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132-S-70 Avaya Voice Self-Service Design(R) Elective

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132-S-70 exam Dumps Source : Avaya Voice Self-Service Design(R) Elective

Test Code : 132-S-70
Test name : Avaya Voice Self-Service Design(R) Elective
Vendor name : Avaya
: 77 actual Questions

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Avaya Avaya Voice Self-Service Design(R)

Avaya at SpeechTEK 2008 Spotlights customer carrier options using Converged Speech, Voice and Video functions | killexams.com actual Questions and Pass4sure dumps

supply: Avaya Inc.

August 18, 2008 07:forty five ET

Contact middle chief Demonstrates 'Video Self service' developments That mix Speech Automation With Multimedia content material

manhattan, unusual york--(Marketwire - August 18, 2008) - SpeechTEK -- At this 12 months's SpeechTEK experience, Avaya (booth #312) spotlights its newest self carrier solutions that mix speech automation, voice and video communications to assist organizations give sooner, greater productive consumer service. SpeechTEK 2008, occurring August 18 - 20 in long island metropolis, is a worldwide adventure on emerging speech applied sciences.

Speech self provider allows customers to talk their commands to an automatic device -- the usage of a cell, kiosk or computing device -- and secure routed to the requested counsel or agent. At SpeechTEK 2008, contact headquarters market chief(1) Avaya spotlights how speech self provider is evolving into a more handy, inexpensive, and dynamic approach to serve customers. This includes demonstrations of Avaya's award-successful self service platform(2) -- Avaya Voice Portal -- along with the platform's expanding 'video self carrier' capabilities.

These video capabilities vigour a different consumer service solution -- Avaya Interactive Voice and Video Response -- which mixes speech automation with dynamic video content material. It lets callers engage with an organization using video-primarily based menus and content using a 3G cellular machine, video kiosk or softphone/videophone. as an alternative of simply listening to alternatives, customers can contemplate branded menus and options embedded in video, and communicate instructions to the company's automatic system. visible adverts or educational movies can even breathe considered whereas valued clientele wait for an agent.

At SpeechTEK 2008, Avaya is demonstrating how outbound calling can breathe integrated with video self carrier to boost customer experiences. This lets corporations proactively transmit censorious reminders to valued clientele' contraptions, accompanied by using visual content material. as an instance, a floral store customer can obtain an audio/visual reminder for a personal adventure, corresponding to a birthday, and then consume speech to navigate visually-offered options. speaking to the computerized gadget, the customer can contemplate what flower preparations they in the past ordered, browse for a brand unusual association, query for a live agent, and finalize credit card information the usage of visible menus. This case can also breathe viewed in motion at SpeechTEK.

"As speech automation evolves with better velocity and accuracy, corporations are looking for unusual ways to power improved flexibility and company value through speech self carrier," referred to Bob Lyons, vice chairman and everyday supervisor of Avaya's Contact headquarters division. "by means of maintaining the focal point on bettering consumer experiences via dissimilar modes of communications, speech self provider will continue producing tenacious claim from customers and commerce alike, and drive this market to the subsequent degree."

moreover Voice Portal and the Interactive Voice and Video Response solutions, Avaya will showcase Avaya Dialog dressmaker, a speech structure device for Voice Portal, as well as its DevConnect developer & confederate software.

Avaya Speech software Innovators latest at SpeechTek 2008

Avaya speech expertise experts should breathe on the prove to partake premiere practices for the consume of speech throughout an business. classes featuring Avaya consultants include:

Video in the convene middle and community: specialists during this session will talk about if there's a spot for video alongside a speech solution. they're going to obtain the case for video know-how in the convene middle and next-generation networks. featuring: Dr. Val Matula, director of Avaya Labs, and Bob Cooper, chief architect of Avaya Voice Portal.

Time: Tuesday, August nineteenth, eleven:45 am - 12:30 pm

DTMF vs. Speech: Balancing commerce needs vs. Caller wants When Migrating DTMF functions: DTMF applications are constantly less complicated, sooner, and more cost-effective to strengthen than speech applications. This presentation will determine a few DTMF-to-DTMF software rewrites and how the equal enterprise needs could beget been more suitable addressed with speech. featuring: Matt Whipple, foremost consultant, Avaya Self carrier options.

Time: Wednesday, August twentieth, eleven:45 am - 12:30 pm

happy collectively: Speech and Touchtone: Can one person interface encompass each speech and touchtone enter in a trustworthy and gratifying interplay? This session explores this query and presents perception into how speech and touchtone can labor collectively. This session teaches the route to leverage each speech and touchtone to fulfill commerce targets. featuring: Matt Whipple, fundamental consultant, Avaya Self provider solutions.

Time: Wednesday, August twentieth, 1:45 pm - 2:30 pm

trying out: integrated application Design and Tuning: Tuning is a crucial step within the success of speech implementations. This session will assessment an built-in open specifications based mostly strategy according to Eclipse. application reporting, performance application logs, tuning components and more will breathe coated. that includes: Judi Halperin, Avaya speech engineer, Contact core observe, and Dennis Jakobsen, MTS division, Avaya.

