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Avtec console software is suitable with key Avaya verbal exchange options
EXINGTON, SC--(Marketwired - October 08, 2013) - Avtec, a number one provider of pure web Protocol (IP) dispatch console programs, nowadays announced that its Scout™ utility is compliant with key communique options from Avaya, a global company of business collaboration and communication application and functions.
Avtec’s Scout answer connects any telephone or radio endpoint to any dispatcher at any time, providing shoppers with “any-to-any” communique means for more desirable operational efficiency. Avtec’s Scout application is now compliance-proven through Avaya for compatibility with Avaya conversation Server 1000 release 7.5.
“With the completion of DevConnect Compliance testing, Avtec continues to show its unbelievable record of meeting technology interface challenges,” said Avtec’s Director of Product marketing, Michael Ridge. “Our purchasers will also be guaranteed that these products have passed through rigorous trying out with Avaya and have confirmed interoperability for mission-crucial call facilities.”
Avtec is a expertise associate within the Avaya DevConnect software — an initiative to improve, market and sell creative third-party items that interoperate with Avaya know-how and extend the value of a corporation’s funding in its community.
As a technology partner, Avtec is eligible to put up products for compliance testing by using the Avaya solution Interoperability and test Lab. There, a team of Avaya engineers develops a finished examine plan for every utility to determine even if it's Avaya suitable. Doing so makes it possible for organizations to confidently add most suitable-in-type capabilities to their community without having to change their present infrastructure—dashing deployment of recent functions and decreasing each community complexity and implementation prices.
“know-how companions like Avtec that deliver IP dispatching for call centers are helping Avaya offer built-in solutions to their mutual valued clientele,” spoke of Eric Rossman, vice chairman, developer relations, Avaya. “A communications community built on IP expertise permits utility dispatch operators to hold reputable communications with their box personnel and keep them protected, principally in disaster administration situations.”
Avaya is a world provider of business collaboration and communications solutions, providing unified communications, contact facilities, networking and connected functions to groups of all sizes worldwide. For extra guidance please consult with www.avaya.com.
About Avtec Inc.
Avtec Inc. offers pure internet Protocol (IP) dispatch console options for the public safety, transportation, utility, business and executive markets. For more than 30 years, consumers have chosen Avtec’s award-successful technology for their mission-crucial dispatch centers. There are lots of Scout™ Voice over internet Protocol (VoIP) consoles put in global. discuss with www.avtecinc.com to study more.
Avaya DevConnect PR email@example.com
Avtec, Inc.Tiffany Rushton1firstname.lastname@example.org
Brewin Dolphin has put in a multi-website compliance recording for its UK network of some 660 investment managers and advisors.
Brewin Dolphin is the uk’s largest impartial funding supervisor for personal investors, and selected Sabio to put into effect Verint’s Contact keep for communication manager (CSCM) compliance recording solution across 39 UK places of work together with its fundamental centres in London, Newcastle and Edinburgh.
the brand new recording solution will present the maximum degrees of resilience, and should aid Brewin Dolphin meet the entire newest FSA compliance recording instructions, including the unique tips that supports the FSA’s Treating consumers relatively (TCF) initiative.
The recording solution turned into also shortlisted in two categories for the tenth annual economic Sector expertise Awards – within the Compliance and company Continuity categories.
Sabio designed the solution to be sure that all calls are captured – made or bought – from the business’s countrywide community of forty places of work throughout the uk.
Brewin-dolphin-case-examine.pdfTFS – traditional economic capabilities
subculture economic capabilities is among the world’s biggest inter-broker brokers in over-the-counter fiscal and commodity related items.
TFS obligatory a solution to record back-workplace staff in a monetary-trading environment as well as exterior calls placed on Cisco name supervisor IP phones.
TFS chose the entire EVOip for Cisco solution from ASC.
EVOip for Cisco can listing as much as 230 channels concurrently via a single server, for that reason leaving loads of room for future growth. The answer works for each inside and exterior communications, a further key requirementfor TFS, and it offers distinctive search-and-replay applications with accessavailable over the net or through dialling a dedicated cellphone number.
DAS felony expenses assurance company’s call centre is the face of greater than three,500 business companions – partners who range from banks, attorneys and regional business associations, to insurers who require out-of-hours or emergency cowl. Unsurprisingly, DAS receives 450,000 calls a year; around 80% of that are branded and answered in the identify of the associate enterprises. The name centre is open 24 hours a day, 365 days a year.
