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1Z0-325 - Oracle RightNow Cloud Service 2016 Implementation Essentials - BrainDump Information

Vendor Name : Oracle
Exam Code : 1Z0-325
Exam Name : Oracle RightNow Cloud Service 2016 Implementation Essentials
Questions and Answers : 80 Q & A
Updated On : June 19, 2018
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1Z0-325 Demo and Sample

Note: Answers are below each question.
Samples are taken from full version.

1Z0-325


Identify the three options available on the deployment manager screen in customer portal. (Choose three.)


  1. Rollback

  2. Stage

  3. Develop

  4. Production

  5. Promote


Answer: A, B, E


QUESTION: 72

You want to find all Message Base entries that include the two words “create” and “incident.” Which is the correct format for your search in the KEY field?


  1. create%incident

  2. %create% | %incident%

  3. %create incident%

  4. %create% & %incident%

  5. %create%incident%


Answer: A


QUESTION: 73

After an implementation of a Chinese knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case. You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.

Identify the configuration change you would make to mitigate this problem.


  1. Update answer keywords

  2. Verify that all sections of the target answer(s) contain the search terms you're looking for.

  3. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.

  4. Create entries for the word and its syntax in the dictionary file.

  5. Create alias and thesaurus entries with the correct target search terms.


Answer: D


Your customer ships packages directly to customers using a trackable shipping method. When an order is shipped, a tracking number is saved in an incident custom field.

In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.

The custom field details are below:

The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=Of the available options, select the one that satisfies your customer's request.


  1. https://widgetshippers.com/trackyourpackage?id=$p_icf_87

  2. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id

  3. https://widgetshippers.com/trackyourpackage?id=c$tracking_id

  4. https://widgetshippers.com/trackyourpackage:id=incidents.c$tracking_id

  5. https://widgetshippers.com/trackyourpackage?id=$icf_c$tracking_id


Answer: D


QUESTION: 75

You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages. When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?


  1. Web Page Links

  2. Next and Submit Buttons

  3. Decision or Case Statements

  4. Survey Template

  5. Redirect URL

  6. Standard Connectors


Answer: F


QUESTION: 76

A customer wants to change the following text on the receipt and ask submit page: “Thanks for submitting your question. Use this reference number for follow up:

#120728-000001 A member of our support team will get back to you soon.

If you need to update your question and you already have an account, log in, click your Account tab, and select the question to open and update it.” Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

  1. Submit an incident to customer care.

  2. Look for the message in the receipt email body.

  3. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

  4. Run a message base report and search for the text string you want to change.


Answer: B, C


QUESTION: 77

Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account. They would like to present additional content inside the knowledgebase answers for paid account customers. Choose two items that are required to set up this type of environment. (Choose two.)


  1. Assign both access levels to the answer access level.

  2. Create a conditional section with the answer and select an access level without interface visibility.

  3. Assign the access level without interface to the answer.

  4. Create an access level without interface visibility.

  5. Create a conditional answer status and assign it to the answers.

  6. Create a conditional section with the answer and select an access level with interface visibility.


Answer: A, F


QUESTION: 78

Your customer would like to set up the following configuration:

If (or when) a customer replies to an agent's response to their original question, the end customer's incident must be assigned to any available agent. The current setup leaves incidents assigned to the responding agent. Select two configurations to enable the assignments to be correct.


  1. Escalate the incident after an hour in incident rules.

  2. Remove the incident agent assignment in incident rules.

  3. Assign the incident to the agent group in incident rules.

  4. Email the incident details to the agent group in incident rules.

  5. Enable the incident queue for “Round Robin logged in.”

  6. Set the response option for reassign on response to “No Change.”


Answer: C, E

QUESTION: 79

Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired. What is the time default set by this configuration?


  1. 120 days (4 months)

  2. 720 hours (30 days)

  3. 365 days (1 year)

  4. 168 hours (7 days)


Answer: D


QUESTION: 80

Your customer would like to automatically create incidents for any comments created on Social Media sites. Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)


  1. Google Plus Comments

  2. Instagram Comments

  3. Facebook Public Personal Page Comments

  4. Twitter Public Comments

  5. YouTube Comments

  6. Twitter Private Messages

  7. Facebook Fan Page Comments


Answer: C, D

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