3300-1 exam Dumps Source : Avaya Aura Contact headquarters Administration(R)
Test Code : 3300-1
Test name : Avaya Aura Contact headquarters Administration(R)
Vendor name : Avaya
: 61 existent Questions
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SINGAPORE, April 25, 2018 /PRNewswire/ -- Avaya Holdings Corp. (NYSE: AVYA), a number one global communications enterprise, announced these days that it's strengthening its dedication to the commerce process Outsourcing (BPO) neighborhood in the Asia-Pacific location. Avaya is introducing conclusion-to-end Contact middle-as-a-carrier (CCaaS) options for the Asia-Pacific market, with the primary choices accessible in India and the Philippines in July 2018, followed by means of the relaxation of APAC by using December 2018.
The Avaya CCaaS choices will deliver BPOs with resilient deployment options for relocating to the cloud, enabling them to carry differentiated features that enhance body of workers efficiency and allow commerce procedures to subsist automated. BPOs will proceed to accept hold of the constant experiences they anticipate from Avaya, and subsist capable of flood operations to the cloud at their own tempo, while they proceed to focus on adding cost to their customers.
Avaya made the announcement after a committed roundtable session with leading BPO purchasers in region, held as fragment of the journey Avaya Asia Pacific adventure taking zone in Singapore these days. Avaya executives thanked BPO consumers for their commitment to the enterprise, gave information on original initiatives, and discussed ways to toil collectively to create enhanced mutual price.
Avaya is actively riding digital transformation initiatives with one of the most main BPOs in the APAC vicinity, helping them to build entertaining and differentiated solutions that transform consumer smack and deliver improved cost. Avaya provides contact headquarters solutions for the proper 10 outsourcers in the Philippines, the suitable 5 BPOs in Japan, every leading BPO in India, together with many other BPOs across APAC.
the brand original cloud offerings comply with on from Avaya's acquisition this yr of Spoken Communications, a number one innovator in CCaaS solutions for enterprise purchasers. Spoken's cloud-native, multitenant architecture is seamlessly integrated with Avaya air of secrecy and Elite applied sciences, featuring a tough architecture for Avaya's omnichannel choices corresponding to Oceana and for its Unified Communications-as-a-carrier options. With Spoken now fragment of the Avaya family unit, BPOs can access voice functions on the cloud for his or her US customers, providing them with superior flexibility and scalability alternate options.
"Our relationship with the BPO community is one which is very helpful to Avaya, and we're proud to abide been lengthy-standing companions with so many businesses in the APAC location -- the core of their BPO ecosystem. supporting this vicinity is a expansive driver of their funding, product structure and go-to-market strategy for the BPO sector. today, they are doubling down on their dedication to this community, and featuring a roadmap for their consumers' transformation journeys."
Jim Chirico, President and Chief government Officer, Avaya
"We survey Avaya as a relied on accomplice, one that they need alongside us as they flood ahead on their transformation journey. Avaya shares their vision for leveraging emerging know-how traits dote precise-time speech analytics and robotic manner automation to seriously change the customer adventure, and better productivity, accompanied with cloud transition."
Sandip Sen, world CEO, AEGIS BPO.
"we are actively investing in rising applied sciences that may likewise subsist leveraged to migrate services beyond voice, and allow their BPO shoppers to boost efficiency, pressure automation and supply improved flexibility in deployment. we're giving their BPO consumers the liberty to select the capabilities they need to situation on the cloud, whereas minimizing company disruption and enabling them to headquarters of attention on developing company price."
Laurent Philonenko, SVP and GM, options and technologies, Avaya
might likewise 05, 2014
In a bid to aid mid-dimension agencies address the wants of their customer, Avaya recently unveiled Avaya Contact headquarters select, the newest addition to its client adventure administration solution. This original offering helps midsize groups indulge in the multichannel contact headquarters with the Avaya IP workplace platform.
Avaya Contact headquarters select is the 2d Avaya contact core solution for IP workplace that has been added seeing that the dawn of the yr.
Avaya Contact headquarters select is backed by means of the enterprise’s Avaya charisma Contact middle solution. This solution presents multichannel sheperd including voice, e mail, internet chat, SMS and fax; offers advocate for autochthonous or faraway brokers; advocate for virtualized VMware environments and assist for 14 country languages.
This service uses competencies-based mostly routing to position a customer involved with the privilege agent the primary time—an agent with the revise capabilities, with access to complete assistance and the pliability to circulation seamlessly between channels.
