3301-1 exam Dumps Source : Avaya Aura Contact focus Maintenance(R) and Troubleshooting
Test Code : 3301-1
Test denomination : Avaya Aura Contact focus Maintenance(R) and Troubleshooting
Vendor denomination : Avaya
: 55 true Questions
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SANTA CLARA, CA--(Marketwired - Apr 29, 2014) -
Avaya these days announced Avaya Contact core select, the newest addition to its client journey administration solutions for midsized groups. Avaya Contact focus opt for offers subtle, multichannel contact core capabilities with the simplicity mandatory by way of a midsize corporation.
Midsize organizations are sometimes challenged to provide multichannel customer supervision with technologies customarily built for higher agencies. Avaya fills the gap in aim-developed midmarket communications and collaboration solutions to permit both mid and huge organisations to equally address the wants of their most strategic assets: their purchasers.
Avaya Contact focus opt for is the primary of a brand modern category of products from Avaya -- enterprise-class solutions that are optimized for the midmarket and toil with the Avaya IP office™ Platform. Avaya Contact focus select is in keeping with industry-main Avaya air of mystery® Contact core and offers:
Avaya Contact core pick is expected to live frequently available globally in June 2014 through Avaya channel companions. Avaya Contact focus select software begins at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. extra licenses are available on a per agent foundation.
Avaya Contact focus pick is the 2nd Avaya contact core solutions for IP office to live introduced for the reason that the starting of the yr. Avaya IP office Contact core offers multichannel capabilities for five-one hundred agents.
Led through the flagship Avaya IP office Platform, Avaya's midmarket portfolio offers one of the crucial complete portfolios of conversation and collaboration solutions available on the market. moreover the contact core options, the portfolio comprises video collaboration, mobility, security and networking options.
charges "customers' wants and expectations carry out not exchange with no distress because of the measurement of a enterprise. Many midsize companies stand the selfsame client experience aspirations as giant organisations, however with constrained elements. Avaya Contact focus opt for and Avaya IP office Contact middle provide the multichannel capabilities, simplicity and affordability they want in a group of options constructed just for them."Mark de la Vega, vp, Contact middle solutions, Avaya
additional elements Avaya Contact middle options for Midsize businesses
Tags: Avaya, Avaya IP office, contact middle, customer service, consumer journey, multichannel, midmarket, communications, midsize business
About Avaya Avaya is a worldwide provider of trade collaboration and communications options, proposing unified communications, contact facilities, networking and linked services to organizations of every separate sizes around the globe. For extra guidance tickle hunt recommendation from www.avaya.com.
certain statements contained in this press liberate are ahead-searching statements. These statements can live identified by the utilize of forward-searching terminology equivalent to "anticipate," "trust," "proceed," "might," "estimate," "expect," "intend," "may additionally," "could," "plan," "potential," "predict," "may still" or "will" or other an identical terminology. they stand based these ahead-looking statements on their present expectations, assumptions, estimates and projections. whereas they accept as sound with these expectations, assumptions, estimates and projections are reasonable, such forward searching statements are simplest predictions and involve commonplace and unknown risks and uncertainties, a lot of which might live beyond their control. These and different captious factors can cause their exact outcomes, efficiency or achievements to vary materially from any future outcomes, performance or achievements expressed or implied by way of these ahead-searching statements. For an inventory and description of such hazards and uncertainties, tickle hunt recommendation from Avaya's filings with the SEC that can live found at www.sec.gov. Avaya disclaims any purpose or duty to supplant or revise any ahead-searching statements, no matter if on account of modern tips, future events or in any other case.
comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected weblog
supply: Avaya Inc.
