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132-S-816.1 exam Dumps Source : Specialist: Modular Messaging with Microsoft Exchange Implement & advocate Elective
Test Code : 132-S-816.1
Test title : Specialist: Modular Messaging with Microsoft Exchange Implement & advocate Elective
Vendor title : Avaya
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due to the fact that managing disparate voice mail methods may furthermore subsist an issue for network managers, Avaya Inc. has introduced its Modular Messaging respond that allows for for less difficult administration in multi-protocol environments.
supporting as much as 50,000 users and between four and one hundred forty four ports, the Modular Messaging respond is IP-primarily based and carries each hardware and utility. The software is paired with two Avaya 3400 Message Servers. each Intel-based, the servers accelerate windows on the entrance quit and Linux on the lower back end.
The front quit interfaces with the voice systems, whereas the again conclusion without hardship shops the voice mail messages. Modular Messaging supports fundamental Message transfer Protocol (SMTP), Multi-goal cyber web Mail Extensions (MIME), web Message entry Protocol four (IMAP4), Voice-Profile for information superhighway Mail (VPIM), Q signal (Q.SIG), and light-weight directory entry Protocol (LDAP).
When someone leaves a voice mail, it is saved to the Modular Messaging Linux server so clients can assess it remotely, subsist notified of it on their cellular telephones or very own digital assistants (PDAs), and forward their messages in e mail kind.
Boulder, Colo.-primarily based Broadway Suites has been beta trying out Modular Messaging considering the fact that December. The industry offers executive suites for diminutive groups and individual professionals that include any the facilities one would learn in a corporate ambiance, such as e mail, voice mail, cyber web provider and fax.
while Avaya additionally presents a Unified Messaging solution that saves voice mail at once to a Microsoft trade or an IBM Corp. Lotus Domino server, Dwight Reifsnyder, IT director for Broadway, said this converged mode become not well-suited to his enterprise.
He said about 90 per cent of Broadway’s tenants expend the voice-mail system, however they any expend diverse e mail valued clientele. Broadway is deploying Modular Messaging in a 200-consumer environment on an choose-in groundwork.
“For that rationale, the full integration into Microsoft trade presented problems for us when it comes to their voice-mail server,” he pointed out. “in view that they beget a very lofty penetration for their voice-mail services, they wish to subsist positive they were proposing whatever thing that changed into going to subsist preempt with some thing [clients] had.”
He spoke of Modular Messaging integrates very neatly into disparate electronic mail consumers because of its IP basis and assist for industry requisites such as IMAP4, so clients can set up their email in order that they are notified of new voice mail.
Broadway’s tenants are primarily restful with the workplace helper characteristic that enables them to store voice mails as e-mails, Reifsnyder talked about. additionally, he has got wonderful feedback concerning a feature that allows users to install diverse schedules with mobile numbers akin to their location. for instance, a user may indicate that between 10 a.m. and 11 a.m. she could subsist attainable by means of her mobile phone. So when she acquired a voice mail at the workplace, the caller would beget the alternative to peer for the user, and would subsist redirected automatically to the cellular telephone.
Robert Mahowald, collaborative computing research supervisor at IDC in Framingham, Mass., notable modular messaging is a very magnificient first step for groups that requisite greater performance with voice mail but that are not yet ready to integrate voice mail with e mail.
Lawrence Byrd, convergence strategist for Avaya in Mountain View, Calif., talked about Modular Messaging is extra cozy and bona fide than Unified Messaging, and is less complicated to install.
Modular Messaging is purchasable now. cost degrees from US$100 to US$150 per mailbox. For extra advice, espy www.avaya.com.connected down load Sponsor: EDCCreate a unique promoting Proposition for your global Market
source: Avaya Inc.