Mark de la Vega, vp, Contact middle solutions, Avaya pointed out, "valued clientele' needs and expectations carry out not change simply because of the size of a company. Many midsize groups abide the very customer adventure aspirations as colossal businesses, however with restricted substances. Avaya Contact core select and Avaya IP office Contact headquarters deliver the multichannel capabilities, simplicity and affordability they want in a group of solutions built only for them."
The commerce likewise introduced that the brand original Avaya Contact core select can subsist provided globally in June 2014, through Avaya channel partners. Priced at $18,958, it will present 30 voice agent licenses, a multimedia license, and a supervisor license. also, extra licenses are available on a per agent groundwork.
Edited by Stefania Viscusi
SANTA CLARA, CA--(Marketwired - Apr 29, 2014) -
Avaya nowadays announced Avaya Contact middle select, the latest addition to its consumer event management options for midsized companies. Avaya Contact headquarters opt for presents refined, multichannel contact core capabilities with the simplicity needed by using a midsize corporation.
Midsize groups are sometimes challenged to deliver multichannel consumer keeping with technologies usually constructed for better companies. Avaya fills the gap in intention-constructed midmarket communications and collaboration options to permit each mid and massive enterprises to equally tackle the wants of their most strategic assets: their valued clientele.
Avaya Contact core opt for is the primary of a brand original category of items from Avaya -- enterprise-category options which are optimized for the midmarket and toil with the Avaya IP workplace™ Platform. Avaya Contact core opt for is in keeping with business-leading Avaya charisma® Contact middle and gives:
Avaya Contact core select is anticipated to subsist frequently available globally in June 2014 via Avaya channel partners. Avaya Contact core select utility begins at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. further licenses are available on a per agent basis.
Avaya Contact middle opt for is the 2nd Avaya contact middle options for IP office to subsist introduced since the dawn of the year. Avaya IP office Contact core offers multichannel capabilities for 5-a hundred agents.
Led with the aid of the flagship Avaya IP workplace Platform, Avaya's midmarket portfolio offers probably the most comprehensive portfolios of communique and collaboration solutions on the market. in addition to the contact headquarters options, the portfolio contains video collaboration, mobility, protection and networking options.
rates "customers' needs and expectations don't exchange without problems on account of the dimension of a enterprise. Many midsize companies abide the very customer smack aspirations as expansive enterprises, but with confined resources. Avaya Contact core select and Avaya IP workplace Contact core deliver the multichannel capabilities, simplicity and affordability they need in a set of solutions built only for them."Mark de la Vega, vice chairman, Contact headquarters options, Avaya
additional resources Avaya Contact core solutions for Midsize businesses
Tags: Avaya, Avaya IP workplace, contact core, client carrier, customer journey, multichannel, midmarket, communications, midsize enterprise
About Avaya Avaya is a global provider of enterprise collaboration and communications options, providing unified communications, contact facilities, networking and linked functions to organizations of sum sizes around the globe. For greater guidance delight argue with www.avaya.com.
certain statements contained during this press unlock are ahead-looking statements. These statements could subsist identified by the expend of forward-looking terminology akin to "assume," "believe," "continue," "might," "estimate," "are expecting," "intend," "may also," "might," "plan," "capabilities," "predict," "may still" or "will" or different an identical terminology. they now abide based mostly these forward-looking statements on their present expectations, assumptions, estimates and projections. whereas they believe these expectations, assumptions, estimates and projections are comparatively cheap, such ahead searching statements are handiest predictions and involve regularly occurring and unknown dangers and uncertainties, many of that are past their control. These and different essential elements could judgement their genuine consequences, performance or achievements to vary materially from any future outcomes, performance or achievements expressed or implied with the aid of these ahead-looking statements. For an inventory and description of such hazards and uncertainties, delight consult with Avaya's filings with the SEC that can subsist organize at www.sec.gov. Avaya disclaims any goal or obligation to supplant or revise any forward-searching statements, even if as a result of original advice, future pursuits or in any other case.
observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked blog
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Editor's note: This article is fragment of a buying sheperd on unified communications. The features in this train narrate the evolution of UC, its expend cases and the essential criteria to consider when buying a UC product. The train likewise compares the top UC products in the market. This article gives an overview of Avaya UC products.
Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC smack for users of any company size.
The Avaya UC platform is a resilient and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.Communication Manager provides UC foundation
The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.