Time: Wednesday, August 20th, 1:forty five pm - 2:30 pm

(1) Gartner Market Share, Contact facilities, worldwide 2007. Drew Kraus. June 2008

(2) North American IVR programs Market. 2007. N185-seventy six. Frost & Sullivan.

About Avaya

Avaya offers shrewd Communications options that assist organizations radically change their corporations to achieve industry potential. greater than 1 million companies global, together with greater than 90 percent of the FORTUNE 500®, consume Avaya options for IP Telephony, Unified Communications, Contact centers and Communications-Enabled company tactics. Avaya global services offers finished carrier and usher for groups, diminutive to colossal. For extra counsel talk over with the Avaya net web site: http://www.avaya.com.


Avaya Updates Self-carrier software To increase client service in unusual era of shrewd Communications | killexams.com actual Questions and Pass4sure dumps

• Avaya Voice Portal 4.0 and Interactive Response 3.0 Debut at SpeechTEK 2007 With accelerated Speech Automation Capabilities, improved Scalability

SpeechTEK, mammoth apple, ny – Avaya Inc. (NYSE:AV), a number one world issuer of enterprise purposes, programs and features, nowadays debuted unusual versions of its industry-leading self-provider application. the unusual enhancements obtain it less difficult and greater trustworthy value to increase consumer service with speech automation, and supply a basis for using self-provider to create faster, greater productive company procedures.

the unusual items, which are showcased at these days’s SpeechTEK 2007 in mammoth apple city (Avaya’s booth #603), encompass Avaya Voice Portal four.0, the enterprise’s flagship self-carrier utility, and Interactive Response 3.0, probably the most industry’s most generally-deployed self-service platforms. also unveiled turned into the unusual edition of Avaya Dialog mode designer 4.0, a utensil for developing next-era speech self-service purposes.

Self-service applications provide corporations an automated route to customer carrier, enabling purchasers to beget greater manage over interactions. through speech-enabling self service, people can consume spoken instructions by the consume of mobilephone to relay assistance to computerized programs and complete transactions. Avaya Voice Portal makes consume of Session Initiation Protocol (SIP) and internet provider applied sciences to let corporations combine speech self-provider into customer provider and enterprise methods.

The unusual edition of Avaya Voice Portal features accelerated encourage for the newest web specifications, together with CCXML, programmable web services and VoiceXML 2.1. This creates an open, multi-dealer ambiance that speeds and simplifies the combination of speech self-carrier, while cutting back its pervade of deployment. Avaya Voice Portal and Dialog mode designer additionally characteristic unusual net features offering a quicker, extra reasonable route to obtain consume of speech in outbound calling functions. ‘Outcall’ capabilities are censorious to businesses equivalent to legislations enterprises or hospitals, which could consume Avaya’s answer to more efficaciously integrate speech into an existing appointment scheduling application, and beget it immediately convene consumers to query them to verify appointments using speech.

Avaya Voice Portal also offers scalability enhancements with a four-fold increase within the amount of simultaneous self provider transactions that will also breathe supported per device. This reduces total pervade of ownership for working self-service, and helps companies extra correctly maneuver self-carrier purposes across a gross world commercial enterprise. additionally, direct integration to SIP trunk traces helps companies extra lower network expenses whereas offering a groundwork for SIP presence in multi-media purposes, corresponding to video-based self-provider.

Avaya Voice Portal has been designed to labor with Communications Enabled enterprise techniques (CEBP) – strategies that automate the human collaboration required to conduct company. Voice Portal’s enhancements will simplify the combination of speech self-provider inside CEBP, assisting to ameliorate the automation of procedures reminiscent of give chains. as an example, Voice Portal can aid notify buying brokers when supplies race low, and query them to reply computerized questions or give a status the consume of speech.

Avaya To assist eTelecare preserve customers convinced With Speech Self-provider in accordance with contemporaneous research from Frost & Sullivan[ ], Avaya is the 2007 market chief in interactive voice response systems, with its self-carrier solutions used by a wide achieve of organizations. eTelecare global options (NASDAQ: ETEL), a leading issuer of company procedure outsourcing (BPO) options, is an organization who is popping to Avaya to bring self-provider to many of its purchasers. eTelecare is within the technique of implementing Avaya Voice Portal to assist purchasers ranging from Fortune 500® monetary enterprises to world know-how agencies enhance self-provider features (equivalent to client satisfaction surveys, menu navigation and transaction processing) using speech.

“The cost of speech in self-service is growing as it proves to breathe a vital asset in the delivery of stellar customer service,” famed Kris Weitz Rammer, Chief tips Officer. “Any time you may give a consumer a human voice and a determination of alternatives, you're including cost. They deem Avaya Voice Portal will assist us finish this within the most useful and productive means.”

As a number one outsourcer of contact headquarters options, eTelecare should consume the surest and elastic options. in line with Weitz Rammer, Avaya’s route permits them to consume a complete self-carrier solution that may exist on a single, integrated platform. consequently, the enterprise expects application structure to breathe sooner and consumer transactions to breathe sooner.

