500-051 exam Dumps Source : Unified Communications Contact Center(R) Express Implementation
Test Code : 500-051
Test cognomen : Unified Communications Contact Center(R) Express Implementation
Vendor cognomen : Cisco
: 50 true Questions
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by means of: Dennis Hartmann
provider company takeaway: Cisco Unified Communications manager (CUCM) is the call routing and signaling component of the Cisco Unified Communications solution. This portion of the chapter excerpt from the booklet imposing Cisco Unified Communications manager, half 1 will supply an overview of the unique aspects, as smartly because the talents fundamental to install, configure and install a Cisco Unified Communications answer.
down load the .pdf of the chapter birthright here.
Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, records, and mobility products and applications. It enables greater helpful, restful communications and can transform the style by which they speak. UC represents a communications paradigm shift like that of the invention of the telegraph. UC removes the geographic limitations of constructive communications by using voice, video, and data integration. trade will besides live performed with a fluidity that progresses and evolves with you. assistance has been at their fingertips for a very long time, but UC makes it workable for the sharing of this suggestions to create talents and price.
Cisco UC is portion of an integrated solution that comprises community infrastructure, safety, mobility, network management products, lifecycle functions, supple deployment and outsourced management alternate options, conclusion-consumer and accomplice financing programs, and third-party communication applications.
Cisco UC can enormously change the bottom line of enterprise by using developing more efficacious communications devoid of losing the personal nature of a face-to-face conversation. more positive communication ends up in reduced time to market and brisk transformation of enterprise approaches via collaboration.
Cisco UC retort ComponentsThe Cisco UC mode encompasses voice, video, and statistics site visitors inside a single network infrastructure. Cisco UC machine is in a position to managing plenary three site visitors varieties and interfacing with plenary necessities-primarily based network protocols.
Cisco IP Communications represents a brand unique means of delivering UC functionality to trade valued clientele. instead of offering a set of disjointed items with particular person unencumber dates, checking out methodology, and documentation, Cisco UC is a coordinated liberate of an integrated set of products that are demonstrated, documented, and supported as a equipment.
determine 1-1 illustrates the 4 customary layers of the Cisco UC voice infrastructure model and the components that create up the layers.
The components of the usual layers are as follows:
Cisco UC community
The Cisco UC gadget grants entirely integrated communications, converging voice, video, and records over a single network infrastructure using standards-based mostly protocols. The Cisco UC gadget promises unparalleled performance and capabilities to address latest and emerging communications needs in the enterprise ambiance, as illustrated via the network topology in design 1-2.
The Cisco UC product suite is designed to optimize functionality, in the reduction of configuration and preservation necessities, and supply interoperability with a whole lot of other purposes. It offers this capacity while conserving immoderate availability, QoS, and safety.
The Cisco UC materiel integrates here predominant communications applied sciences:
CUCM FunctionsCUCM extends commercial enterprise telephony facets and features to packet telephony network devices. These packet telephony community devices include Cisco IP phones, mediaprocessing contraptions, VoIP gateways, and multimedia functions. extra data, voice, and video capabilities, corresponding to converged messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response methods, engage with the IP telephony retort during the CUCM utility programming interface (API).
CUCM provides these features:
figure 1-three shows IP telephones that logically register with one of the CUCMs in the cluster. diverse CUCM servers share one database, and the cellphone keeps an energetic connection to each the simple and backup CUCM server. The design suggests the mobile's rational TCP/ IP connections to the basic server.
CUCM Signaling and Media Paths
CUCM makes expend of SIP or SCCP to talk with Cisco IP phones for cognomen setup and teardown and for supplementary carrier tasks. After a call has been install, media trade happens at once between the Cisco IP telephones across the IP network, the expend of the actual-Time Transport Protocol (RTP) to elevate the audio. CUCM is not concerned in a call after the cognomen has been deploy. If the CUCM server were unplugged birthright through the length of the name, users would not keep until they attempted to expend a function on the phone. CUCM is involved most efficacious in cognomen setup, teardown, and features. If the CUCM server that set up the cognomen had been down birthright through a dialog, discontinuance users would see a message indicating "CM Down, features Disabled" on the liquid crystal display screen of the IP cellphone.