In October 2003, Anita Yandell-Jones joined the company as operations supervisor, with a particular remit to handle great and productiveness in the name centre and accepted staff considerations corresponding to morale and ailment. As she places it: “group of workers had been below force to deal with a high number of commonly tedious administrative methods which, given the name centre ambiance, had been keeping them off the cell.”
A branch audit changed into carried out to evaluate team of workers, tactics and technology, and a committed customer care group turned into install. Comprising 4 group of workers plus a manager, this neighborhood’s most important feature turned into to evaluate and manipulate everything associated with customer care – from strategies to complaints and the undertaking of customer pride surveys.
The consequences of the audit and the first departmental team of workers satisfaction survey have been enlightening. Yandell-Jones explains: “group of workers morale changed into low, excessive ailment degrees were costing the branch £sixty nine,000 a 12 months, and little become being finished to preserve tremendous customer provider.”
seeking a strategy to enhance morale, streamline prices and enrich the name centre operation revealed a role for call recording, first-class monitoring and analytics that wasn’t basically working in its present guise. The name centre crucial whatever thing greater subtle – anything that may play an energetic half in the universal great improvement initiative and have a good have an impact on on personnel and techniques.
After Verint’s extremely name recording gadget changed into deployed at DAS, Yandell-Jones started noticing a difference very instantly. After simply a number of months, the effects were astounding. tracking down calls grew to become simple, taking simply seconds instead of days. “Calls can [now] be retrieved through any of a number of chosen indicators, from particular agent to business accomplice to consumer number, meaning that any disputes can be looked in to and dealt with automatically,” she says. “We’re additionally using [the system] to supply and save premier apply requires working towards purposes.”
personnel like using the equipment and are greater motivated, helped in a large half via the teaching factor of the know-how, which skill that body of workers can self-verify their performance and undergo bespoke working towards. This has resulted in lessen group of workers turnover and vastly decreased absenteeism. truly, disorder ranges have long gone down through about 300%.
however the biggest change has been in quality monitoring. “nice changed into on their agenda and reviewed regularly, besides the fact that children, this became perceived as a task and never a vital part of their lifestyle,” says Yandell-Jones. “The truth meant that they did have a way to move earlier than being capable of declare superlative satisfactory.”
these days, the customer care team is at the coronary heart of the name centre, with the extra help of the name centre supervisors undertaking different sorts of monitoring on every consumer name they choose for assessment. currently, each supervisor displays eight calls of each and every classification – as an instance, felony counsel, family unit breakdown or claims management – per operator, per week. Given a pledge to perform 360 degree monitoring this number will, over time, increase to permit every call to have supervisor, mystery shopper and direct client call medication for assessment applications. in reality, productiveness in assessment is up by means of greater than 70% already, which means that more brokers are evaluated far more constantly.
Consistency of customer carrier is vital for any enterprise and DAS isn't any exception. As Yandell-Jones feedback: “[The system] has become firmly embedded in their call centre and is an inherent part of their satisfactory growth programme. As time moves on, they plan greater distinct analysis, using the analytical tools, to examine best scoring options, and [will] use that facts to be certain their brokers and procedures are performing as well as they could be.
“Our brokers [are all] given time each week to self-evaluate a range of calls they’ve been worried in,” she provides. “We’re finding that americans are tons greater essential of themselves than any instruct may be and here is proving very positive in helping increase typical nice of the customer event.”GFI group
Following a a hit proof of idea trial, GFI group, an inter-broking brokerage, has implemented the CyberTech (now a part of satisfactory programs) seasoned voice recording platform across 324 IPC dealer positions and 220 Cisco IP telephone extensions in its headquarters in London.
With lots of of buying and selling positions, back-office and compliance staff to checklist, it become critical that GFI discovered an answer that met each reliability and budgetary requirements.
Lloyds TSB company Markets has a very good deal of experience in working with voice recording platforms from the realm’s important business avid gamers, however when the challenge team got down to discover the appropriate solution for their new, tremendously larger office in London, they desired to ensure their IT options have been technology leaders.
the important thing necessities had been that the recording platform mandatory to deliver connection to communications systems from varied companies. Whereas their telephony suppliers themselves all had a selected regular voice recording business to work with, CyberTech UK Ltd (now a part of great programs) have been capable of supply an independent answer with confirmed integration with both Cisco and IPC, and will provide the connection on one device.
