3302 exam Dumps Source : Avaya Contact heart Control Manager Implementation and Maintenance
Test Code : 3302
Test appellation : Avaya Contact heart Control Manager Implementation and Maintenance
Vendor appellation : Avaya
: 70 actual Questions
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These awards respect corporations that endure applied Avaya customer and staff engagement options to significantly seriously change their enterprise operations and augment consumer service, employee productiveness, organizational efficiency and their basis line. This year’s recipients are:
“buyers are expecting to engage anywhere, on every occasion, and besides the fact that children they determine on,” spoke of Michael Dean, CTO, C3i options. “We partnered with Avaya for the journey and flexibility to power innovation and bring personalized contact core options to their customers and their purchasers.”
“With the Avaya IX Digital Contact heart platform coupled with Avaya IX Mobility, ACS applied sciences is capable of tender a more robust stage of consumer carrier,” mentioned Lisa Newell, support systems Integration Analyst, ACS applied sciences. “Matching valued clientele with the most qualified agent to resolve their difficulty the first time permits them to interact on the channel they select and provides a stronger adventure for the customer.”
“patient event is proper of intelligence at Scripps fitness,” stated Christian Aboujaoude, MBA. CBCP. Senior Director commercial enterprise structure, Scripps fitness. “Avaya’s healthcare options permit us to streamline communications, both between contributors of their trust team and between the trust group and the affected person allowing us to augment their traffic operations whereas enhancing their affected person event.”
“each year, it’s pleasing to live Part of this improbable random to live a Part of Avaya in recognizing their purchasers for the exciting travail they are doing,” spoke of Marilyn Shuck, President, IAUG. “It’s inspiring to discern how others leverage Avaya options to circulate their companies ahead and defer innovation into their work. opportunities to present off these successes and participate experiences that may influence participants globally is one a Part of what makes their entire community so enjoyable.”
“it's an homage to present off the innovations that these groups are riding ahead to raise the consumer and personnel adventure inside their agencies,” mentioned Dino Di Palma, President, Americas income & world bills, Avaya. “As a frontrunner in digital communications, Avaya strives to give solutions enabling their customers to compose every event as seamless and linked as possible, so employee collaboration is less demanding and extra efficient, and client pride is larger. They celebrate the tremendous accomplishments of those essential Avaya customers.”
groups are developed on the experiences they deliver, and every day hundreds of thousands of these experiences are constructed with the aid of Avaya (NYSE:AVYA). For over 100 years, we’ve enabled corporations around the globe to win – by pass of creating intelligent communications experiences for consumers and employees. Avaya builds open, converged and innovative options to augment and simplify communications and collaboration – within the cloud, on-premise or a hybrid of each. To develop your enterprise, we’re dedicated to innovation, partnership, and a relentless focal point on what’s subsequent. We’re the expertise company you believe to aid you bring Experiences that matter. hunt recommendation from us at www.avaya.com.
At 5,200 individuals amazing, IAUG is among the world’s largest queer groups for communications technology specialists. it's the primary discussion board for the global Avaya client neighborhood, offering a voice and resources for Avaya consumers entire over.
Cautionary notice involving forward-searching Statements
This document carries unavoidable “forward-looking statements.” entire statements aside from statements of ancient fact are “ahead-searching” statements for purposes of the U.S. federal and condition securities legal guidelines. These statements may live recognized by pass of ahead searching terminology such as "assume," "accept as upright with," "proceed," "could," "estimate," "expect," "intend," "may additionally," "might," “our vision,” "plan," "knowledge," "preliminary," "predict," "should still," "will," or “would” or the destitute thereof or other adaptations thereof or comparable terminology and encompass, however don't seem to live confined to, anticipated cash discount rates and statements about increase, change list and better operational metrics. The company has based mostly these forward-looking statements on its existing expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are inexpensive, such forward-searching statements are only predictions and involve time-honored and unknown dangers and uncertainties, lots of which can live beyond its handle. The elements are mentioned within the business’s Registration remark on figure 10 filed with the Securities and exchange commission, could antecedent its specific effects, efficiency or achievements to vary materially from any future effects, efficiency or achievements expressed or implied via these ahead-looking statements. For a further listing and silhouette of such risks and uncertainties, delight hunt recommendation from the business’s filings with the SEC that are available at www.sec.gov. The traffic cautions you that the list of valuable elements protected within the enterprise’s SEC filings may not hold entire the material factors that are vital to you. moreover, given that these dangers and uncertainties, the matters talked about in the forward-searching statements contained in this document might too now not actually rotate up. The traffic undertakes no responsibility to publicly update or revise any ahead-looking observation because of fresh assistance, future movements or otherwise, apart from as in any other case required via legislation.
