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133-S-713-4 Avaya Proactive Contact Solutions(R) Implementation (beta)

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Test Code : 133-S-713-4
Test title : Avaya Proactive Contact Solutions(R) Implementation (beta)
Vendor title : Avaya
: 237 true Questions

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Avaya Avaya Proactive Contact Solutions(R)

Avaya and Verint prolong team of workers rendezvous management for Cloud | true Questions and Pass4sure dumps

AUSTIN, Texas & MELVILLE, N.Y.--(business WIRE)--

Cloud-based mostly deployments carry novel operational intelligence capabilities to extra contact centers to transform customer journey

Avaya interact®2019-- Avaya Holdings Corp. (AVYA) and Verint systems Inc., The client rendezvous industry ™, (NASDAQ: VRNT) these days announced a ramification of their partnership to introduce cloud deployments for Avaya carcass of workers rendezvous administration, improving customer journey via operational intelligence within the contact middle. Avaya‘s suite of personnel rendezvous capabilities can live deployed in any manner from on-premises to cloud services assisting public, deepest or hybrid deployment models.

Verint and Avaya, strategic partners for pretty much 15 years, presently supply omnichannel and voice contact hub and WEM options to tens of heaps of valued clientele global, ranging from small-to-medium businesses (SMB) to mountainous companies with hundreds of seats. Avaya and Verint hope that their existing providing will proceed to fill a wide compass of client requirements, and ongoing co-building will further expand WEM capabilities.

Avaya IX personnel rendezvous is a novel offering added as section of the Avaya quick-witted Xperiences - or Avaya IX - solution naming architecture unveiled this week on the company’s annual engage consumer group convention. in response to enter from customers and companions, the novel naming will streamline Avaya’s portfolio of options and replicate the wealth of adventure Avaya brings to tolerate for customers as they seriously change digitally and circulation their solutions into the cloud.

“Avaya and Verint coming collectively in the cloud to provide a full latitude of consumption alternatives with out sacrificing capabilities or addressability is a headline moment for their joint consumers and for future cloud contact core tasks,” pointed out Nancy Jamison, major Analyst consumer Contact, Frost & Sullivan. “here is a compelling cloud contact hub present with powerful WFO/WEM capabilities, and a major bounce forward to fill the needs of a turning out to live market possibility.”

Avaya IX workforce rendezvous gives you the total spectrum of WEM performance together with voice title and pomp compliance recording with full encryption, pleasant monitoring, efficiency administration, group of workers administration, speech analytics, consumer remarks and computer technique analytics. It comprises recess and resume controls to advocate with adherence to suggestions protection compliance frameworks. valued clientele can supervene these cloud features as a stand-alone Avaya IX group of workers rendezvous reply enabling existing installations of Avaya contact core applied sciences. Alternately, convene hub workloads may furthermore live migrated or implemented within the Avaya cloud alongside Avaya IX personnel Engagement.

“The cloud consumption availability of Avaya IX group of workers rendezvous helps their valued clientele develop into vastly greater agile than ever earlier than in effecting and realizing consequences from the customer sustain transformation,” stated Chris McGugan, Avaya Senior vp, options and applied sciences. “Avaya IX carcass of workers rendezvous allows groups to generate a quicker ROI and easily add novel capabilities to bolster team of workers rendezvous and productiveness that enhances their consumer journey.”

“today’s announcement extra extends the lengthy and a success partnership between Verint and Avaya, and their purchasers can profit from the deeper integration and joint R&D efforts to build stronger the consumption of Avaya IX group of workers rendezvous alongside Avaya systems anyplace,” spoke of John Bourne, Senior vp, global Channels and Alliances, Verint. “Avaya IX team of workers rendezvous presents a full-featured, unified solution for each cloud and on premise contact centers to meet agencies’ wonderful wants and charge compass in a true consumption-based mostly pricing mannequin, proper for large, multinational enterprises and wee to midsize organizations.”