April 28, 2008 07:20 ET
Avaya Unified Messaging Now comprises a Speech-Enabled consumer Interface to any Messages, Calendars, tasks, and more -- at No extra charge
BASKING RIDGE, NJ--(Marketwire - April 28, 2008) - INTEROP Las Vegas - booth 1843 -- members of the growing cell workforce can retain their eyes on the street and safely reside related to the office using speech commands and their personal "own assistant," Avaya Inc. introduced today. The 'freedom of speech' is now offered at no further permeate with the business's newest version of Avaya's industry-leading unified messaging platform, and is another step in democratizing unified communications.
Avaya Modular Messaging four.0 now contains the Avaya one-X® Speech interface to a private assistant, providing fingers-free entry to calling and conferencing capabilities, voice, email and fax messaging, commercial enterprise directories and databases, calendars, contacts and project lists -- from any cell. Avaya one-X Speech helps enhance responsiveness and defense for personnel on the road by pass of casting off the requisite to study messages or to textual content-while-using.
"Unified Communications is about converging features corresponding to their award profitable Modular Messaging and one-X Speech applications," mentioned Mary Dunlop, vp, Unified Communications Product administration, Avaya. "Our objective is to subsist unavoidable inexpensive options the position groups and personnel capitalize from more desirable collaboration, responsiveness and simplified access to the wide selection of communications used today."
using speech commands with Modular Messaging four.0 and one-X Speech, personnel instruct the personal helper to:-- access and exploit any messages, together with read emails by means of text to speech and reply with an attached .wav file; search for messages by using grownup, date or time. -- Launch calls and convention calls with the aid of with no danger speaking the names of the americans they requisite to call -- Create or review appointments, ship assembly requests and manage tasks -- enable callers to straggle away a message or opt to "find" the grownup they are calling
Avaya one-X Speech contains industry-main, natural language speech recognition applied sciences from nuance Communications, a leading company of speech and imaging options and an Avaya DevConnect program member.
"As consumer conduct evolves, know-how ought to evolve as well to provide options for clients to sojourn connected, while keeping safeguard paramount to mobile communications," referred to Mike Thompson, VP and commonplace supervisor of cell Speech at nuance Communications. "by means of enforcing speech awareness expertise from nuance to its one-X Speech messaging platform, Avaya is bridging the conversation gap for clients that requisite access to assistance any time, anyplace."
Avaya Modular Messaging four.0 with Avaya one-X Speech provides speech access for IBM Lotus Domino 7.0, and upgrades compatibility with Microsoft exchange 2007 and cyber web Explorer 7. moreover, users can now listing as much as 9 optional greetings -- and each one in up to 3 several languages with the brand new multi-lingual call reply characteristic. Callers only hear a greeting in their favored language.
Avaya Modular Messaging four.0 with one-X Speech is now globally available in English, and may subsist bought one by one or as allotment of the Unified Communications variants suite of products.
Villanova tuition -- "most wired" campus strikes as much as unified messaging and fingers-free entry
An Avaya consumer it really is already experiencing the benefits of Avaya Modular Messaging is Villanova institution. Villanova made a campus-extensive transition to Modular Messaging from its Octel voice mail rig to straggle up to unified messaging with speech-enabled access.
"we've a number of administrative personnel and faculty that straggle back and forth frequently, besides those that trip to Villanova's campus within the Philadelphia metro area," mentioned Bob Mays, director, IT, Villanova university. "Avaya Modular Messaging with speech entry helps them sojourn latest with their messages and assembly no matter if they may subsist on campus or remotely."
About Avaya Modular Messaging
in response to open, industry specifications, Avaya Modular Messaging gives a natural migration direction from legacy Intuity Audix and Octel messaging methods to vastly accelerated capabilities and bridges natural analog, TDM, IP and SIP-based communications environments. Modular Messaging can combine with greater than 15 distinctive PBXs from ten different manufacturers may furthermore subsist utilized in single-web site to international networked configurations.