The Communication Manager registers and maintains sum Session Initiation Protocol (SIP) endpoints, muster routing, muster queuing, prioritization of voice and video calls and much more. The product likewise has built-in conferencing and contact headquarters applications -- suitable for companies with muster centers and demanding conferencing needs.
The Communication Manager offers more than 700 features that are available to sum users, no matter where they are working from, including office users and remote users working from home or on the road.
With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is workable using Avaya's media gateways, such as the Avaya G250. These media gateways toil pretty much the very passage as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound muster routing to PSTN and ISDN services.
Critical environments can likewise abide a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the luckless event that both servers are down, users will automatically register to the media gateway -- if available -- and abide access to basic telephony services until the servers are restored.
The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems.
The Communication Manager can advocate up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for diminutive to larger enterprises.Session Manager controls calls and costs
The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying sum Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session margin controller, conferencing, contact headquarters and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.
The Aura platform can apt companies of any size, but seems well-suited for big enterprises with multiple sites and a variety of VoIP equipment.
Avaya's Aura Session Manager has the unique ability to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.
Session Manager is truly an enterprise product, as it can advocate up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it resilient and light to integrate with existing infrastructure.
With a tolerance of up to 1,000-millisecond (ms) round-trip retard -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.Presence Services looks to enhance collaboration
Avaya's Aura Presence Services is an Avaya UC server designed to aid users collaborate more effectively by collecting and broadcasting presence information across sum users connected to the Aura Platform. Using the presence information, users can survey who is busy, away from their desk, on the phone, doesn't want to subsist disturbed, or simply not available, therefore saving time.
Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering plenary UC services. Some application examples comprise Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 train and 96X1 Series.
One essential feature is that Avaya's Aura Presence Services provides plenary advocate of both the SIMPLE and XMPP protocols, which means companies can expend the presence software of their choice.
Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB difficult drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to subsist present at once.
Each Presence Service node can advocate up to 16,000 SIP users and H.323 users, while this number can enlarge to 250,000 SIP and H.323 users with a dual cluster of eight nodes.Messaging server converts voicemail to text
Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can abide quickly and light access to messages. captious original messages can alert employees and aid maintain elevated customer service standards in any ilk of business.
Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to dispute a name instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to dispute names to address voicemail messages; and many more functions.
Some other desirable features comprise Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to expend their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.
Aura Messaging can speed on a standalone server or a supported virtualized environment such as VMware. Redundancy is likewise available using the N+1 redundancy configuration.
Deployment of Aura Messaging provides two paths: standard Messaging server where a sole server combines the role of an application and storage server, or elevated storage capacity Messaging server where it serves as a big storage server that can advocate a larger number of mailboxes.
Aura Messaging can advocate up to 20,000 users and 300 ports, depending on the deployment configuration.Virtual Application Manager available at no cost
As with most UC solutions, Avaya's Aura platform and components fully advocate virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya likewise offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.
With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the need for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and advocate the Avaya virtualized applications.
Avaya's products are available through its website or channel partners. With its purview of core add-ons and extensions, the Aura platform can apt companies of any size, but seems well-suited for big enterprises with multiple sites and a variety of VoIP equipment.
SANTA CLARA, CA--(Marketwired - June 23, 2016) - Avaya, a global leader in commerce communications software, systems and services, announced today that it is in the Leaders quadrant of the 2016 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America.
Gartner defines the midmarket as organizations with between 100 and 999 employees and annual revenue of less than $1 billion. In the report, Gartner acknowledges that:
"Midmarket organizations abide unique UC solution requirements that are different from diminutive businesses' or big enterprises' requirements. While midsize businesses abide many of the very commerce objectives as their large-enterprise counterparts (for example, many North America-headquartered organizations abide international sites), they operate on a smaller scale and office with fewer IT assets and resources."
As a result, purchase considerations for midsize enterprises emphasize simplicity in administration, management and use, integration of unified communications with other commerce applications, mobility, pricing, service and support, and hybrid configurations.
Avaya Midmarket Solutions reflect the company's understanding of the needs of midsize companies. Available in plenary or hybrid cloud as well as on premises deployments, the Avaya IP Office Platform is a complete, integrated solution delivering collaboration, mobility, multichannel contact center, networking, security, video, and advocate services-all from a sole source. Flexibility, mobility and simplicity are hallmarks of Avaya Midmarket Solutions, which abide significant market traction as demonstrated by more than 550,000 installations globally of the Avaya IP Office Platform.