“main agencies are worrying client contact purposes which can breathe embedded in their client communications processes,” said Joe Outlaw, most essential analyst, contact core options, current evaluation.” furthermore, they wish to breathe able to hyperlink, unlink, and re-link the functions in unusual ways swiftly and inexpensively to handle unusual opportunities. Avaya’s Voice Portal is developed on an advanced web functions structure primarily to usher these kinds of communications procedures through swift and decrease-can pervade integrations and reconfigurations.”

extra particulars on unusual ProductsIn addition to Avaya Voice Portal 4.0, Avaya nowadays added these unusual self-service items and equipment. These products are actually obtainable globally:

Avaya Interactive Response 3.0 is a TDM and IP-primarily based speech self service software that presents groups the means to conform their confirmed self-provider structure to assume abilities of the newest internet and speech applied sciences, including VoiceXML 2.1, the trade common language used to enhance speech self-service applications. consequently, capabilities developed for Avaya Interactive Response are conveniently ported to the Avaya Voice Portal when a enterprise is able to evolve to IP telephony.

Avaya Dialog dressmaker 4.0 is an Eclipse-based application construction utensil that enhances Avaya Voice Portal and Avaya Interactive Response by route of enabling businesses to accelerate evolution of speech self-provider in natural telephony and net functions environments. This unusual unlock provides aid for interacting with SIP signaling and the newest gradation 9.0 speech technologies. IBM® speech technologies are also supported. Dialog designer now supports business-average convene manage extensible markup language (CCXML) and enhances computer telephony integration and phone headquarters capabilities via advanced scaling and failover elements.

Avaya speakers Featured at SpeechTEKDuring SpeechTEK 2007, Avaya executives and technology experts will participate in a number panels and displays. These displays consist of:• Which Speech tools Are reform for You? Monday, August 20, 3:00-4:00 p.m. Matt Whipple, Avaya answer Architect.

• Getting the Voice consumer Interface reform When consciousness Goes wrong. Tuesday, August 21, 1:30-2:30 p.m. David Martin, Avaya answer Architect.

• Advances in Video & Multimedia utility Design. Tuesday, August 21, 2:forty five-3:45 p.m. Val Matula, Avaya Director, Multimedia analysis.

• Deploying Speech functions. Tuesday, August 21, 4:15-5:15 p.m. Bob Cooper, Avaya Voice Portal Chief Architect.

• Watch Your Grammar when Designing the Speech consumer event. Tuesday, August 21, 4:15-5:15 p.m. Judi Halperin, Avaya Speech Engineer.

• special situations in Voice user Interface Design. Wednesday, August 22, eleven:forty five a.m.-12:45 p.m. David Martin, Avaya answer Architect.

• premiere – and Worst – Practices. Wednesday, August 22, three:15-four:15 p.m. Michael Perry, Avaya Director, IVR & Speech Portfolio.


CEO Tech talk: Talkdesk finished Unicorn repute with the aid of constructing A convene headquarters in the Cloud | killexams.com actual Questions and Pass4sure dumps

below CEO and co-founder Tiago Paiva, San Francisco-based mostly startup Talkdesk finished unicorn status in constructing a contact headquarters as a carrier for enormous organizations. (image credit: Kyle Flubacker)Talkdesk

At Opentalk, Talkdesk's customer and associate conference hosted in San Francisco this week, I sat down with CEO Tiago Paiva for a large-ranging interview, discussing topics including the enterprise's newest bulletins, its humble beginnings, as well as Talkdesk's recent unicorn repute - the startup recently raised $100 million at over $1 billion valuation to accelerate its growth.

At its third-annual conference, the San Francisco-based startup announced three principal updates to its cloud-based mostly name middle-as-a-service (CCaaS) platform:

  • Talkdesk iQ, an synthetic intelligence-based mostly suggestion engine that mines billions of interactions to prove client insights and tendencies to provide ideas to contact headquarters brokers and ameliorate the client event
  • A a hundred% uptime carrier stage constrict (SLA) which is an industry first. The trade commonplace is 5 9's, or ninety nine.999% of availability
  • A $10 million Innovation Fund to effect money into corporations that build apps for Talkdesk's CCaaS commercial enterprise platform
  • This interview has been edited for readability and size.

    Jean Baptiste Su: What does Talkdesk do?

    Tiago Paiva: What they finish is a contact headquarters platform which lets companies talk with their purchasers in any route they need breathe it voice, text, SMS, are animated chat, chatbot. They give you the tools to communicate together with your customers, to song what your clients are doing, to provide them a stronger carrier. So, pretty a much deal every thing around that, from analytics to reporting, to APIs, to integrations, around the consumer carrier interplay.

    JBS: It sounds similar to what Salesforce does, a CRM?