The unified messaging respond gives customers with a sole inbox, a sole server, sole administration and sole directory. apart from unified access to messages, the Avaya messaging functions advocate using a sole quantity for voice, fax, and TTY calls, presents built-in locate-me/observe-me services, and advanced call-me and notify-me capabilities.
Avaya grants quick-witted Communications options that assist corporations radically change their groups to achieve marketplace abilities. greater than one million agencies global, including greater than ninety p.c of the FORTUNE 500®, expend Avaya solutions for IP telephony, unified communications, contact centers and communications-enabled enterprise tactics. Avaya global functions deliver comprehensive carrier and assist for businesses, diminutive to massive. For more assistance, consult with the Avaya web site at http://www.avaya.com.
About nuance Communications, Inc.
Nuance (NASDAQ: NUAN) is a number one provider of speech and imaging solutions for companies and buyers everywhere. Its applied sciences, purposes and services effect the consumer journey extra compelling by reworking the pass individuals interact with counsel and how they devise, partake and expend documents. daily, tens of millions of users and hundreds of organizations adventure Nuance's proven functions. For greater assistance, delight seek counsel from www.nuance.com.
Avaya Inc. has introduced several elements to its unified communications platform so Microsoft office users can extra simply speak and collaborate from their mobile gadgets or computing device computer systems.
Now, clients can click on-to-call from internal office Communicator, in addition to applications with smart tags, reminiscent of workplace Outlook and Sharepoint. This talent workers can view the repute of associates on their friend lists in true time. someday in the first quarter, clients furthermore may beget video calling talent backed by pass of Avaya title control. This lets users achieve video calls on hold or switch them or convention them in to multiparty calls.
Avaya additionally upgraded its platform to permit Avaya assembly trade clients to time table convention calls via office Outlook. on the equal time, the rig reserves the bridge and sends notices to individuals. This characteristic may subsist available this summer season.
next, Avaya one-X cell and IP Softphone may subsist supported on devices working windows mobile 5.0 in may additionally. Calls concurrently will ring to a desk and cell, and calls originating on a cellular rig will furthermore subsist routed through Avaya servers, saving businesses funds on long-distance fees.
eventually, Avaya Modular Messaging 3.1 is attainable now. It gives unified messaging on the Microsoft trade 2003 electronic mail server. Avaya Modular Messaging will additionally aid change 2007 as a message shop through the 2d quarter this 12 months.
For shoppers using Microsoft trade 2007 Unified Messaging, Avaya communication manager can subsist configured for SIP interoperability. Avaya Modular Messaging three.1 additionally comes with a secure Outlook client that lets IT managers block personnel skill to download and store voice messages onto a desktop, pc or other records equipment.
Avaya Inc. www.avaya.com
Microsoft Corp. www.microsoft.com
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Linux by itself provides a formidable set of internet applications for mainframes, which beget always needed them. IBM's eServer strategy seemed incomplete without a robust set of internet tools, which it promised to provide to any of its brands. Near the quit of calendar year 2000, IBM demonstrated it could host a thousand instances of Linux on a sole S/390 mainframe.
Figure 1. One mainframe supports thousands of Linux instances.
Even so, IBM realized that web servers and GNU applications didn't provide a complete value proposition. IBM needed an application that made Linux a host that reached further into mainstream computing. So they made a call on us.
In April 2001, when the sales manager for IBM's zSeries, the new title for the S/390, visited their company, Bynari, Inc., I did not understand his interest. After his visit, I understood it perfectly. Bynari, Inc. became IBM's first Linux Influencer Partner.
E-Mail, the “Killer Application”
Initially, people knew us for making Linux and UNIX clients talk to Microsoft Exchange servers. Looking to broaden their market, I establish the “Exchange Replacement HOWTO” by Johnson and Mead (www.bynari.net/whitepapers_howto.html). Using their labor as a guide, they built a server for their Linux client and Microsoft Outlook. Their server and its Outlook Configuration usher caught on with the reseller channel.