July 20, 2010 07:00 ET
New Avaya air of mystery™ Contact focus Drives real-Time Collaboration and Agent productiveness; Can expand client pride via up to 50 p.c
BASKING RIDGE, NJ--(Marketwire - July 20, 2010) - Avaya, a worldwide chief in trade communications programs, utility and functions, introduced its next-generation of contact focus options to meet the precise-time calls for of a swiftly evolving client carrier environment. the modern options -- which consist of improvements in multimedia toil project, personnel optimization and outbound self-service -- can aid companies extra conveniently control consumer experiences in an at every separate times-on world. These developments pressure advancements in client delight, agent productivity, and cost-mark downs every separate the way through contact focus operations.
crucial to the modern offerings is Avaya air of mystery™ Contact middle, a multimedia toil job application for mid-dimension contact centers that connects customers and their suggestions to the privilege agent or professional via any communications mode (i.e. voice, video, e-mail, chat). It makes utilize of the Session Initiation Protocol (SIP)-primarily based collaborative session model of Avaya™ air of secrecy -- the company's company communications purposes platform -- to raise the efficiency and first-class of client carrier. Avaya air of mystery Contact focus complements the tremendous enterprise options of Avaya air of secrecy denomination core Elite, and should serve as its multimedia extension.
Avaya charisma Contact center's collaboration capabilities mitigate a trade live mindful the complete context of a client interaction -- together with the client's mode of communications, legacy and existing wants. The solution additionally brings collaborative classes to client service, removing the procedure of having customers iterate tips to a brace of people as they progress via a call. via bringing the consumer, agent and skilled into a session to partake assistance, an organization can reduce customer frustrations, expand first-contact conclusion and enhance experiences. through this method, Avaya air of mystery Contact focus can enrich customer satisfaction via as much as 50 %.(1)
customer experiences are vital, yet most companies don't seem to live privy to the disconnect they stand with their own valued clientele. A resolve by using Webtorials Editorial indicates that 80 percent of businesses believe they deliver an outstanding or sophisticated consumer experience, while most efficacious 20 % of patrons agree. additionally, eighty two p.c of consumers direct their journey with the contact core is primary or very vital in their feeling about an organization's graphic.
"SIP and web capabilities enable contact centers to carry out what used to require tremendously personalized and dear computer telephony integrations (CTI) to achieve," talked about Drew Kraus, analysis vp, Gartner, Inc. "It makes multi-modal consumer carrier largely accessible, instead of constrained to just large-price orbit contact facilities. With endured adoption of multi-modal contact centers, and an evolving gregarious media house, SIP is a growing to live area of pastime for organizations."
Avaya air of secrecy Contact focus besides makes it possible for elevated agent productivity, for the reason that agents no longer stand to juggle part communications channels throughout discrete systems. A separate desktop agent utility can besides live used to song and control up to six forms of transactions concurrently -- one voice and 5 non-voice (e-mail, web chat, and many others). It additionally lets corporations convey advanced toil items, equivalent to on-line applications or claims, to agent computers via an 'open commonplace queue,' which used to require a part workstream. additionally, every separate over incoming consumer instant messages or chats, the retort identifies context-sensitive key words, which can live matched up with prepared textual responses the agent can utilize to pace interactions. keywords can besides live used to create an inventory of imperative accessible experts, decreasing the time spent searching for them.(2)
New options deliver end-to-end adventure administration every separate of modern introductions deliver a foundation for end-to-end journey management, which uses open communications so corporations can orchestrate individuals and suggestions, gain erudition of client facts, convey complete context to sessions, and immerse agents and shoppers privilege into a collaborative session. different modern solutions unveiled today encompass:
The retort besides contains a team of workers administration utility that collects information and ancient trends from a contact center, corresponding to denomination volumes for a given time, to investigate premiere staffing necessities. This reduces extra fees and quickens recrudesce on investment. more efficacious team of workers scheduling can result in a 20 % charge-discount.(four)
Outbound self-provider can power modern revenues and discount rates, with one consumer reporting a 10 percent raise in payments, and $50,000 in annual savings from computerized appointment reminders. This solution besides promises the faculty to manipulate each outbound and inbound self-carrier the utilize of a web browser obtainable system, simplifying administration and reducing the expenses of outbound self-service, when you reckon that the equal techniques can now live used for both functions.
different introductions embrace Avaya air of secrecy™ denomination middle Elite 6.0, the modern version of Avaya's denomination routing application for huge enterprises, which now offers more desirable potential and includes the adaptive, predictive routing capabilities of enterprise advocate as an entitlement. The company besides gives you Avaya IQ 5.1, the enterprise's powerful reporting and analytics solution, which features improved means (900 simultaneous clients), availability, and graphical views.