example: primary IP Telephony call
determine 1-four illustrates a consumer at cellphone A inserting a call to mobile B. at the climb of a call, a user at IP telephone A picks up the handset, and a message is shipped to CUCM letting CUCM comprehend that the materiel has long gone off-hook. CUCM responds to this stimulus by means of replying with a message that tells the device to play the dial tone file it truly is saved in the sparkle reminiscence of the telephone. The person at telephone A hears the dial tone and starts dialing the telephone number of mobile B. SCCP telephones dispatch their digits to CUCM as they are pressed (digit by passage of digit), whereas SIP phones ship their dialed digits in a single message (enbloc signaling) by using default. SIP phones maintain options that permit them to behave in a similar mode to SCCP telephones (Keypad Markup Language [KPML] and dial rules). CUCM performs digit evaluation in opposition t the dialed digits. If a match is found, CUCM routes the call per its configuration. If CUCM does not ascertain a match, a reorder tone is distributed to the calling celebration.
CUCM alerts the calling celebration to initiate ringback, so the user at mobile A will hear the ringback tone. CUCM besides indicators the cognomen to the vacation spot phone, which plays the ringdown tone. more information is supplied to the phones to attest the calling and called birthday party cognomen and quantity. (telephone A will display the destination device cognomen and number, and call B will demonstrate the calling celebration cognomen and quantity.)
When the consumer at cell B accepts the name, CUCM sends a message to the gadgets permitting them to know the IPv4 socket (IPv4 address and port number) counsel in which they should communicate in the course of the call. The RTP media path opens at once between the two phones.
The Cisco IP telephones require no additional conversation with CUCM except either telephone invokes a feature, equivalent to call switch, cognomen conferencing, or call termination.
enforcing Cisco Unified Communications manager, portion 1 Cisco Unified Communications manager structure Introduction CUCM Overview CUCM Hardware, software, and Clustering CUCM Licensing abstract CUCM review Quiz
Reproduced from the booklet implementing Cisco Unified Communications supervisor, portion 1. Copyright 2008, Cisco methods, Inc.. Reproduced by means of leave of Pearson schooling, Inc., 800 East 96th highway, Indianapolis, IN 46240.
Over eighty% of people expend textual content messaging for business — in comparison to the decent outmoded days of sending a letter by using provider pigeon, we've approach a protracted method. but are they in fact being as constructive as feasible with their enterprise communications?
Communications infrastructure has primarily been deployed with the aid of the specific trade for his or her employees. With the upward shove of the cloud, this has plenary started to trade, and live more competitively priced and comfy for firms. study on to learn what unified communications is and no matter if or now not your company is imposing it within the most a wonderful thought manner.First off, What are Unified Communications?
Unified Communications (UC) is true-time and non-real-time communications hypothetical to optimize company strategies and enhance person productiveness. UC is the combination of commercial enterprise-degree, actual-time communications like chat, voice, audio and video conferencing, with commercial enterprise-stage, non-actual time communications like unified messaging. It will besides live applied in a number of approaches, including on-premise, hosted, and in the cloud.
Unified Communications as a provider (UCaaS) is when UC are applied in the cloud. This presents several benefits to businesses that are looking to lower upfront fees, raise safety, and hold up-to-date on the latest and highest property tendencies in UC.What are Some benefits of Unified Communications as a carrier?
UCaaS is advantageous to companies for a few explanations, no longer the least of which being involving capital expenses.
The leading UCaaS suppliers consist of a number of powerhouses like Cisco, Vonage, and RingCentral.
moreover these, they besides accept as upright with trade leaders like Slack and Skype for enterprise. although these aren't regarded unified communications via some, they choose to cast their imaginative and prescient a whole lot higher. organizations like Gartner hang unified communications to a strict definition including:
Slack, Skype for company, and others meet the vast majority of this standards, outside of presenting an on-premise solution. With a community that is basically touching far from on-premise, they believe that this should quiet no longer live a marked indicator of a UC product. Many businesses expend Slack and Skype for trade for their group communications. They should quiet live blanketed as major avid gamers within the area.
