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3303 Avaya Proactive Contact Implementation and(R) Maintenance

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3303 exam Dumps Source : Avaya Proactive Contact Implementation and(R) Maintenance

Test Code : 3303
Test title : Avaya Proactive Contact Implementation and(R) Maintenance
Vendor title : Avaya
: 82 existent Questions

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Avaya Avaya Proactive Contact Implementation

Avaya to demonstrate off solutions to enrich Healthcare Experiences At HIMSS 2019 | killexams.com existent Questions and Pass4sure dumps

 

Avaya Holdings Corp., a global leader in solutions to raise and simplify communications and collaboration, could exist demonstrating its comprehensive portfolio of solutions for the healthcare industry on the upcoming HIMSS international conference & Exhibition held at the Orange County convention and Exhibition core in Orlando, FL from February eleven-15. Avaya might exist a Diamond exhibitor at booth #6541 along with ConvergeOne. The HIMSS 2019 event (himssconference.org) brings together over forty five,000 fitness information and technology professionals, clinicians, executives and market suppliers from gross over the world.

Avaya solutions for Connecting Healthcare include:

Care group Collaboration• enhance supervision coordination with multimedia cell solutions;• enhance supervision team time with patients;• slash back preventable harm through workflows and collaboration.

patient access & functions• enhance affected person access to supervision with a flush omnichannel solution;• reduce wait instances, no suggests and in-community referrals leveraging automation and EHR integration along with your access middle;• Proactively engage affected person on their media of option;• raise affected person referrals;• enrich affected person access to medicine regiments and supervision plans.

digital Care• in the reduction of avoidable emergent and pressing supervision via telehealth triage;• connect supervision team and peer coaches with patients in time of want;• extend and scale homecare with clinical contact facilities.

“Avaya healthcare solutions deliver the reliability, protection, flexibility and scale they require to stronger meet the wants of their valued clientele through imaginative communications equipment, and Avaya is now working with us to transition to the cloud,” said Bob Doran, vice president of Telecommunications, computerized health methods. “We at the minute span fifteen states throughout the U.S. and turning out to be, and they now absorb trusted Avaya’s ninety nine.999% uptime reliability when you deem that 1994. they're a trusted companion that gives the optimum tiers of aid and service, mixed with communications and collaboration options they will matter on, and that their customers matter on, each and every and each day.”

For healthcare providers, the supervision group’s capability to communicate with sufferers alongside their health event is a must absorb to the mission of helping their supervision scheme and reducing readmissions. through connecting individuals, resources, facts, and options, suppliers can optimize operations and slash back risk, while expanding operational effectivity and profitability. a flexible communications retort is significantly crucial to the a success digital transformation of health supervision systems. The birthright 10 healthcare features businesses on earth, and the redress 10 U.S. hospitals gross depend upon Avaya communications options to enhance patient adventure, enrich supervision crew effectiveness and collaboration, and drive accelerated efficiency.

Avaya and its ecosystem of companions absorb profound skills and groups concentrated mainly on addressing the entertaining necessities of supplying communication options to the healthcare business. Avaya works with these partners to mingle technical, client appointment and features materials to give a comprehensive portfolio of options for healthcare suppliers addressing patient entry and functions, digital care, telemedicine and supervision group collaboration to extend productivity, streamline workflow, improve the trait of supervision and extend ROI.

“we've 55 far flung locations, three several hospitals, and 450 several healthcare suppliers as section of their community, and their Avaya communication options enable us to supply an most suitable combination of human feel supported through judicious automation for more suitable patient experience,” pointed out Tim Rosner, Chief technology Officer, Southcoast health. “We’re imposing unusual technologies in healthcare and dwelling lots of cost in their long-term partnership with Avaya that allows us to stream forward efficaciously during this effort.”