We didn't know anyone at IBM when they ported their server code to a Linux instance running on an S/390 Multiprise 3000. Jimmy Lee, then with Equant, provided the resources to espy if they could carry out it. Gary Ernst of Equant configured the S/390 instance of Linux and provided assistance in getting their server to work.
As long as Microsoft Outlook had an Internet Mail Only mode and provided peer-to-peer folder sharing, they had a product that allowed UNIX and Outlook clients to schedule meetings and delegate calendar tasks. Their server scaled nicely, and they mimicked the Exchange global address list (GAL) while providing views of users' free/busy time and a decent administrative interface.
But then Microsoft released Office XP and made major changes in Outlook. Suddenly, their products needed server-side calendaring. They feared the growing appetite of IBM enterprise customers for a low-cost server solution for Outlook might wane. Therefore, they needed peer-to-peer calendar sharing in Outlook's Internet Mail Only mode, or they needed something on the server side.
Forty-Five Days to Create a Solution
With the January 2001 LinuxWorld Conference & Expo approaching, IBM continued marketing their server, partially blind to the needs of Outlook XP users. I knew they had to carry out something and carry out it like a glitter or lose IBM's trust. At that time, the person who best understood the market problem was Roger Luca of Mainline Information Systems.
Fortunately, Roger and I developed a magnificient working relationship. With Roger at the head of sales and marketing, Mainline became the largest reseller of IBM mainframes. They furthermore were their biggest supporter outside IBM. Roger provided us with hardware resources to aid us build server-side calendaring into their product, as well as with people to advocate us if they ran into hardware-related problems.
Surprising the development Team
Imagine having completed an exhaustive year of development. You beget trips scheduled for the holidays and other plans. Then you glean a call on your cell phone; your boss asks you to attend an significant meeting. That's what happened in their shop. I could hear the dread in the developers' voices when they answered my call.
We met on November 7, 2001, to espy if they could deliver a server-side calendar solution by Christmas. Mainline had several sales pending, and they needed that functionality. Two of my people agreed to labor with me to glean the solution.
Technology Challenges Not for the Faint of Heart
As the senior developer, I provided the project framework. In theory, a project has a variety of phases and processes. To truncate the project's life, I instituted a three-step approach that called for research, invention and execution. I gave each angle a milestone. So instead of starting with code, they started browsing the Internet and any books they could find.
Following a week of intensive research, they discovered their challenges. They had to design out how Microsoft's DCE-RFC protocol stored and moved calendar events around. They had to interpret the stored data, provide a format that they could store on an IMAP server and then forward the data to an Outlook client in its close schema. They furthermore had to provide access control over those information stores to allow a user to designate and delegate control over his or her calendar to other users with varying leave levels.
We spent another intense week researching and discovered a consensus. Every expert, newsgroup, Outlook specialist and company that tried said one could not create a Microsoft Outlook calendar store on an IMAP server. Here's how they did it.
Forget the Transport and Focus on the Data
First, they observed that Outlook did around 95% of the labor in the Microsoft Exchange model. Exchange, as its title implies, transfers data between or among Outlook users. Even so, Exchange controlled the transport protocol and that presented a problem. People expend the term MAPI to picture the Exchange protocol for transferring data among Outlook users. I don't espy MAPI as being the preempt term.
When intercepting Outlook messages, they discovered big arrays of binary data instead of text. I recognized the data but didn't realize where I had seen it before.
The Different Faces of Outlook
Outlook runs in two different modes: Corporate Workgroup mode and Internet Mail Only mode. In the Corporate Workgroup mode, Microsoft turns on any of Outlook's highly regarded features. In the Internet Mail Only mode, Microsoft uses a completely different and undocumented application program interface (API) with a limited feature set. Without an Exchange server, Outlook doesn't duty in the Corporate Workgroup mode at any and has a limited set of features.
In Outlook's Workgroup mode, or when connected to an Exchange server, its data moves around in binary form. That binary data becomes impossible to recognize by an uninformed observer.