The CyberTech professional device completely met Lloyds TSB corporate Markets’ specification for a resilient, flexible and comfortable device, and completely integrates with its existing IT infrastructure.
Case-look at-lloyds-tsb.pdffunds insurance capabilities
The budget group is based in Peterborough and is likely one of the UK’s personal coverage intermediaries, employing 1,900 people. The company has more than 750,000 shoppers, 86 high road retail retailers, and principal contact centre operations in Peterborough, Coventry and Sunderland.
The contact centres are staffed by greater than seven-hundred brokers and deal with around 700,000 calls a month. although, to fulfil its ambition to turn into a number one assurance middleman, price range acknowledged that its rate differentiator turned into not adequate. carrier was going to be key and it became this that grew to be the riding force in the back of the business’s instigation of a three-yr plan for improving client carrier, a plan that intended an important overhaul of the business’s name recording device.
The contact centres supply a variety of coverage items to patrons, together with motor, bike, home, van and travel assurance. as a way to control the company most conveniently, the contact centres are break up into three leading departments – earnings, customer service and Renewals.
funds become no stranger to name recording, using it for practising, compliance and, sooner or later, to enhance the high-quality of consumer service. however the historic gadget become an analogue, tape-primarily based platform that without delay grew to become redundant in the light of finances’s new demands.
In February 2002, after a rigorous alternative manner, budget opted for the Verint Witness Actionable solutions® influence 360 – a digitally primarily based clever recording equipment that would conveniently meet funds’s wish listing. It information each name and stores them digitally on the gadget to make sure each speedy retrieval as well as removing the deserve to keep physical tapes. Retrieval is easy, caused by means of any of a couple of standards, from coverage quantity to this point or time of name.
impact 360 is capable of retrieve recordings inside just minutes now, making dispute decision a ways faster than before. in reality, impact 360 has saved as a minimum 10 hours per week in recording retrieval in the Renewals team alone.And, as a part of the agents’ device for self-scoring in opposition t certain qualitycriteria, the customer capabilities and Renewals teams have seen theirquality ratings increase with the aid of as much as 12.5%.
on account of the advancements in teaching, agents can communicate the key differentiators and value of the budget proposition with customers at the time of renewal, so instantly enhancing an already very fabulous consumer retention fee. in fact, there has already been a 0.25% enhance within the numbers of purchasers renewing. And, within the same period, there was a 0.1% reduction in the number of shoppers who cancel guidelines mid term.
funds has rolled out the implementation of the have an effect on 360 answer via its three contact centres in Peterborough, Coventry and Sunderland, allowing for centralised satisfactory monitoring of these groups. as the business continues to adapt, and finances’s affiliate channels develop, then further means may be required for recording and also first-rate management.
Case-look at-BudgetIS.pdfGaming companies Hong Kong Jockey club
The Hong Kong govt enforces strict regulations surrounding all aspects of making a bet. As part of this, the Hong Kong Jockey membership (HKJC) is required to ensure that every cell transaction is recorded on 2 separate servers.
call volumes are extraordinarily excessive with 1,000 agents at full means just in advance of a race and each call lasting round 30 seconds. One race meeting lasting round four hours can generate in excess of 65,000 calls.
crimson box Recorders changed into chosen as the sole organisation for the most up-to-date website in Tin Shui Wai.
The solution covers 2,000 channels for VoIP and standard Digital Extension recording Avaya Softphones and traditional handsets, providing a very converged, totally resilient platform enabling full redundancy and quick fall returned to TDM in the adventure of a change failure.
Case-look at-hkjc.pdftrip organizations Brittany Ferries
Brittany Ferries transports in extra of 2.6 million passengers, 780,000 cars and 170,000 lorries between the ports of england, eire, France, Spain and Portugal.
the upward push in consumer provider name volumes led to the business to take a look on the way inward and outbound calls were managed at its CTI call centre in Plymouth.
Storacall changed into one in every of three businesses invited to pitch for the tender as part of Brittany Ferries’ typical procurement apply. The businesses were invited to discuss the requirements of the call centre and propose an appropriate name recording device that might answer the needs of call centre group of workers.
examine full case analyzeUtility organizations Catalyst
Catalyst commercial functions Ltd, an independent utility enterprise, has successfully adopted CyberTech’s call Recording answer in their income operations and in-house contact centre features, which are additionally outsourced to a few of its key shoppers.
