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Oracle Oracle sphere Service Cloud

Oracle Updates CX and advertising and marketing Cloud, Unveils provider Logistics Cloud | killexams.com true Questions and Pass4sure dumps

Oracle these days announced earnings-oriented updates for Oracle CX Cloud, updates for Oracle advertising and marketing Cloud, the introduction of Oracle provider Logistics Cloud, and an integration between Oracle CX Cloud and Slack.

The sales updates to CX Cloud comprise new DataFox capabilities, new AI earnings planning equipment, new search capabilities, and a smarter revenue assistant. DataFox gives dynamic, contextual enterprise statistics and alerts to income groups with an eye fixed on enabling them to expand their complete addressable market. the brand new earnings planning tackle analyze invoiced sales exact information to mannequin and foretell future traits, with the purpose of helping sales leaders optimize income planning and forecasting. the new search capabilities are adaptive and goal to attend income teams slender search standards; for instance, earnings reps can locate bills in line with prospect emails or establish key money owed that haven’t been touched currently. The smarter earnings assistant goals to redeem time for income groups, and contains SMS and voice advantage for managing meetings, opportunities, and prices.

“All of these [announcements] are round their imaginative and prescient for revenue—we discern B2B earnings pitiful from a container-first mannequin to what they name a digital selling model. through that they imply that more and more groups are relocating to inside revenue teams that are aided by means of digital promoting tackle enjoy Eloqua or enjoy Slack,” says Des Cahill, head CX evangelist at Oracle. “We accept as true with that a combination of data enrichment from DataFox after which AI and ML methods to ebook personnel is the future of sales.”

The marketing Cloud updates consist of three new capabilities each and every for Eloqua and Responsys. the first one for Eloqua: The behavioral analytics and orchestration knowledge of Oracle Infinity are embedded into Eloqua, permitting marketers to fulfill expend of a typical behavioral facts lake for segmentation, personalization, and orchestration. in addition, Eloqua can now integrate with facts Cloud and DataFox, with an eye on featuring entrepreneurs with more suitable perception into intent and account behaviors. eventually, new AI and laptop discovering capabilities within Eloqua can sheperd marketers in adopting most preempt practices and attend them within the developing of content.

As for Responsys, it has a brand new recency, frequency, and monetary dashboard that goals to permit entrepreneurs to leverage statistical models to standardize segmentation, ranking assignation more accurately, and establish most advantageous shoppers. 2d, its integration with Maxymiser goals to assist marketers optimize the conversion funnel. Third, Responsys now contains an application structure framework that allows for entrepreneurs to lengthen latest capabilities with sheperd for third-birthday celebration apps from software carriers, integration partners, and shoppers.

“more and more, the moments that you must market to consumers are micro-moments,” Cahill says. “marketers are increasingly challenged to attain this, so we’re taking whole the prosperous capabilities they Have throughout Eloqua and Responsys and the leisure of the Oracle advertising stack and integrating them collectively.”

the brand new service Logistics Cloud goals to attain 4 key issues: deliver a complete, business-extensive service answer, optimize constituents logistics, carry a seamless consumer journey, and enrich container provider. It eliminates tips silos and allows carrier departments to collaborate in true time. It allows for constituents to breathe ordered and shipped at once to customers and sphere technicians and manages technician trunk inventory. It provides a separate aspect-of-contact for the total resolution technique. at last, it connects container technicians with the comfort of the commercial enterprise whereas ensuring that the acceptable technician with the suitable half is assembly with the consumer.

“service Logistics Cloud is bringing together their deliver chain utility with their container provider application with their customer service functions. The theory is that when [for example] you name your telecom company on your domestic web and voice and you want to rep your router fixed or you just want to rep your web up and operating as quick as feasible,” Cahill says. “by integrating together their provider cloud with their sphere service cloud with their supply chain equipment, we’re in a position to fulfill sure that the privilege technician rolls out with the preempt certification, with the preempt training, with the privilege part, and that they rep to your apartment on the preempt time and too you’re going to breathe there.”

the combination between Oracle CX Cloud and Slack aims to permit revenue leaders to nearby offers quicker via improving group collaboration, one that contains account executives, sales management, product consultants, and condense managers. additionally, it makes it possible for deals to breathe viewed and closed inside a Slack channel or conversation. It too aims to assist customer service teams resolve situations more effectively with the aid of making it less difficult for provider agents and back experts to collaborate.

“We believe that so as to supply improved consumer adventure, their personnel ought to breathe in a position to collaborate internally in reality quite simply,” Cahill says. “That’s why we’re making Slack integration a key a allotment of assignation Cloud and repair Cloud, so it permits earnings representatives or carrier brokers to collaborate with every other, even across departments.”

Oracle Brings provider and provide Chain teams along with trade-First improvements | killexams.com true Questions and Pass4sure dumps


by way of Stephen Fioretti, vp of product administration, Oracle CX income and service—Mar 19, 2019

Stephen Fioretti

Most provider organizations were there: A disgruntled purchaser contacts client provider to file a controversy and requests a technician. The client service team, with shrimp insight into the real-time location of sphere technicians, “guestimates” an arrival time. The technician shows up at a discrete time and realizes the ingredients crucial for the fix aren’t on-hand. The effect: Frustration for whole concerned, and a impoverished consumer adventure that places future trade alternatives at risk.

