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IBM/Lotus Thursday hit returned at Microsoft's boast that it plans to pinch 5 million Notes customers this 12 months via detailing a novel 300,000-seat licensing contend with an Asian trade and powerful activity in Notes from rising markets.
last week, Microsoft's COO Kevin Turner instructed monetary analysts that his goal is to accommodate the business's messaging and collaboration application displace 5 million Notes seats this yr. Turner moreover pointed out Microsoft has changed 8 million seats of Notes during the past two years.
It was a further shot in a messaging and collaboration war that has been occurring between the two for almost two decades. within the late Nineteen Nineties, both jousted the usage of e mail seat-count numbers that were commonly inflated if not outright dubious.
"It is terribly difficult to order what Microsoft is talking about once they argue numbers of seats or charges as a result of they shove so a total lot into their ambiance, but I Do recognize they now accommodate been attractive in opposition t them and profitable," says Bob Picciano, conventional manager of Lotus software.
IBM/Lotus looks to exist doing an improved job of integrating current messaging and collaboration apparatus with subsequent-generation tools dote companionable networking.
In June at the trade 2.0 convention, both squared off on stage round companionable software (Lotus Connections vs. SharePoint) with IBM/Lotus displaying its Connections apparatus as "the transparent winner throughout the board," in accordance with Mike Gotta, an analyst with the Burton group who moderated the session. Gotta in his weblog later chastised Microsoft, asserting it "did a indigent job of unveiling and explaining why enterprise and/or technical determination-makers should admiration SharePoint as a reputable respond to fulfill the companionable computing wants of an organization."
A month later Microsoft's Turner lit into IBM/Lotus, which is now on the repellent and detailing what it calls fabulous fiscal second-quarter income of Notes/Domino eight. The platform, which shipped a 12 months ago, elements a modular client architecture that can moreover exist personalized because the front conclusion for part-based mostly applications.
The trade says an Asian firm, which executives talked about could exist named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productiveness purposes.
IBM/Lotus says the deal is its biggest ever in Asia.
IBM additionally listed a yoke of international organizations that chose Notes over Microsoft, including Max ny lifestyles, Reliance Industries, Vedanta, and Aviva in India; GD construction financial institution, Johnson electric powered, HKG Environ proffer protection to, CED, DL Cosco Shipyard in China; Affin bank and Trakando in Singapore; and Russian Railways in Russia.
It did not provide seat numbers.
IBM/Lotus moreover pronounced that within the fiscal 2nd quarter it recorded its largest customer win in North the us: one hundred fifty,000 seats in a "big six" accounting firm.
just dote the Asian deal, IBM would no longer identify the business, but IBM executives pointed out Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that protected exchange and SharePoint.
The fight is heating up as Microsoft's SharePoint is garnering the lion's participate of insurance regardless of a yoke of concerns company users kisser when seeing that the platform.
IBM/Lotus has been sentiment the warmth from SharePoint.
In may also, the trade released IBM Lotus Quickr content Integrator, which gives wizards and templates for relocating content material in mass to Quickr from SharePoint websites. Lotus is making a bet the utensil will uphold maintain users on its content administration platform and away from Microsoft, which may disburse SharePoint because the hook to obtain users to switch to its complete portfolio of messaging and collaboration tools.
As a fraction of its most fresh announcement IBM/Lotus stated different agencies that accommodate currently picked Lotus Notes and other Lotus application over other opponents, together with Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation army.
New Lotus Notes eight consumers accommodate been listed as CFE Compagnie d'companies of France, Virginia Commonwealth college, Winsol foreign, the U.S. frequent features Administration, the U.S. inner revenue carrier, mediocre insurance, manhattan existence, Kentucky Baptist conference, Verizon, Publishers Printing, Hyatt resorts, Union Pacific and Nationwide assurance.
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IBM/Lotus Thursday hit back at Microsoft's boast that it plans to pinch 5 million Notes customers this year by detailing a novel 300,000-seat licensing deal with an Asian company and tenacious interest in Notes from emerging markets.
Last week, Microsoft's COO Kevin Turner told financial analysts that his goal is to accommodate the company's messaging and collaboration software displace 5 million Notes seats this year. Turner moreover said Microsoft has replaced 8 million seats of Notes in the past two years.
It was another shot in a messaging and collaboration war that has been going on between the two for nearly 20 years. In the late 1990s, the two jousted using e-mail seat-count numbers that were often inflated if not outright dubious.
"It is very difficult to order what Microsoft is talking about when they talk about numbers of seats or costs because they shove so much into their environment, but I Do know they accommodate been engaging against them and winning," says Bob Picciano, generic manager of Lotus Software.
IBM/Lotus seems to exist doing a better job of integrating current messaging and collaboration tools with next-generation tools dote companionable networking.
In June at the Enterprise 2.0 conference, the two squared off on stage around companionable software (Lotus Connections vs. SharePoint) with IBM/Lotus showing its Connections tools as "the transparent winner across the board," according to Mike Gotta, an analyst with the Burton Group who moderated the session. Gotta in his blog later chastised Microsoft, motto it "did a indigent job of showing and explaining why trade and/or technical decision-makers should admiration SharePoint as a credible solution to meet the companionable computing needs of an organization."
