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2M00001A exam Dumps Source : Selling Avaya Contact focus Solutions for IP Office - APSS Online Test
Test Code : 2M00001A
Test denomination : Selling Avaya Contact focus Solutions for IP Office - APSS Online Test
Vendor denomination : Avaya
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Ending a few weeks of speculation about its future, Avaya on Thursday referred to it has filed for chapter eleven chapter protection to cleave back its debt.
also, Avaya pointed out it isn’t planning to promote its name-core traffic because doing so “would now not maximize cost for Avaya’s consumers and gross of its stakeholders.” The business’s international affiliates are not blanketed in the chapter submitting and should proceed run-of-the-mill operations.
Avaya has been transitioning from a legacy hardware company to a software and features enterprise, and has been searching for methods to dwindle its debt load of about $6.3 billion.
“we now maintain performed an extensive assessment of options to tackle Avaya’s capital constitution, and they accord with pursuing a restructuring through chapter 11 is the top-rated course forward at this time,” renowned Kevin Kennedy, Avaya’s CEO. “reducing the enterprise’s current debt during the chapter eleven technique will gold yardstick position gross of Avaya’s organizations for future success.”
Avaya has obtained a $725 million mortgage to assist its continuing company operations. it is being offered with the aid of an affiliate of Citibank.
Avaya stated it's negotiating to sell different assets to maximise stakeholder value.ad
“here's a primary step in their ongoing transformation to a a hit software and features company,” Kennedy observed. “Avaya’s existing capital structure is over 10 years traditional and turned into attach in location to attend their traffic model as a hardware-concentrated company, which has advanced drastically seeing that that point. Now, because of the phrases of Avaya’s debt obligations and the upcoming debt maturities, they exigency to recapitalize the enterprise. Their enterprise is performing well, and they are confident that they are able to emerge from this manner improved than ever, as this route is a mirrored image of their debt structure, now not the power of their operations or traffic mannequin. Pursuing restructuring via chapter 11 will allow us to cleave back Avaya’s debt and hobby expense, whereas featuring increased monetary flexibility to additional invest in innovation and growth to boost their market-main aggressive position.”
Avaya is concentrated on minimizing disruption to its consumers, partners, and personnel, and does not are expecting to suffer any cloth disruptions gross over the chapter 11 process, he pointed out.
Brendan examine, senior trade analyst of digital transformation at Frost & Sullivan, observed Avaya’s moves may quiet live qualified information, and “will with a bit of luck undergo fruit for its current and skills enterprise and phone-middle shoppers, its channel companions and for its traders.”
“Avaya has a stalwart client base, company attractiveness, and options pedigree, and it continues to augment its applications, corresponding to with its simply-released Avaya IP workplace Contact focus 10,” he spoke of. “These components, together with others equivalent to a progressively growing financial system, and trends reminiscent of onshoring contact centers, maintain helped to drive its revenue qualified points. Avaya is smartly-placed to …
… continue to construct on, or acquire, and aggressively market creative and integrated automatic and live assistance multichannel voice, text and video consumer contact and unified communications functions, with seamless migration paths between them, that can hyperlink customers to the resources, whether bots, agents or subject-remember consultants, that may superior aid them. Avaya has the adventure, the know-how, the people and the assist of its purchasers to beget that seize place. Avaya’s success in enforcing this vision will assist shape its future.”
Vlad Shmunis, founder and CEO of UCaaS provider RingCentral, stated Avaya’s bankruptcy information is a “cautionary tale that reflects an even bigger theme within the commercial enterprise options house — mobility is dramatically impacting company models.”
“Legacy on-premises avid gamers in each trade are sentiment drive from the swift augment and adoption of cloud solutions, and the traffic communications market is no exception,” he referred to. “as a result of these days’s mobile and disbursed group of workers requirements, the circulation to the cloud is continuing to precipitate up while on-premises programs vendors battle to live to recount the tale. It’s on account of this shift that we'll proceed to survey disruption in the enterprise communications space.”
Channel partners can live in attendance subsequent month at Avaya engage in Las Vegas, the plot the enterprise microscopic doubt will procure a lot of questions from purchasers and partners.
Avaya Inc. introduced its constrict with austere Networks to sell its networking company for approximately $100 million.
The artery of extravagant Networks is to expand its commercial enterprise options. vehement Networks expects that Avaya’s networking company will generate over $200 million in annual salary, raise its market share.
excessive Networks in February 2017 talked about that it completed the acquisition of Zebra’s wireless LAN enterprise — solidifying excessive’s position as the third greatest company in its goal traffic campus market.
severe Networks expects that the mixed corporations can achieve synergies and supply accretion to severe’s fiscal 2018 salary and money stream.