This situation is whole too accustomed and may only boost as more organizations present products as a subscription or a carrier to complement their natural product offering. This style is known as “servitization.” When achieved smartly, servitization creates a win-win condition for groups within the sort of a better consumer event and new earnings sources. besides the fact that children, to seize this opportunity, agencies ought to circulation beyond habitual wreck/fix models. Downtime is costly with new carrier or subscription trade models, but the distinguished information is that proactive service is available with related devices. Proactive carrier isn’t the future; it's these days.

To address their new service panorama, we’re excited to insert Oracle carrier Logistics Cloud, the trade’s first, conclusion-to-conclusion solution that connects customer adventure, container service, and supply chain operations inside a separate integrated cloud answer. by means of combining Oracle client event (CX) Cloud and Oracle supply Chain administration (SCM) Cloud, Oracle provider Logistics Cloud helps service-primarily based agencies seamlessly manage operations and provide a unified client event, whole while controlling costs.

With Oracle service Logistics Cloud, consumers will breathe in a position to:

  • obtain a complete, business-huge provider solution by way of removing counsel silos and allowing each provider offshoot to toil together in actual-time.
  • Optimize constituents logistics and pressure profitability through ordering and transport parts without retard to purchasers and container technicians, managing technician trunk stock and lengthening the accuracy of service debrief and billing.
  • carry a seamless consumer sustain with the aid of providing a separate element-of-contact privilege through the complete problem resolution method.
  • improve container service by way of connecting technicians with the comfort of the commercial enterprise, while insuring the preempt technician, with the preempt abilities, and the privilege ingredients are assembly whole client commitments.

    Oracle shoppers who are already using both Oracle CX Cloud and Oracle SCM Cloud can prefer capabilities of this functionality these days. For more tips on Oracle provider Logistics Cloud, talk over with their solutions page.

    protected Harbor

    The previous is intended to define their widely wide-spread product course. it is meant for counsel functions only, and may not breathe included into any contract. It is not a commitment to carry any fabric, code, or functionality, and will no longer breathe relied upon in making buying selections. The development, unlock, timing, and pricing of any elements or performance described for Oracle’s items can too exchange and is noiseless on the sole discretion of Oracle employer.

    Oracle declares new innovations to its Oracle supply Chain management Cloud carrier | killexams.com true Questions and Pass4sure dumps

    by using Dale Benton . Mar 19, 2019, 12:17PM

    Oracle has announced a collection of new innovations to its Oracle supply Chain management (SCM) Cloud, enabling trade enterprise to reduce charges and linger forward of changing client demands.

    The enterprise introduced in an announcement this week that updates to its Oracle SCM Cloud solution will link customer service and container technicians to stronger align orders and invoicing with tasks and/or organizations, improving the “orchestration of dealer managed stock.”

    organisations of whole sizes currently leverage the Oracle SCM and profit access to newest innovations in simulated intelligence, blockchain, and the web of things throughout their organisation networks to raise productiveness, reduce expenses, and minimise chance.

    SEE additionally:

    In it’s newest replace, Oracle SCM Cloud gives sphere provider logistics to allow corporations to quickly resolve consumer concerns, project pushed deliver chain capabilities to facilitate accurate and timely billing through automatic tracking of mission attributes and linked charges and improved give chain collaboration, in which dealer-managed inventory assists with replenishment and confirm accurate and productive assignation through permitting users to safely participate on-hand quantities with chosen suppliers.

    "corporations want an effectual and responsive deliver chain to linger ahead of always altering expectations and that requires Have confidence, transparency and open strains of verbal exchange across the whole cost chain," spoke of Jon Chorley, chief sustainability officer and neighborhood vp, supply chain administration, Oracle. "the brand new innovations within Oracle SCM Cloud attend shoppers generate greater cost from their funding, build adaptable corporations, and lay the groundwork for the arriving era of blockchain-enabled provide chain transparency."

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    Oracle sphere Service Cloud Service 2017 Implementation Essentials

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    Empowering The Next Generation Of sphere Service Technicians With Augmented Reality | killexams.com true questions and Pass4sure dumps

    By John Ranalli, Senior Product Manager, Oracle

    Augmented reality is the latest emerging technology to captivate the sphere service industry – It will breathe key in training a new generation of tech-savvy sphere technicians and helping service leaders fill the gap of an aging workforce.

    The majority of sphere service operations are concerned about their aging workforce, according to recent research from The Service Council1. Companies today are faced with a demographic shift – as seasoned employees retire, there’s a shortage of experienced technicians to prefer their place. To fill the gap, service leaders are looking to new technologies to document tribal knowledge while attracting and training a new generation of tech-savvy sphere technicians.

    As one of the first generations to grow up alongside the tower of digital and mobile technology, this younger generation of technicians vastly prefers immersive digital experiences over the massive manuals of days past. But, those very digital sphere service experiences can breathe difficult to simulate in true time, especially given the rapid pace of both software and hardware updates.

    Using Augmented Reality to Address the Aging Workforce

    Enter augmented reality (AR). AR is the latest emerging technology to captivate the sphere service industry. Imagine if mobile resources across whole areas of sphere service had standard AR headsets, enjoy they currently attain with their laptops or mobile devices? The breadth of capabilities available to each and every technician would breathe a game changer.