While researching, I establish a developers' site on SourceForge.net that was porting Open DCE to Linux. I e-mailed one of the developers who wrote back and mentioned that the Open Group contributed the code.
I went to the Open Group's web site, searched the archives and establish an extinct article mentioning that Microsoft had licensed DCE. They downloaded the Open DCE code and, using the engine, shook hands with Outlook and then Exchange. They knew more about the transport protocol as a result. They furthermore understood the presence of binary data streams.
What they discovered is Microsoft uses the distributed computing environment (DCE) as its transport when using Exchange and Outlook in the Corporate Workgroup mode. Microsoft provides a programming interface on top of DCE, which it calls MAPI. Still, underneath MAPI exists an open standards-based protocol (DCE), which Microsoft bought from the Open Group and modified.
One of the default functions in DCE automatically translates ASCII text into binary objects. Microsoft leaves the binary demur undocumented. So most of the MAPI properties programmers tag wind up as binary code they would not recognize. To effect matters a minute more complex, Microsoft embeds the binary property code in a big array of null binary data, thus hiding it.
We began to understand the transport, but they realized that Outlook sent MIME attachments to other Outlook clients. Those attachments did not transform themselves into binary data. They concluded that Outlook furthermore used encapsulation to pass attachments around, which led us to the TNEF object.
Microsoft Exchange uses a number of programs it calls “service providers” that Linux users might call dæmons. Exchange service providers ply objects, which beget condition and behavior.
Transport neutral encapsulation format (TNEF) is a mode to pass ASCII text, other files and objects, along with binary message data. The binary message data makes up the bulk of each TNEF object. TNEF encapsulates MAPI properties into a binary stream that accompanies a message through transports and gateways. Outlook can decode the encapsulation to retrieve any the properties of the original message. The TNEF demur hides in MIME as an attachment.
When they establish the properties, which created calendar events, they built a TNEF encoder and soon began sending calendar events to and from Outlook clients with SMTP. They immediately recognized that they could expend internet transport protocols and rotate on Microsoft's Corporate Workgroup mode without MAPI. They knew they had arrived when they saw Microsoft erudition basis Article Q197204, which says that Microsoft does not advocate their transport protocol in the Workgroup mode.
Exchange Client Extensions
With their primary goal being server-side calendaring, they needed to create a message store to hold their Outlook client objects. As they used an IMAP server, they needed IMAP support, which Microsoft did not provide in the Workgroup mode. So they had to find a pass to add IMAP client advocate to Outlook. The facilitator for adding functionality to an existing Outlook client involved what most people believe of as a plugin.
When Microsoft first released Exchange, Outlook didn't exist. Instead, Microsoft provided a set of Exchange messaging clients for its different Windows operating systems. Microsoft furthermore provided an extensible architecture for those Exchange messaging clients. Client extensions provided developers with a pass to change the default conduct of the Exchange client. When Microsoft released Outlook, it continued providing advocate for the Exchange client extension architecture for compatibility with existing client extension DLLs.
Client extensions allow one to alter the default conduct of the client. Microsoft saw the advantages of an extension as a convenient pass to integrate customized features and new conduct directly into the client, instead of having to write a sunder MAPI application. We, however, saw extensions as a pass to add IMAP client services to Outlook in the Workgroup mode. Using this architecture, they added commands to Outlook menus, custom buttons to the toolbars and the talent to preprocess outgoing and incoming messages with IMAP client services.
Luckily, they had already written client libraries for IMAP when they built their Linux client the previous year. They simply needed to port them to Windows. Their familiarity with the duty calls, headers and protocols reduced their overall effort.
Once they built a Microsoft DLL for the client functions, they added it as an Outlook extension. Luckily, it worked the first time they tried it. By choosing the flush text format (RTF) for mail and meeting invitations, their TNEF objects attached themselves to the messages. Because Outlook created the TNEF objects, it exchanged them without any problems.
