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132-S-900 Avaya IP Telephony Design Elective(R)

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Test Code : 132-S-900
Test title : Avaya IP Telephony Design Elective(R)
Vendor title : Avaya
: 108 actual Questions

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Avaya Avaya IP Telephony Design

children's Sanctuary faucets Avaya for IP Telephony | actual Questions and Pass4sure dumps

TMCnet VoIP Minute Watch Columnist

Victory Junction Gang Camp, a 12 months-circular sanctuary for runt ones with persistent scientific circumstances and stern diseases employed Avaya in order for the IP telephony issuer to connect its camp structures and medical facilities serving toddlers across a 72-acre campus. Avaya introduced this partnership on Wednesday morning.

With Avaya's IP network in place, a camper's guardian or fundamental imbue health professional can live capable of promptly attain a child's attending doctor at conquest Junction child's situation inquires, provide medicine information or reply time-delicate questions about a baby's disease.

above all, the conquest Junction Gang is using Avaya conversation supervisor working on Avaya S8500 Media Server to combine telephony title processing, call handle, Modular Messaging, contact core functions, and to usher each circuit-based mostly and IP-primarily based telephony. They now maintain one hundred fifty five discontinue points, eighty of that are IP telephones. Avaya supplied session functions to assist design and set up the converged community throughout the camp's complete campus.

Victory Junction's mobility capabilities are now powered by using Avaya Extension to mobile, an IP-based mostly software that extends calls made to the users' desktop mobile to a mobile phone, along with key enterprise telephony capabilities. it is used via physicians, nurses, counselors and other camp buddies to capitalize one-quantity portability and continue to live reachable anyplace they go, inner or out of the campus. This office eliminates callers having to wait via numerous transfers simply to attain a voice mailbox.

"Our goal is to supply toddlers who are unwell an audacious and lifestyles-changing journey, and having legitimate, high pleasant communications is a vital participate of their imaginative and prescient," said Petty. "Avaya in fact stepped up to the plate via presenting us with the IP options and session capabilities they should hold communications operations running easily, and assisting to accomplish positive that counselors, folks, infants and medical doctors remain related constantly."

The Avaya IP network will serve the camp's communications throughout 32 constructions year-circular for leisure and schooling activities, together with the immoderate summer season, when more than 1,200 toddlers Come to the camp.

"when they sought out an exceptional, low protection community solution to deliver a mission-essential communications infrastructure, one which crosses throughout their entire camp's hills, swimming pools, facilities and cabins, Avaya turned into their obliging option," stated Wes Carper, IT director for the conquest Junction Gang Camp.

Avaya made intelligence on Monday when it introduced it was chosen by FTD, a flower start provider based mostly in Sherwood, Ark., with a view to combine internet telephony into its contact center operations. the fresh condense called for Avaya to provide its client interplay Suite of contact core purposes powered with the aid of the business's conversation manager IP telephony software. These two accessories will enable FTD's contact core usher up to 500 brokers who office client provider reps answering the cell and receiving orders from valued clientele throughout the U.S. the brand fresh device will additionally enable Avaya media servers and gateways host the apps at the fresh contact core and aid FTD's enterprise continuity plans for its operations.

Avaya Inc.

Victory Junction Gang


Johanne Torres is contributing editor for TMCnet. to descry extra articles with the aid of Johanne Torres, gratify hunt counsel from:

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FANUC Robotics Selects Avaya IP Contact core options to gyrate consumer service privilege into a aggressive Asset | actual Questions and Pass4sure dumps

source: Avaya Inc.

might also 19, 2008 07:30 ET

the area's leading company of traffic Robotics uses Avaya applications to exploit turning out to live Demand, enhance Responsiveness and raise customer pride

BASKING RIDGE, NJ--(Marketwire - may additionally 19, 2008) - FANUC Robotics the united states, Inc., the realm chief in industrial robots, has turned its client imbue operations into a aggressive company asset with a web Protocol (IP)-based mostly contact center solution from Avaya Inc.

FANUC Robotics the us, primarily based in Rochester Hills, Michigan, offers knowing robotic solutions to agencies everywhere. This contains huge auto manufacturers that exercise robotic hands to collect, weld and paint automobiles, and minute and mid-size industrial organizations which exercise the company's units to select items, pack boxes, and address different purposes. When the enterprise skilled speedy increase and improved demand, fresh challenges sum started to tax FANUC Robotics the united states's client imbue group, which may trigger lengthy wait instances when purchasers referred to as for guide.