in accordance with analysis company IDC, today there are greater opportunities and challenges than ever to simply communicate with sufferers, starting with the number of channel selections cell, web, textual content, or chat used to unite with them. A one-dimension-suits-all manner will now not work. enterprise affected person entry and functions and digital supervision coordination solutions must exist bendy in keeping with patients’ verbal exchange wants and where they are in their patient event. These solutions absorb to additionally ply evolving technology, enterprise, and regulatory requirements facing healthcare businesses.1

“Our heart of attention is fully, 100% on their sufferers, including their entire workflow, techniques and communications platform,” talked about Jim Hennigan, IT manager, Innova health methods. “we are looking at unusual and resourceful easy methods to raise the affected person event and to originate healthcare extra available to different companies fancy millennials. Avaya omnichannel solutions enable us to consume gross channels of communique, from net chat, video, voice, and telemedicine to supply extra useful supervision in a proactive, productive approach.”

1 “driving Operational Efficiencies through better affected person entry and features” IDC, June 2018

About AvayaBusinesses are constructed on the experiences they deliver, and each day tens of millions of these experiences are constructed with the aid of Avaya (avaya.com). For over 100 years, we’ve enabled agencies world wide to win via developing ingenious communications experiences for customers and personnel. Avaya builds open, converged and innovative solutions to raise and simplify communications and collaboration within the cloud, on-premise or a hybrid of each. To grow your company, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the expertise industry you absorb self-possession to assist you deliver Experiences that rely.

Cautionary note related to forward-searching StatementsThis document carries inevitable “forward-searching statements.” gross statements other than statements of ancient veracity are “forward-searching” statements for functions of the U.S. federal and status securities legal guidelines. These statements may well exist identified by the consume of ahead searching terminology reminiscent of "count on," "agree with," "continue," "could," "estimate," "predict," "intend," "may," "may," “our vision,” "plan," "knowledge," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or similar terminology and encompass, however aren't limited to, anticipated cash savings and statements about increase, trade list and more advantageous operational metrics. The enterprise has primarily based these forward-searching statements on its latest expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are not pricey, such ahead-looking statements are most effectual predictions and contain familiar and unknown risks and uncertainties, many of which are past its handle. The factors are mentioned in the business’s Registration remark on profile 10 filed with the Securities and change commission, can antecedent its precise consequences, efficiency or achievements to differ materially from any future outcomes, performance or achievements expressed or implied by means of these forward-looking statements. For an extra list and outline of such hazards and uncertainties, please advert to the business’s filings with the SEC that are available at sec.gov. The company cautions you that the checklist of Important components protected within the business’s SEC filings might moreover no longer comprise gross the cloth components which are Important to you. additionally, considering these dangers and uncertainties, the matters observed within the forward-looking statements contained in this file may additionally no longer in fact engage place. The industry undertakes no obligation to publicly update or revise any ahead-searching statement on account of unusual suggestions, future events or otherwise, apart from as in any other case required via legislations.

All logos identified with the aid of ®, TM, or SM are registered marks, emblems, and repair marks, respectively, of Avaya Inc. gross other trademarks are the property of their respective homeowners


Avaya Unveils Turnkey retort for Proactive management of the customer event for Mid-dimension Contact facilities | killexams.com existent Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Jun 3, 2013) -   

  • Avaya Outbound Contact express provides a pre-built-in solution with gross of the Important components obligatory for proactive consumer event management
  • helps mid-measurement contact centers with 25-250 agents and up to 500 trunks
  • quick, simplified deployment reduces time to provider to at some point from 30+ days crucial for multi-seller solutions 
  • Avaya today announced a brand unusual solution for mid-size contact centers that streamlines adoption, implementation and management of comprehensive outbound consumer communications. Avaya Outbound Contact express is a turnkey retort with gross of the hardware, software and assist services mandatory for inexpensive, proactive customer sustain operations. 

    handy to set-up and preserve, Outbound Contact specific builds on Avaya's confirmed, outbound client sustain administration capabilities in a pre-built-in, all-in-one retort for the mid-dimension contact core with 25-250 brokers and as much as 500 trunks. in comparison to option, multi-seller solutions, Outbound Contact express reduces the time to carrier from a baseline of 30 days to 1 or two.