    TP: it breathe identical, however the divergence is that a CRM is fairly tons made to shop facts. You shop facts, after which you fade secure the data when you need it. What they finish is, they consume many times the CRM to secure the assistance to finish the job on Talkdesk. So, it breathe similar, however we're an "action" device. They consume the information to obtain selections, and to assist obtain decisions, and to route selections. CRMs just saves the facts. And, of course, which you can declare it breathe corresponding to a carrier cloud or a ticketing equipment, so this is a ingredient of it.

    JBS: A ticketing device devotion Zendesk?

    TP: sure, Zendesk is one ingredient of the customer service world.

    JBS: How is Talkdesk diverse from a commonplace contact core sold by leaders devotion Avaya, Cisco or Genesys?

    TP: A contact core from Avaya or Cisco has loads of functionality, however it's the very gear that has been developed 30 years in the past, so it breathe a very monolithic device: They fade to your enterprise, they set up the servers the set you are, and it probably takes a yr to secure every puny thing achieved. after which you're stuck devotion there is no or puny integrations with other systems devotion Salesforce, Zendesk, Slack or the latest innovative gear as a result of there may breathe not an open API. So what Talkdesk does is, they finish everything that Avaya and Cisco do, however they finish it in a brand unusual open way, without a necessary hardware to set up. convene it the unusual world.

    JBS: in the cloud?

    TP: exactly, in the cloud. every thing in Talkdesk is open, every thing has an API, so in case you need Talkdesk to labor with Salesforce, with Zendesk, best. try to obtain Cisco or Avaya labor with Salesforce and Zendesk, you could, however's doubtless 6 months of work. So, they finish the very element, but in a brand unusual manner. less difficult, more advantageous also now not as elevated priced, in case you suppose about Capex.

    JBS: And what about this unusual wave of corporations like RingCentral, Aircall or Dialpad, that also do communications within the cloud?

    TP: in the communications space, there are 2 main areas: one in every of them is the contact middle (CC), and the different is unified communications (UC). The latter is where the Ciscos and the PBXs of the world are, as well as Aircall and RingCentral. These are the telephone methods you've got to your desk. even so, Talkdesk is a contact core, so we've much more advanced performance. When your wants grow, then you definitely continually circulate from UC to CC. in the CC house, you've got the on-premise solutions, which are the Ciscos and the Avayas, you then beget the first era of cloud-based mostly contact centers which can breathe the Five9, inContact, Genesis, 8x8, after which you beget got the 2nd technology, and that's where Talkdesk is available in. Talkdesk is the best answer at this time it truly is a hundred% cloud-based mostly. there's nothing, there are not any servers. nobody else does devotion that, and we're the next generation, a indigenous cloud-based contact middle-as-a-provider.

    JBS: Let's switch now to your go-to-market approach. should you started it turned into everything self-service, then you definately added an instantaneous salesforce and greater without retard a companion channel. argue this evolution.

    TP: So, they finish beget some partnerships, Vodafone is one of them, in Europe, in the UK, but nevertheless most of their earnings comes from direct income and they beget their sales group working with consumers on the ground, and calling them, and bringing them to Opentalk and everything of this factor. So normally it's soundless direct, just at a bigger scale. after they met in 2012, they beget been very concentrated on diminutive companies (SMBs). So they used to finish self-service and that works up to a undeniable size (3-5 clients). but when you fade above that measurement, you then want a revenue group. Now we're on projects with 50 users, 200 clients, 500 users, so they try this via an commerce group this is on the ground.

    JBS: nowadays at Opentalk, you could beget announced several issues devotion Talkdesk IQ, the one hundred% uptime SLA and the $10 million fund. can you talk about some of these?

    TP: if you obtain a telephone convene to chat, Talkdesk is in the center, so they understand the number you're calling, the time you are calling. They may also resolve your voice and spot if you are upset. So, they now beget everything this assistance after which they realized, why finish not they finish more with it? So, it's the set Talkdesk IQ comes in. So what IQ does is assume everything this information and uncover their customer, the convene headquarters operator, "appear, this is what you shall do. here's what they advocate. here is the subsequent step." judge about it as if you consume Gmail and that Google suggests words to finish your sentence. in a similar way, in the contact middle world, they imply issues that you can do: buy this product, or change the cell number, and so on. So, it breathe a recommendation engine it is now in every product they do.

    JBS: And the one hundred% uptime SLA? Is that a huge deal?

    TP: yes, there's nobody in the industry that does that. Salesforce does not finish this. Zendesk would not finish this. They handiest discovered one other commerce that does that, within the gross application world, which is Splunk. So what this tells their clients is that we're committing to you, and we're dedicated to labor everything of the time, and no person has done that this earlier than.

    JBS: So what occurs in case your provider goes down?

    TP: It relies upon. we've tiers, which is accustomed in an SLA, and if they are down for five minutes, they pay you X. If we're down for 20 minutes, they pay you Y.

    JBS: And the $10 million fund?

    TP: it breathe devotion a Salesforce Ventures class fund, where they want to effect money into their partners, to breathe able to develop with them, and breathe in a position to assume note what they are doing and breathe a gross lot closer to them so as to build items for their consumers. it breathe additionally a route for us to grow the variety of apps in their own app store, App connect, which is terribly equivalent in concept to Salesforce's AppExchange.

