not work. industry affected person entry and features and digital custody coordination solutions should subsist bendy in response to sufferers’ verbal exchange wants and where they are in their patient journey. These solutions must additionally tackle evolving expertise, company, and regulatory requirements dealing with healthcare companies.1
“Our focus is absolutely, 100% on their patients, together with their entire workflow, techniques and communications platform,” renowned Jim Hennigan, IT supervisor, Innova fitness programs. “we're modern and imaginitive methods to boost the affected person journey and to fabricate healthcare extra attainable to diverse corporations dote millennials. Avaya omnichannel options permit us to fabricate consume of every channels of communication, from net chat, video, voice, and telemedicine to provide more useful custody in a proactive, effective way.”
1 “riding Operational Efficiencies through better patient entry and services” IDC, June 2018
About AvayaBusinesses are constructed on the experiences they give, and every day millions of those experiences are developed by course of Avaya (avaya.com). For over one hundred years, we’ve enabled corporations everywhere to win by using growing intellectual communications experiences for customers and employees. Avaya builds open, converged and imaginative solutions to increase and simplify communications and collaboration within the cloud, on-premise or a hybrid of each. To develop your company, we’re committed to innovation, partnership, and a relentless focal point on what’s next. We’re the expertise enterprise you beget faith to aid you convey Experiences that rely.
Cautionary word regarding ahead-searching StatementsThis document carries unavoidable “ahead-looking statements.” every statements other than statements of historic truth are “ahead-looking” statements for purposes of the U.S. federal and condition securities laws. These statements may well subsist identified by means of forward looking terminology similar to "assume," "accept as accurate with," "proceed," "could," "estimate," "expect," "intend," "may additionally," "might," “our imaginative and prescient,” "plan," "expertise," "preliminary," "predict," "may still," "will," or “would” or the rank thereof or other adaptations thereof or related terminology and consist of, however are not restrained to, anticipated money imprint downs and statements about increase, trade list and enhanced operational metrics. The enterprise has primarily based these forward-looking statements on its latest expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are budget friendly, such forward-searching statements are best predictions and involve favourite and unknown hazards and uncertainties, a lot of which might subsist beyond its handle. The elements are discussed within the company’s Registration commentary on kindly 10 filed with the Securities and exchange fee, may antecedent its genuine outcomes, performance or achievements to vary materially from any future outcomes, efficiency or achievements expressed or implied with the aid of these forward-looking statements. For an extra checklist and description of such dangers and uncertainties, please search counsel from the company’s filings with the SEC that are available at sec.gov. The industry cautions you that the checklist of critical factors blanketed in the business’s SEC filings may no longer hold every of the material elements which are critical to you. additionally, since these dangers and uncertainties, the concerns mentioned within the forward-looking statements contained in this report may besides not basically rotate up. The industry undertakes no responsibility to publicly update or revise any ahead-searching commentary because of modern suggestions, future events or otherwise, except as in any other case required via law.
All trademarks identified with the aid of ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. every other trademarks are the property of their respective owners
Riyadh: Avaya Holdings Corp. (NYSE: AVYA) is celebrating the launch of its modern office area at the information expertise and Communications advanced (ITCC), a industrial and housing building that serves as the epicenter of the Riyadh technology community. In what comes as a significant investment in the regional know-how ecosystem, the workplace at ITCC facets the primary Avaya consumer adventure middle to subsist opened in Saudi Arabia.
The core will office a design and examine mattress for world-classification solutions to local industry challenges. Open to Avaya valued clientele, channel partners, lecturers and others, the space features reducing-part amenities wherein native innovators can work to create technological solutions to one of the nation’s most imperative challenges. it'll allow Avaya’s companions and consumers to design options embedding superior applied sciences corresponding to AI and blockchain into their contact middle and unified communications systems. in line with the Saudi imaginative and prescient 2030, Avaya expects this middle to fabricate contributions tremendously to the nation’s digital transformation power.
the brand modern facility besides represents Avaya’s widening commitment to the middle East in generic and Saudi Arabia in specific. The industry hires fresh graduates from Saudi universities, and invests closely into its native channel accomplice ecosystem, which serves a contact core industry chargeable for the advent of tens of heaps of jobs.
About Avaya groups are constructed on the experiences they provide, and each day hundreds of thousands of those experiences are developed through Avaya. For over one hundred years, we’ve enabled groups around the world to win – by using creating intellectual communications experiences for customers and personnel. Avaya builds open, converged and ingenious options to raise and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To develop your enterprise, we’re dedicated to innovation, partnership, and a relentless focus of attention on what’s subsequent. We’re the expertise company you beget aplomb to advocate you bring Experiences that rely. search counsel from us at www.avaya.com.