At this point, they uploaded their messages to their IMAP folders using the Microsoft .pst file as store and swap space. Staying connected to Exchange and using their server for message stores, they noticed compatibility between the two systems. They dragged and dropped objects from the Exchange folders into their IMAP folders. By doing this they discovered that tasks, journal entries, calendar events and so on, any showed up in Outlook as if they arrived from Exchange. The calendar furthermore worked perfectly.
When you peer at Exchange and study its components, you find they number only four. The first is an information store or message store. The store holds individual user messages and has an access control list (ACL) engine associated with them. Similar to RFC-compliant IMAP servers, namespace differs according to whether the stores belong to individual users or whether the folders are public. Microsoft uses an Access database for storing message stores. The limitation of Microsoft's Jet Engine technology and the Access MDB file prevents plumb scalability.
Secondly, Exchange has a directory. Microsoft structured their Exchange directory with demur classes and attributes. The Exchange directory structure resembles the RFC-compliant LDAP protocol. However, Microsoft added demur Classes and changed the attribute names within those and other classes.
Next, Exchange has a mail transfer agent or MTA. Microsoft's MTA appears similar to the MTA used in an earlier product called Microsoft Mail 3.5. The Microsoft Mail MTA requires connectors or gateways, which rewrite their proprietary mail headers to those that comply with quaint systems, such as Lotus Notes, X-400 and RFC 822 internet mail standards. Unlike sendmail and similar internet MTAs, Exchange's MTA lacks configuration options.
Finally, Exchange has a component called a system attendant. The attendant handles every action taken within Exchange, from sending and receiving e-mail to filling requests for addresses from the Exchange directory. In many ways the system attendant resembles an attempt to provide interprocess communication (IPC), which Microsoft's operating systems lack.
Out-Scaling Microsoft Using Berkeley DB
Our Linux server-side solution included similar components to those establish in Exchange. The first is the Cyrus IMAP message store. Cyrus stores hold individual user messages and beget an ACL engine associated with them. Namespace differs according to whether the stores belong to individual users or whether the folders are public. Cyrus uses the Berkeley Database from Sleepycat Software. Where Microsoft's Jet Engine and Access database technology prevents scaling, Berkeley DB's lofty performance and scalability advocate thousands of simultaneous users working on databases as big as 256 terabytes.
Secondly, Linux has a directory. While Microsoft structured their Exchange directory to resemble the Lightweight Directory Access Protocol (LDAP), the Linux solution uses OpenLDAP software, an open-source implementation of LDAP. To accommodate Outlook clients, they added the Exchange demur classes and their noncompliant attribute names. They indexed the Microsoft-based distinguished names and created a high-performance global address list.
Like Exchange, the Linux solution has an MTA that can subsist managed and configured internally and doesn't requisite external connectors. The University of Cambridge developed the Linux MTA they use, called Exim. Exim has numerous configuration options, including file lookups, local delivery and regular expression support. In the context of the Linux MTA, users provide regular expressions to filter content coming in and going out.
In the “Exchange Replacement HOWTO”, Johnson and Mead leave the tasks of adding server-side messaging and the administrative console to the next generation of Linux developers. In this article, they clarify how one could transform Exchange transports and message stores. They accomplish this in two steps. First, they capture Outlook messages and decode their TNEF objects. Secondly, they expend the Exchange client extension architecture to add IMAP functionality to Outlook in its Corporate Workgroup mode.
These two steps can allow a programmer or a seasoned administrator to create an alternative service provider for Outlook and serve a number of conventional mail clients. Linux mail servers carry out not discriminate based on the platform one uses. One can expend Netscape Mail, Outlook Express, Ximian Evolution, mutt or Pine, to mention a few of the available MUA.