Key advantages of Avaya IX staff rendezvous consist of:

Generate speedy recrudesce on funding

  • Pay only for what is needed; select a provider gear that meets your specific company requirements
  • lower upfront investment and grasp edge of utilization-based mostly pricing
  • straight away add novel functionality because it is required
  • improve customer rendezvous and productivity

  • Securely capture, dissect and save customer and agent interactions to pinpoint areas of excellence and e engage improvements
  • support every agent develop into a celeb through interaction critiques
  • Simplify operating environment

  • choose from deepest, public, hybrid or combined cloud deployment
  • comfortable, purchasable and springy atmosphere
  • Dynamic elastic scaling and rapid provisioning
  • comfy and compliant multi-tenant structure within public cloud deployments
  • Get automatic software updates and enhancements at no extra charge or pains with out a disruption to business
  • Innogy, a great energy company based mostly in Germany with greater than 38,000 employees, recently selected the novel Avaya IX carcass of workers rendezvous providing for its contact core. “We had been confronted with an impending sustainability preference for their on-premise telephony reply with wonderful and knotty requirements from their industry to meet the wants of the client,” pointed out Andy Parkinson, Programme supervisor, Innogy enterprise functions UK. “We embarked on an intensive interior evaluate and tender of their Contact core applied sciences and chose Avaya and Verint for their performance, confirmed event and their availability of key potential and the capabilities of their systems. In partnership with certainly one of their Cloud partners, 4Net technologies, they helped us carry their Cloud Transformation software over a 12-month duration. we've been in production with round three,000 agents for over twelve months and they feel validated in their alternative of going cloud and consuming Avaya and Verint’s Contact middle Avaya IX personnel rendezvous platform.”

    Story continues

    further elements

    About Verint methods Inc.

    Verint® (VRNT) is a world chief in Actionable Intelligence® options with a focus on client rendezvous optimization, protection intelligence, and fraud, possibility and compliance. today, over 10,000 organizations in additional than one hundred eighty international locations—including over 85 % of the Fortune 100—count number on intelligence from Verint options to build greater counseled, positive and well timed decisions. learn extra about how we’re developing a wiser World with Actionable Intelligence® at

    This press unlock carries “ahead-searching statements,” together with statements regarding expectations, predictions, views, alternatives, plans, strategies, beliefs, and statements of equivalent impact concerning Verint systems Inc. These ahead-looking statements don't appear to live guarantees of future performance and they are in line with management's expectations that contain a number of risks, uncertainties and assumptions, any of which may trigger genuine results to differ materially from those expressed in or implied by pass of the ahead-looking statements. For an in depth dialogue of those risk elements, note their Annual document on benign 10-ok for the fiscal year ended January 31, 2018, their Quarterly record on form 10-Q for the quarter ended October 31, 2018, and other filings they build with the SEC. The forward-looking statements contained in this press unlock are made as of the date of this press unlock and, except as required by pass of legislations, Verint assumes no responsibility to supplant or revise them or to deliver the explanation why exact outcomes may furthermore fluctuate.

    About Avaya

    organizations are built on the experiences they provide, and each day thousands and thousands of these experiences are constructed through Avaya (AVYA). For over one hundred years, we’ve enabled organizations bar not a thing over the world to win – through growing intelligent communications experiences for shoppers and personnel. Avaya builds open, converged and imaginitive options to boost and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To develop your business, we’re committed to innovation, partnership, and a relentless hub of attention on what’s next. We’re the expertise industry you gain confidence to aid you carry Experiences that depend. talk over with us at

    Cautionary word regarding forward-looking Statements

    This document carries discrete “ahead-searching statements.” bar not a thing statements apart from statements of veteran reality are “forward-looking” statements for applications of the U.S. federal and condition securities legal guidelines. These statements could live identified by pass of forward looking terminology akin to "count on," "trust," "proceed," "might," "estimate," "predict," "intend," "may additionally," "might," “our vision,” "plan," "expertise," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or different diversifications thereof or related terminology and encompass, but are not restricted to expected characteristic releases and statements about future products, anticipated cash rate reductions and statements about growth, alternate listing and enhanced operational metrics. The enterprise has based these forward-searching statements on its latest expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are reasonably priced, such ahead-searching statements are only predictions and contain accepted and unknown dangers and uncertainties, a lot of which can live beyond its control. The components are mentioned in the business’s Registration observation on benign 10 filed with the Securities and exchange commission, could cause its actual outcomes, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by pass of these ahead-looking statements. For a further listing and description of such hazards and uncertainties, gladden consult with the company’s filings with the SEC that can live establish at The industry cautions you that the listing of crucial components included within the business’s SEC filings may additionally now not contain bar not a thing of the material elements that are essential to you. in addition, because these dangers and uncertainties, the matters referred to in the forward-searching statements contained in this document may no longer really occur. The industry undertakes no responsibility to publicly supplant or revise any ahead-looking statement on account of novel advice, future pursuits or in any other case, except as in any other case required by legislations.