Cautionary word involving ahead-looking Statements
This doc incorporates unavoidable “forward-searching statements.” every statements apart from statements of historic truth are “ahead-looking” statements for purposes of the U.S. federal and condition securities legal guidelines. These statements could subsist identified by course of forward searching terminology such as "count on," "agree with," "continue," "might," "estimate," "are expecting," "intend," "may additionally," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the impecunious thereof or other variations thereof or comparable terminology and encompass, however are not confined to, anticipated money rate reductions and statements about increase, alternate checklist and stronger operational metrics. The enterprise has based these ahead-looking statements on its present expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are least expensive, such ahead-searching statements are most effective predictions and hold known and unknown hazards and uncertainties, many of which are beyond its control. The elements are discussed within the company’s Registration observation on kindly 10 filed with the Securities and change fee, may antecedent its precise effects, performance or achievements to vary materially from any future consequences, performance or achievements expressed or implied by using these forward-looking statements. For an extra listing and silhouette of such risks and uncertainties, please search counsel from the enterprise’s filings with the SEC that are available at www.sec.gov. The company cautions you that the record of critical elements blanketed within the company’s SEC filings can besides not hold every the material components which are critical to you. moreover, because these hazards and uncertainties, the concerns observed within the forward-searching statements contained in this report may no longer really occur. The enterprise undertakes no obligation to publicly update or revise any ahead-searching commentary on account of modern information, future routine or in any other case, apart from as in any other case required by course of legislations.
Media Contact:Vernon SaldanhaProcre8 (for Avaya)+971 52 288 email@example.com© Press liberate 2019
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Antone Gonsalves and Tracee Herbaugh
Companies want contact centers that can provide customer service by phone, the web or mobile devices. So Avaya Inc. is providing those capabilities in the latest software added to its contact focus product portfolio.
Avaya plans to release in the fourth quarter software called Oceana that integrates with the vendor's on-premises muster focus Elite product and the breeze platform, which is a collection of app dev tools Avaya introduced in March.
Companies that buy Oceana would deploy it on the Avaya Aura Communication Manager, which contains Elite. Communication Manager is at the core of Avaya's unified communications platform. It is besides the foundation for delivering voice, video, messaging, mobility and other UC services.
Companies that install Oceana in Communication Manager can consume breeze app dev tools to build and deploy workflow processes that recall the contact focus beyond just receiving telephone calls and sending emails.
"The Oceana framework modernizes Avaya's contact center," said Irwin Lazar, an analyst with Nemertes Research, based in Mokena, Ill.
Use cases for Oceana could comprehend making a website search engine more intelligent. Visitors who query questions indicating a problem or workable sales break could come by the option of talking to a muster focus agent.
Other possibilities comprehend embedding inside a website the option of a VoIP muster that could lead to an agent co-browsing the site with visitors to help them find products or services.
Because Oceana is built on the breeze platform, companies can consume the latter to create workflow processes that recall customer service to mobile devices. For example, developers could program software in an internet-enabled car to forward an alert to a muster focus agent when the vehicle gets a flat tire. The agent could then forward to the motorist a text asking whether a repair person is needed.
"All of those kinds of rules can subsist predefined and supported as allotment of Oceana," said Karen Hardy, a senior director of product management at Avaya.Other Oceana app dev tools
Along with the core Oceana software, Avaya plans to release Oceana Workspaces and Oceanalytics. Workspaces require the consume of a modern set of development tools called the breeze Client SDK (software development kit).
The SDK lets companies build a browser-based desktop client tailored to the needs of specific groups of employees and managers. The client would comprehend access to applications and customer data related to the workers' jobs. Oceana accesses customer data from non-Avaya industry applications through prebuilt modules that Avaya calls Snap-ins.
Oceanalytics takes the events and historical data in contact center-related software and looks for patterns and trends. That ilk of information could attest a problem or interest in specific products or services. "You're starting to identify a course in which you can proactively build out [marketing] campaigns," Hardy said.
Avaya plans to release pricing for Oceana next month. The company will sell the product through a three- or five-year subscription license. Avaya will besides proffer professional services to businesses that want help redesigning contact focus communications.
Contact centers typically beget products from multiple suppliers, including those that compete, Hardy said. Avaya is hoping Oceana will provide an incentive for customers to result more with its products.
"Our customer foundation has many of their competitors besides installed, and they view an break to subsist able to provide the talent for customers to preserve what they beget and ride Oceana on the top," she said.
Avaya's thrust into contact focus application development comes as the company struggles under more than $5 billion in debt. The company spends roughly $400 million annually to service the debt.