In the past year, Avaya has expanded its solutions and advocate for midsize businesses through:
This is the second consecutive year that Avaya has appeared in the Gartner Magic Quadrant for Unified Communications for Midsize Enterprises. Avaya has likewise appeared as a Leader in the following Gartner Magic Quadrants:
"With the most widely deployed midmarket solution in the world, Avaya continues to strengthen their mid market portfolio and extend it to the cloud. They recognize the role that their channel partners play in their success in this segment, and strive to enable them with the solutions, skills and advocate they need to deliver top-shelf service to their customers. Together, they will maintain and grow their leadership position in the midmarket."--Mark Monday VP/GM UC Platforms for Avaya
ResourcesGartner, Magic Quadrant for Unified Communications for Midsize Enterprises, North America, May 25, 2016http://www.gartner.com/reprints/avaya?id=1-383BZT3&ct=160526&st=sb
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not subsist construed as statements of fact. Gartner disclaims sum warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Avaya is a leading provider of solutions that enable customer and team assignation across multiple channels and devices for better customer experience, increased productivity and enhanced monetary performance. Its world-class contact headquarters and unified communications technologies and services are available in a wide variety of resilient on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya assignation Environment enables third parties to create and customize commerce applications for competitive advantage. The Avaya fabric-based networking solutions aid simplify and accelerate the deployment of commerce captious applications and services. For more information delight visit www.avaya.com.
Certain statements contained in this press release may subsist forward-looking statements. These statements may subsist identified by the expend of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They abide based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond their control. These and other essential factors may judgement their actual results to vary materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, delight refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any goal or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. sum other trademarks are the property of their respective owners
Follow Avaya on Twitter, Facebook, YouTube, Flickr, and the Avaya Connected Blog.
New speech analytics and data visualization tools provide unique insights to aid build customer awareness and better service
Avaya Automated Chat and Avaya Aura® muster headquarters Elite Multichannel solutions provide integrated Web, gregarious media, SMS, IM and email customer interaction options
Avaya Customer smack Virtualized Environment delivers market-leading routing, multichannel interaction self-service and reporting capabilities optimized for VMware® environments
Santa Clara, CA —Tuesday March 5, 2013 - Avaya today unveiled new, next generation analytics and customer interaction solutions that aid harness the power of expansive data and the growing number of ways that customers want access to companies. original Avaya Customer smack Management solutions bring powerful original tools for mining and analyzing data, applications for expanding and synchronizing multichannel customer interactions and deployment options for virtualized environments. The original solutions aid companies better and streamline the customer smack through any access point at any flash in the customer lifecycle while increasing efficiency and adaptability in commerce operations.
Avaya's Customer smack Management analytics and multichannel solutions allow organizations to proactively address the multifaceted requirements and expectations of customers today. Many current technologies confine the ability to create an accurate picture - or contextual awareness - of the customer's experience, their needs and behaviors. The growing number of customer interaction channels generates original challenges to delivering service across channels, yet likewise provide organizations with more break than ever to extract valuable insights through smart analytics.
Avaya Customer smack Management solutions enable enterprises to present more personalized, seamless interactions that are built on a greater understanding of a customer's situation, preferences and value. Avaya's unique solutions aid companies deliver an exceptional brand smack that grows net promoter scores and ultimately, drives greater revenue - now boosted by the following original capabilities:
Avaya Aura® muster headquarters Elite Multichannel layers multichannel capabilities - including web chat, gregarious media, SMS, IM, and email - onto the world's leading, most accountable muster headquarters software. muster headquarters Elite Multichannel makes it easier for organizations to add original access channels and manage cross-channel customer experiences. Existing muster headquarters Elite users can add multichannel with minimal disruption to operations or reporting systems.
Avaya Automated Chat integrates with live chat advocate to deliver more responsive, personalized online service. Avaya Automated Chat can better customer satisfaction with faster, more accurate responses delivered through an intellectual response engine and streamline the transition from self-service to live service. Agent resources can subsist used more effectively and lower the cost of serving customers. An optional feature, retort Desk, allows non-chat agents to tap the automation engine to quickly accept answers for their non-chat customer contacts.
Avaya Speech Analytics integrates the actual voice of the customer into performance management practices. Avaya Speech Analytics mines voice-based customer interactions to deliver commerce intelligence that might otherwise subsist missed in text-based or manual analyses for insights that can drive process improvements, advocate regulatory compliance and identify original sources of revenue.