    JBS: talk slightly more about Talkdesk, the business

    TP: we now beget workplaces in San Francisco the set their headquarter is, Salt Lake city, Porto and Lisbon in Portugal. And Portugal is builders and engineers and items, and the U.S. is everything else.

    JBS: Why do you beget your R&D in Portugal?

    TP: For just a few causes. First, i am Portuguese so or not it's more convenient for us to communication primarily when it comes to product construction and they are able to designate in reality the most advantageous ones in Portugal. So they beget 250 engineers now (out of 500 employees complete), and 80% of them, they beget got a grasp's diploma. And the leisure is likely going to beget a Ph.D. So there is lots of excellent there. And the genuine veracity is, they don't look to breathe competing with the Googles and the Amazons and the large, mammoth corporations of the realm with a lot of money.

    JBS: final month, you've got raised a $100 million. it really is an terrible lot some huge cash, even for a sequence B. What did traders contemplate in Talkdesk to pour that tons cash at a unicorn valuation?

    TP: sure, it breathe the greatest fundraising for a startup within the contact core industry. a couple of things. First, they noticed how quickly they had been growing to be, with the aid of purchasers. As which you can see, we're an terrible lot smaller than the mammoth guys, and we've a convention with 10 instances more individuals than them so you can see, their valued clientele basically devotion Talkdesk and investors contemplate that. And the second ingredient is, how lots the market is growing in reality quick.

    JBS: are you able to breathe greater certain?

    TP: in terms of employees, we've gone from 10-15 employees, 4 years in the past, to almost 500, now. in terms of revenue, they did their collection A three years in the past, and in that age their earnings grew more than 10 times. And this 12 months they will grow plenty faster than final yr. And the contact core market is estimated to breathe about $25 billion a year, and most effectual 15% of it is within the clouds. So, this 15% will become 50% in the next 4 or 5 years, so, it really is your increase, $10 billion dollars coming into the clouds.

    JBS: And the unicorn valuation?

    TP: in the end, a valuation, is what it is. or not it's not every puny thing. It helps. That wasn't the plan, I not ever wanted to be a unicorn. That wasn't the goal, to breathe honest. Their direct became, let's carry funds to breathe in a position to hold transforming into the company. They beget been lucky, every thing labored out and the valuation changed into very first rate.

    JBS: at last, argue synthetic Intelligence (AI), about the route it's going to supplant people or now not, above everything in finger centers

    TP: i am an engineer, so at some point, I conform with that's going to happen. I believe we're going to breathe so first rate at constructing application that they are going to supplant people, but they aren't even close to that now. each person says they can exchange people with robots. but this is for basic things, fundamental questions. but how can a robotic supplant the interplay we're having at this time, their dialog? it breathe very complicated. And if you happen to judge about contact centers, should you name United airways, you finish not are looking to talk with robots. Let's breathe honest. If I talked with a robot, i might breathe yelling on the robot, so that you want to talk with a person. So, the manner they contemplate it is, AI, at some factor maybe, will supplant people, however at the minute AI will assist humans finish their job. and that's their aim, is to assist the United airways' consumer service rep to aid the client stronger, versus replacing her/him. however, 5 years down the line, 6 years down the line, who knows?


    132-S-70 Avaya Voice Self-Service Design(R) Elective

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    132-S-70 exam Dumps Source : Avaya Voice Self-Service Design(R) Elective

    Test Code : 132-S-70
    Test name : Avaya Voice Self-Service Design(R) Elective
    Vendor name : Avaya
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    Avaya Voice Self-Service Design(R) Elective

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    Software facilitates speech application automation. | killexams.com actual questions and Pass4sure dumps

    Press Release Summary:

    IP-based Avaya Voice Portal Software provides route to speech-enable Web services in customer service operations. Supporting Red Hat Linux Enterprise 3.0, product features license pooling and automatic failover capabilities. Centralized management gives IT supervisors sole interface to manage everything self-service interactions across organization. Eclipse-based Dialog Designer facilitates creation of speech self-service applications.

    Original Press Release: New Avaya IP Self Service Solutions Deliver knowing Communications Through Speech Automation - Avaya Voice Portal speech self service software drives greater cost-efficiencies, improved commerce continuity and simplified management across customer service operations.

    - Avaya Dialog Designer speeds and simplifies evolution of next-generation speech applications within a service-oriented architecture (SOA).

    BASKING RIDGE, N.J., Aug. 1 Avaya Inc. (NYSE:AV), a leading global provider of commerce communications applications, systems and services, today announced the next generation of its Internet protocol (IP)-based speech self service solutions that deliver enhanced levels of customer service using the power of voice. The unusual Avaya Voice Portal software platform integrates within a service-oriented architecture (SOA), providing a faster, easier route to speech-enable Web services across highly-distributed enterprises. This drives unusual cost-efficiencies and increased commerce continuity through speech self service, and makes it simpler to manage a company's customer service operations.