    source: Avaya Newsroom

    View supply version on

    Envision Centricity™ Now Rated “Avaya Compliant” | true Questions and Pass4sure dumps

    SEATTLE--(enterprise WIRE)--Envision Telephony, Inc., a number one world company of team of workers optimization solutions for the contact hub and commercial enterprise, these days introduced that its Envision Centricity workforce optimization suite has been rated compliant with key contact core options from Avaya, a number one international provider of company communications functions, systems and services.

    Envision Centricity helps businesses by using proposing management with potent analytics and a consolidated dashboard to gather and aggregate contact middle information for proactive, predictive and preventive contact core and commercial enterprise resolution-making. The application is now compliance-demonstrated by means of Avaya for compatibility with Avaya communication manager and Avaya utility Enablement capabilities.

    “completing Avaya compliance checking out for their newly launched Envision Centricity platform is a crucial step to insuring integration and interoperability for their clients,” spoke of Envision’s Director of advertising, Jim Shulkin. “developing solutions which are confirmed to labor reliably and seamlessly with Avaya’s main contact hub technologies permits their valued clientele to incorporate their options without delay, readily and price-effortlessly, and find novel methods to accumulate greater out of their communications infrastructures.”

    Envision Telephony is a member of the Avaya DevConnect software—an initiative to increase, market and sell imaginitive third-celebration items that interoperate with Avaya technology and extend the cost of a company’s funding in its community.

    As a Gold member of the software, Envision Telephony is eligible to post products for compatibility testing through the Avaya solution Interoperability and examine Lab in Lincroft, N.J. There a team of Avaya engineers develops a finished check blueprint for each application to investigate no matter if it's Avaya compliant. Doing so ensures companies can confidently add most advantageous-in-classification capabilities to their community while not having to substitute their current infrastructure—dashing deployment of novel applications and reducing both community complexity and implementation expenses.

    “with the aid of offering compliance testing to the various innovative agencies enjoy Envision Telephony who're participants of their DevConnect program, Avaya promotes absolutely interoperable options that assist companies unleash potent novel probabilities,” said Eric Rossman, vp, developer members of the family and technical alliances, Avaya. “they are in a position to employ Unified Communications to relate personnel and valued clientele to assistance from anyplace they are, over whatever machine they've obtainable – getting greater out of their multivendor network and providing novel cost to their groundwork line.”

    About Avaya

    Avaya is a global leader in industry communications programs. The company provides unified communications, contact facilities, and related functions at once and thru its channel partners to leading companies and agencies around the globe. businesses of bar not a thing sizes depend upon Avaya for state-of-the-paintings communications that enrich efficiency, collaboration, client service and competitiveness. For extra assistance gladden talk over with For more assistance on the Avaya DevConnect software, consult with

    About Envision

    Envision Telephony, Inc. is an award-successful contact middle options enterprise providing items and capabilities that permit agencies to carry world-type client provider. Envision Centricity™, the enterprise’s creative group of workers optimization (WFO) platform, totally integrates Envision’s landmark Click2Coach® providing (including first-rate monitoring and e-gaining learning of) with potent analytics, performance management and group of workers administration capabilities. The influence is a robust and tremendously adaptable WFO suite designed to fill the crucial and unique needs of client-focused organizations worldwide. A dedication to unparalleled client centricity is on the middle of the enterprise’s mission and is what makes Envision the authority on delivering an uncompromising client journey. argue with, e-mail or title 206.225.0800 ext. 500 for extra suggestions.

    Click2Coach is a registered trademark, and Envision Telephony, Envision Centricity and the Envision emblem are trademarks of Envision Telephony, Inc. bar not a thing different emblems are the property of their respective owners.