Digitization, region of travail transformation, funding insurance policy. These are plenary proper-of-intellect topics that approach up in my conversations. many of you are presently evaluating your collaboration ideas and thinking about a passage to evolve your unified communications solutions.
There’s no doubt that the UC market is dynamic and quickly-paced. products and supplier solutions evolve consistently, as carry out consumer requirements and the very nature of work. Analysts can supply impartial product evaluations to advocate you create the arrogate decisions on your company.
Gartner’s Magic Quadrant studies supply a wide-angle view of the relative positions of a market’s opponents. the placement of the Magic Quadrant “dots” is in line with each companies’ capability to execute and completeness of vision. Gartner divides UC into six vast communications product areas:
Gartner analysts evaluated many components throughout both execution and completeness of imaginative and prescient for each and every seller. as an instance within the capacity to execute category, “Gartner analysts evaluate UC product suppliers according to the nice, efficacy and common maturity of the products, techniques, materiel and procedures that enhance particular person, group and trade communications.” optimum weighted criteria during this class are “product or service” and “typical viability.” in the completeness of imaginative and prescient category, “Gartner analysts reckon UC product providers and their skill to convincingly articulate rational statements about existing and future market instructions, innovations, client wants and aggressive forces, and how neatly these map to Gartner’s ordinary evaluation of the market.” optimum weighted criteria in this class are “market strategy” and “vertical/industry approach.”
It’s an extensive system. We’re restful that Gartner has positioned Cisco as a frontrunner in its 2017 Gartner Magic Quadrant for Unified Communications in accordance with “completeness of imaginative and prescient” and “potential to execute” for the closing 10 years.
We proceed to expand and integrate their UC and collaboration portfolio to serve corporations of plenary sizes. Their purpose: present bendy deployment alternate options and simplify platform selections to serve your enterprise these days and as it evolves. a necessary a portion of it is enabling constant and straightforward-to-use collaboration experiences that assist your groups with no worry travail and live more productive anywhere. in keeping with person feedback and assessments like Gartner’s, they agree with this strategy is working.
Gartner additionally scored Cisco highly in its companion record, crucial Capabilities for Unified Communications 2017. in keeping with Gartner “this research is meant to advocate organizations silhouette their necessities and select particular products that suit their wants from the carriers covered in the ‘Magic Quadrant for Unified Communications.’’’
Cisco completed the highest scores across plenary five essential capabilities expend circumstances:
We believe, the record constitution allows you to center of attention on these uses instances which are most strategic on your company. Combining the perspectives from both Gartner experiences offers you a powerful view each of the enterprise and technical capabilities of UC vendors, as well as an contrast of future direction.
attempting to find greater perception? find these and more analyst opinions of collaboration options, including contact middle and net conferencing.
supply: Gartner, Magic Quadrant for Unified Communications, Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, 19 July 2017. This vivid became published by means of Gartner, Inc. as portion of a bigger research doc and should live evaluated within the context of the whole document. The Gartner doc is obtainable upon request from Cisco.
supply: Gartner, vital Capabilities for Unified Communications, Mike Fasciani, Megan Marek Fernandez, Steve Blood, Rafael A Benitez, 19 July 2017.
Gartner does not endorse any seller, product or provider depicted in its research publications, and does not recommend know-how users to opt for best these vendors with the highest rankings or different designation. Gartner research publications include the opinions of Gartner’s analysis firm and may now not live construed as statements of fact. Gartner disclaims plenary warranties, expressed or implied, with recognize to this research, including any warranties of merchantability or health for a particular intention.
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March 16, 2013
Ah, unified communications—an essential component for any company looking to hold its competitive edge and remain profitable for the long term. Not only does this system encompass such capabilities as instant messaging, audio/ video conferencing, VoIP and faxing, but it can significantly lower expenses a firm sees almost immediately.
This week in the space, NextiraOne was selected by B. Braun Medical Ltd in order to gain access to its unified communications solution across B. Braun’s four sites in the U.K. The alliance was formed with the hopes of gaining access to the company’s robust IP telephony solution that will enable employees to conduct calls directly from their computers, as well as its contact center solution.