    Today, Avaya also introduced a unusual speech application evolution tool, Avaya Dialog Designer, which enables designers to precipitate evolution of speech self-service applications in a cost-efficient manner. Created for integration with Web services or in traditional environments, Avaya Dialog Designer supports both Avaya Voice Portal and Avaya Interactive Response.

    "A growing number of businesses are adding speech applications to enhance customer experiences and contact headquarters functionality. This coincides with the shift to service-oriented architectures that employ Web-based technologies to leverage a company's existing convene processing, voice response and customer back systems," said Dan Miller, senior analyst, Opus Research. "As a pioneer in open IP communications, Avaya is in a leading position to encourage businesses gracefully migrate to the next smooth of speech-enabled, phone-based self service."

    Avaya Voice Portal Decreases Total Cost of Ownership, Improves Application Availability and Makes System Management Simple

    The Avaya Voice Portal significantly reduces the costs of deploying speech self service by using a company's existing Web services in a service-oriented architecture -- a software-based approach to integrating disparate applications based on open standards technologies. IT staff can lower total cost of ownership (TCO) by re-using existing software components and applications to more efficiently introduce speech self service. The Avaya Voice Portal also supports the standards-based Red Hat Linux Enterprise 3.0 platform, reducing overall server and training costs associated with speech deployments.

    Higher availability -- which is the continuous, trustworthy and secure operation of censorious applications -- is achieved through the unique IP-based architecture of Avaya Voice Portal. The software features license pooling and automatic fail over capabilities, delivering greater commerce continuity of self service at a lower cost by eliminating the need to over-provision, or purchase extra licenses, to encourage ensure survivability. For instance, if a media server fails in one piece of a business, licenses and workload are automatically distributed to other servers, giving customers more consistent 'always-on' access.

    The Avaya Voice Portal also contains simplified management and integration capabilities tailored for globally distributed enterprises. Higher scalability now gives IT staff a more elastic route to deploy speech self service from as low as one port (i.e. speech interaction) to thousands of ports. Centralized management capabilities simplify administration by giving IT supervisors a sole interface to manage everything self service interactions across an entire organization.

    For developers, the Avaya Voice Portal includes the unusual Dialog Designer, an Eclipse-based application evolution utensil that allows designers to more easily and efficiently create unusual speech applications. Eclipse is a technology framework that enables Dialog Designer to interoperate with a broad achieve of standards-based evolution tools, letting designers consume their preferred languages to create applications. Dialog Designer also features a common VoiceXML 2.0 browser for consume with Avaya Voice Portal and Interactive Response, helping reduce design risks caused by browser incompatibility.

    The Avaya Voice Portal and Avaya Dialog Designer are piece of the company's Customer Interaction Suite, a core component of Avaya's family of IP-based MultiVantage(TM) Communications Applications. These unusual products will breathe showcased at SpeechTEK 2005 in unusual York City, August 1-3 at Booth #603.

    New Avaya Solutions precipitate evolution and Deployment of Speech Applications for Gold Systems, Language Line Services

    The market for speech automation is growing at a brisk rate, with research hard Datamonitor estimating that spending in North America and EMEA will grow to roughly $1.6 billion by the stop of 2009.

    A company participating in early trials of the Avaya Voice Portal and Dialog Designer is Gold Systems, an independent software vendor that creates self service software for Fortune 1000 companies, including the insurance, monetary services, retail and utilities industries and for big government agencies. Gold Systems is a member of the Avaya DeveloperConnection program, which promotes evolution of third-party products compatible with Avaya solutions.

    In sphere trials of Avaya Dialog Designer, Gold Systems developed a visitation speech application to automate order status inquiries for a big online bookseller.

    "We create that Dialog Designer gave us much flexibility as they worked with the bookseller's Web service," said Herb Morreale, chief technology officer for Gold Systems. "Dialog Designer automatically determines the types of information available through a Web service and enables us to easily write the code needed to secure to that information, and partake it with a caller via speech."

    Another company undergoing trials of Avaya self service is Language Line Services, which provides on-demand over-the-phone language interpretation services 24/7, in over 150 languages, for consumers and businesses. Language Line is trialing Avaya Voice Portal to meet their customer needs around the world.

    "Avaya Voice Portal delivers the high-availability and multilingual capabilities that are key to their back of customers and Interpreters located around the globe," said Thomas Sterns, director, Advanced Technology evolution for Language Line. "The skill to dispense voice self service back across their contact headquarters infrastructure helps ensure callers successfully and quickly achieve their Interpreters anywhere they are located around the world -- whether in their contact headquarters or taking calls from home."

    "Avaya Voice Portal enables businesses to bring the power of voice to self service solutions -- a censorious ingredient of customer service in an 'always on' world," said Eileen Rudden, vice president and generic manager, Enterprise Communications Applications Division, Avaya. "With advanced levels of open standards back and elevated availability, the Avaya Voice Portal gives businesses everything of the tools required to develop and deploy more knowing speech self service that makes customers more satisfied and businesses more profitable."