supply: Avaya Newsroom
All logos recognized with the aid of ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. entire different trademarks are the property of their respective house owners.
For media inquires:Alex Alias, Avayaalalias@avaya.com
Colleen Jamieson, IAUGcjamieson@iaug.org
Avaya Holdings Corp., a world leader in options to augment and simplify communications and collaboration, will live demonstrating its comprehensive portfolio of options for the healthcare traffic at the upcoming HIMSS international conference & Exhibition held on the Orange County conference and Exhibition heart in Orlando, FL from February 11-15. Avaya may live a Diamond exhibitor at booth #6541 together with ConvergeOne. The HIMSS 2019 adventure (himssconference.org) brings together over 45,000 health suggestions and expertise gurus, clinicians, executives and market suppliers from entire over.
Avaya options for Connecting Healthcare encompass:
Care group Collaboration• help trust coordination with multimedia mobile solutions;• help trust group time with sufferers;• slice back preventable damage through workflows and collaboration.
affected person entry & services• help affected person entry to trust with a moneyed omnichannel answer;• in the reduction of wait instances, no suggests and in-network referrals leveraging automation and EHR integration along with your access center;• Proactively endure interaction patient on their media of option;• raise patient referrals;• help affected person entry to treatment regiments and trust plans.
digital Care• reduce avoidable emergent and pressing trust via telehealth triage;• connect trust team and peer coaches with sufferers in time of want;• help and scale homecare with clinical contact facilities.
“Avaya healthcare options provide the reliability, safety, flexibility and scale they require to greater meet the needs of their valued clientele through imaginitive communications tools, and Avaya is now working with us to transition to the cloud,” stated Bob Doran, vice president of Telecommunications, automated health systems. “We presently span fifteen states across the U.S. and turning out to be, and they now endure relied on Avaya’s 99.999% uptime reliability considering the fact that 1994. they are a depended on accomplice that provides the optimum ranges of aid and repair, mixed with communications and collaboration solutions they are able to trust on, and that their valued clientele weigh on, each and every and every day.”
For healthcare providers, the trust crew’s capability to talk with patients along their health event is essential to the mission of supporting their trust diagram and decreasing readmissions. with the aid of connecting individuals, resources, statistics, and options, suppliers can optimize operations and reduce chance, whereas expanding operational effectivity and profitability. a versatile communications avow is critically essential to the successful digital transformation of fitness trust systems. The preempt 10 healthcare services organizations on earth, and the precise 10 U.S. hospitals entire depend upon Avaya communications options to boost affected person experience, enrich trust team effectiveness and collaboration, and drive elevated effectivity.
Avaya and its ecosystem of partners endure profound skills and teams concentrated peculiarly on addressing the unique necessities of supplying conversation solutions to the healthcare trade. Avaya works with these partners to amalgamate technical, customer engagement and capabilities substances to provide a comprehensive portfolio of options for healthcare suppliers addressing patient access and functions, digital care, telemedicine and trust crew collaboration to enrich productivity, streamline workflow, help the best of trust and raise ROI.