Avaya recently retained modern York-based investment bank Goldman Sachs to help the company explore the option of an asset sale.
BASKING RIDGE, modern Jersey, January 19 /PRNewswire/ -- Avaya today unveiled its vision for the future of communications and a roadmap that integrates products and services from the recently acquired Nortel Enterprise Solutions to create a modern standard for industry communications.
Avaya's vision is based on open standards, communication-enabled industry systems and effective, contextual, real-time communications. Using Session Initiation Protocol (SIP) organisations, great to small, can fabricate smooth transitions to modern capabilities at their own pace while protecting existing communications investments. Avaya's communications-enabled industry systems streamline industry processes by injecting real-time communications where they can provide value. Users are able to subsist more effective by having access to information based on the context of the chore at hand.
"The integrated roadmap we're outlining today supports Avaya's commitment to providing customers with the advanced communications capabilities they requisite to manage and grow their organisations," said Alan Baratz, senior vice president and president, Global Communications Solutions, Avaya. "In developing the portfolio, their guiding principle was to deliver the most compelling and cost-effective systems and services to customers and partners."
The modern roadmap, unveiled today, builds on the existing Avaya portfolio with capabilities integrated from Nortel Enterprise Solutions. The roadmap highlights include:
The centrepiece of the unified communications (UC) portfolio is Avaya Aura(TM), a SIP-based communication platform that unifies intricate communications networks. With proven abilities to reduce infrastructure costs and easily deploy centralised collaboration and customer service applications, Avaya Aura provides an upgrade path for every existing Nortel voice and UC customers. The roadmap expands the value of Avaya Aura with the addition of Avaya (formerly Nortel) Agile Communications Environment (ACE). ACE uses Service-Oriented Architecture and Web Services to facilitate the rapid development of communications enabled applications.
Click here for more information on Avaya Unified Communications Roadmap (http://media.marketwire.com/attachments/201001/1239_577997-MW-UCFactSheet.pd f)
Click here for more information on Avaya Agile Communications Environment (http://media.marketwire.com/attachments/201001/1240_577997-MW-ACEFactSheet11 JanUC4433.pdf)
Click here for more information on Avaya Global Services ( http://media.marketwire.com/attachments/201001/1241_577997-MW-ServicesFactShe et11JanSVC4430.pdf)
Avaya Aura will besides subsist at the centre of Avaya's contact centre portfolio. With this foundation, contact centres will bolt to a SIP-based, service-oriented architecture, simultaneously supporting multiple modes of communication. The modern contact centre solution will subsist based on a modern and collaborative work assignment model that will connect customers, agents, and information. The modern capabilities will enable businesses and organisations to remain ahead of growing customer custody demands for tighter integration and lower costs. The integrated roadmap will seamlessly extend Avaya and Nortel Enterprise Solutions market leading portfolio with capabilities for agent desktop, work assignment, sustain management, analytics that will scale from mid-range to great contact centres.
Click here for more information about Avaya Contact focus Communications. ( http://media.marketwire.com/attachments/201001/1243_577997-MW-CCFactSheet11Ja nGCC4435.pdf)
Small and Medium Enterprise (SME) Communications
Avaya IP Office, BCM, Norstar, PARTNER(R) and Integral 5 every remain for sale with a draw to converge the platforms to the company's flagship hybrid IP offering, IP Office. Avaya will blend Nortel features, interfaces and phones with IP Office to create a richer solution with stout investment protection benefits. This approach follows the model Avaya has successfully implemented with other systems into IP Office.
The company besides now offers the Avaya Software Communication System, a SIP-based proffer from NES for minuscule and medium enterprise customers who want to manage unified communications from their data centre.
Click here for more information about Avaya SME Communications Solutions (http://media.marketwire.com/attachments/201001/1244_577997-MW-SMEFACTSHEET11 janSB4434.pdf)
As Avaya previously announced, it will adopt the current roadmap of NES data products in its entirety. Avaya believes that the technology, customer foundation and innovative product roadmap represent a compelling value proposition for global customers. A key component of plug and play communications is the underlying, enabling network and the modern Avaya data portfolio brings significant advantages of "Always-On" reliability, network efficiency and scalability to grow with customer's industry needs. Included in the Avaya data portfolio are solutions for Ethernet Switching, Routers, Wireless Networking, Access Control and Unified Management.