    Standards back and Platforms for Avaya Voice Portal and Dialog Designer

    The Avaya Voice Portal and Dialog Designer back many of the most common software standards including Java2, JDBC, Java Servlet, Web Services Description Language (WSDL), SOAP and XML.

    The Avaya Voice Portal runs across Session Initiation Protocol (SIP) and H.323 compliant media gateways, as well as traditional TDM architectures. It can breathe deployed on IBM WebSphere Application Server, Apache Tomcat, and other Java2 based services. Its distributed high-performance VoiceXML 2.0 media-processing software runs on any certified Red Hat Linux Enterprise 3.0 Intel or AMD platform. also supported are measure speech engines through the MRCP standard. MRCP measure engines involve IBM WebSphere Voice Server and the ScanSoft Open Speech Recognizer.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses big to small, Avaya is a world leader in secure and trustworthy IP telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with commerce applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and unusual networks to achieve superior commerce results. For more information visit the Avaya website: www.avaya.com/

    CONTACT:

    Investor, Matt Booher, +1-908-953-7500, mbooher@avaya.com, both of Avaya Web site: www.avaya.com/

    Related Thomas Industry Update Thomas For Industry

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    Avaya SOA and SIP-based Solutions Integrate knowing Communications Throughout Enterprises | killexams.com actual questions and Pass4sure dumps

    BASKING RIDGE, N.J., March 6 /PRNewswire-FirstCall/ -- Converged networks pose significant challenges for enterprises due to multiple standards, software applications and devices. Avaya is helping companies resolve these challenges using Service Oriented Architecture (SOA), a software architecture that makes it facile to disaggregate and rearrange pieces of software, and Session Initiation Protocol (SIP), an industry measure that streamlines integration of unusual applications and enables enterprises, to tap the full potential of presence-based applications.

    By turning involved communications software into flexible, re-usable components or applets, Avaya, a leading global provider of communications networks and services for businesses, is enabling companies to integrate their applications and others in an SOA framework to reshape their commerce operations.

    This next step in knowing Communications capitalizes on open interoperability, productivity, commerce continuity, security and compliance, and facilitates a smooth migration to unusual SIP capabilities and Web Services. Companies that integrate communications into their commerce processes can reduce the complexity of sunder platforms, achieve significant cost savings, and ameliorate collaboration and productivity. They also can design workers' individual communications tools using voice, text and video based on commerce needs for easier access and use.

    "We invite enterprises to re-imagine and optimize commerce processes using communications," said Don Peterson, chairman and CEO, Avaya. "Avaya is structure on open standards to free businesses to customize their communications and commerce processes to deliver better service and productivity based on their individual commerce needs."

    Products and Services in back of SOA and SIP

    Today, Avaya introduced three unusual components to back its SOA and SIP strategy:

    -- Avaya's unusual version of SIP Enablement Services helps businesses deliver money and simplify network implementations supporting a broader achieve of multi-vendor SIP stop points. -- A unusual version of Application Enablement Services increases security and survivability to give application developers a more trustworthy and survivable environment for developing Web services-based applications. -- A unusual Software and Custom Application practice in Avaya Global Services develops software for specialized integrations and helps companies integrate Web Service and SOA into their enterprises.

    Avaya has been shipping open standards, SIP-based solutions to customers globally since February 2004. Avaya's SIP products bridge Internet applications with telephony and voice functionality and give businesses the skill to add features as they need them and to protect their investments for future needs.

    In January, Avaya won the annual IP PBX evaluation competition conducted by Miercom, a leading network consultancy and product test center, for the second year in a row. Miercom awarded Avaya the highest score ever recorded in its annual large-scale IP PBX evaluation. In its evaluation, Miercom cited Avaya for leadership in mobility and advanced voice processing and excellence in security and system performance. As a result, Avaya also earned the "Best in Test" award for high-end IP PBX solutions from commerce Communications Review magazine.

    Avaya is also recognized in the industry for delivering a broad set of value-added features over SIP to everything SIP endpoints, whether they are Avaya or third party. Avaya is also working with a rapidly growing community of SIP solution vendors to capitalize on this interoperability and create unusual multi-vendor solutions for enterprises.

    One customer benefiting from Avaya's expertise is MYOB Group, a leading provider of commerce management software for diminutive and medium sized enterprises and accounting practices around the world. MYOB deployed an Avaya IP telephony solution to back its multiple contact centers and create round the clock virtual back for offices in Australia, unusual Zealand, the USA, the UK, Hong Kong, Singapore and Malaysia. The system reduced costs, enabled more agile, secure and trustworthy operations and gave customers more personalized service.

    Developer and confederate Ecosystem

    Avaya also is at the heart of a growing ecosystem of developers and partners who are already using open standards to develop applications. (See attached list.)