    Avaya Outbound Contact specific uses trade leading convoke detection and superior, patented predictive and preview dialing algorithms for greater effectual consume of agent time and a subside suffuse per title to attain purchasers. additionally, a separate contact for gross preservation and assist needs vastly reduces the charges and complexity linked to day after day operations and renovation of ordinary, multi-seller options. 

    Outbound Contact categorical contains:

  • Administrative web customer for outlining campaigns
  • Full featured, market leading dialer with first-rate convoke detection accuracy
  • Agent scripting to exist confident constant, a success consumer interactions
  • Reporting and convoke recording to ensure nice and compliance
  • Avaya Speech Analytics to force insight and evolution to agent efficiency and operations.
  • 24x7 guide and skilled ™ techniques monitoring
  • utility improve coverage as well as non-compulsory materials help
  • Avaya Outbound Contact categorical leverages key, patented facets of Avaya's portfolio of Outbound Contact heart solutions to supply comprehensive points and capabilities packaged to fitting the particular wants and necessities of mid-measurement contact centers. Avaya's Outbound and Proactive adventure administration options provide companies with an entire, multichannel, agent and agent-much less retort to assist their outbound marketing, revenue, provider, and collections needs. functions fancy Avaya Proactive Contact and Avaya Proactive Outreach supervisor simplify execution of gigantic scale outbound campaigns while making inevitable agencies meet even essentially the most strict regulatory compliance requirements.

    Avaya Outbound Contact specific could exist globally accessible this summer.

    costs: "organising proactive client sustain operations has up to now required corporations to interact in a long, arduous procedure and with a brace of companies, and turned into often out of the attain of mid-sized operations. Avaya Outbound Contact categorical streamlines gross this with an impressive, pre-integrated solution that gives the entire pieces, together with ongoing guide and upgrade protection, want for totally advantageous operations."--Mark de la Vega, vice president and established manager, Contact center, Avaya

    "The average contact heart operation is essentially focused on being accessible via plenty of skill when the customer is able to initiate contact. but, there is colossal value to adopting a proactive contact strategy that can alert consumers and others when there is information they requisite to recognize. Single seller, turnkey technology solutions originate adopting a proactive strategy a gross lot more possible, and may remove lots of the hesitations that may avoid groups from happening this course."--Ken Landoline, essential Analyst, existing evaluation

    "We contemplate a significant probability for a complete turnkey proactive contact solution for the mid-size contact center. here is a generally underserved market because of the complexity and cost of common, multi-dealer options. They accept as exact with AdvanTel purchasers can exist as excited about Avaya Outbound Contact categorical as they are."--Dan Ferguson, President and CEO, AdvanTel

    further resources Avaya Contact core options

    Tags: Avaya, Avaya aura, consumer event administration, contact core, proactive customer service, outbound client contact, staff optimization, analytics,

    About Avaya: Avaya is a world issuer of industry collaboration and communications solutions, featuring unified communications, contact centers, networking and linked services to organizations of gross sizes around the globe. For more suggestions please consult with www.avaya.com.

    certain statements contained during this press liberate are ahead-looking statements. These statements can exist recognized by passage of forward-searching terminology akin to "expect," "believe," "continue," "might," "estimate," "predict," "intend," "may additionally," "might," "plan," "abilities," "predict," "may still" or "will" or different an identical terminology. they now absorb based mostly these forward-searching statements on their current expectations, assumptions, estimates and projections. while they reliance these expectations, assumptions, estimates and projections are reasonable, such ahead searching statements are only predictions and involve widely used and unknown risks and uncertainties, many of which can exist beyond their control. These and other essential factors may antecedent their genuine effects, performance or achievements to differ materially from any future consequences, performance or achievements expressed or implied by means of these forward-looking statements. For a list and description of such risks and uncertainties, please check with Avaya's filings with the SEC that can exist create at www.sec.gov. Avaya disclaims any end or duty to update or revise any forward-searching statements, whether because of unusual tips, future movements or in any other case.

    observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked weblog.