B. Braun Medical Ltd is a big healthcare organization that was desperately in search of an intuitive platform that would raise the bar on communication and collaboration alike within its various healthcare facilities. After closely analyzing various suites, it decided to leverage NextiraOne since it uses Cisco virtual servers at each site. It will besides live implementing the Cisco Unified Communications Manager, unity Connection Voice Messaging, and Unified Contact center Express.
“NextiraOne has the expertise not only in delivering unified communications and contact center solutions, but besides in implementing communications solutions in the Healthcare sector,” said Chris Edwards, IT Manager for B. Braun Medical, in a statement. “We chose them for their expertise in both respects and they are very impressed with their expertise and their tang of the environment in which they operate.”
In other news, UC specialist Teo recently outlined in a blog post findings from UC Strategies that highlight “many companies might live taking an inefficient approach to communications, specifically regarding the comprehension and cohesion of strategies. While implementation of the various technologies is a crucial component of efficiency, the overall management and strategies surrounding internal communications requisite to live streamlined for an optimal environment.”
So how can you ensure that you are seeing the best results workable from this intuitive platform? First, create sure that plenary employees are aware and understand how to expend plenary of its key functions to ameliorate customer interactions in addition to efficiency. A lot of features are powerful but if no one comprehends how to expend them, what is the point?
Next, implement a very structured strategy that enables global workforces to remain on the identical page and leverage significant tools including VoIP, audio/ video conferencing, instant messaging, and knowing presence from one dashboard.
Closing out the week, VidOvation, an innovative broadcast provider, made headlines with the advice that is will live refocusing its energy into three unique technologies: its IPTV and Video-over-IP systems that will live comprised within an open architecture; webcasting and video streaming technology that can deliver streaming and encoding over Wi-Fi, wired, or cellular networks on up to four cameras at a cost-effective price; and fiber optic transmission cables that can connect to SD/HD-SDI, broadband, or RF networks.
For plenary of the most vital breaking advice in the industry, live sure to tarry tuned to the unified communications community, exclusively on unified communications!
Telephony pros maintain plenty of VoIP monitoring tools for troubleshooting an IP phone with no dial tone. But when a multi-point, multi-vendor video conferencing call gets buggy, those tools are useless. Independent monitoring vendors aren't ready to fully advocate unified communications (UC), and many enterprise UC deployments are quiet too immature to requisite them. However, classic VoIP monitoring tools are slowly evolving to advocate unified communications management.
"Right now, companies are focusing on simply getting a lot of [UC] technologies to travail together from a technical perspective," said Hyoun Park, research analyst at Aberdeen Group. "Once you trap past that initial step, [attention to] the ongoing advocate issues and property of [experience] -- and not simply the technical competence to connect plenary of these technologies together -- will follow."
We maintain to find out who needs what tools [because] these are tools, right? Not toys.
Mark ZuberTelecommunications Specialist, Kirkwood Community College
Investing in unified communications management tools would live premature for notice Zuber, telecommunications specialist at Kirkwood Community College in Cedar Rapids, Iowa. He is focused on structure and readying a converged network for voice, video and data. He doesn't hope to deploy unique UC applications for at least a year after that project is complete and after watchful evaluation of user needs.
"We haven't evolved their VoIP platform enough to really create [UC monitoring and management] a priority," Zuber said. "We maintain to find out who needs what tools [because] these are tools, right? Not toys."
Converged networks, interoperability pose UC management challenges
Before the emergence of converged networks, IP telephony pros usually depended on the proprietary monitoring and management tools their vendors sold with the equipment, Park said. Now those IT pros are managing messaging, presence and video conferencing platforms from multiple vendors, and they physiognomy a plethora of service property requirements.
Visibility into UC applications and sessions has besides been complicated by enterprises' continued shove to converge corporate communications traffic onto the identical network as corporate data and applications, Park said.
As their UC deployments mature, IT pros will requisite unified communications management tools to see the whole picture, he said. Beyond monitoring video conferencing appliances for uptime, they must besides watch the traffic from server to client, resolve the live significant conviction score (MOS) for sessions and understand what other network activity could live affecting video performance.