    Avaya recently announced an alliance with Samsung in which the two companies will jointly develop and market open standards-based IP communications solutions to businesses globally. This collaboration will drive the delivery of enhanced IP convergence products and mobility solutions and encourage businesses realize greater productivity from an increasingly mobile workforce, enhance customer service, and ameliorate commerce results through enterprise communications.

    One evolution confederate in this ecosystem is SAP America, Inc. SAP and Avaya are integrating the multi-channel communications routing and management capabilities of Avaya Interaction headquarters software with mySAP(TM) Customer Relationship Management (mySAP(TM) CRM) to enable companies to provide advanced customer care. Customer service agents using SAP's market leading CRM solution will beget the capability to interact with customers through voice, email, and Web communication through their mySAP CRM console, enabled by Avaya contact headquarters software.

    "SAP's SOA enables Avaya and independent software vendors, system integrators, and customers to consume a common approach in composing innovative commerce process applications, while ensuring robustness and precipitate of execution for commerce operations," said Robert Kapanen, director of commerce evolution for enterprise services community, SAP Labs, Inc.

    One DevConnect member is Accuvoice which designs and develops custom as well as off-the-shelf software solutions in the IVR market.

    "With Avaya touching toward SOA, Accuvoice is working with monetary Services, Healthcare and Government customers to leverage their investment in WEB infrastructure, applications, processes and evolution staff for fast, cost-effective deployment of guided or mixed initiative speech services using Avaya's Dialogue Designer, IR, Voice Portal, IBM's WebSphere Voice Servers and WebSphere Application Servers and proprietary and public Web Services," said Maralee Pope, president, Accuvoice.

    The Avaya DeveloperConnection Program consists of more than 2100 members who beget access to a wide achieve of back from Avaya, including technical resources and training. They must also meet rigorous Avaya criteria for customer satisfaction, product support, commerce operations, marketing and sales. Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at http://www.devconnectprogram.com/.

    Also at VoiceCon, Avaya is demonstrating the one-X (TM)Mobile Edition for S60, which equips Nokia S60 enterprise smart phones with access to Avaya's flagship Communication Manager software, and a voice-activated, Web-based appointment scheduling solution that allows patients to consume either self-service voice prompts or the Internet to select an appointment time. Patients can even request that they breathe notified in the event a cancellation opens up an earlier date. When cancellations finish occur, the Avaya Voice Portal automatically dials the first patient in the confiscate appointment queue to present the unusual time, securing a verbal confirmation and updating the healthcare provider's calendar. As a result, Avaya can enable medical offices to operate more efficiently while enhancing patient services.

    To learn more about how more than 100 forward-thinking companies from everything over the world are already working with Avaya to consume knowing Communications to gain a sunder competitive advantage, visit their world of possibilities at Inside Intelligence, http://www.avaya.com/intelligence.

    Avaya solutions will breathe on parade at Avaya Booth #601 at VoiceCon 2006 in Kissimmee, FL, March 6-9. For everything information on Avaya's strategy, product and services announcements at the show, ogle at their virtual press kit at http://www.avaya.com/media.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses big to small, Avaya is a world leader in secure and trustworthy Internet Protocol (IP) telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with commerce applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and unusual networks to achieve superior commerce results. For more information visit the Avaya website, http://www.avaya.com/. For more information on the Avaya DeveloperConnection Program, visit http://www.devconnectprogram.com/.

    The following developers and partners are at the heart of a growing ecosystem that embraces Avaya's open standards and SIP strategy and are leveraging its SOA and SIP capabilities to develop unusual applications.

    Accuvoice, Inc. Acme PacketAGN Networks American Communication Technologies, Inc. (ACT, Inc.) Austin Logistics, Inc. breathe Here Corporation Bhrigus, Inc. BT Citel Technologies Centurion, Inc. Citrix Systems, Inc. Computer Instruments, Inc. CounterPath Solutions, Inc. Dialogic Communications Corporation (DCC) eWings Technologies, Inc. Empirix, Inc. transcend Switching Corp Global Crossing Telecommunications, Inc. Gold Systems Hitachi Cable America IBM Ingate Systems, Inc. Interactive Northwest, Inc. (INI) IQ Services IPcelerate, Inc. Jabber, Inc. Juniper Networks, Inc. LifeSize Communications, Inc. Meru Networks, Inc. Millenigence, Inc. NexTone Communications, Inc. Nokia Quintum Technologies, Inc. Packeteer, Inc. PaeTec Communications Polycom Sabio, Ltd SecureLogix Corporation Shanghai Elite Software Technology Co., Ltd. SimpliCTI Software Solutions Sipera Systems, Inc. Softel Communications Speakerbus Technology Ltd Spirent Communications Teledex, LLC Tello Corp Witness Systems, Inc. Viecore, Inc.

    Avaya Inc.

    CONTACT: W. Scott Horne, Media Relations, +1-908-953-3476,[email protected], or Matt Booher, Investor Relations, +1-908-953-7500,[email protected], both of Avaya Inc.

    Web site: http://www.avaya.com/http://www.devconnectprogram.com/http://www.avaya.com/intelligencehttp://www.avaya.com/media



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