The CyberTech platform captures both inbound and outbound call traffic, which averages 26,500 calls per 30 days, for satisfactory control, group of workers building, daily assessment of ranges of provider, verification, compliance and dispute decision functions. The CyberTech recorder has already delivered massive enterprise advantages to Catalyst in all of the recognized areas and most valuably it has helped in growing a far better and extra compelling enterprise proposition for potential purchasers and new enterprise tendering alternatives.
Yorkshire Water offers water and sewerage capabilities to four.7 million people and 140,000 groups in Yorkshire. The employer’s turnover is approximately £876m, and it employs over 2,000 individuals.
Yorkshire Water’s business approach is to be the finest water enterprise within the UK, staggering the appropriate balance amongst carrier, compliance, value, americans, companions, and society. Its sister company — Loop customer management Ltd — acts because the utility’s outsourced consumer features arm.
as the sole supplier of inbound and outbound client service calls, client billing, charge processing, document imaging, debt recovery and collections, and internet capabilities — 24 x 7 x 365 — to Yorkshire Water, Loop is constantly looking for brand new how to enhance its client service ranges.To deliver extra personalized carrier and enrich the quality of client interactions and repair beginning, it sought a good greater figuring out of client wants. Loop principally felt that the means to trap, retrieve, evaluate, and analyse each particular person consumer interplay became an expanding precedence.
The company decided to put in force an resourceful compliance recording and great monitoring answer. excellent monitoring turned into viewed as a critical element and an integral part of a broader team of workers optimisation strategy. the key criteria riding the decision-making manner have been charge-effectiveness, ease of use, and the potential to implement the answer straight away. in addition, the answer Loop selected would deserve to aid the compliance requirements of Ofwat, the united kingdom’s water trade regulator, specifically as Ofwat developed the groundwork of its service assessment procedure from quantitative to qualitative performance.
After an in depth assessment, the organization selected influence 360 excellent Monitoring and impact 360 Recording from Verint Witness Actionable solutions.
Case-study-yorkshire-water.pdflaw organizations Goldsmith Williams
legislation enterprise Goldsmith Williams has lengthy known the advantage of call recording, basically for compliance, practising and monitoring functions and, in some instances, dispute resolution, however specifically for reinforcing its service to its consumers.
at the beginning Goldsmith Williams had put in a primary, DVD-based gadget, which, whereas it served the purpose of recording all calls into and out of their premises, become cumbersome to make use of, and time-drinking to acquire copies of recorded calls. They then upgraded to an off-line facility the place calls have been recorded and archived to an off-line statistics storage issuer, by way of a web portal.With the growth in operating remotely, use of the cyber web, electronic mail, and cellphone, Goldsmith Williams re-evaluated their voice recording provision. It turned into decided to put money into an up to date, state-of-the-art gadget that might not simplest fulfill existing legal necessities, but present improved capabilities to future-proof the solution.
Having evaluated the market, a CyberTech seasoned name recording platform was selected and configured.
Case-analyze-gsw.pdfOutsourcers Prolog connect
because the contact centre arm of an outsourced consumer relationship administration company, Prolog connect has to win new, and retain existing business by virtue of the professionalism of its contact centre agents. they are referred to as upon to have the flexibleness to tackle new challenges on an everyday foundation, sooner or later representing one customer supplier, and tomorrow, an additional.
In effect, many brokers, even skilled ones, spend loads of their time in the getting to know curve. historically, agent performance is monitored and more suitable through use of excellent evaluation and training. Voice recordings taken while the agent is talking to a caller are performed again and evaluated, so that deficiencies in the agent’s efficiency will also be recognized and remedial practicing periods organised. After the training, extra voice recordings can also be scrutinised to confirm that performance has improved. youngsters, this approach ability that the agent is beneath-performing all through the complete cycle, unless the practising has took place. a more robust, faster and greater centered approach is to “teach” the agent while they are on the job. The problem right here is to grasp when the agent may need counsel, and the way to convey it in a means that is clear to the caller, and does not drain the contact centre of its most experienced and productive workforce by using them as “pals”.
Recognising that they wished to instruct their agents, but do it comfortably, Prolog connect identified SmartCC as an answer they wished to pursue.
enterprise method outsourcer Vertex has carried out CyberTech’s award-winning sensible Contact Centre (SmartCC) answer throughout their contact centre estate.
Outsourced contact centres equivalent to Vertex are being requested by way of their consumers to perform to the equal or greater general of satisfactory of service as in-residence contact centres. greater importantly, they need to make sure that client company values are as strongly conveyed as if their agents had been shoppers’ direct personnel.