The traffic took swift action to enhance performance with the aid of reworking its client imbue operations with an Avaya IP contact center solution powered with the aid of Avaya verbal exchange manager IP telephony application. moreover, an Avaya title management device supplied the FANUC Robotics america imbue group with the tips and management paraphernalia essential to investigate efficiency at once, and accomplish quickly and constructive advancements.

"Our call quantity grew by artery of an estimated 10 p.c in 2006 by myself, with greater than one hundred twenty,000 consumers calling us for ingredients or technical aid," talked about Joe Cvengros, director of the consumer resource center for FANUC Robotics the usa. "we maintain persisted to exploit demand while improving their responsiveness, and with fresh solutions from Avaya, customer wait times lowered dramatically. Now, ninety nine percent of their calls are answered in 15 seconds or much less."

They additionally depend on Avaya interaction core, a vital contact center utility that enables FANUC Robotics the us to increase responsiveness, despite transforming into call volumes. The software can side incredibly-skilled engineers in customer assist via their area of specialty. This permits incoming calls to live without dilatory routed to individuals most universal with a particular robot or problem. in addition, interaction core provides monitor pops containing profile counsel on every customer, which helps engineers bring a extra personalised and productive response.

"via smarter routing and betray pops, we're able to exploit more consumer inquiries with the identical number of agents," Cvengros referred to. "for instance, if a client calls returned inside 36 hours, they're immediately routed to the identical agent for comply with up. They would not maintain to reiterate the history on their subject. they are able to accept them to the same actual agent, although or not it's a different day."

IP telephony additionally makes FANUC Robotics the usa a greater captivating company to engineers and specialists. Avaya IP Agent Softphone, for example, lets engineers simply log into the company's contact core operations from a home workplace or remote area the usage of a virtual representation of a cell console arrogate on their notebook. This makes it easier to recruit exact talent for the FANUC Robotics america consumer resource core team, given that engineers don't seem to live required to relocate.

most significantly, Avaya's shrewd communications reply has helped FANUC Robotics gain gigantic advancements in consumer pride.

"We habits annual surveys of how their imbue group is performing and even if we're meeting client expectations," Cvengros referred to. "The consequences present that their investment involved facilities has paid off with significant raises in response times and convinced customers."

About Avaya

Avaya delivers knowing Communications solutions that aid businesses radically change their groups to obtain industry abilities. more than 1 million agencies international, including more than 90 percent of the FORTUNE 500®, exercise Avaya options for IP Telephony, Unified Communications, Contact centers and Communications-Enabled traffic techniques. Avaya global services gives finished carrier and assist for companies, minute to giant. For greater information discuss with the Avaya internet web site:

About FANUC Robotics

FANUC Robotics the usa, Inc. designs, engineers and manufactures industrial robots and robotic systems for a wide array of functions together with arc and spot welding, cloth managing (desktop tending, picking out, packing, palletizing), fabric removal, meeting, paint finishing and allotting. The traffic additionally offers utility-certain application, controls, vision items, and comprehensive usher services. After 25 years of success, FANUC Robotics maintains its position as the leading robotics enterprise within the Americas. A subsidiary of FANUC LTD in Japan, the company is headquartered in Detroit, and has amenities in Chicago; l. a.; Charlotte, N.C.; Cincinnati and Toledo, Ohio; Toronto; Montreal; Aguascalientes, Mexico; and Sao Paulo, Brazil. Over 190,000 FANUC robots are installed worldwide. Contact FANUC Robotics at or by means of calling 248-377-7000.

VoIP Getting greater for Avaya | actual Questions and Pass4sure dumps

  • submit
  • Avaya’s bid to purchase SIP application supplier Ubiquity become a tip-off that Voice over IP is fitting the middle of value on the enterprise telephony provider. Tuesday sum the artery through Avaya’s income call the enterprise confirmed that center of attention, asserting that it had bought greater than 1 million IP cell strains for the third straight fiscal quarter, showing that corporate adoption of VoIP indicates no signs of slowing.

    whereas Avaya’s common results gave the print based on analyst expectations, the IP numbers are increasing strains within the sand pointing towards an medium circulation from TDM to IP in the company communications enviornment. Avaya additionally said that investments like the Ubiquity buy will serve it boost the integration of communications and company purposes, a course Avaya stated it's going to seem to for increase beyond its natural telecom-supply organizations.


    right through the conference call Tuesday, Avaya gave an example of some early travail in this path, claiming it had helped a producing enterprise construct direct communications functionality into a provide-chain application, that allowed the application to talk degrees of stock and set off replenishing movements. via “communications-enabling” such core traffic apps, Avaya is looking for to distinguish itself in the telecom enterprise whereas seeking greater margins and more basic boom.