“The addition of Avaya’s networking traffic is consistent with their augment artery and should develop severe’s traffic solutions capabilities via complementing their product portfolio across their perpendicular markets,” observed Ed Meyercord, president and CEO of vehement Networks.
extreme Networks posted $148.1 million profits (+6 p.c) in its fiscal 2nd quarter ended December 31, 2016. The enterprise is concentrated on income of $151-$161 million for its third quarter of fiscal 2017 ending March 31, 2017. The company is focused on grievous margin of fifty three.four-fifty four.5 p.c.
In January, Avaya announced it filed willful petitions below chapter eleven of the U.S. chapter Code.
This agreement will constitute a main bid for the networking company in a sale technique being performed beneath fraction 363 of the U.S. bankruptcy Code. The auction technique and transaction closing are anticipated to conclude within 3 to four months.
“The sale of networking enterprise makes it viable for the enterprise to focus of attention on its core unified communications and beget contact with focus solutions. these days’s announcement furthers their average restructuring goals as they plot the leisure of Avaya for lengthy-term success,” stated Kevin Kennedy, president and CEO of Avaya.
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ORLANDO, Fla., March 16, 2015 /PRNewswire/ -- Enterprise Connect -- HeyWire®, a leading enterprise text messaging service provider for connecting customers with businesses, today announced that its HeyWire LiveText™ service has been successfully tested for interoperability with a key contact focus solution from Avaya, a global provider of solutions that enable customer and team assignation across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
HeyWire LiveText brings two-way, SMS, customer texting to contact centers. The cloud-based service integrates seamlessly into contact focus systems and allows customers to send text messages to sales and service agents via a company's existing toll-free or traffic phone numbers. Agents can utilize intimate workflows from their contact focus consoles to easily add a texting channel for customer conversations and issue resolution. Optimized specifically for contact focus environments, HeyWire LiveText provides a cost-effective, intuitive and scalable champion channel that meets the needs of today's mobile-first customers. The application is now interoperability tested by Avaya for compatibility with Avaya IP Office 9.1 and Avaya IP Office Contact focus 9.1.
HeyWire is a Technology confederate in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, HeyWire is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test arrangement for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of novel applications and reducing both network complexity and implementation costs.
Quotes: "More than 50 percent of consumers in a recent HeyWire survey1 said they would prefer to text with a service agent. With that in mind, businesses can't afford to overlook text messaging as a champion channel. Proven interoperability with Avaya IP Office Contact focus will attend us bring HeyWire two-way customer texting innovations to contact centers in diminutive and midsize businesses, enabling a proper multichannel customer experience."
Meredith Flynn-Ripley, CEO, HeyWire
"Consumers are increasingly demanding the convenience of text messaging when communicating with companies. The interoperability of HeyWire LiveText with Avaya IP Office Contact focus will allow their customers to quickly and easily add this emerging champion channel to their contact center."
Eric Rossman, vice president, Developer Relations, Avaya
Additional Resources www.devconnectmarketplace.com www.avaya.com/devconnect
About Avaya Avaya is a leading provider of solutions that enable customer and team assignation across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact focus and unified communications technologies and services are available in a wide variety of resilient on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya assignation Environment enables third parties to create and customize traffic applications for competitive advantage. Avaya's fabric-based networking solutions attend simplify and accelerate the deployment of traffic censorious applications and services. For more information gratify visit www.avaya.com.
About HeyWire HeyWire provides the leading cloud messaging service for easily connecting customers to businesses using two-way, 'inbound' SMS texting. The company is a pioneer in bringing enterprise-class texting to toll free customer service numbers and office phone numbers; provides award-winning text messaging apps spanning customer service agent consoles, mobile devices and the desktop. HeyWire partners with leading providers of customer service solutions, CRM and telephony products and delivers over half a billion messages per month through its traffic texting network. HeyWire has been recognized with CTIA's Mobile Cloud Emerging Technology Award, the AlwaysOn Mobile 100, OnCloud Top 100 and Global 100 to Watch Awards, as well as the PwC pledge Award.
For more information, gratify visit http://www.HeyWire.com
1 HeyWire traffic Customer champion Survey Research Brief. 2 April, 2014. http://heywirebusiness.com/wp-content/uploads/2014/04/HeyWireBusiness_Customer-Support-Survey4.2.2014.pdf
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/heywire-livetext-customer-texting-service-now-interoperable-with-avaya-ip-office-contact-center-300050369.html
Copyright (C) 2015 PR Newswire. gross rights reserved
SOURCE: Avaya Inc.
July 22, 2008 07:30 ET
BASKING RIDGE, NJ--(Marketwire - July 22, 2008) - ImpreMedia, the No. 1 Hispanic news and information company in the United States in online and print, is using IP technology from Avaya Inc. to help contact focus and customer service operations at its offices in Los Angeles, where it publishes La Opinión; in novel York City, where it publishes El Diario La Prensa; and in Chicago, where it publishes La Raza. Avaya is a leading global provider of traffic communications applications, systems and services.