Click here for more information about Avaya Data Networking. (http://media.marketwire.com/attachments/201001/1245_577997-MW-DataNetworking FactSheet11JanDN4431.pdf)
Click here for quotes from Avaya partners regarding today's roadmap announcement. ( http://media.marketwire.com/attachments/201001/1246_577997-MW-ChannelPartnerQ uotes.pdf)
(Due to the length of these URLs, it may subsist necessary to copy and paste the hyperlinks into your Internet browser's URL address field. Remove the space if one exists.)
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centres, and related services directly and through its channel partners to leading businesses and organisations around the world. Enterprises of every sizes depend on Avaya for state-of-the-art communications that help efficiency, collaboration, customer service and competitiveness. For more information please visit http://www.avaya.com.
Reporter and Industry Analyst Conference muster Information
Alan Baratz, Avaya's Senior Vice President and President, Global Communications Solutions, will host a conference muster about the roadmap for reporters and industry analysts today, 19Jan., 2010, , at 16:00 GMT.To access the muster from outside of the United States, please dial: +1-706-902-3818 Conference Code: 50160600
A replay of the muster will subsist available from 17:00 GMT, 19 Jan., 2010 until 2 Feb., 2010.To access the replay from outside of the United States, please dial: +1-706-645-9291 Conference Code: 50160600
Following the reporter and analyst call, attend a public virtual event on Avaya's vision
At 18:00 GMT Avaya will host a Public Virtual Event on its vision for the future of industry Communications, the Avaya Reference Architecture and details on the modern roadmap for integration. First, hear presentations and perspectives from Kevin Kennedy, Avaya CEO, Dr. Alan Baratz, SVP & President, Avaya Global Communications Solutions, Joel Hackney, SVP & President, Government and Data Solutions, Chris Formant, SVP & President, Avaya Global Services, and other Avaya leaders.
Additional information will then subsist available at your convenience with (10) 30-minute on-demand roadmap sessions, including: UC, Contact Centre, SME, Data, Government Solutions and MORE.
To attend the virtual event, please register by visiting: http://bit.ly/NewAvaya
"Avaya is enabling customers to continue to profit from their existing investments while opening modern paths to long-term future growth. They at Bell are committed to delivering cost savings and productivity gains not only to Bell-Nortel customers but besides to Bell-Avaya clients."
Stephane Boisvert, President, Bell industry Markets
Black Box Network Services
"We are very excited about the Avaya Integrated Roadmap. In their role as an Avaya Platinum Partner, they will consume the Roadmap in discussions with their great foundation of Nortel clients, as well as modern Avaya client opportunities. The team at Avaya has done a Great job of articulating a lucid vision for technical leadership in the communications space."
Mark Neel, Vice President of Global Accounts, Black Box Network Services
"The roadmap affords Avaya and Nortel dealers the flexibility to transition their end-user customers to the go-forward platforms, which will subsist a combination of the best-in-class features of Avaya and Nortel communications products. What's more, Avaya Aura enables dealers to provide customers with the architecture to migrate over time without having to rip and supplant their current solution. They gape forward to continuing to advocate their Avaya and Nortel partners as they bolt forward with this exciting modern roadmap."
John Black, President, leaven Telecom
"Cross is excited about the Avaya integrated roadmap, which will deliver true, industry transforming communication solutions to both Avaya and Nortel customers. Cross has already seen some of Avaya's key development initiatives accelerated with the addition of Nortel's enterprise assets. As both a Platinum Channel ally and a Platinum DevConnect Partner, this roadmap benefits Cross by enabling us to forward up with even more creative communication solutions to their customers' intricate industry needs."
David Lover, Chief Technology Officer, Cross Telecom
"Shared Technologies believes the Avaya integrated road map is tremendous news for Nortel customers. Avaya is sending a very lucid message that they result not intend to oblige anyone out of their existing infrastructure. Ultimately Avaya's position in the marketplace is clearly number one for unified communications and contact centres. Avaya's product future will subsist to overlay Aura as a course for customers to upgrade to a plenary suite of unified communications applications and features while maintaining their current core infrastructure."
Tony Parella, CEO, Shared Technologies
"Our Nortel oriented partners are enthusiastic about moving into the Avaya ecosystem and the break this represents. Westcon is committed to helping their Nortel-oriented customers become more successful as they transition into becoming Avaya Partners; they already beget aggressive training and on-boarding measures in residence and the response has been outstanding."
Steven Bernard, vice president and generic manager, Westcon Convergence
"Verizon industry has a stout legacy of supporting both Avaya and Nortel paraphernalia within its broad portfolio of world class technology providers, and is well positioned to help customers navigate their path forward. The Avaya Aura(TM) platform is SIP certified to interoperate with the Verizon industry network, and Avaya plays a key role in providing their customers with advanced unified communications and collaborations solutions."