    “We’re embedding communications into the textile of their clients’ core business,” pointed out Avaya president and CEO Lou D’Ambrosio, who introduced that Ubiquity is “a crucial component as they extend that functionality in a SIP ambiance.” foretell to hear extra IP telephony intelligence when Cisco announces its financials Feb. 6.

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    Avaya IP Telephony Design Elective(R)

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    Avaya R&D Centres to Focus on UC, IP Telephony | actual questions and Pass4sure dumps

    With IP telephony and unified communication markets in the country throwing fresh opportunities, Avaya GlobalConnect Inc, a global communication solutions company is strengthening its R&D efforts in India to meet global demands.

    In India, Avaya has two major entities-Avaya GlobalConnect, the marketing vehicle, and Avaya India progress center with two divisions: R&D and global services delivery.

    Ritesh Jayswal, director of industry solutions from Avaya GlobalConnect said, They are focusing on pile a cutting-edge research capability in India, coupled with a design and architectural competence that will enable the company build and launch fresh products out of India.

    While the Pune R&D centre team might has grown to 1,500 engineers over the last few years, the Hyderabad centre that focuses mainly on service back has over 300 employees.

    Avaya’s India R&D center is the fourth largest in the world, and is growing rapidly. Nine R&D divisions and 24 products are operating out of the India R&D centre.

    The centre is also working on a variety of technologies to provide multi-model collaboration and communication, indexing, mining, and rendering relevant contextual cues during communication.

    From a minute dawn in 1996, the Indian R&D centre now manages entire products out of India. Now the centre handles unified computing, IP telephony and contact centres.

    In fact, Avaya is a descendent of AT&T Bell Laboratories and was spun off as a different entity in 2000.

    Related Links: Avaya GlobalConnect Promotes Vinod S NairBT Emerges Key Player for Avaya in Asia Pacific

    Avaya Certified Specialist (ACS) | actual questions and Pass4sure dumps

    This vendor-specific Certification is Offered By:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This email address is being protected from spambots. You necessity JavaScript enabled to view it.

    Skill Level: Intermediate                          Status: Being phased out

    Low Cost: $125 (shortest track)               

    Summary:This mid-level certification is for individuals who integrate voice networking, data networking, and applications into powerful traffic communications solutions. ACSs design, implement and back Avaya solutions in a actual world environment.

    Initial Requirements:You must hold the ACA Certification and pass one of Specialist Elective Exams ($125). elect from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Implementation Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Training is available but not required.

    Continuing Requirements:Certification is telling for two years.

    See sum Avaya Certifications

    Vendor's page for this certification

    Dictaphone's liberty Recording System Named 'Product of the Year' | actual questions and Pass4sure dumps

    STRATFORD, Conn.--(BUSINESS WIRE)--Feb. 15, 2005--Dictaphone Corporation's Communications Recording Systems (CRS) group, a leading provider of recording, monitoring, and Workforce Relationship Management(TM) (WRM) solutions, today announced that it has won a Product of The Year Award for its Freedom(R) recording system from Technology Marketing Corporation (TMC(R)) 's Internet Telephony magazine.

    "We are honored to receive this distinguished award," said John Kaiser, vice president of global marketing for Dictaphone's CRS group. "Our liberty recording system is a prudent investment for any contact center that uses VoIP (Voice over Internet Protocol), is in the process of migrating to VoIP, or is considering VoIP for the future. Freedom's telephony-independent design accommodates virtually any environment, from traditional circuit-switched telephony to VoIP, sum on a solitary platform."