The company wanted an affordable, Internet Protocol (IP) communication system with muster focus capabilities whose operations they could easily monitor and manage. ImpreMedia chose Avaya IP Office, Avaya's flagship voice and data communications system for diminutive and medium businesses. According to Bob Mason, chief technology officer, ImpreMedia, IP Office gives his company a better wield on its muster focus productivity in offices located in three different markets across the country. With IP Office, ImpreMedia is furthermore able to quickly, easily and economically provide its employees in additional, smaller and remote offices with the communications tools they exigency to finish their jobs.
In Los Angeles, employees at La conviction utilize a fuse of Avaya digital and IP phones. Forty muster focus agents at the main muster focus office downtown, or in a diminutive office in the suburbs, wield customers' orders and solicit novel traffic for classified advertisements.
"Our ad agents drudgery together as if they're in one place, and their managers can remotely monitor muster traffic on agents' PCs and preempt drudgery to agents who aren't so busy. They now maintain a better perspective on their operations, and their customer calls are answered faster and more efficiently," Mason said. "Plus, their managers, who actually administer three muster centers -- classified ads, accounting and IT -- can monitor gross of the centers real-time and proactively reallocate resources to address calling patterns." The Los Angeles contact focus uses Avaya muster recording software to withhold a record of its calls. Third-party software from Computer Instruments, a member of Avaya's DeveloperConnection program, automatically calls prospective customers for ads and then connects the calls to available agents, who then manage the calls.
ImpreMedia furthermore wanted key employees in Los Angeles -- such as those liable for customer service or sales -- to live productive while mobile. Now, employees with Avaya IP phones can maintain their incoming calls ring simultaneously on any other phone, including their mobile phones. Employees can now respond calls on the mobile phone, and once they recrudesce to their office can continue the conversation on their IP Office phone, accessing gross of the system's features, such as hold, conference, transfer, precipitate dial and other features. "These employees can furthermore send their voice messages to their PCs or PDAs, where they read and respond to the message, even if they're out of the office or on the road, which minimizes lost calls and improves their customer service," Mason said.
ImpreMedia recently furthermore chose IP Office for its El Diario office in the borough of Brooklyn, N.Y. "We were relocating to a novel office, and it just made sense to elect IP, since it's saving us money and helping us better serve their clients, and even greater sense to standardize on IP Office," Mason said. "Soon, they arrangement to network their Los Angeles, Chicago and novel York offices, and maintain four-digit dialing across these locations, so employees can contact each other faster. They furthermore expect to redeem money on long-distance calls, especially on the huge volume of calls between their two largest newspapers in California and novel York."
ImpreMedia furthermore plans to utilize IP Office's contact focus for its Brooklyn office, where one person currently takes calls from customers and routes the muster to the preempt person. "We know we'll survey a huge up tick in productivity and customer satisfaction," Mason said. He furthermore plans to redeem more money by routing calls from Los Angeles to its East coast tabloid, Hoy Nuevo York, through its El Diario office in Brooklyn. "Then, instead of a long distance call, the IP Office in Los Angeles will muster their IP Office in Brooklyn, which will muster their Hoy office -- and we'll pay for a local call, instead of a long distance call," he said. "Clearly, IP Office is an primary element in their arrangement to reduce their costs and augment their productivity and customer service."
El Diario's team of executives at the publication's new, corporate headquarters in Manhattan has Avaya IP VPN phones that link them to the IP Office at El Diario in Brooklyn. "Some executives maintain offices in both Brooklyn and Manhattan," Mason said. "With the Avaya IP phones, these managers can log into their phone at either location and procure the very secure, dependable access anywhere." A handful of employees who furthermore exigency to drudgery remotely maintain the Avaya IP VPN phone at home. The phones connect to IP Office lines and trunks and provide employees gross the capabilities they maintain at their main office. A VPN gateway is not needed at the remote location (only at the main office), which saves the cost and headache of adding more hardware.
ImpreMedia used its Chicago office as the company's test site for IP. In the La Raza office, which migrated to IP Office two years ago, five agents in the classified department utilize the built-in contact focus application of IP Office to respond and beget calls to clients. With IP Office, the agents can capture customer information in a group mailbox, and callers can leave messages via phone or a Web-browser interface. Callers can furthermore put a question to to discourse to a live agent or request a callback. These requests pop up on agents' PC screen immediately, which improves customer service.
ImpreMedia's IT staff, which is based in Los Angeles, will soon administer gross three IP Office systems across the country, easily performing changes such as re-allocating extensions or changing greetings that customers hear when they muster the newspapers.