    Avaya certified expert (ACS) | true Questions and Pass4sure dumps

    This dealer-particular Certification is obtainable by pass of:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This e mail tackle is being included from spambots. You want JavaScript enabled to view it.

    ability level: Intermediate                          repute: Being phased out

    economical: $one hundred twenty five (shortest tune)               

    summary:This mid-degree certification is for individuals who combine voice networking, statistics networking, and functions into effective company communications options. ACSs design, withhold into consequence and lead Avaya solutions in a staunch world atmosphere.

    initial necessities:You must cling the ACA Certification and sail considered one of professional non-compulsory checks ($one hundred twenty five). choose from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response systems, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.Implementation Tracks include: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.practicing is accessible but no longer required.

    continuing requirements:Certification is telling for 2 years.

    See bar not a thing Avaya Certifications

    vendor's page for this certification

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    Avaya Holdings Corp. (AVYA) CEO Jim Chirico on Q4 2018 Results - Earnings convene Transcript | true questions and Pass4sure dumps

    No result found, try novel keyword!These comprehend changing their trajectory towards revenue growth, pile a novel pipeline of products and solutions with significant shift of R&D investments ... translating 14 contact centers, comprising ...

    Jebsen & Jessen Communications Recognised for Outstanding Service attribute | true questions and Pass4sure dumps

    SINGAPORE--(Marketwired - Apr 10, 2013) - Jebsen & Jessen Communications (JJC), the only Avaya Connect Platinum ally in the South East Asia region with coverage across six countries, has announced its continuing emphasis on providing the highest service quality. This has enabled the company to pass the mandatory Service Assessment under the Avaya Connect programme with the best workable result.

    The Service Assessment is a key requirement for on-going authorisation to implement and maintain Avaya solutions. It ensures that an Avaya Connect ally is equipped with the apropos in-depth training and that it is able to pass a comprehensive service review. The assessment was conducted in January 2013 and covered JJC's ASEAN service operations in Indonesia, Malaysia, the Philippines, Singapore and Thailand. It was reported in February 2013 that JJC passed the Service Assessment with 'no observations', or no suggestions for process improvement that gain to live revisited in the next assessment. Although JJC has consistently passed the Service Assessment in the six years prior to the January assessment, this is the first time that Avaya has recorded zero observations.

    "I would enjoy to commend JJC on its relentless quest towards perfecting service delivery, and they examine forward to their continued nigh cooperation across South East Asia," said Avaya's ASEAN Managing Director, Mr Lee Chong-Win. "With zero observations in its service and advocate delivery, JJC is now one of the top Avaya Partners, authorised for solutions implementation and maintenance in the Asia Pacific region."

    "We are extremely disdainful to gain received this endorsement from Avaya. They grasp their partnership with Avaya very seriously, especially since they provide the broadest geographical coverage in the South East Asia region for Avaya," said Mr Harold Thng, Regional Managing Director, JJC. "We gain one of the most highly skilled technical teams in the region. Not only carry out they hold the highest number of Avaya certifications region-wide compared to other partners, they furthermore carry the widest portfolio of certifications as well."

    According to Ms Ada Sun, Technical advocate Manager, Avaya, JJC distinguished itself with the processes and systems that it has in belt for support. "What impressed us most was JJC's pains ticketing system with its escalation path; the centralisation of customer information across the region; and the granularity of the measurements of service quality. The amount of time that an agent takes to troubleshoot a customer's queries, how long an agent speaks to a customer, and the number of times the customer was contacted before resolution, are details which are bar not a thing captured for analysis," Ada added.

    JJC's forward-thinking advocate servicing technology -- which is available to both Avaya and non-Avaya users -- includes a 24x7 i-Service Desk across the region that provides remote and on-site technical advocate round the clock. Notification and escalation mechanisms are in belt to alert engineers and managers of events as necessary, complete with pellucid definitions of severity levels and target response times.

    Technology innovations gain furthermore been implemented to resolve problems even before they occur. With JJC's custom-built Proactive Monitoring, a real-time remote network monitoring tool, the impact of remote alarm failures such as problems with network facilities, modem malfunctions and power outages are greatly minimised. The technology enables JJC to periodically check the continuity between the remote advocate operation and the supported product. It furthermore ensures that bar not a thing components are functioning, and that the birthright alarms will always Come on when the situation calls for it.