“we endure fifty five far flung places, three distinctive hospitals, and 450 different healthcare providers as Part of their community, and their Avaya conversation options enable us to give an top of the line mixture of human feel supported with the aid of sensible automation for more advantageous patient adventure,” talked about Tim Rosner, Chief expertise Officer, Southcoast health. “We’re imposing fresh applied sciences in healthcare and region a lot of value in their long-time period partnership with Avaya that enables us to stream forward efficaciously in this effort.”
in accordance with analysis enterprise IDC, these days there are extra opportunities and challenges than ever to easily communicate with patients, beginning with the number of channel selections mobilephone, internet, text, or chat used to connect with them. A one-dimension-matches-all system will not work. commercial enterprise patient access and functions and digital trust coordination options endure to live bendy in accordance with sufferers’ verbal exchange wants and the locality they're in their patient event. These solutions should too address evolving technology, company, and regulatory necessities dealing with healthcare organizations.1
“Our heart of attention is absolutely, 100% on their sufferers, including their entire workflow, techniques and communications platform,” observed Jim Hennigan, IT supervisor, Innova health programs. “we're fresh and resourceful how to enhance the patient adventure and to compose healthcare extra attainable to distinctive corporations love millennials. Avaya omnichannel solutions enable us to compose employ of entire channels of communication, from internet chat, video, voice, and telemedicine to deliver greater useful trust in a proactive, efficient method.”
1 “riding Operational Efficiencies through enhanced affected person entry and functions” IDC, June 2018
About AvayaBusinesses are built on the experiences they give, and each day hundreds of thousands of these experiences are constructed by using Avaya (avaya.com). For over a hundred years, we’ve enabled corporations entire over to win by pass of growing ingenious communications experiences for clients and personnel. Avaya builds open, converged and ingenious solutions to raise and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you endure self-confidence to uphold you carry Experiences that count.
Cautionary note involving ahead-looking StatementsThis doc consists of unavoidable “ahead-searching statements.” entire statements apart from statements of historic veracity are “ahead-looking” statements for applications of the U.S. federal and condition securities laws. These statements may well live recognized via ahead looking terminology comparable to "anticipate," "believe," "proceed," "may," "estimate," "predict," "intend," "may additionally," "might," “our imaginative and prescient,” "plan," "capabilities," "preliminary," "predict," "should still," "will," or “would” or the destitute thereof or different diversifications thereof or similar terminology and include, however are not constrained to, expected money badge downs and statements about growth, alternate list and superior operational metrics. The traffic has based these ahead-searching statements on its latest expectations, assumptions, estimates and projections. whereas the enterprise believes these expectations, assumptions, estimates and projections are telling value, such forward-looking statements are only predictions and involve well-known and unknown dangers and uncertainties, a lot of which can live past its control. The components are discussed in the enterprise’s Registration observation on kindly 10 filed with the Securities and exchange fee, can antecedent its precise effects, efficiency or achievements to disagree materially from any future results, efficiency or achievements expressed or implied by means of these ahead-searching statements. For a further checklist and silhouette of such dangers and uncertainties, delight hunt recommendation from the company’s filings with the SEC that can live found at sec.gov. The company cautions you that the record of censorious factors blanketed within the enterprise’s SEC filings may additionally not comprise entire of the material elements that are vital to you. moreover, when you account that these hazards and uncertainties, the matters stated in the ahead-searching statements contained during this record may too not really ensue. The enterprise undertakes no responsibility to publicly replace or revise any forward-looking commentary on account of fresh guidance, future hobbies or in any other case, except as in any other case required by means of legislation.
All emblems recognized by using ®, TM, or SM are registered marks, trademarks, and repair marks, respectively, of Avaya Inc. entire other trademarks are the property of their respective owners
Riyadh: Avaya Holdings Corp. (NYSE: AVYA) is celebrating the launch of its fresh office space on the tips expertise and Communications complicated (ITCC), a industrial and housing development that serves because the epicenter of the Riyadh know-how neighborhood. In what comes as a mountainous investment in the regional know-how ecosystem, the workplace at ITCC features the primary Avaya client undergo middle to live opened in Saudi Arabia.