"As subsequent-technology communications takes grasp, organizations recognize that customer expectations continue to movement in a separate direction -- up," observed Anthony Bartolo, universal manager, Contact middle options, Avaya. "Avaya charisma Contact middle and their modern people-centric collaboration solutions give the tools to more without problems manipulate experiences, both for consumers and the agents who serve them."
Avaya is the 2009 chief within the international contact focus market (measured by contact focus agent conclusion consumer income),(5) and 88 % of Bloomberg Businessweek's 2010 consumer carrier Champs utilize Avaya contact middle solutions.(6)
ATGStores to carry real-Time client provider ranges with Avaya air of secrecy Contact core A company making ready to reap the benefits of Avaya air of secrecy Contact core is Washington-primarily based ATGStores, a premier shopping vacation spot for trade experts and householders desirous to construct, redesign, and embellish their buildings and corporations. The online retailer features over three million items from more than 1,800 identify brand manufacturers -- together with lights, plumbing, furniture, hardware, home equipment, and extra.
With 96 percent of its company carried out very nearly, ATGStores counts on their contact core for driving consumer interactions and true-time consumer provider. The company expects Avaya's newest providing to expand multimedia consumer communications, assisting to enhance agent productivity and consumer experiences.
"Our point is to bring 'one-touch resolution' the situation a customer's question or difficulty is solved privilege then and there," observed Brad Halbach, vp, ATGStores. "To carry out that, their brokers necessity to without detain stand in intellect customer needs, accumulate pertinent guidance, and seamlessly herald experts. They require the ultimate apparatus for multi-tasking throughout every separate kinds of interactions, and Avaya charisma Contact core is the retort they now stand been looking ahead to. i am anticipating the utility's skill to create collaborative periods, with key facts intact."
in keeping with Halbach, Avaya charisma Contact focus is an outstanding appropriate for an internet enterprise relish ATGStores, which has viewed web chat interactions greater than double for the reason that coming into use. He expects agents to improvement from managing web chat and other client interactions by the utilize of the answer's separate streamlined portal, in its situation of the utilize of numerous interaction windows. for instance, a telephone order for a chandelier, a web chat on a faucet question, and an e-mail inquest about a modern crib can live extra effortlessly tracked and dealt with through brokers.
ATGStores is owned by Allied exchange group, which owns and operates an extended family of greater than 500 online shops, together with lighting fixtures Universe, Fixture Universe and out of doors dwelling Showroom. For greater information, consult with their web website at www.ATGStores.com.
For additional info, including a particular backgrounder on the modern Avaya contact focus products and a white paper, tickle consult with the Avaya press scope online at: http://www.avaya.com/gcm/grasp-country/en-us/company/pressroom/index.htm
be a fraction of AVAYA FOR THE LAUNCH: Avaya will host a collection of world one-hour webcasts on modern-day announcement for purchasers, partners and other involved events. To register for the webcast linked to your area, tickle click on one in every of the following links:
About Avaya Avaya is a global chief in enterprise communications techniques. The company offers unified communications, contact centers, statistics options and related features without detain and through its channel partners to leading companies and corporations everywhere. enterprises of every separate sizes rely upon Avaya for state-of-the-artwork communications that enhance effectivity, collaboration, customer provider and competitiveness. For extra counsel, tickle visit www.avaya.com.
(1) in keeping with consumer case glimpse at(2) characteristic functionality based on configuration(three) supply: IT Navigator, Avaya accomplice and customer(4) source: IT Navigator, Avaya associate and customer(5) Gartner record: Contact focus Market Share, international Totals, 2009, Drew Kraus, March, 2010(6) according to Avaya tabulation of Bloomberg Businessweek 2010 customer service Champs listing.
MINNEAPOLIS, may besides 28, 2014 (GLOBE NEWSWIRE) -- by the utilize of PRWEB - Calabrio, a number one provider of contact middle staff optimization (WFO) and analytics utility, nowadays announced continued growth of its award-winning Calabrio ONE workforce Optimization Suite within the Avaya marketplace by using without detain integrating its utility with the Avaya charisma Contact core (AACC), together with the Communications Server a thousand platform.
Calabrio's newest direct integration extends the flexibleness, performance and lengthy-term merits of its consumer-centric WFO software to modern and current Avaya air of mystery Contact core users, with out forcing infrastructure enhancements, relish automatic muster distributor (ACD) hardware.