ImpreMedia's IP Office was configured by Converged Communication Systems, a certified member of Avaya's BusinessPartner program and an Avaya "SMB Expert" reseller. Converged Communication Systems' technical experts recently achieved Avaya Certified Expert (ACE) certification, which is the highest certification for Avaya resellers. Avaya certification validates the knowledge and skills associated with Avaya products and their underlying technologies, which enable professionals to effectively sell, design and implement powerful converged communication solutions.
Avaya delivers knowing Communications solutions that attend companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, utilize Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled traffic Processes. Avaya Global Services provides comprehensive service and champion for companies, diminutive to large. For more information visit the Avaya Web site: http://www.avaya.com.
About Converged Communication Systems
Converged Communication Systems, LLC, is a full end-to-end sales, service, champion (installation, additions, upgrades, programming, and training), and in-house maintenance company providing solutions to diminutive and medium sized unique site or multiple site businesses. Converged designs, builds, manages, and implements voice and data networks for clients from coast to coast. Focused on the Avaya product line, CCS is an Avaya EXPERT certified confederate and is a top confederate in the SMB segment. From yardstick phone systems, to hybrids, and IP systems, Converged Communication Systems has a resilient line of solutions to meet any company. Recognized for a number of awards, achievements, and certifications, CCS' staff of in-house champion professionals is fully certified and on-call to assist customers. For more information visit the CCS website: www.convergedsystems.com.
ImpreMedia is the nation's leading Hispanic news and information company, online and in print. ImpreMedia provides advanced multi-platform media solutions for marketers to gain the rapidly growing and influential Hispanic market. Operating 26 online and print properties specifically targeted at the U.S. Hispanic population, ImpreMedia recently announced the launch of the multi-media national Latino web destination, www.impre.com, which combined with the company's print properties, reaches 41% of gross U.S. Hispanic adults every month. ImpreMedia is furthermore the nation's largest Hispanic newspaper publisher with publications in the top 10 Hispanic markets, reaching 17 markets in total, which limn 65% of the U.S. Hispanic population. Leading publications comprise La conviction in Los Angeles and El Diario La Prensa in novel York. For more information, visit their website at: www.impremedia.com.
ImpreMedia portals and publications websites: www.impre.com, www.lavibra.com, www.impreautos.com, www.laopinion.com, www.eldiariony.com, www.hoynyc.com, www.laraza.com, www.laprensafl.com, www.elmensajero.com, www.diariosrumbo.com, www.vistamagazine.com, and www.contigola.com.
GOODYEAR, Ariz., March 9, 2015 /PRNewswire/ -- 911 Emergency Telecom Company (911 ETC), a leading E911 services provider, today announced that CrisisConnect for VoIP is compliant with key unified communications solutions from Avaya, a global provider of solutions that enable customer and team assignation across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
CrisisConnect for VoIP helps businesses across gross verticals manage E911, routing outgoing 9-1-1 calls to the redress Public Safety Answering Point along with accurate location information. The application is now compliance-tested by Avaya for compatibility with IP Office 9.0. It is furthermore compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1 using Avaya Aura Session Manager 6.1.
911 ETC is a Technology confederate in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. Its CrisisConnect solution is available through the Avaya DevConnect Select Product Program.
As a Technology Partner, 911 ETC is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test arrangement for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of novel applications and reducing both network complexity and implementation costs.
"As a DevConnect Technology confederate since 2003, 911 ETC is committed to working with Avaya to attend businesses establish and maintain E911 compliance," stated Bill Svien, VP Corporate Strategy, 911 ETC. "With the increased capabilities that IP Office 9.0 offers organizations, this compliance testing is a key milestone toward accomplishing that end."
"911 ETC compliance-tested solutions are helping their customers maintain full E911 compliance by properly routing 9-1-1 calls to the Public Safety Answering Point local to the outgoing call," stated Eric Rossman, Vice President Developer Relations, Avaya.
Additional Resourceshttps://www.devconnectmarketplace.com/911-etc-inc www.avaya.com/devconnect
About AvayaAvaya is a leading provider of solutions that enable customer and team assignation across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact focus and unified communications technologies and services are available in a wide variety of resilient on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya assignation Environment enables third parties to create and customize traffic applications for competitive advantage. Avaya's fabric-based networking solutions attend simplify and accelerate the deployment of traffic censorious applications and services. For more information gratify visit www.avaya.com.
About 911 ETC911 Emergency Telecom Company is a leading provider of E911 emergency services across the United States and Canada, helping organizations meet E911 regulations and withhold people safe. Founded in 1997, 911 ETC is widely recognized within the industry for its expertise and ongoing, fully managed E911 service. As an Avaya Select Product Partner, the company manages exclusive or hybrid E911 solutions for analog, digital, IP, SIP and wireless phones for organizations of gross types and sizes.
SOURCE 911 Emergency Telecom CompanyRelated Links
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