The heart will duty a design and verify mattress for world-type options to autochthonous traffic challenges. Open to Avaya shoppers, channel companions, lecturers and others, the house facets cutting-side amenities in which autochthonous innovators can travail to create technological answers to one of the country’s most pressing challenges. it will permit Avaya’s companions and shoppers to design options embedding superior technologies similar to AI and blockchain into their contact middle and unified communications systems. according to the Saudi imaginative and prescient 2030, Avaya expects this heart to contribute tremendously to the nation’s digital transformation force.
the fresh facility too represents Avaya’s widening dedication to the middle East in conventional and Saudi Arabia in particular. The enterprise hires cleanly graduates from Saudi universities, and invests heavily into its local channel associate ecosystem, which serves a contact middle trade accountable for the creation of tens of hundreds of jobs.
About Avaya groups are constructed on the experiences they deliver, and every day hundreds of thousands of those experiences are constructed through Avaya. For over one hundred years, we’ve enabled organizations worldwide to win – through developing ingenious communications experiences for consumers and personnel. Avaya builds open, converged and resourceful options to enhance and simplify communications and collaboration – within the cloud, on-premise or a hybrid of each. To develop your business, we’re dedicated to innovation, partnership, and a relentless heart of attention on what’s subsequent. We’re the expertise company you endure self-confidence to aid you bring Experiences that depend. hunt recommendation from us at www.avaya.com.
Cautionary live alert regarding ahead-looking Statements
This document consists of confident “forward-looking statements.” entire statements other than statements of mature fact are “ahead-searching” statements for applications of the U.S. federal and condition securities laws. These statements may well live identified by the employ of ahead looking terminology reminiscent of "anticipate," "trust," "continue," "could," "estimate," "predict," "intend," "can also," "might," “our imaginative and prescient,” "plan," "abilities," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or other adaptations thereof or comparable terminology and consist of, however are not restrained to, anticipated money rate reductions and statements about increase, change list and more desirable operational metrics. The traffic has based these ahead-looking statements on its present expectations, assumptions, estimates and projections. while the company believes these expectations, assumptions, estimates and projections are low-budget, such ahead-searching statements are simplest predictions and hold favorite and unknown hazards and uncertainties, lots of which can live beyond its manage. The components are mentioned in the company’s Registration statement on figure 10 filed with the Securities and alternate fee, could antecedent its genuine results, performance or achievements to disagree materially from any future consequences, efficiency or achievements expressed or implied by means of these ahead-looking statements. For a further list and description of such dangers and uncertainties, delight advert to the business’s filings with the SEC that can live found at www.sec.gov. The company cautions you that the record of essential components protected within the business’s SEC filings may now not comprise entire the cloth components which are valuable to you. moreover, since these hazards and uncertainties, the matters observed in the ahead-looking statements contained during this report may additionally now not definitely rotate up. The company undertakes no responsibility to publicly update or revise any ahead-searching commentary as a result of fresh assistance, future hobbies or otherwise, apart from as in any other case required by using legislation.
Media Contact:Vernon SaldanhaProcre8 (for Avaya)+971 52 288 email@example.com© Press unencumber 2019
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ORLANDO, FL--(Marketwired - Mar 17, 2015) - ENTERPRISE CONNECT CONFERENCE
Contact heart operations are stirring rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models. To assist customers in this transition, Avaya today announced a complete contact heart cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Customer engagement OnAvaya™ Powered by Google Cloud Platform includes a subscription-based license and the Customer engagement OnAvaya software. Users endure the option to simply provision a Chrome device and a headset for rapid and cost-efficient contact heart implementation.
Avaya plans to compose the solution available in Spring 2015 in the U.S. to certified Avaya and Google traffic partners and Google for travail partners authorized by Avaya.
"Avaya is bringing its customer engagement technology leadership to midmarket companies with an easy-to-use subscription service," said Joe Manuele, senior vice president and generic manager, global cloud services, Avaya. "Through the power of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows customers and partners to deploy contact centers faster, and agents to travail from anywhere."
WATCH: Joe Manuele talks about the many traffic benefits, including simplicity, security and scalability, of Customer engagement OnAvaya Powered by Google Cloud Platform.