    Field service isn’t the only industry to puss an aging workforce as Baby Boomers head into retirement, but it is an industry that relies on a lot of tribal know-how and expertise that can’t breathe easily translated into a written manual. In this respect, AR is a tool that could breathe used to train this new workforce in a direct and hands-on way. sphere service organizations can provide an AR headset or an AR-enabled mobile device as a supple resource that would breathe able to flee through multiple “what-if” scenarios, allowing technicians to visualize a repair by simply looking through the visor/screen and the machine they are being trained on.

    AR too allows technicians to adapt to rapidly changing conditions – enjoy weather, incoming Internet of Things (IoT) data, usage of resources, and more – and quickly diagnose problems to determine next steps. The real-time, integrated capabilities of AR can fundamentally change the way current and future sphere service technicians train for and fulfill their day-to-day tasks.

    Using AR-enabled guidance, sphere service organizations can realize new expend cases, such as:

  • Training the new workforce in tribal knowledge: Budding technicians can breathe trained on how to troubleshoot equipment, flee diagnostics, supplant virtual parts, and test the machine in a way that conveys the more nuanced expertise and know-how that only a seasoned technician could provide. This is possible with the expend of a hands-free AR visor, which provides real-time visualization and prescriptive guidance to trainees (compare this to flipping through a written manual or scrolling through a PDF on a mobile device).
  • Training via remote or mobile resources: AR solutions can attend organizations slice costs and redeem time by having technicians train on highly complicated tackle without having to coast or drive somewhere to fulfill the training. AR could too breathe applied when training someone on a piece of live tackle that is otherwise cost prohibitive. 
  • Practice runs: By extension, AR could too breathe used to attain a “dress rehearsal” of a repair before the technician is actually on site. This expend case could breathe especially necessary when the functional location of the tackle might breathe risky or topic to limited access.
  • Training and real-time guidance through live back centers: Trainees can too plug into live back focus agents who can view repairs in real-time via a technician’s visor, providing yet another resource to technicians that will ease them into working with new machines and difficult or unusual scenarios.
  • The next step – customer training: You could even take AR a step further beyond workforce training and into customer training. What happens when customers Have their own headsets and can troubleshoot issues at their own homes, places of work, or job sites? The expend of AR in sphere service could one day attend a customer breathe the “technician” and fulfill simple and straightforward repairs him or herself.
  • The main goal behind these AR-empowered expend cases is to fulfill a technician more efficient and a “jack of whole trades” when it comes to repairs across different machines or functions. AR solutions and their competence to provide real-time, hands-on guidance has the potential to fulfill a technician an expert on something very quickly – which in turn increases the rate of first-time repairs and, subsequently, overall customer satisfaction.

    Why You Should rep Started with Augmented Reality Today

    Even if you’re not looking to fully deploy AR solutions in your organization today, it’s necessary for every sphere service organization to prepare for a new service reality where AR becomes an essential tool to educate, guide, and serve the next generation of technicians.

    Before committing to the expend of AR in your organization, prefer time to thoroughly understand where you could implement the technology. price it out and discern if the benefits outweigh the negatives – while AR looks really frigid at a demo booth, understand that those are controlled conditions and the stumbling blocks Have been well-documented2. speculate about how this would toil in a real-life scenario and the ongoing maintenance and implementation that is required to deploy AR. Will there breathe Wi-Fi available to connect your AR visor to the network? Does your data scheme cover the amount of data needed for each technician in the field? attain you Have a solid IT strategy in situation to fulfill sure your hardware and software are always up-to-date? While AR technology could breathe a game-changing addition to your sphere service deployments, you want to fulfill sure your implementation compliments your organization’s current technological stack and company-wide expectations.

    Also, try out a number of different devices to discern what works best for your organization’s specific style of work. There are many AR headsets and providers in the market, so fulfill sure to understand which tackle best suits your organization’s needs. For example, attain you want a ruggedized setup for sphere work, or tackle that is used solely to train technicians in a controlled environment indoors? AR isn’t limited to just headsets and visors, either – you can tribulation AR-enabled mobile devices and apps that can provide a similar (albeit less hands-on) visualization experience.

    With this in mind, the hardware and network technology underpinning most AR solutions noiseless need more toil before they are ready for extensive deployment and use. The technology is noiseless fairly new and some of the data that needs to breathe overlaid is extremely complicated and very great – deem factors enjoy data usage limitations and costs when working with very great CAD schematics. Most of the AR tackle now available on the market is too noiseless very fragile and hasn’t been ruggedized yet, significance the technology will need to rep tougher if it is to survive long-term in the field. And while ruggedized AR tackle does exist, they are priced at a premium and often provide limited capabilities when compared to more advanced, consumer-grade equipment.  Finally, sphere service organizations minister to breathe the slowest to adopt new technology due to costs and challenges associated with implementation and maintenance, so it could breathe a long time before something enjoy AR becomes an industry standard.

    Admittedly, AR is noiseless a toil in progress. Current AR headsets on the market are in a similar situation as early-stage cell phones – they toil great, but there are questions concerning processing power, battery life, and ruggedness of the devices themselves. However, the cost of the technology is finally at the point where the economics of implementing an AR solution pilot today could finally result in a differentiating, long-term investment.