Vertex found immediate efficiency improvements after simplest two weeks of the usage of SmartCC, with a 15% discount in commonplace name dealing with time in addition to savings in reactive supervisor ground walking.
Case-analyze-vertex.pdfEmergency amenitiesNorthamptonshire Police
In typical with other police features, Northamptonshire Police drive Communications Centre has an ongoing need to recruit and train name handlers. The practicing is supplied in a working towards centre by means of skilled trainers, during which period the trainees are gradually up-skilled in the various facets of this disturbing job.
eventually, when they have shown themselves able to take reside calls from the general public, the trainees circulation out of the practising area and onto the leading communications centre floor.
previously, to ensure that the provider to the general public changed into by no means compromised, each trainee became put under the wing of an experienced call handler. These mentors would quickly cease to fulfil their common position within the communications centre and devote their time to guiding the trainees through all their activities, and have been always handy to take over a call, may still trainees locate themselves out of their depth.
on the conclusion of this induction, which continually took around six months, the name handler changed into considered utterly fledged and in a position to taking nearly all of calls devoid of assistance.
youngsters, because this technique turned into time drinking and concerned the use of many experienced name handlers, it become very costly. in addition, given that the experienced name handlers had distinct strengths and weaknesses, the mentoring that the trainees received also lacked consistency.
In 2004 an 8-place SmartCC gadget become put in within the training room. This supplied the infrastructure to broadcast the trainer’s display and audio to the trainees, and to display screen each and every individual trainee’s display in addition to telephone dialog in actual time.
The gadget proved to be very successful. Its use enabled the trainees to be accelerated through their lecture room training and be able to take reside calls within the communications centre in a a great deal shorter timescale. The effectiveness of SmartCC additionally allowed a reduction within the variety of full-time tutors and the combination of those advantages greatly reduced the can charge of initial practising.
Gloucestershire Constabulary, regarded as probably the most gold standard UK small forces in coping with critical and organised crime, prepared the tendering files for the alternative of a new answer following a radical wants analysis, which took into account the force’s existing and future requirements. These protected the expanding quantity of TETRA radio site visitors, the rising calls for for copies of 999 calls for guidance of evidence files for the criminal justice system and the ability to satisfy the national call managing requisites through greater call handler assessment.
CyberTech UK Ltd. become awarded the voice recording contract, on the basis that CyberTech professional recording platform meets all of Gloucestershire Constabulary’s subtle and particular necessities for a resilient and reputable digital recording solution. in addition, the drive considered it to be the top of the line price solution obtainable on the market. The XQ quality administration answer, fully built-in with CyberTech pro and offered as part of the contract, will provide the drive with a QM environment that will also be used along with the force’s existing name handler evaluation matrix for conveniently meeting the countrywide call coping with specifications.
Case-analyze-gloucester-constabulary.pdfYorkshire Ambulance service
Yorkshire Ambulance carrier (YAS), one of England’s greatest ambulance functions, has carried out the CyberTech Recording solution in its handle rooms and contact centres.
the new CyberTech digital Recording answer has been chosen as the most resilient and versatile platform for supporting YAS’ state-of-the-artwork virtual call centre and finally improving patients’ access to the NHS.
via its communication centres in Wakefield and York, YAS has been presenting an accident and emergency response (999 calls) as well as non-emergency affected person transport provider for the americans of Yorkshire who require medical care. YAS additionally offers a call centre to aid the GP out-of-hours services within North and East Yorkshire.
with a purpose to aid their commitment to carry the top-rated and most responsive care provider to the neighborhood, YAS has created a virtual name centre with an computerized call administration equipment that links five separate name centres, as a way to transparently function and be managed as only 1 single element of contact for all patients.
Case-study-york-as.pdfexecutive bodies HMRC
HMRC is in charge – below the typical course of the Paymaster regular and other UK executive’s Treasury Ministers – for cost-effective and efficient administration of direct taxes plus child and working tax credit, national coverage contributions and stamp duties, together with the collection of pupil loans and national minimal Wage enforcement.
to fulfill both internal controls and public sector necessities, HMRC reviewed its “consumer contact” process together with supporting strategies and consequences. up to now, HMRC operated strict workplace hours (Monday to Friday, 9 a.m. to five p.m.), along with a few helplines that supplied popular advice, and purchasers had to put their requirements in writing, which ended in longer procedure instances and delays in HMRC being in a position to complete transactions.
by means of readdressing the infrastructure, it now operates a provider that delivers8 a.m. to 8 p.m., 7 days per week, 362 days a year. “enterprise by way of cellphone” is the precedence, with information superhighway aid for each the marketing consultant and customer.