    Compatible with industry-leading VoIP solutions like Cisco, Avaya, and Nortel, as well as traditional PBX systems, liberty is a cost effective, efficient, springy and feature-rich recording system. Using the industry-standard JTAPI API (the Java Telephony Application Programming Interface), liberty can connect with VoIP-enabled switches to capture CTI data, promoting faster call retrieval and improved productivity and customer service. liberty provides sum of the benefits of a CTI-enabled VoIP recorder, without the added hardware costs typically required with other solutions, because Freedom's JTAPI CTI interface program runs on the liberty recorder rather than on a dedicated CTI server.

    Another feature unique to liberty is its load sharing capability. Recording can live automatically and dynamically balanced and shared among recorders in the system, based on each recorder's current load and IP traffic. The system also supports both g729a and g723 CODECS for compression of voice files, as well as other accepted CODECS, which minimizes the repercussion on the contact center's network while maximizing the center's investment in network-attached storage devices. liberty is available in various configurations, including liberty FT (for highest weakness tolerance) and liberty Enterprise, which includes a centralized SQL database for capturing CTI data, and agent desktop screen data capture.

    "Contact centers are migrating to VoIP technology because it's cost effective, efficient, flexible, feature-rich, and easier to manage," said flush Tehrani, group publisher and editor-in-chief of Internet Telephony. "With Freedom, Dictaphone is now helping contact centers realize these benefits in their VoIP recording technology."

    Internet Telephony magazine bestows its Product of The Year Awards on companies that maintain demonstrated excellence in technological advancement and application refinements in the VoIP/IP Telephony industries.

    About Dictaphone Corporation's Communications Recording Systems (CRS)(TM) Group

    With thousands of installed customers worldwide, Dictaphone Corporation's Communications Recording Systems (CRS(TM)) Group is a leading provider of recording and monitoring systems for contact centers and Workforce Relationship Management(TM) solutions designed to optimize agent performance. Dictaphone CRS is a division of the Stratford, Connecticut-based Dictaphone Corporation.

    Dictaphone's ContactPoint Workforce Relationship Management solution helps optimize agent performance by helping contact centers hire and retain the best agents, assess them fairly and consistently, and empower them with the privilege training and rewards. The centerpiece of ContactPoint is a competency model that enables the creation of job profiles that contour the skills, lore and abilities that agents necessity to live successful. Once identified, these skills, lore and abilities can then live systematically applied to the contact center's hiring, training, and assessment programs using ContactPoint, to serve increase agent effectiveness and better customer service.

    The ContactPoint solution was designed to travail in combination with Dictaphone's Freedom(R) Enterprise system. liberty Enterprise records customer/agent interactions, using measure voice recording or Voice over Internet Protocol (VoIP) recording. The agent's desktop screen activity can also live captured. Other features supported by ContactPoint and liberty Enterprise include: remote playback via Web access; Computer Telephony Integration (CTI) for data capture, service observe, and advanced analytics; and integration to legacy HR systems to capture recruitment, assessment and training data. For more information, call 1-800-886-4908, or visit

    About TMC(R)

    Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY(R) magazines, Web portal, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test fresh products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global call center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. publishes more than 14 online newsletters. Visit for details.

    Safe Harbor Statement

    This press release includes forward-looking statements within the import of Section 21(e) of the Securities Exchange Act of 1934. These statements are based on Dictaphone Corporation's current expectations and estimates as to prospective events and circumstances that may or may not live in Dictaphone Corporation's control and as to which there can live no firm assurances given. These forward-looking statements are subject to risks and uncertainties and there can live no assurance that any of these forward-looking statements may prove to live correct and actual results may differ materially. These risks and uncertainties include, but are not limited to, economic conditions in the U.S. and abroad, the faculty to complete and deliver products and services within currently estimated time frames and budgets, the faculty to effectively manage diverse and geographically dispersed operations, difficulties with integrating product plans, schedules and resources, potential that the information and estimates used to foretell future performance were not accurate, market acceptance of Dictaphone Corporation's products, competitive products, pricing pressures, and other risks. Dictaphone Corporation disclaims any intent or duty to update these forward-looking statements.

    Dictaphone(R), Freedom(R), Communication Recording Systems(TM), CRS(TM), ContactPoint(TM) and Workforce Relationship Management(TM) are trademarks or registered trademarks owned by Dictaphone Corporation. Other products or marks referenced herein may live trademarks of their respective owners. Dictaphone Corporation's Freedom(R) recording system is the subject of U.S. and foreign patents and patent applications.

    (C) Copyright 2005 Dictaphone Corporation, sum rights reserved.

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