According to Frost and Sullivan, the cloud contact heart market is growing at almost twice the rate of premises-based contact heart systems (11.6-percent versus 6.1-percent).1 With more IT departments looking for deployment selection and simplicity, and more companies taking odds of the flexibility of remote and home-based agents, Customer engagement OnAvaya Powered by Google Cloud Platform can aid organizations realize the vision of anytime, anywhere customer service.
Customer engagement OnAvaya Powered by Google Cloud Platform extends value to those seeking hosted models and the simple set-up of fresh agents and supervisors in any location. The service easily scales up to manage peak or seasonal demands. In addition, it supports traffic continuity and remote agent strategies. Customer service representatives will live able to access the Customer engagement OnAvaya agent and supervisor desktops with a Google Chrome device and communicate through a WebRTC-enabled interface and headset. The cloud service solution eliminates the necessity to maintain premises-based contact heart infrastructure or to download thick clients on individual agent endpoints, which can provide significant management efficiencies and a highly cost-effective means for love a gleam access to a plenary suite of technologies needed for real-time responsiveness to customers.
Avaya provides a plenary suite of OnAvaya team and customer engagement technologies for simplified integration into partner cloud delivery models. OnAvaya technology provides flexible, cost-effective communications to connect employees, provide better service to customers, augment productivity, and grow your business.
READ: Craig Lynar, director of segment marketing for Avaya, provides detail on Customer Engage OnAvaya Powered by Google Cloud Platform
One of the first partners to pilot and tender Customer engagement OnAvaya Powered by Google Cloud Platform is Lakewood, OH.-based, Onix Networking -- an award-winning Premier Google for travail Technology partner.
"We continue to discern their customers transitioning to cloud-based offerings to speed the implementation of business-critical customer engagement services," said Tony Bianco, president of Onix's Cloud Computing division. "This tender from Avaya, working with Google, eliminates installation complexity and provides us with access to the industry's leading contact heart software as a cloud service. They anticipate that customers in a variety of industries will live very excited about this product offering."
Vegas.com, an online travel agency, provides its office-based and remote convoke heart agents with Customer engagement OnAvaya Powered by Google Cloud Platform to tender customers full-scale Vegas vacation packages, including air, hotel, shows, outings and tours.
"Vegas.com has always pushed the envelope and been an early adopter of cutting edge technology," said Dustin Robertson, chief marketing officer, Vegas.com. "We are constantly shape-shifting so they can provide the best customer experience. Customer engagement OnAvaya Powered by Google Cloud Platform enables us to continue to deliver premium service and uphold from anywhere at any time."
About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced monetary performance. Its world-class contact heart and unified communications technologies and services are available in a wide variety of elastic on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya engagement Environment enables third parties to create and customize traffic applications for competitive advantage. Avaya's fabric-based networking solutions aid simplify and accelerate the deployment of traffic censorious applications and services. For more information delight visit www.avaya.com.
Certain statements contained in this press release may live forward-looking statements. These statements may live identified by the employ of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We endure based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond their control. These and other valuable factors may antecedent their actual results to disagree materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, delight advert to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intent or responsibility to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. entire other trademarks are the property of their respective owners
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1 Frost & Sullivan Report: Cloud Contact heart Market Trends: Movement from Best-of-Breed to Suites
Southwest Airlines Co.has announced several Leadership changes at multiple levels of the company.
vice president Customer uphold & Services Chris Wahlenmaier has announced his plans to retire. Wahlenmaier joined Southwest in 1989 and has served in a number of capacities and departments, including in his current role since 2014. Chris served as vice president-Station Operations and vice president Ground Operations, prior to becoming vice president Customer uphold and Services.
With Wahlenmaier's departure, James Ashworth has been promoted to vice president Customer uphold & Services. Ashworth joined Southwest from AirTran in 2012, where he served as the generic Manager of the Atlanta convoke heart prior to joining Southwest as Senior Manager heart Operations in 2012. He most recently served Southwest as Managing Director Customer uphold & Services.