All HMRC centres are capable of access and reply to these incoming calls, as they function beneath a single digital name centre mannequin.
To make certain that HMRC continues the optimum service exceptional and support to the general public, and as a part of the normal contact centre infrastructure, HMRC applied Verint Witness Actionable options have an effect on 360 workforce optimisation utility – and specially its have an impact on 360 Compliance Recording solution. The application captures requires over 9,000 advisors throughout 28centres, handling around 50 million calls once a year across the united kingdom.
The impact 360 Recording application – which was installed on top of HMRC’s telephony system – captures all calls into the employer’s contact centres and contains a name tagging feature that can immediately tagcertain information facets to a name – enabling it to be effectively saved and accessed at a later date. here's peculiarly giant with compliance-linked issues, similar to coping with dispute resolution. moreover, it canbe used to instruct and coach adviser groups, as most effective follow calls will also be captured, saved and shared to demonstrate relevant name handling, to aid eliminate inconsistencies.
For advisers, the gadget has basically changed the manner they view theirroles. they can now obviously and confidently provide the degree of assistance andservice required for each and every consumer transaction. It has additionally enabled a consistent skill for performance feedback to support them enhance their service beginning, as well as excel and develop in their positions.
Case-analyze-hmrc.pdfhome appliance agencies BSH domestic appliances
BSH crucial a call recording and first-class monitoring solution, basically for practising its brokers and also to enable criticism investigation. A centralised device, integrated with the enterprise’s Avaya contact centre, changed into sought initially for 88 brokers at the Kettering name centre, and allowing for recording of further brokers at the company headquarters in Milton Keynes.
Agent screens also needed to be recorded to consider how they had been the use of the company IT systems to e-book engineers’ visits and order replacement spare constituents. Compatibility with each home windows XP and windows Vista operating techniques became additionally required.
It changed into critical for BSH to be able to differentiate between call types so as to target the opinions and working towards. The system had to be able to label the calls to demonstrate whether they had been revenue or service calls and additionally to highlight the geographic origins of the calls.
BSH applied ASC’s name recording and first-rate monitoring options for its leading contact centre, and skilled very nearly immediate merits to its consumer operation. agents were ranked suitable of their sector for helpfulness and politeness in an independent evaluation, and business executives praised the new system for its effectiveness and ease of use.
Case look at BSH.pdfextra analyzing Contributors
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Conveyant Systems' announced it's Sentry E911 Solutions have successfully completed Avaya compliance testing on the Communication Server 1000 Emergency Service Release 7.5.Santa Ana, CA, April 26, 2012 --(PR.com)-- Conveyant Systems, Inc., a leading supplier of PC-based Attendant Console and E9-1-1 solutions, today announced that it’s portfolio of Sentry E9-1-1 Emergency Location Management Solutions (ELM) is compliant with key Emergency Service solutions from Avaya, a global provider of business collaboration systems, software and services.
Conveyant’s Sentry E9-1-1 Solutions helps enterprises in an emergency by providing VoIP location discovery and on-site notification when a 911 call is made. The application is now compliance-tested by Avaya for compatibility with Communication Server 1000 Emergency Service Release 7.5.
Tim Kenyon, President of Conveyant Systems, said, “We are pleased to have successfully completed compliance testing with Avaya on the Communications Server 1000 (CS 1000) for their Sentry E9-1-1 Solutions. Sentry enhances the Emergency Services Access (ESA) features in the CS 1000 by providing enterprise location management solutions and on-site notification when a 9-1-1 call is placed.”
Conveyant Systems is a Technology Partner in the Avaya DevConnect program –an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Conveyant Systems is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.
Conveyant Systems was also recently named as one of the initial members of Avaya’s DevConnect Select Product Program which offers customers a streamlined way to order Avaya-compatible, third party applications.
“Conveyant Systems values the opportunities that are made available to us through the DevConnect Technology Partner Program, including the ability to test their products in the Avaya lab environment. This successful compliance test provides their mutual customers with an added level of security on the functionality and interoperability of Sentry on the CS 1000. In addition, customers have access to solutions that help them incorporate new technology easily and cost-effectively into their communications infrastructure,” added Kenyon.