Highly scalable Linux components, such as Cyrus IMAP, OpenLDAP and Exim, can replace dozens of Exchange servers on a sole Intel platform. The layers of interfaces and outdated DCE components used by Exchange carry out not block Linux. With Linux on the zSeries mainframe, they can replace hundreds of Exchange servers.
If you're looking for a graphical administrative console, projects such as PHP Cyrus tools, cyrus_imap-sql, Webmin and Replex can effect administration of the server a simple task.
In general, few people would regard replacing Exchange with Linux an facile task. In spite of that, their development team proved that it could subsist done. Hopefully, they beget taken much of the mystery and intimidation out of the Exchange server.
Well, Clint confirmed that Dell was indeed going to pre-install OCS on Dell servers and offer professional services. Dell has a tremendous opening here since they beget built a loyal following amongst IT personnel with their in-person technical advocate that has the option of a 24-hour guaranteed turnaround. For example, if you beget a motherboard or difficult disk failure, Dell will forward a advocate technician to your office within 24 hours to fix it.
Similarly, these technicians can subsist sent out in the event of an OCS 2007 failure with a like a glitter turnaround. Of course, this will require the technicians beget some sort of OCS certification, so it might select some time for Dell to ramp up their OCS technicians. Also, Microsoft told me that as of the OCS 2007 launch today, you can not only order a Dell server with OCS 2007 pre-installed, but you can furthermore order VoIP rig that works with OCS 2007. So in essence, customers can straggle to Dell.com and click-to-order a complete unified communications system including VoIP phones and receive professional services as well. Sweet!
Clint commented, "Effectively they're (Dell) becoming a sole source for companies to straggle to open their UC journey. So you can glean the hardware, the Microsoft software, integration services, the devices- so really providing the full solution there. Dell's investment and entry into this market at the launch of Microsoft Unified Communications solutions really says something about the momentum behind Microsoft and unified communications and momentum behind their software-based approach to UC as well."
Similarly, HP is furthermore planning on offering professional services to businesses for OCS 2007 deployment. Clint said, "When they peer at the services opening alone, that's a $7 billion opening in this next year - in 2008. Overall, the market represents about $45 billion by 2010. Not just the services piece, but the entire market. So there is substantial confederate opening there and you espy folks like HP really delivering value at several levels.
In other OCS news, Ericsson is announcing a GSM mobility gateway which will integrate with OCS 2007 to bring the capabilities of your office phone to your mobile phone, i.e. transferring a call, achieve a call on hold, conference a call, any from your mobile. Ericsson will utilize OCS 2007's VoIP call management capabilities as their core call management system.
Another bit of captivating OCS advice is that Forrester today announced a study that customers will receive a 500% ROI with OCS 2007 in just three years. Finally, any of the OCS-optimized phone and headset devices will furthermore officially launch today, including the Tanjay, Catalina, Polycom, Plantronics, GN Netcom.
Update: 1:15pm - Here's the Dell & Microsoft official announcementCompany to Deliver Microsoft Corp. Unified Communications Solution from Data hub Infrastructure to Desktop Telephony
ROUND ROCK, Texas, Oct. 16, 2007 – Dell’s rallying weep is IT simplification and today it announced new products and relationships to aid customers reduce complexity and better the productivity of myriad communications options – e-mail, fax, phone, or PC – known as Unified Communications (UC).Dell’s Unified Communications solution offers any the necessary components – desktop to data hub computer systems, software, telephony and services expertise – from a Tier One systems provider to implement a UC environment. Dell has worked with Microsoft Corp. to deliver validated solutions based on the recently released Microsoft Office Communications Server 2007. The company furthermore launched an alliance with Nortel to deliver the telephony, voice over Internet Protocol (VoIP) components and services integral to UC.
“Customers face a device deluge in order to sojourn connected – using sunder labor e-mail, phone systems and cell phones,” said Rick Becker, vice president of solutions, Dell Product Group. “And any of these systems are purchased and managed separately. Unified communications – receiving and responding to any your messages in one position – will pave the pass for the next generation of productivity tools.”