Avaya Contact flood Analytics enables organizations to identify and remedy muster flood issues through a number of visualization tools, including flood graphs, dashboards and tabular reports. Currently available through Avaya Professional Services, Contact flood Analytics provides information about the effectiveness and efficiency of routing, agent performance and the overall customer experience.
With the addition of Avaya Aura muster headquarters Elite Multichannel, Avaya now delivers a complete virtualization solution for contact centers. Avaya Customer smack Virtualized Environment provides organizations with Avaya contact headquarters applications such as skills-based routing, multi-channel interactions, reporting and self-service capabilities optimized for VMware environments. Avaya Customer smack Virtualized Environment enables companies to simplify and accelerate deployment of sophisticated contact headquarters applications while maintaining world-class functionality and reliability.
To advocate the growing demands on organizations, Avaya Contact headquarters Optimization services from Avaya Professional Services offers plenary customer smack management lifecycle consulting to determine the privilege solution for any situation. Avaya Contact headquarters Optimization services draw on the skills of Avaya consultants who are specialists in commerce strategy, solution road mapping and operational improvement, as well as experts at structure and optimizing applications that better customer smack and integrate into any commerce and technology environment.
Quotes"Avaya's contact headquarters solution is head and shoulders above anyone else's solution today. When they learned of the Customer smack Virtualized Environment, it made sense for us since they could now Take odds of their existing virtualization strategy and backend infrastructure. This helps us reduce their server costs and deliver the reliability and services that their clients expect."--Michael Branca, president, Tel-Networks USA, LLC
"Avaya's ability to situation speech analytics into context and identify key words and phrases helps us intelligently interpret the findings and turn them into data-driven recommendations for their client. Avaya's Speech Analytics technology reveals the DNA of the call. It breaks down the muster into its different components: the who, the what, the why. Their understanding of the client's business, coupled with their smack as operators and consultants, allows us to then turn that information into action."--David Naylor, Head of Analytics, Ember Services
"Contact centers should subsist viewed as highly strategic operations in every company, and ensuring trait and consistency across multimedia channels must subsist a priority. The flush data captured by these operations should subsist used to better the overall customer experience, as well as to feed virtually every other aspect of the business. Organizations need to Take a earnest peep at how they are serving their customers throughout the lifecycle and determine if that smack is how they wish to limn their company."--Ken Landoline, Principal Analyst, Current Analysis
"Companies today are struggling to advocate pace with serving customers the passage they need to subsist served to enlarge their lifetime value. Customers want convenience, but on the commerce side, delivering on convenience can subsist incredibly complex. Avaya's customer smack management analytics tools coupled with their multichannel interaction solutions replaces guesswork with certainty to advocate strategic decisions that enable a more personal, streamlined smack that is integrated across channels throughout the customer's journey."--Mark de la Vega, Vice President & universal Manager Contact headquarters commerce Unit, Avaya
Additional Resources: Nemertes Top Trends in Contact Centers 2013Avaya Customer smack Management micrositeAsk AVA Automated Chat Case Study
33% of organizations implementing expansive Data are doing so for customer facing initiatives -- a number expected to grow.**
78% of consumers dispute they will only buy from businesses that beget it light for them, and one third of consumers believe convenience is more essential than choice.*
82% of customers dispute they expend multiple channels to meet their needs, but only 17 % felt changing channels was an easy, seamless experience.
Use of web chat is growing and is now up to 26% -- a 36% enlarge over the previous year.*
22% of companies abide multimodal contact centers currently with another 44% evaluating and planning implementations.**
About Avaya:Avaya is a global provider of commerce collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of sum sizes around the world. For more information delight visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may subsist identified by the expend of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They abide based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond their control. These and other essential factors may judgement their actual results, performance or achievements to vary materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, delight refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any goal or obligation to update or revise any forward-looking statements, whether as a result of original information, future events or otherwise.
Follow AvayaTwitter: http://twitter.com/#!/avayaFacebook: http://www.facebook.com/avayaYouTube: http://www.youtube.com/AvayainteractiveLinkedIn: http://www.linkedin.com/company/1494
*2013 BT-Avaya Autonomous Customer Survey**Nemertes Study on Top Contact headquarters Trends for 2013
Avaya Media Contact:Emilie Bernoux+44 207 395 7147[email protected]
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