Roberta Mackintosh, director of global unified communications and collaboration marketing, Verizon Business.
Communication Systemso Patented Tools Detect and Resolve Problems Remotely
o Avaya and BusinessPartner NACR Provide Global Coverage
BASKING RIDGE, N.J., Aug. 22 -- As a growing agribusiness with fork offices and manufacturing plants that span the globe, the J.R. Simplot Company considers the communication network linking employees, customers and vendors one of its most critical corporate resources. Loss of communications could signify loss of revenue, and most certainly, decreased productivity.
With only two full-time and one half-time employee supporting communications for more than 10,000 employees, the J.R. Simplot Company relies on Avaya Global Services to proactively detect and resolve issues that could strike its industry operations. Avaya Inc. (NYSE:AV) is a leading global provider of industry communications applications, systems and services.
Simplot's network extends from its headquarters in Boise, Idaho to 25 major manufacturing and processing locations linked by Avaya Communication Manager, media servers and gateways(1). Avaya Global Services watches over Simplot's network around the clock using patented Avaya EXPERT Systems(SM) Diagnostic Tools, proactively detecting and resolving issues -- often without the knowledge of the Simplot team -- before they escalate. In fact, as long as Simplot has relied on Avaya Global Services, the company has never experienced a major outage and has not had to muster for onsite support.
"It is helpful to know that their systems are being watched over 24x7 and that the majority of problems are resolved before I even know about them," said Shana Savell, manager of voice technologies for the J.R. Simplot Company. "Having their systems covered allows me to ease easier. I'm not called at 2 a.m. in the morning to address problems, and we've avoided major alarms or outages. I can even recall a vacation now without having to recall a laptop along."
The Avaya Global Services has launched a modern Global Command focus model to help customers dote the J.R. Simplot Company beget continuous network availability, trait service and aplomb in their communications systems and applications. In addition to Avaya EXPERT Systems, a single, integrated ticketing system guides customer requirements to the appropriately skilled technical personnel for fast, consistent custody and service for global customers. Technical personnel hold a broad scope of industry certifications from multiple vendors. Follow-the-sun monitoring ensures any size customer in any geographic region has highly skilled, 'round-the-clock, in-language support.
Avaya EXPERT Systems are unique in the industry. Using a database of more than 30,000 synthetic intelligence algorithms, they detect and resolve more than 600,000 worry alarms for Avaya customers each year -- 98% of them without a technician's intervention. Avaya EXPERT Systems besides proactively measure trunk and processor capacity, check for toll fraud, software and hardware upgrades, identify password lapses and highlight inveterate issues that requisite resolution.
Avaya statistics expose that companies sustain 73% fewer outages when their networks are remotely monitored, and as a result, redeem millions of dollars a year in revenues that otherwise would beget been lost. Simplot and other Avaya maintenance customers receive a comprehensive EXPERT View, "While You Were Sleeping," report that details the activity and estimates the revenue that would beget been lost if network problems had been allowed to escalate.
"The report gives me a consolidated view of the value their company receives from their Avaya maintenance contract," Savell said. "Many times you don't mediate about maintenance until you've had a major failure. But with the EXPERT View report, you can evaluate your maintenance investment against the number of alarms, incidences and actual dispatches."
In addition to major fork offices and manufacturing plants, Simplot has hundreds of minuscule offices worldwide -- each with a stand-alone communications system. With help from Avaya Global Services and NACR, Avaya's largest global BusinessPartner, Simplot provides these minuscule sites with a sole point of contact for systems administration, onsite service, upgrades and deployment of modern systems. As a result, Savell says she has been able to grow the company's network without having to build a great internal technical team.
Simplot's network is backed not only by Avaya EXPERT Systems, but besides by more than 9,000 Avaya Global Services experts and 27 network operations and technical advocate centers located strategically around the globe.
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses great to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with industry applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and modern networks to achieve superior industry results. For more information visit the Avaya website: www.avaya.com/.
Headquartered in Eagan, Minn., NACR is an Avaya "Diamond Platinum" BusinessPartner with more than 230 employees at 55 locations across the country. One of Avaya's largest and most successful dealers worldwide, NACR provides communications solutions throughout the United States, from design and implementation to service and support. The company represents the entire line of Avaya products.
(1) Simplot besides uses Avaya messaging, videoconferencing and Avaya UnifiedCommunications focus -- an application enabling speech access toemail, calendars and other necessary information from any telephone --all covered by Avaya Global Services.
CONTACT:Media Relations:Deb Kline,AvayaTel:+firstname.lastname@example.org
Web site: www.avaya.com/Related Thomas Industry Update
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