“Dell is putting a stake in the ground and betting tall on the Microsoft Unified Communications solutions to deliver innovative and new communications solutions for its customers,” said Jeff Raikes, President, Microsoft industry Division, Microsoft Corp. “Dell took the pang out of buying a PC, and now they’re bringing that same simplicity to unified communications.”
UC combines e-mail with telephony, voicemail, audio and video conferencing, instant messaging and SMS text messaging into a sole interface. Removing the barrier between phones and computers opens a new world of powerful features; whether it is voicemails and faxes that arrive in the inbox where they can subsist forwarded or responded to just like e-mail, or a phone call that transforms into a video conference, Dell presents a complete, simplified solution for each customer’s communications needs.
Dell and Microsoft Office Communications Server 2007 – Modular Approach to UCDell’s long-standing relationship with Microsoft enables it to deliver a unique, modular UC solution. It combines Office Communications Server 2007, Microsoft Exchange Server 2007, Microsoft Office Communicator 2007 and Microsoft Office Outlook with UC-enabled hardware, services and telephony platforms that are validated in Dell’s labs.
Customers can implement one or any four of the modules based on their unique industry needs. The four modules are:• Office Communications Server 2007 – provides presence, instant messaging and on-premise conferencing like Microsoft Office Live Meeting.• Office Communications Server 2007 – Telephony Offering – enables call routing tracking and management, VoIP call management and gateway and public branch exchange (PBX) integration.• Video and Video Conference – allows point-to-point conference, video conference and VoIP audio conference.• Exchange Server 2007 Unified Messaging – provides voicemail, e-mail and fax in Microsoft Office Outlook, and on-the-go access to the inbox and calendar through Microsoft Office Outlook Voice Access.
Dell Unified Communications solutions can subsist implemented quickly and easily, and with less risk than any other vendor by combining its expertise in Microsoft Windows Server lively Directory, Microsoft Exchange Server 2007 and x86 computing environments with the erudition of its telephony and network partners into a sole point of contact. Dell is one of the major systems providers participating in Microsoft’s Technology Adoption Program, which provides real-world erudition for deploying UC in big organizations and edifice consistent, repeatable service practices.
Dell and NortelDell and Nortel beget signed an agreement to offer customers a comprehensive UC solution leveraging Nortel’s entire Enterprise Solutions portfolio. Dell will offer a suite of professional services to advocate UC, such as network design, proof-of-concept, program management and on-going technical support. Additionally, Dell and Nortel beget formally established joint product development initiatives.This announcement represents a unique value for customers because it combines Dell’s expertise in designing and deploying Microsoft solutions for PCs, servers, and storage with Nortel’s world-class VoIP, data networking and multimedia-conferencing solutions.
“Communications and industry process are rapidly intersecting,” said Joel Hackney, president, Nortel Enterprise Solutions, “Today’s announcement with Dell underscores their commitment to accelerating the talent of today’s enterprises to realize the full benefits of affecting to unified communications.”
“Early adopters of unified communications are experiencing double-digit productivity gains,” said Victor Bohnert, executive director of International Nortel Networks Users Association (INNUA). “The combination of Dell’s talent to drive performance from the desktop to the data center, coupled with Nortel’s leadership in voice over IP and networking, will further accelerate the talent of enterprises to optimize communications.”With this announcement, Dell can dole Nortel and Microsoft Innovative Communications Alliance solutions across the United States and Canada.
“Delivering a comprehensive UC solution requires us to labor collaboratively with a number of partners. Through their relationship with Nortel, they are making it facile for customers to enable a mobile workforce,” said Becker. “We are edifice on their talent to deliver simplified IT solutions and helping customers remove cost and complexity with a fully integrated network solution.”
AvailabilityDell’s Unified Communications solutions are available in North America today and will expand to additional regions in the coming months. For more information delight visit www.dell.com/unified
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