"Admittedly, presence and messaging are going to live much lower bandwidth [consumers]. They're not going to chore the network," Park said. "But the competence to see plenary of the property … in one source is going to live important, especially as the telecom manager [role] shifts into a communications or network data manager accountable for plenary of those technologies."
Enterprises should besides sight for unified communications management and monitoring tools that can travail in a multi-vendor environment, especially enterprises that maintain inherited complicated UC environments through mergers and acquisitions, Park said. But this is where many monitoring and management vendors fail to deliver, he said.
"We talk about interoperability a lot in UC, but they don't often talk about how significant that is from an infrastructure monitoring and property of [experience] monitoring perspective," Park said. "The travail there is quiet very embryonic, and … that dialogue isn't really going on."
Unified communications management quiet a travail in progress for vendors
Longtime VoIP monitoring and management vendor Clarus Systems recently updated its ClarusIPC Plus+ software to advocate Cisco Systems' unity Connection, Unified Presence and Contact center Express servers. The update, v. 4, besides supports the latest version of Cisco Unified Communications Manager (CUCM), v. 8.5.
Monitoring and management for video applications are absent from the update -- a point not lost on John McCaffrey, Clarus' vice president of sales and marketing. Clarus is working on adding advocate for telepresence.
"You don't want your 10 senior executives sitting around at the climb of a telepresence session waiting for the technician to trap there to design out why [the system] is not working," McCaffrey said. "What you want … is a test system that can simulate that call an hour beforehand and create sure everything's working."
Empirix Inc., a VoIP service property assurance vendor, has spent about a year on its "UC assurance" strategy. The company is incorporating the video and mobile UC monitoring capabilities it gained with its acquisition of Mutina Technology ultimate year, according to Bob Hockman, director of product marketing.
Unified communications management and monitoring products besides requisite to advocate sociable media -- especially in contact centers -- and develop more advanced metrics beyond MOS, Hockman said. Empirix will publish its first product from its "UC assurance" project in the "next month or so," but he declined to present details.
"The traditional methods of validation no longer travail in UC," Hockman said. "You can no longer test and monitor in the identical way. It's got to live very comprehensive and it's got to approach from the [user] experience."
WildPackets Inc., a network and application performance monitoring vendor, can advocate video conferencing and telepresence monitoring on its OmniPeek platform, but enterprises aren't buying into it yet, according to Jay Botelho, director of product management at WildPackets. IT organizations, particularly at universities, seem more interested in monitoring tools for streaming Internet protocol television (IPTV).
"We're asked a lot about it, and while there are some customer deployments they maintain where people are actively monitoring telepresence, it seems like there's a lot more talk about it than actual deployments," Botelho said. "We're trying to trap ready [for more demand]."
Let us know what you believe about the story; email: Jessica Scarpati, advice Writer.
April 6, 2007
At first glance, it might maintain seemed that the legacy communications system in region at Oce USA, a big provider of digital and document management technology and services, was just fine. The existing PBX (private arm exchange) was working satisfactorily, internal IT staff knew the system well, and the vendor provided wonderful support. But a management change prompted a near assessment of the company's communication system, and results of that assessment indicated that plenary was not as well as it appeared to be: the leased network switch was expensive, and the vendor for the leased frame materiel was threatening to quit supporting the product.
"After conducting some research, it became very pellucid to me that they would soon live spending a lot of money to hold the current system going," says Bill Alden, Vice President of Implementations at Oce USA. "It was besides pellucid that IP telephony is the future and would save us a lot of money." But touching the company to IP telephony would live no miniature undertaking. The system would requisite to achieve out to 72 locations, including three major offices in Chicago, unique York, and Boca Raton, Florida, and live significant the eventual deployment of up to 3500 IP phones.
To manage the design and deployment of a project of this size and scope, Alden looked for a company that had the technical expertise and information for a successful implementation, as well as the strong vendor relationship necessary to procure the materiel at a competitive price. Alden chose Netmedic, a Cisco® Premier Certified confederate that focuses solely on the design and implementation of IP telephony solutions. Netmedic has designed, developed, installed, and continues to advocate customer installations ranging from 150 up to 5000+ IP phones in a single location as well as customers with 90 or more dispersed locations.