    Avaya licensed expert (ACS) | killexams.com existent Questions and Pass4sure dumps

    This dealer-selected Certification is offered by means of:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This e mail tackle is being blanketed from spambots. You want JavaScript enabled to view it.

    skill level: Intermediate                          reputation: Being phased out

    budget friendly: $125 (shortest track)               

    abstract:This mid-degree certification is for people who integrate voice networking, facts networking, and purposes into powerful company communications solutions. ACSs design, dwelling in force and assist Avaya solutions in a existent world ambiance.

    preliminary requirements:You should dangle the ACA Certification and stream one in gross expert optionally available exams ($a hundred twenty five). select from two tracks, Design and Implementation.Design Tracks encompass: Interactive Voice Response systems, IP Telephony, LAN, Messaging, Multimedia Contact facilities and Proactive Contact options.Implementation Tracks include: Interactive Voice Response techniques, IP Telephony, LAN, Messaging, Multimedia Contact facilities and Proactive Contact options.working towards is available but no longer required.

    carrying on with necessities:Certification is valid for two years.

    See gross Avaya Certifications

    dealer's web page for this certification


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    Avaya Proactive Contact Implementation and(R) Maintenance

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    Avaya Holdings Corp. (AVYA) CEO Jim Chirico on Q4 2018 Results - Earnings convoke Transcript | killexams.com existent questions and Pass4sure dumps

    No result found, try unusual keyword!New products driven through their R&D investments ... patent and customer implementation for groundbreaking Avaya Mobile sustain technology and their strategic alliance with Afiniti International Holdi...

    Avaya Helps China's Automotive Service Provider Tuhu Deliver Outstanding E-Commerce sustain With Next-Generation Contact heart Solutions | killexams.com existent questions and Pass4sure dumps

    Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact heart Upgrade; Project Completed From Design to complete Operation in One Month

    BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact heart and set up a unusual benchmark for customer sustain in the e-commerce industry.

    After rapid growth in recent years, Tuhu's industry now covers 395 cities across the country including more than 10,000 stores. convoke volumes at its customer service centers absorb moreover risen rapidly, which dwelling the old-fashioned system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in claim for service during peak periods.

    Tuhu chose to deploy Avaya contact heart solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to complete operations, the gross project took only one month, and helped Tuhu successfully ensnare over the first "11.11" shopping peak after the upgrade.

    Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts noteworthy value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service heart silent achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can exist conducted in a very organized way.

    Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers consume to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will exist analyzed and managed in a unified manner. The customer service heart system can moreover connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.

    In addition to Avaya Professional Services, Tuhu deployed a total contact heart solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.

    Quotes"We are honored to assist Tuhu in pile the next-generation contact center, facilitating an enhanced customer sustain and laying a foundation for continuous growth. For e-commerce companies in China, customer sustain has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and serve the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya

    "We are deeply impressed with the towering stability of Avaya solutions and its capacity to integrate with other technologies and applications. The flush sustain of the team in the e-commerce industry and their consulting capability are moreover major reasons behind their choice. Since the project was completed in a very short time, they did not feel any industry disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The unusual contact heart platform will serve us achieve these goals."-- Yu Bing, IT director of Tuhu

    About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services comprehend car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".

    Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a auspicious shopping experience.

    Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.

    About Avaya:Avaya is a leading provider of solutions that enable customer and team appointment across multiple channels and devices for better customer experience, increased productivity and enhanced pecuniary performance. Its world-class contact heart and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya appointment evolution Platform enables third parties to create and customize industry applications for competitive advantage. The Avaya fabric-based networking solutions serve simplify and accelerate the deployment of industry faultfinding applications and services. For more information, please visit www.avaya.com.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


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    References :


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