    So, open by evaluating whether these challenges are light enough for your organization to tackle. If they’re surmountable, proceed ahead and open investing in AR. You’ll develop a reputation as an organization that innovates to attend better conditions for its sphere techs as well as customers. If the stumbling blocks are too distinguished at this time, toil to address them, then re-evaluate in a year. You may breathe surprised at how quickly you can scale resources to provide emerging technologies for the next generation of sphere technicians.


    [1] Sumair Dutta, A Sustainable sphere Service Workforce Successfully Navigating The Retirement crossroad (The Service Council, 2017), https://www.servicecouncil.com/research.asp?R=45

    [2] Sarah Nicastro, From The Editor: 4 Stumbling Blocks To AR ROI In sphere Service, sphere Technologies, August 21, 2018, https://www.fieldtechnologiesonline.com/doc/stumbling-blocks-to-ar-roi-in-field-service-0001

    About The Author

    John Ranalli is a multifarious product manager, product evangelist and SaaS marketing enthusiast. John's sustain spans the complete sales and customer lifecycle, including requirements gathering, roadmap definition, product marketing, solution consulting, customer release readiness and post implementation support.

    At Oracle, John is accountable for global go-to-market product positioning, sales enablement and customer marketing for Oracle sphere Service Cloud (OFSC), an enterprise-class sphere service solution that does trade worldwide. Previously, as a Solutions Consultant at Oracle, John worked closely with their sales leaders and customers to build solutions to apt their unique business.

    John is most inspired when solving complicated technology challenges for enterprise technology vendors and customers and enjoys the ambiguity and chance that comes along with exploring new market segments and solution scoping. He is an expert in the highly complicated and nuanced sphere service management industry.

    Oracle Change Agents of | killexams.com true questions and Pass4sure dumps

    Every corporation has a finance organization, but not every CFO has a change agent in his or her organization dedicated to transforming it. They celebrate these unsung soldiers of finance with their very own awards program: The Oracle Change Agents of Finance.

    BETTER TOGETHER AWARD— Park Hotels & Resorts—Darren Robb, Senior Vice President and Chief Accounting OfficerCRYSTAL BALL AWARD— Dropbox—Annie Ogata, Corporate FP&A LeadFAST FINANCE AWARD— Caesars Entertainment—Michael Mann, Vice President of TransformationSHARED SERVICES SUPERSTAR AWARD— Orange—Djamel Benallal, Head of Finance Group SolutionsFRUGAL FINANCE AWARD— WSFS Bank—Dominic C. Canuso, Executive Vice President and Chief fiscal OfficerTOP TALENT AWARD— Beall’s, Inc.—Brian Crowley, Chief fiscal OfficerMODERN nearby AWARD— National bucolic Utilities Cooperative Finance Corporation (NRUCFC)—Lori Culp, assistant ControllerROLL WITH IT AWARD— Hilton—Anand Naimpally, Senior Vice President, FinanceBILLION DOLLAR myth AWARD— Orange—Christophe Eouzan, Chief Accounting Officer

    These finance heroes were nominated and selected by the Oracle Cloud for Finance community. Explore the award winners and their stories below.

    For more information on the Oracle Change Agents of Finance program contact us at: CHANGE-AGENTS_US@ORACLE.COM


    Recognizes fruitful integration of Oracle ERP Cloud with another Oracle Cloud solution.

    Park Hotels & Resorts—Darren Robb, Senior Vice President and Chief Accounting Officer

    Park Hotels & Resorts—once the true estate investment division of Hilton—spun off in early 2017. To liquidate any dependence on its former parent, Park wanted to bolt operations to its own fiscal system. It chose to implement Oracle ERP Cloud, Oracle Integration Cloud Service (ICS), Oracle Planning and Budgeting Cloud Service (PBCS), and Oracle fiscal Consolidation and nearby Cloud Service (FCCCS).

    The Oracle applications provide a single-platform solution to store data in a format that is easily accessible for reporting and can maneuver complicated roll-ups and consolidations between its various hotels and REITs. Oracle ICS allows Park to pass data between Oracle ERP Cloud, Oracle PBCS, and Oracle FCCCS Cloud and automates the orchestration of their integration files, removing the need for manual journal entries and manual file loading. In conjunction with Oracle ERP Cloud, Oracle PBCS and Oracle FCCCS Cloud will accelerate the epoch nearby process, giving Park the competence to accurately project budgets and forecasts—capabilities that provide essential visibility for a new company.

    The integrated solution will bolt Park from manual to highly automated and standardized processes, maximize efficiency, and reduce risk, allowing Park and its employees to focus on growth. The robust reporting capabilities will allow for insightful decision-making, reduced risk, and enhanced internal controls. Efficiencies are projected in the following areas:

  • Multiple monthly payroll runs, Oracle ICS is configured to immediately upload into the common ledger, eliminating the risk of missing files or duplication
  • Automated file uploads with ICS will result in time efficiency gained by reducing the need for manual file movements
  • Together, Oracle PBCS and Oracle FCCCS allow Park to bolt away from a cumbersome, time-consuming spreadsheet budgeting and forecasting processes that can result in fiscal errors
  • The system gives them the competence to create planning models
  • Time efficiencies will breathe gained by shortening the nearby process
  • Park Hotels & Resorts’ Chief Accounting Officer Darren Robb is the project sponsor and champion. With Robb’s vision for Park’s fiscal operations, his competence to clearly and effectively communicate with stakeholders, his grace while managing the scope of this project, and his competence to collaborate with Oracle, accord Thornton, and the implementation team, this project has been kept on time and on track for successful results. After being allotment of a multinational brand enjoy Hilton, redefining a company as an independent entity takes leadership, dedication, and vision, whole of which Robb embodies.