Southwest has promoted Landon Nitschke to Senior vice president Technical Operations. Nitschke oversees the Maintenance Operations and Engineering Departments which diagram and trust for the airline's fleet of more than 750 aircraft, along with a fresh department within the Tech Ops organization—Tech Ops Planning &Performance. In his six years at Southwest, Nitschke has led the Tech Ops Department through a number of major initiatives, including the integration of the AirTran fleet into Southwest's and launching the Boeing 737-800 and 737 MAX 8, as well as ongoing efforts such as planning and equipping the airline for Extended Operations, or ETOPS, and implementing a fresh technology platform and suite of tools for its maintenance manuals and procedures.
Justin Jones has assumed the role of vice president Tech Ops Planning & Performance. In this role, Jones is responsible for realm Services, Maintenance and Fleet Planning, Maintenance Reliability, traffic Intelligence, and Strategic Planning for Technical Operations at Southwest Airlines. Jones most recently served as vice president of Operational Strategy & Performance. He began his Southwest career 17 years ago and has held Leadership positions in Revenue Management and Pricing, and he too has undergo in Interactive Marketing and Aircraft Operations.
Southwest is too promoting badge Wibben to vice president Engineering and Programs. Wibben will lead the Engineering, Fleet Management, and Maintenance Programs Teams. In this role, Wibben is responsible for the configuration and maintenance program of Southwest's fleet, with the objective of delivering Safe, reliable, and ontime aircraft for the airline's operation. In his seven years at Southwest, Wibben has directed the Engineering and Powerplant program Teams through a legion of major initiatives including retirement of the 737-300 (Classics), introduction of the LEAP1B engine on the 737 MAX, and edifice out the Service Engineering organization to better uphold Aircraft heavy Maintenance.
Southwest is too pleased to welcome Kurt Kinder onboard as the airline's vice president Maintenance Operations. As vice president Maintenance Operations, Kinder will live focused on the daily operation and Frontline Teams, including Aircraft Maintenance, Aircraft Appearance, Material Stores, and Maintenance Operations Control. Kinder joins Southwest from Alaska Airlines, where he most recently served as vice president of Maintenance and Engineering. In his role at Alaska, Kinder led approximately 1,000 Employees and oversaw the Safety, compliance, and operational performance of Alaska's fleet of Boeing 737s.
Erika Linford has announced her conclusion to leave Southwest, where she serves as vice president Technology—Commercial Portfolio, as her family is relocating to the California Bay Area. Linford joined Southwest in 2011 as a Director in Technology, supporting Network Planning & Revenue Management. She was then promoted to Sr. Director, Technology where she led the Office of the CIO (OCIO). In May 2016, Linford transitioned to Sr. Director, BTS - Customer within Corporate Delivery supporting convoke heart Teams, including Customer uphold & Services and Customer Relations, as well as their Customer-facing Teams in Ground Operations.
Lauren Woods has been promoted to Managing Director Technology—Enterprise Data & Platforms. In her fresh role, Woods will aid uphold their Multi-Year diagram initiative with a focus on edifice out the transformative enterprise data and platforms component, as well as supporting the rollout of the Company's IT operating model. Woods joined Southwest in 2010 and has served in progressive Leadership capacities across different Teams within Southwest's Technology Department. Woods most recently served as Senior Director of Aircraft Operations within Southwest Airlines' Technology Department. In this role, Lauren served as the key program and delivery lead for the Company's Aircraft Operations applications.
Michael Simmons has been promoted to Managing Director Technology—Chief Information Security Officer. Simmons will continue to live responsible for entire aspects of cybersecurity across Southwest's facilities, airports, and aircraft, comprising of security engineering, security operations, incident response, threat intelligence, risk and compliance, and security software development. Simmons joined Southwest in 2016, and he previously had leadership accountability for cybersecurity, IT strategy and enterprise architecture, IT maintenance and support, and IT service management where he helped lead a multi-year department-wide transformation initiative to better align information technology with the traffic to deliver strategic initiatives.