    Another innovation that has contributed to worry-free operations for customers is the employ of Vendor learning Modules (VKMs). These modules interpret alarms and interact with PBXs, switches, routers, servers and applications. The VKMs automatically gather censorious flush indicators for system availability and functionality, ensuring efficiency in monitoring services.

    "Service attribute is their highest priority as they sail forward. They strive to linger ahead of the industry through the attribute of their advocate for bar not a thing service capabilities," concluded Harold. "We will continue to upgrade their skills and technology, in order to provide the best workable services to their customers, regardless of whether they are using Avaya or other platforms."

    Story continues

    Company Logo

    About Jebsen & Jessen Communications

    We deliver industry communication solutions for their multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, they back their customers develop unified communication and contact centre solutions over multiple sites, and across their global networks. They furthermore diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless & mobility solutions for different market verticals. They are one of the eight Regional industry Units under the Jebsen & Jessen Group of Companies South East Asia, and gain over 370 staff, supporting more than 800 customers globally.

    JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012. This is in recognition of its stalwart reputation as a trusted ally in the contact centre space across industry verticals and by leading vendors.

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    About Avaya

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    ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud sustain with C1CX Offering | true questions and Pass4sure dumps

    EAGAN, Minn., Feb. 5, 2018 /PRNewswire/ -- ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud sustain offering (C1CX).

    ConvergeOne Logo. (PRNewsFoto/NACR) (PRNewsFoto/)

    C1CX is a leading, collaboration-centric cloud sustain that enables clients to simply and easily sail to the cloud.

    A secure, scalable and comprehensive cloud collaboration solution, C1CX spans Unified Communications (UC) and Contact Centers (CC) with a host of software applications, expert integration and professional services. This solution brings forward ConvergeOne's decades of technical expertise in deploying springy and customized cloud environments with third party applications that are supported and managed by ConvergeOne.

    ConvergeOne delivers its cloud technology offerings across a number of delivery models including on-premise, in private, public, or hybrid cloud, regardless of clients' existing infrastructure. C1CX brings the power of the customer sustain to the cloud through customized processes, workflows and best practices that meet specific client needs.

    "ConvergeOne is positioned to back clients with their cloud migration strategy given its technical, services, and solution capabilities as well as its skill to efficiently aggregate cloud components into a seamless solution offering," said imprint Langanki, Chief Technology Officer, ConvergeOne. "C1CX enables their clients to deliver bar not a thing of their cloud communication services, from industry-leading technologies, including Avaya xCaaS and Cisco HCS, to quit users and contact hub agents in advocate of their customers. Furthermore, their stalwart partnerships with Verint, Calabrio, Nuance, Intelepeer and others empower ConvergeOne to provide best-in-class contact hub cloud solutions to their clients."

    Backed by hundreds of certified ConvergeOne technical professionals, C1CX is built on trusted applications – delivering the performance, reliability, and efficiency customers gain Come to expect. ConvergeOne cloud solutions are efficient and scalable, rounded out with the ideal blend of OnGuard Managed Services, professional services, and security solutions needed to back customers achieve desired industry outcomes. C1CX offers flexible, pay-per-user pricing that adjusts to variability and seasonality.

    ConvergeOne is the "go to" solution provider for over 7,200 clients, solving their communication challenges and providing simple, long-term solutions that enable clients to focus on their business. As a trusted advisor, ConvergeOne puts their 25 years of sustain to labor for clients through professional services, cutting-edge technology platforms, certified software applications, proactive managed services and more.

    ConvergeOne will host a live webinar entitled "ConvergeOne Cloud sustain (C1CX): A Smarter Path to the Cloud" on February 15. Click here to register.

    About ConvergeOne

    Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for great and medium enterprise with decades of sustain assisting customers to transform their digital infrastructure and realize a recrudesce on investment. Over 7,200 enterprise and mid-market customers dependence ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve industry outcomes. Their investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve fiscal and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys and Microsoft to customize specific industry outcomes. They deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed and advocate services. ConvergeOne holds more than 2,100 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers. More information is available at

    Media Contact:

    Scott Clark, Vice President, Marketing,


    Cision View original content with multimedia:

    SOURCE ConvergeOne

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