    Recognizes fiscal planning and analysis professionals who leverage analytics to test trade model and strengthen trade impact.

    Dropbox—Annie Ogata, Corporate FP&A Lead

    Originating as a startup in 2007, Dropbox counted more than 500 million subscribers in 2016, operating multiple offices in the United States and abroad. To accommodate this quick growth, Dropbox hired quickly to staff new evolution and back functions. In the fast-moving technology industry, any implementation needed to breathe completed quickly, and functionality immediately usable. Implementing Oracle Enterprise Planning and Budgeting Cloud Workforce was the gauge solution to meet Dropbox’s most pressing needs. Dropbox too selected Oracle Financials Cloud for its new ERP tool, as the out-of-the-box integration between the two systems would attend hasten implementation. Dropbox successfully implemented Oracle Enterprise Planning and Budgeting Cloud in approximately three months. Huron Consulting Group was the implementation partner. In contrast to prior forecast cycles, where whole data was collected and manually aggregated in spreadsheets, taking approximately two weeks, aggregations of data now prefer less than 10 seconds and can breathe flee on claim from any location. Standardized reports are built dynamically, allowing reporting at any plane of hierarchy, across multiple dimensions. This improvement in efficiency amounts to a time savings of nearly one full day. Dropbox leveraged out-of-the-box workforce planning functionality, which allowed quick configuration to meet the go-live goal. The system was built to back multicurrency planning and reporting for 30 FP&A users. Focusing on targeted, tangible, short-term goals kept the halt users engaged throughout the implementation.

    Not every CFO has a change agent in his or her organization dedicated to transforming finance for the twenty-first century. It takes a special breed of finance professional who is able to capitalize on the cloud to identify the privilege digital KPIs driving value today; streamline and automate reporting for better, faster decision-making; and colleague more effectively with the trade to thrive during turbulent times. Annie Ogata, corporate FP&A lead, is that change agent at Dropbox.


    Recognizes a swiftly and effectual implementation of Oracle ERP Cloud or Oracle EPM Cloud solutions.

    Caesars Entertainment—Michael Mann, Vice President of Transformation

    With 47 casinos in five countries and US$8.4 billion in net revenues per year, Caesars Entertainment, the fourth largest gaming and entertainment company in the world, can’t afford to bolt slowly. When Caesars decided to implement Oracle Enterprise Performance Reporting Cloud Service (EPRCS) as allotment of a multipillar transformation to the cloud, which included Oracle ERP Cloud and Oracle HCM Cloud, Michael Mann, vice president of Transformation, wanted Oracle EPRCS up and running quickly. Not only was he keen for his properties and account poise sheet owners to breathe able to quickly access poise sheet information and reports, but Mann too wanted a swiftly implementation to ensure his teams had engaged and fully adopted Oracle EPRCS before Oracle ERP Cloud went live. Within 10 weeks, Mann and his implementation team, along with accord Thornton, were able to scope the project, which consisted of six reporting packages, more than 100 doclets summarizing 47 properties, and more than 20 account poise sheet groups; train 100 users; and prefer Oracle EPRCS live by their goal date.

    Understanding the impact a multipillar cloud transformation could Have on such a great organization, Mann drove the rapid Oracle EPRCS implementation and championed fierce training and user adoption prior to the ERP transition. In an organization as great as Caesars Entertainment, consistency and standardization can breathe difficult. Demonstrating an unwavering commitment to standardizing the organization’s fiscal results, the enhanced collaboration and decision-making capability that Oracle EPRCS could provide, and the need for rapid implementation adoption, Mann is a true agent of change and a cloud evangelist within the Caesars organization.


    Recognizes a shared services organization using Oracle Cloud for Finance applications to develop digital capabilities to achieve best-in-class service delivery.

    Orange—Djamel Benallal, Head of Finance Group Solutions

    Orange, formerly France Télécom, is a French multinational telecommunications corporation offering both fixed and mobile services. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. Orange consolidated its fiscal systems using Oracle ERP Cloud to free its corporate finance people to attain higher-level toil in back of a companywide transformation initiative dubbed Essentials 2020. Orange Head of Finance Group Solutions, Djamel Benallal has been accountable for driving the implementation of Oracle ERP Cloud across the company, creating a shared services office to back its global finance operations. Orange has been live on Oracle ERP Cloud for financials and procure to pay processes since June of 2016, supporting more than 5,000 users in France, Belgium, and Poland. Thanks to the shared services environment and standardized processes, Orange will breathe able to quickly and cost-effectively add new countries to back across Europe and Africa, including Spain, Romania and the Ivory Coast.