Jim Dayton has been promoted to vice president Technology—Air & Technical Operations. Dayton has been leading their Air Operations Technology Teams since 2017, and recently expanded his scope by assuming leadership over their Technical Operations Technologies Teams. Dayton joined Southwest in 2012 as a Senior Manager and Program Lead for Operations Recovery, where he led the delivery of several projects to help operational reliability and communications to Customers during irregular operations. too during his time at Southwest, he supported Revenue Management and Network Planning. Most recently, he served as Technology Delivery Lead for Southwest's successful launch of the fresh reservations system implementation.
Katherine Findlay has announced her retirement after 25 years of service, currently serving as vice president Internal Audit. Findlay began her career at Southwest in 1993 in the Internal Audit group before stirring into the Finance organization as Director of Maintenance Finance & Budgets. Prior to returning to the Company's Internal Audit Department in 2010, she served as the Senior Director of Maintenance Services where she oversaw the Company's outsourced maintenance activity, Maintenance Training, and the Materials workgroup in Maintenance & Engineering.
With Findlay's departure, Southwest is promoting Colleen Russell to Managing Director Internal Audit. In her fresh role, Russell will live responsible for establishing and directing Internal Audit programs and procedures, providing strategic and tactical leadership of audit diagram development, and monitoring of accounting, financial, operational, and IT controls. She most recently served as Senior Director Performance and Projects role in Ground Operations. She's too held Leadership positions in Finance and Internal Audit.
Angela Marano has been promoted to Managing Director traffic Transformation. Marano is responsible for providing a variety of services to the organization that aid identify and enable traffic transformation opportunities, including continuous improvement, automation, data science, and innovation. Marano has been with Southwest for more than 20 years and has held a variety of roles across both Technology and Corporate Strategy & Innovation Teams. She has led enterprise strategic initiatives across multiple aspects of the traffic including Customer Experience, recovery from irregular operations, low-cost leadership, and enterprise mobility.
Ryan Green has been promoted to Senior vice president and Chief Marketing Officer. Green oversees and provides direction on a wide variety of areas that are valuable elements of growing their brand and driving revenue, including the Company's brand health and advertising and media efforts, their loyalty program and ancillary revenue development, and the digital strategy for Southwest.com and their mobile channels. Green is promoted from vice president and Chief Marketing Officer, where he has expanded his scope of responsibility in driving their Customer undergo efforts across the Company over the terminal several years.
"I want to thank Katherine, Chris, and Erika for the many contributions to the antecedent that is Southwest Airlines," said Southwest Chairman and CEO Gary Kelly. "I too want to welcome Kurt into the Southwest Family—we are lucky to endure him. They endure the strongest Leadership bench we've ever had, and I'm thrilled to endure so many capable Leaders to step into their fresh roles to continue to build and strengthen Southwest to ensure their continued success for decades to come."
(Source: Southwest word release. Image from file)FMI: www.southwest.com
Kronos Incorporated today announced monetary results, company advancements, and customer successes for the first quarter of Fiscal 2019. Annual recurring revenue (ARR) bookings increased 24 percent with total revenue for the quarter approaching $350 million.
“Following the sturdy momentum of closing the best quarter in the best year in company history, they had an exciting start to Fiscal 2019,” said Aron Ain, Kronos chief executive officer. “We continue to heavily invest in their future – from aggressively growing their human capital management (HCM) presence and riding the wave of Workforce Dimensions adoption, to investing in the customer undergo and further extending their profound focus on being a considerable locality to travail – Kronos is on track to continue growing their traffic in multiple dimensions. Following a sturdy nearby to the first quarter, we’re eyeing another record-breaking Fiscal 2019.”
ARR Bookings Increased 24 Percent as HCM and Workforce Management SaaS Deals SurgeARR bookings continued to grow across HCM and workforce management solutions, fueling a sturdy start to 2019.