The fact that Netmedic had a strong partnership with Cisco was besides critical. Alden analyzed solutions by Avaya, Nortel, and Cisco, and decided Cisco had the strongest offering.
"The hardware costs were pretty near among the three contenders," he says. "But when I looked at the findings by major industry research firms, there was no question as to what company is the leader in IP: it is Cisco." As a matter of fact, a brace of European Oce offices had already deployed IP, and one assign in Cisco and the other chose a competing vendor. In Alden's opinion, the office with the competing vendor's materiel had more hardware and information problems.
Netmedic and Cisco worked together with Alden to deliver an excellent discount and post-deployment support.
"Bill realized that IP telephony is about much more than dollar savings—it could deliver powerful features beyond the scope of traditional telephony and actually ameliorate trade communications and trade processes," says Ted Lemmy, President of Netmedic. "Cisco Unified Communications would not just provide dial tone, it would advocate remote employees, provide the competence to build directories for their world wide organization, and allow transparent interfacing with other offices."
To start the project, Netmedic employed its philosophy of fully studying and analyzing a customer's trade and communications needs in order to recommend and deploy the birthright unified communications solution.
"We carry out not just drag a bunch of materiel in the door," says Lemmy. "We invest the time to develop that trade case, so they trap the solution birthright the first time, and that means spending time upfront to develop a communication strategy." This meant months of analyzing Oce USA's current network structure and status, and learning where the areas of requisite are. The Netmedic team identified specific location requirements and the ilk of central administration that was involved. plenary of these different pieces were analyzed to approach up with the very best solution to advocate Oce USA's operations. A rollout schedule was designed based upon how quickly Oce USA wanted to invest in Cisco Unified Communications implementation. Since recur on investment (ROI) and dollar savings were so significant to Oce USA, the faster that the company spent money on Cisco Unified Communications implementations, the faster it would save money.
"As the project moved forward, it was meeting plenary expectations, so it really picked up momentum," says Lemmy. "The ROI that they projected was proving itself, so the company pushed for faster implementation."
The overall solution included Cisco Unified Communications with Cisco Unified CallManager call-processing software, unified messaging with Cisco Unity®, and more than 3500 Cisco Unified IP Phones 7900G series. Cisco Unified CallManager and Cisco Unified Contact center Express would live deployed at the company's 18 call centers, which ply orders and customer service inquiries. These sweep in size from big to very miniature with just a few employees.
The actual deployment was planned as carefully as the initial trade case. Every Oce USA site had to live planned from an overall towering even down to the floor and desk level, so when it was time to deploy at any building, everyone knew exactly what the site required.
"The even planning done by Netmedics was very key to their successful rollout," says Alden. "At one point they were deploying four locations a week, and you cannot accomplish that without watchful planning. Every detail was planned out from swapping out the network to swapping out individual phones." In twelve weeks, Netmedics and Alden's team switched its network and changed to Cisco Unified Communications at 70 Oce USA sites.
Alden is currently analyzing exact savings being realized, but he estimates a savings of more than US$880,000 annually and expects to realize a savings of more than one million dollars a year when 100 percent of the sites are deployed. He credits the 'beyond traditional telephony' benefits of Cisco Unified Communications with improving trade processes while saving money. Traveling employees are no longer tied to their desk phone; they can trap voicemails and e-mails while they are on the road. The U.S. offices can now interface more easily with the Oce European offices. Paper phone lists, which went out of date quickly, are a thing of the past—directory lists are on the phone display. Employees scroll to the person whom they requisite to call, and dials their number. Oce employees are many-sided and change locations, and now that is as facile as carrying their phone with them and plugging it in. And the phone system is aligned with the payroll department, so when an employee leaves the company or a unique employee is added, their directory listing is automatically updated.
"I maintain seen a lot of IT projects approach and go, and maintain worked with a lot of outside vendors, both immense and small," says Alden. "The passage that Netmedic that planned and conducted this project was absolutely excellent. As an materiel provider and in their information of the technology and deployment planning, they did a marvelous job for us."
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