    This ERP Cloud implementation has become a showcase for Oracle customers looking to understand shared services best practices in the cloud. great companies across Europe visit Orange’s shared services centers to learn and emulate its best exercise approach. Benallal has been the change agent driving Orange’s success. Under his guidance, the French telecom leader has achieved the following benefits from its standardization and consolidation efforts in a shared services environment:

  • Streamlined finance and procurement operations, increased transparency, and reduced costs (IT infrastructure, hosting, in-house applications development, gauge process implementation) with expected cost savings of 33 percent
  • Centralized core trade operations, reduced customizations from over 500 to zero
  • Enabled greater productivity to attend minimize impact of retiring employees (25 percent due to retirement plan)
  • Provided a user-friendly sustain for employees, with applications that deliver an embedded companionable network, self-service environment for digital natives

    Recognizes dramatic cost savings using Oracle ERP and EPM solutions.

    WSFS Bank—Dominic C. Canuso, Executive Vice President and Chief fiscal Officer

    WSFS Bank (Wilmington Savings Fund Society), parent to the oldest and largest bank in Delaware, knows that to achieve rapid growth, you Have to breathe cost-efficient. Having undergone significant growth through acquisition in the past five years, WSFS managed its businesses with a mingle of disparate systems and various manual and spreadsheet-driven processes. But CFO Dominic C. Canuso knew that for WSFS to meet its growth goal—to double in size—it needed to resolve the timing, data quality, and integration issues that made accessing critical information for trade decisions difficult. WSFS selected Oracle ERP Cloud and expects the US$12M ROI to advance from streamlining processes, optimizing resources, and the competence to fulfill better decisions from real-time, accurate data. Not only is WSFS optimizing process-driven cost savings from Oracle Cloud, but Canuso has too been careful to hold implementation costs to a minimum without sacrificing the success of the project. WSFS chose to prefer a collaborative approach to implementation, reducing external resourcing costs by having a WSFS team working side by side with implementation colleague accord Thornton. While keeping costs down, this approach too maximizes knowledge transfer and ensures halt user adoption. For an organization to thrive amid rapid acquisition, it requires a forward-thinking leader who knows how to grow the bottom line. For Canuso, creating full visibility into financials, streamlining toil processes, and maximizing efficiency in the cloud is how WSFS will grow its bottom line and continue to expand.


    Recognizes an effectual combination of Oracle ERP and HCM Cloud solutions.

    Beall’s, Inc.—Brian Crowley, Chief fiscal Officer

    Brian Crowley is CFO at Beall’s, Inc., a national retail brand that was seeking to transform its finance, planning, and human capital trade processes to drive greater compliance and efficiency, and develop a platform for continued growth. As a high-growth retail organization expanding stores across the country, integrating finance and HR is imperative to Bealls’ trade success. Beall’s, Inc. is experiencing double-digit store expansion nationally, with thousands of job requisitions being added to back this growth. The finance organization leverages Oracle EPM Cloud to model its national store expansion and workforce needs, and the HR organization uses Oracle Talent Management Cloud to attract, retain, and grow its workforce as well as find and situation store employees. The Beall’s, Inc. team is using Oracle EPM Cloud to forecast workforce expansion plans. They Have too introduced an internal talent management framework as allotment of this project, further defining career paths for their employee base, as they hunt to grow and retain their most necessary asset, their people.

    Crowley, Bealls’ CFO, was intimately involved with the Oracle ERP/EPM/HCM Cloud implementation project. In addition to his day job as CFO of Beall’s, Inc., Crowley was too the top trade sponsor and executive sponsor for this project. He came into this Oracle Cloud project with a strong appreciation of what is required to fulfill the deployment successful, and managed whole facets of his organization in partnership with the DAZ Systems consulting team to successfully transform and modernize its entire trade with Oracle Cloud. Crowley worked with the CHRO on the overarching organizational change management and adoption scheme for the Oracle Cloud solution. Crowley stands apart with this nomination, as a top-level executive who has a holistic appreciation for both the finance and HR functions at a multibillion dollar organization, who drove this program to achieve the synergistic benefits of the combined solution.

    MODERN nearby AWARD

    Recognizes teams who Have leveraged the Oracle Cloud for Finance solutions to diminish nearby times by a great percentage.

    National bucolic Utilities Cooperative Finance Corporation (NRUCFC)—Lori Culp, assistant Controller

    National bucolic Utilities Cooperative Finance Corporation (NRUCFC) assistant Controller Lori Culp led the Oracle ERP Cloud deployment, which started with a chart of accounts redesign that modernized its account segment structure to best back the company’s growing and expanding business. NRUCFC’s deployment included the Oracle Cloud Financials suite, including expenses, as well as Oracle Procurement Cloud. As a result of this implementation, NRUCFC accelerated data entry and subledger processing via Oracle Cloud spreadsheet loader, and improved cross-department collaboration with OTBI. Oracle ERP Cloud modern best practices, the streamlined chart of accounts, and fiscal governance process that Lori Culp situation in situation helped drive greater trade insight across the finance organization and executive stakeholders, and delivered quantified value and cost savings to the business. By leveraging Oracle Cloud indigenous capabilities, the company was able to optimize data inputs at a much more efficient rate (via the Oracle Cloud Financials suite and cloud integration framework), as well as drive significant improvements to the ledger nearby and consolidation process, with increased efficiencies, joint venture processing, foreign exchange calculations, and allocations/deductions. Such process improvements resulted in increased external reporting accuracy as well as a quantified reduction of almost 50 percent in the time to nearby the books (seven days prior; four days now with cloud). Culp worked with the DAZ implementation team on adopting Oracle modern best practices to drive process improvement and halt user adoption. Since taking multiple Oracle ERP Cloud solutions live, Culp continues to drive Oracle Cloud adoption and trade profit across NRUCFC. She is actively leveraging OTBI to provide the executive team with richer trade insights, and realizing increased ROI based on the efficiencies derived from Oracle ERP Cloud.