Rapid Adoption of Kronos HCM Driven by Human Resources (HR) and Payroll EnhancementsDriven by market require for an HCM provider with profound industry expertise and the ability to deliver HCM for the modern workforce – whether hourly or salaried, part-time, full-time, or contractor – Kronos HCM bookings rose 57 percent in the first quarter and 38 percent over the terminal 12 months.
Workforce Dimensions, AIMEE, and Innovations Built on Kronos D5 Reshape the Future of WorkAfter Workforce Dimensions out-performed the company’s most aggressive estimates in the first year of availability, Kronos added more than a quarter million additional hourly and salaried employee licenses in the first quarter of Fiscal 2019.
Global Organizations profit from Continued Enhancements to Kronos Workforce CentralDriven by its customer-first commitment, proven cloud approach, and continued product enhancements, Kronos continues to drive success with Workforce Central.
Verticalization Continues to live a Key Differentiator in the Kronos Customer ExperienceKronos plumb success is driven by profound industry learning and continued investments.
Kronos Proves Employee engagement is telling for traffic as “WorkInspired” Hits ShelvesKronos continues to prioritize employee engagement as a growth strategy for its 5,600+ Kronite employees worldwide:
First Quarter Customer Success Around the GlobeIn the first quarter of Fiscal 2019, Kronos signed agreements with organizations around the world, including: Bluetree Group, the fastest-growing print traffic in the U.K.; Burneys, artisan bread maker for Warburtons, the largest bakery brand in the U.K.; Carinity, a non-profit healthcare organization in Australia; City Beach, Australia’s biggest surf, skate, and style retailer; Elior Spain, one of the leading operators in catering, concession catering, and uphold services in Europe; El Paso County, one of the most populous counties in Texas with more than 800,000 residents; Fletcher Building, a fresh Zealand manufacturer and distributor of edifice materials and residential and commercial construction with 20,000 employees in 40 countries; generic Atomics Aeronautical Systems, Inc., a provider of unmanned aerial vehicles and radar solutions for the U.S. military and commercial applications worldwide; The Hongkong and Shanghai Hotels, a hotel group in China with 10,000+ employees globally; Les Ambassadeurs Club, one of London’s most exclusive and distinguished gaming establishments; Oji Fibres Solutions, a leading producer of market pulp, paper, and fibre-based packaging in fresh Zealand; SummitCare, a residential aged care, dementia-specific residential care, and other aged trust services provider in Australia; Sunac China, a top actual estate company listed on the Hong Kong Stock Exchange; Villa Healthcare, a post-acute and long-term provider with 35 facilities in Illinois, Michigan, Minnesota, Ohio, and Wisconsin.Supporting Resources About Kronos Incorporated
Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of entire sizes. Tens of thousands of organizations — including half of the Fortune 1000® — and more than 40 million people in over 100 countries employ Kronos every day. Visit www.kronos.com. Kronos: Workforce Innovation That Works.
© 2019 Kronos Incorporated. All rights reserved. Kronos and the Kronos logo are registered trademarks and Workforce Innovation That Works is a registered trademark of Kronos Incorporated or a related company. discern a complete list of Kronos trademarks. entire other trademarks, if any, are property of their respective owners.
Footnote 1: entire monetary information within this press release is presented using non-GAAP monetary measures. Kronos believes that non-GAAP measures of monetary results provide useful information regarding unavoidable monetary and traffic trends relating to Kronos’ results of operations. Non-GAAP revenue consists of GAAP revenue excluding the result of the write-down of deferred revenue associated with purchase accounting for unavoidable acquisitions and includes timing adjustments related to international product deliveries which management includes when evaluating operating results. EBITDA consists of GAAP income from operations excluding: (1) share-based compensation expense for stock options and stock awards in accordance with ASC 718 and compensation expenses related to ordinary dividends; (2) depreciation of property, plant, and equipment; (3) amortization of intangible assets; (4) acquisition-related deferred revenue write-downs and expenses including advisory, legal, accounting, acquired employee-related costs, and integration costs; and (5) unusual costs or one-time expenses that are excluded from the definition of EBITDA under the terms of the company’s Credit Agreement.
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