Mark Fletcher, ENP, E911 Product Manager, Avaya, stated, “One of the numerous advantages of Avaya’s DevConnect Program is the ability for their Technology Partners to test their solutions’ interoperability with Avaya products. Avaya has always considered E911 a critical part of enterprise voice deployments, and Technology Partners like Conveyant Systems help ensure their enterprise customers have access to tested, reliable solutions which can provide the critical situational awareness during an emergency that gets people who can help to the people that need help as quickly and accurately as possible.”
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
About Conveyant Systems, Inc.Founded in 1987, Conveyant Systems develops and markets the TeleDirectory™ family of PC-based Attendant Consoles and Sentry™ E9-1-1 Location Management Solutions for call handling and database information-intensive applications for the PBX, Centrex and VoIP marketplace. Conveyant’s products have been developed with reliability, network compatibility, ease of use and advanced features which provide benefits, including improved customer service, lower labors costs and increased employee productivity. Conveyant's modular approach to application design provides for a variety of applications in healthcare, hospitality, public safety, government, financial and higher education markets. Visit Conveyant Systems’ website at http://www.conveyant.com or contact Conveyant Systems at (800) 634-3688 for more information about their company, products and services.
SCHAUMBURG, IL--(Marketwire - 03/30/11) - ISI Telemanagement Solutions, Inc., a leading provider of Telecom Expense Management products and services, today announced that its Infortel® Select 8.1 Telecom Reporting application is compliant with key Internet Protocol (IP) Telephony solutions from Avaya Inc., a global leader in business collaboration systems, software and services.Infortel® Select 8.1 helps businesses monitor and manage their telecom usage across the entire enterprise. The application now is compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Server 1000 Release 7.0."We are proud to be compliant with the latest Avaya Aura Communication Server 1000 technology. ISI's many Avaya-based customers can now feel confident they will be able to continue to use the reliable Call Management and Telecom Reporting tools they have always depended on when they integrate the newest technology platforms from Avaya," said Irwin Friedman, Chairman and Chief Executive Officer for ISI.ISI Telemanagement Solutions is a member of the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.As a Gold member of the program, ISI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs."By offering compliance testing to the many innovative companies like ISI who are members of their DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations, Avaya. "As a result, Avaya customers are able to connect employees and customers to information from wherever they are, over whatever device they have available -- getting more out of their multivendor network and delivering new value to their bottom line."About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.About ISI Telemanagement Solutions Headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc. is a leading provider of telecom management solutions that optimize information, productivity, and costs involving data, wireless, voice, and IP communications. Audit, inventory, network optimization, and outsourcing services allow clients to free-up time and money to make strategic investments in IP infrastructure and applications. ISI facilities, processes, and data security comply with ISO 9001:2008, SAS 70 (Data Center), HIPAA, Safe Harbor and other important standards. Additional information about ISI can be found at www.isi-info.com, requested via e-mail at email@example.com, or by calling +1.847.995.0002.
The VESTA CS 2.2 SP5 call processing solution is now rated compliant with key Avaya IP telephony solutions Cassidian Communications is the first public safety emergency communications provider to offer an Avaya compliant, enterprise class call processing solution using Avaya CS 1000 Release 7.5
Emergency communications provider Cassidian Communications, an EADS North America company, announced its VESTA CS 2.2 service pack (SP) 5 callprocessing solution has completed extensive testing and is now rated compliant with Avaya Communication Server 1000 and Avaya Aura Contact Center solutions from Avaya.
Compatibility testing by Avaya is designed to assist customers in locating third-party solutions that have successfully demonstrated interoperability with Avaya systems in a controlled lab environment. Compliance ensures agencies can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.
Cassidian Communications is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Cassidian Communications is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.
The VESTA CS solution is a server-based, full-featured IP PBX specifically designed for emergency callcenters. It combines the Cassidian Communications proven computer telephony integration (CTI)solution, VESTA, with the Avaya Communication Server 1000. The VESTA CS solution also features sophisticated call routing; automatic call distribution (ACD) with options including queue-based, skills based and Network ACD; and enhanced administrative control capabilities.
The VESTA CS solution centralizes call center functionality, allowing call takers to easily control a varietyof critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with the Cassidian Communications ORION ARIES computer-aided dispatch (CAD) solution and the Aurora MIS solution, along with radios and other third-party technologies.
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