    Recognizes significant multiply in agility using the rolling forecast capability in the Oracle EPM Cloud best-in-class service delivery.

    Hilton—Anand Naimpally, Senior Vice President, Finance

    Anand Naimpally, Senior Vice President, Global Operations Finance at Hilton, is the executive sponsor for a project to completely re-engineer forecasting and budgeting for Hilton's more than 700 + properties. Previously, planners at the property plane were using a legacy, custom-built application that could not scale globally. Planning methods were not uniform across locations, so analyzing key drivers or other metrics was difficult and time-consuming. Naimpally's team decided to implement Oracle Planning and Budgeting Cloud to addresses these issues. The project enhanced Hilton's operational planning, improving the sustain for more than 2,400 users globally. Hilton is now able to more accurately determine the current situation of its operations-globally, regionally and at the property level-and create accurate forecasts in a timely manner. SC&H Group was the implementation partner.


    Recognizes industry pioneers who expend Oracle ERP and/or EPM Cloud to deliver monumental savings using techniques such as process standardization and simplification.

    Orange —Christophe Eouzan, Chief Accounting Officer

    Orange, formerly France Télécom, is a French multinational telecommunications corporation offering both fixed and mobile services. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. Orange consolidated its fiscal systems using Oracle ERP Cloud to free its corporate finance people to attain higher-level toil in back of a companywide transformation initiative dubbed Essentials 2020. Orange Chief Accounting Officer Christophe Eouzan has been accountable for driving the implementation of Oracle ERP Cloud across the company. Under his guidance, Orange is on track to redeem a billion dollars in cost savings, thanks to the following benefits:

  • Streamlined finance and procurement operations, increased transparency, and reduced costs (IT infrastructure, hosting, in-house applications development, gauge process implementation) with expected cost savings of 33 percent
  • Centralized core trade operations, and reduced customizations from more than 500 to zero
  • Enabled greater productivity to attend minimize impact of retiring employees
  • Provided a user-friendly sustain for employees, with applications that deliver an embedded companionable network, self-service environment for digital natives
  • Oracle Procurement Cloud is being used by roughly 5,000 employees at Orange who fulfill purchase requisitions, 500 accounting personnel, and 300 purchasing managers. While that’s only a minute portion of the Orange employee base, those people are the fiscal backbone of the organization. And as transformation of the backbone goes, so goes the company’s overall transformation and modernization.

    Global Service Analytics Market Will attain USD 1202 Million By 2024: Zion Market Research | killexams.com true questions and Pass4sure dumps

    December 19, 2018 07:13 ET | Source: Zion Market Research

    New York, NY, Dec. 19, 2018 (GLOBE NEWSWIRE) -- Zion Market Research has published a new report titled “Service Analytics Market By trade Application (Customer Service Analytics, sphere Service Analytics, and IT Service Analytics), By Component (Solution and Services), By Deployment Mode (On-Premises and Cloud), and By upright (Banking, fiscal Services, and Insurance (BFSI), Energy and Utility, Government, Healthcare and Life Sciences, Retail and Wholesale, Manufacturing, Media and Entertainment, Transportation and Logistics, Travel and Hospitality, and Others): Global Industry Perspective, Comprehensive Analysis, And Forecast, 2017 – 2024”. According to the report, the global service analytics market was valued USD 438 million in 2017 and is expected to attain around USD 1,202 million by 2024, at a CAGR approximately 13.70% from 2018 to 2024.

    Service analytics is known for creating smarter managers, productive agents, and importantly delighted customers. With service analytics solutions, it is easier to drill into customer’s profile, update case history, and directly collaborate with the team from the service cloud console.

    Browse through 103 Tables & 41 Figures spread over 210 Pages and in-depth TOC on “Global Service Analytics Market: By Type, Size, Share, Technology, Trends, Applications, Analysis and Forecast, 2017 – 2024”.

    Request Free Sample Report of Global Service Analytics Market Report @ https://www.zionmarketresearch.com/sample/service-analytics-market

    The global service analytics market is likely to gain momentum in the future, as many trade sectors are seeking to better their businesses by pitiful from on-premises to cloud-based services. Changing the landscape of trade intelligence and mountainous data and the multiply in companionable media awareness among consumers is anticipated to further drive the service analytics market. However, the need of a skilled workforce, data security, and privacy concerns might hobble the service analytics market globally.