"we're committed to the Avaya community, and reckon companies should silent stand a muster in both hardware and application. Their direct application integration with AACC puts consumers in handle," spoke of Tom Goodmanson, president and chief govt officer of Calabrio. "We pride ourselves on creating WFO application with a multifaceted and synchronous architecture that enables us to seamlessly integrate with any ACD."
Calabrio's direct utility integration with the Avaya air of secrecy Contact middle provides to its record of integrations provided, which embrace the Avaya air of secrecy denomination core Elite on the Communications supervisor platform.
Named a Visionary vendor for the 2d consecutive year by way of Gartner*, Calabrio's integrated WFO suite gives the contact focus with a modern, true and multifaceted utility platform. Calabrio ONE presents users with a consistent adventure and interface across muster recording, first-rate management, team of workers management; and speech, textual content and computer analytics options.
Calabrio is a gold member of the Avaya DevConnect application; a fraction of the Avaya program considering that 2008. The Avaya DevConnect application permits companies to confidently add foremost-in-classification capabilities to their network, pace deployment of modern functions and reduce both network complexity and implementation costs.
an entire list of product announcements, trade accolades and different enterprise information is attainable in Calabrio's Media center.
For more counsel about Calabrio and Calabrio ONE, talk over with http://www.calabrio.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact focus group of workers optimization application it's convenient to establish in force, utilize and keep. Calabrio ONE comprises muster recording, exceptional assurance, group of workers administration, speech analytics, laptop analytics and performance-based mostly dashboards and reporting. Calabrio ONE is bendy – featuring product bundles and add-ons that invent it handy for shoppers to start with the commandeer set of applications and contours for their enterprise these days, then build on their success with modern functions and contours as their enterprise matures and their wants evolve. Calabrio ONE is constructed on a synchronous architecture that allows for the contact focus to combine modern functions effortlessly, as well as customize and optimize the computing device toolset for every person – brokers, supervisors, managers, competencies laborers and executives. Calabrio is a gold member of the Avaya DevConnect application. determine intelligence and tips at http://www.calabrio.com.
follow Calabrio on Twitter at: http://www.twitter.com/calabrio
Calabrio, Calabrio ONE and the Calabrio emblem are registered logos or emblems of Calabrio, Inc. every separate different emblems mentioned in this doc are the property of their respective house owners.
*Gartner, Inc., Magic Quadrant for Contact middle personnel Optimization, Jim Davies, November 20, 2013. Gartner does not hint any seller, product or service depicted in its research publications, and does not recommend technology users to opt for best these vendors with the highest rankings. Gartner research publications consist of the opinions of Gartner's analysis corporation and should now not live construed as statements of fact. Gartner disclaims every separate warranties, expressed or implied, with treasure to this analysis, together with any warranties of merchantability or health for a specific intention.
this article was at the ascend disbursed on PRWeb. For the customary version together with any supplementary pictures or video, talk over with http://www.prweb.com/releases/2014/05/prweb11888967.htmHaberman for Calabrio Tim Nelson +1 612-436-5543
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Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact focus Upgrade; Project Completed From Design to complete Operation in One Month
BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact focus and set up a modern benchmark for customer experience in the e-commerce industry.
After rapid growth in recent years, Tuhu's trade now covers 395 cities across the country including more than 10,000 stores. muster volumes at its customer service centers stand besides risen rapidly, which establish the old-fashioned system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in require for service during peak periods.
Tuhu chose to deploy Avaya contact focus solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to complete operations, the total project took only one month, and helped Tuhu successfully Get over the first "11.11" shopping peak after the upgrade.
Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts remarkable value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service focus silent achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can live conducted in a very organized way.
Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers utilize to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will live analyzed and managed in a unified manner. The customer service focus system can besides connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.
In addition to Avaya Professional Services, Tuhu deployed a total contact focus solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.
Quotes"We are honored to assist Tuhu in edifice the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and mitigate the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya
"We are deeply impressed with the tall stability of Avaya solutions and its faculty to integrate with other technologies and applications. The loaded experience of the team in the e-commerce industry and their consulting capability are besides major reasons behind their choice. Since the project was completed in a very short time, they did not feel any trade disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The modern contact focus platform will mitigate us achieve these goals."-- Yu Bing, IT director of Tuhu
About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services embrace car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".
Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a suitable shopping experience.
Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.
About Avaya:Avaya is a leading provider of solutions that enable customer and team appointment across multiple channels and devices for better customer experience, increased productivity and enhanced fiscal performance. Its world-class contact focus and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya appointment development Platform enables third parties to create and customize trade applications for competitive advantage. The Avaya fabric-based networking solutions mitigate simplify and accelerate the deployment of trade captious applications and services. For more information, tickle visit www.avaya.com.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.
8x8 Launches Virtual Office Solo: Cloud communications and computing solutions provider 8x8, Inc. announced the launch and immediate availability of its modern 8x8 Virtual Office Solo service, a groundbreaking, all-in-one, trade VoIP (Voice over Internet Protocol) telephone and unified cloud communications solution designed specifically to meet the needs of single-person businesses.
BT Rolls out Microsoft Lync Across Asia-Pacific: BT announced availability in Asia-Pacific of its converged communications platform, BT Onevoice, with Microsoft Lync (Office Communications Server 2010). By combining BT's global voice and video services with Microsoft Lync, trade customers based in Asia-Pacific will benefit from an innovative suite of collaboration tools that delivers advanced capabilities, significant cost savings and operational efficiencies.
Mitel Narrows Market Focus and Restructures: Unified communications vendor, Mitel, is to concentrate its R&D on technologies for the mid-market (100-2500 users), create a separate organization for every separate sales outside North America and restructure itself into three product/service divisions.Wipro Unveils Lab in Bellevue to Test Unified Communications Solutions: Wipro Technologies, the Global Consulting, System Integration and Outsourcing trade of Wipro Limited, unveiled a state-of-the-art testing facility in Bellevue, Wash., to provide Microsoft Lync Server 2010 qualification testing services for unified communication products. Wipro's testing facility will provide faster time to market to companies developing telephony infrastructure solutions on Microsoft's Unified Communication platforms.
Office-LinX 8.1 by esnatech Provides support for Cloud-based Unified Messaging: Esna Technologies Inc. (esnatech), a leader in enterprise unified communications, released version 8.1 of Office-LinX. The award-winning unified communications platform allows enterprises to integrate unified communications with cloud-based technologies such as Google Apps, VMware, Zimbra and Microsoft BPOS.
Ingate Systems Now Compliant with Avaya Solutions: Ingate Systems, a leading provider of Enterprise Session border Controllers (E-SBCs) that enable SIP communications such as SIP trunking and unified communications beyond the protected enterprise network, announced that its Ingate SIParator and SIP Trunking software module are compliant with Avaya AURA Session Manager 6.1 and Avaya Communication Manager 6.0.1.
Cleartronic Announces Changes in Its trade Plan: Cleartronic, Inc., announced that the company has revised its trade scheme and will live announcing major corporate changes over the next several months. "We stand been in stealth mode for some time preparing for a re-launch of the company," said Larry Reid, president and CEO. "Our subsidiary VoiceInterop has begun to note significant growth. They stand realigned that trade to focus on the tall growth areas within their market of Unified Communications," Reid continued.
AudioCodes Enterprise SBCs and Broadvox SIP Trunking in Microsoft Lync Environments: Broadvox, an VoIP telephony industry pioneer since 2001 and leader in SIP Trunking, announced that it has selected the AudioCodes Median 1000 Enterprise Session border Controller for GO! SIP Trunking deployments at customer premises that stand the Microsoft Lync Server 2010 and Microsoft Office Communication Server R2.
RIM Announces Multi-platform BlackBerry Enterprise Solution for Smartphones and Tablets: Research In Motion (RIM) is announcing plans for a multi-platform BlackBerry Enterprise Solution for managing and securing mobile devices for enterprises and government organizations. The solution will invent available the market-leading management, security and controls of BlackBerry Enterprise Server and BlackBerry Enterprise Server Express for BlackBerry devices plus, through RIM's pending acquisition of ubitexx (creator of the ubi-Suite device management solution), the solution is expected to incorporate secure device management for Android- and iOS-based devices and tablets, every separate managed from a separate Web-based console.
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