    The global service analytics market is divided based on trade application, component, deployment mode, and vertical. The trade application is classified into customer service analytics, sphere service analytics, and IT service analytics. By component, this market is bifurcated into solution and services. The solution segment is estimated to lead the market and the services segment is projected to grow at a faster rate over the forecast time period. The upright segment includes banking, fiscal services, and insurance (BFSI), energy and utility, government, healthcare, and life sciences, retail and wholesale, manufacturing, media and entertainment, transportation and logistics, travel and hospitality, and others. The retail and wholesale industry is anticipated to hold a substantial in the future. Companies operating in the retail and wholesale industry depend on historical data to study customer buying behavior, which helps in better understanding the customers’ requirements. The service data generated helps in preventing future breakdowns. Moreover, the deployment of service analytics over the cloud helps in minimizing costs, providing scalability, improving agility, and overcoming challenges.

    Download Free Report PDF Brochure: https://www.zionmarketresearch.com/requestbrochure/service-analytics-market

    The North American service analytics market is anticipated to grow due to the rising adoption of cloud solutions by the organizations to better information governance over the estimated timeframe. The presence of prominent market players in the region helps in the creation and implementation of new technologies. The implementation is driven by the need to track data patterns, thereby scrutinizing the trade performance. The U.S. is a major shareholder in the region, owing to the presence of eminent players, such as Oracle, Salesforce, ServiceNow, Tableau, and Microsoft, which present service analytics software and services.

    Europe is projected to hold a considerable participate in the global service analytics market, owing to the rising adoption of service analytics solutions in the retail and wholesale industry. The growth of service analytics market is too estimated to breathe driven by the escalating claim for Social, Mobile, Analytics and Cloud Technologies (SMACT) in the retail sector. Moreover, huge investments, rising adoption of cloud services, and growing entrepreneurship spirit are expected to positively influence the service analytics market in the upcoming years.

    Browse the full "Service Analytics Market By trade Application (Customer Service Analytics, sphere Service Analytics, and IT Service Analytics), By Component (Solution and Services), By Deployment Mode (On-Premises and Cloud), and By upright (Banking, fiscal Services, and Insurance (BFSI), Energy and Utility, Government, Healthcare and Life Sciences, Retail and Wholesale, Manufacturing, Media and Entertainment, Transportation and Logistics, Travel and Hospitality, and Others): Global Industry Perspective, Comprehensive Analysis, And Forecast, 2017 – 2024" Report At https://www.zionmarketresearch.com/report/service-analytics-market

    The Asia Pacific is estimated to breathe the fastest growing region due to its frequent investments in the research and evolution activities. The growing IT landscape, technological advancement in analytics, cloud, and trade intelligence, and an increasing population are likely to further boost the service analytics market in the region. Moreover, the developing countries, such as India and China, are adopting service analytics solutions at a great scale owing to the rising claim for cost-effective data management software and services.

    The Middle Eastern and African region is expected to contribute substantially toward the service analytics market over the estimated time period. trade intelligence, mountainous data, and analytics are increasingly being employed to develop smarter trade model frameworks. mountainous data is used by regional organizations to analyze customer buying conduct and to fulfill informed trade decisions. Moreover, the region is too witnessing rapid growth in IoT, which is used by various trade sectors, such as healthcare, and energy and utility. Currently, there are numerous organizations in the region deploying IoT to provide cutting-edge solutions, which, in turn, is anticipated to accelerate the service analytics market expansion in the region.

    Inquire more about this report before purchase @ https://www.zionmarketresearch.com/inquiry/service-analytics-market

    Prominent players of the global service analytics market comprise Agile CRM, Aureus Analytics, BlueFletch, Centina Systems, ClickSoftware Technologies, Datahero, Inc., sphere Squared, Helpshift, iCharts, Microsoft Corporation, Microstrategy Incorporated, Mobi, Numerify, Inc., Oracle, Paskon, Inc., Salesforce.com, Inc., SAP SE, SAS Institute, Servicenow, Inc., Sisense, and Tableau Software, among others.

    Request customized copy of report @ https://www.zionmarketresearch.com/custom/3649

    This report segments the global service analytics market into:

    Global Service Analytics Market: By trade Application

  • Customer Service Analytics
  • Field Service Analytics
  • IT Service Analytics
  • Global Service Analytics Market: By Component

  • Solution
  • Services
  • Consulting Services
  • Managed Services
  • Support and Maintenance Services
  • Global Service Analytics Market: By Deployment Mode

    Global Service Analytics Market: By Vertical

  • Banking, fiscal Services, and Insurance (BFSI)
  • Energy and Utility
  • Government
  • Healthcare and Life Sciences
  • Retail and Wholesale
  • Manufacturing
  • Media and Entertainment
  • Transportation and Logistics
  • Travel and Hospitality
  • Others
  • Global Service Analytics Market: By Region

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • The Middle East and Africa
  • Related Reports:

    About Us:

    Zion Market Research is an obligated company. They create futuristic, cutting-edge, informative reports ranging from industry reports, company reports to country reports. They provide their clients not only with market statistics unveiled by avowed private publishers and public organizations but too with vogue and newest industry reports along with pre-eminent and niche company profiles. Their database of market research reports comprises a wide variety of reports from cardinal industries. Their database is been updated constantly in order to fulfill their clients with prompt and direct online access to their database. Keeping in understanding the client’s needs, they Have included expert insights on global industries, products, and market trends in this database. ultimate but not the least, they fulfill it their duty to ensure the success of clients connected to us—after all—if you attain well, a shrimp of the light shines on us.

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    See-Beyond [1 Certification Exam(s) ]
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    Zend [6 Certification Exam(s) ]

    References :

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