A month later Microsoft's Turner lit into IBM/Lotus, which is now on the repellent and detailing what it calls tenacious fiscal second-quarter sales of Notes/Domino 8. The platform, which shipped a year ago, features a modular client architecture that can exist customized as the front nearby for component-based applications.
The company says an Asian firm, which executives said would exist named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productivity applications.
IBM/Lotus says the deal is its largest ever in Asia.
IBM moreover listed a number of exotic companies that chose Notes over Microsoft, including Max novel York Life, Reliance Industries, Vedanta, and Aviva in India; GD evolution Bank, Johnson Electric, HKG Environ Protect, CED, DL Cosco Shipyard in China; Affin Bank and Trakando in Singapore; and Russian Railways in Russia.
It did not provide seat numbers.
IBM/Lotus moreover reported that in the fiscal second quarter it recorded its largest client win in North America: 150,000 seats in a "big six" accounting firm.
Like the Asian deal, IBM would not denomination the company, but IBM executives said Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that included Exchange and SharePoint.
The battle is heating up as Microsoft's SharePoint is garnering the lion's participate of coverage despite a number of issues corporate users kisser when considering the platform.
IBM/Lotus has been sentiment the heat from SharePoint.
In May, the company released IBM Lotus Quickr Content Integrator, which provides wizards and templates for pitiable content in mass to Quickr from SharePoint sites. Lotus is betting the utensil will assist sustain users on its content management platform and away from Microsoft, which could disburse SharePoint as the hook to obtain users to switch to its entire portfolio of messaging and collaboration tools.
As fraction of its most recent announcement IBM/Lotus noted other companies that accommodate recently picked Lotus Notes and other Lotus software over other competitors, including Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation Army.
New Lotus Notes 8 customers were listed as CFE Compagnie d'Enterprises of France, Virginia Commonwealth University, Winsol International, the U.S. generic Services Administration, the U.S. Internal Revenue Service, yardstick Insurance, novel York Life, Kentucky Baptist Convention, Verizon, Publishers Printing, Hyatt Hotels, Union Pacific and Nationwide Insurance.
A lot of corporate portals still look stalled at the pilot stage, but others accommodate swept into full production. According to people working on projects at IBM, Microsoft and elsewhere, portal evolution can carry implications for just about everyone in a company, including network managers. If a portal does open up near you, how will it change your job?
The roles played by IT specialists dote net managers, security managers, and database administrators vary according to the size and complexity of the deployment, the character of portal used, and the amount of promote planning, experts say.
"You can never Do too much planning," advised Jim Murphy, an analyst at AMR Research. During the planning stages, network managers are often asked to lend an experienced hand at capacity planning."Will they accommodate enough bandwidth? Will they exigency to add more servers?" illustrated Greg Sherman, marketing manager in the Advanced Collaboration Group at Lotus. Adding more servers doesn't necessarily strike buying more boxes. Existing servers can exist repurposed, Sherman pointed out.
Other issues to admiration involve numbers of users, how applications will exist distributed, and the repercussion of the portal on overall network performance, according to Murphy. "Content sources for the portal might exist housed in a variety of physical locations. You might want to invest in a content delivery service dote Akamai."
Security managers exigency to obtain involved from an access rights perspective, For their part, database administrators exigency to know what kinds of queries to anticipate, the analyst said.
Then, as the initial deployment evolves and expands, you'll exist expected to sojourn on top of ongoing modifications to the portal.
Different strokes for different folks"The word 'portal' can strike a lot of different things," according to Murphy. Some companies hone in on portal solutions geared to specific applications, such as CRM (customer relationship management), ERM (employee relationship management), SFA (sales obligate automation), or document management, for instance. "Actually, some of the application-specific portals can travail out quite well," he maintained.
Many of the deployments in these specialized categories are being farmed out to ASPs. SFA outsourcers involve SalesNet.com and SalesForce.com, for instance, observed Barton Goldenberg, president of CRM/ERM consultancy ISM.
Also available are specialized software packages with complete - or, at least, much of - the needed functionality built in. Examples purview from the Plumtree Portal Solution for Employee Services to Conjoin's sales portal software.
Other organizations are taking a more do-it-yourself approach, customizing broader portal frameworks such as IBM's WebSphere Portal; Novell Portal Services; MySAP Portal Services; and Microsoft's SharePoint.
Unicco Service Company, a $600 million facilities management outsourcer, is using Novell Portal Services, Lotus Notes, and a potpourri of other products to create a sequence of portals for the external marketplace, first tier customers, and internal users, said Jeff Peterson, Unicco's VP of IT.
APT's doc management portalSomewhere in between are organizations dote Applied Printing Technologies (APT), a $100 million printing company which has used Extream's Dialogue document management software to Do the bulk of the legwork in structure its own CRM portal. Exstream moreover sells Dialogue to banks, insurance firms, utilities, and retail concerns, for instance.
APT implemented its CRM portal almost entirely on its own, after only a "little bit of a head start" from Exstream, affirmed Kelly Sloan, Exstream's VP of corporate marketing.
APT's novel digital printing division is using the Dialogue-based portal to integrate and present customer data in both online and printed documents. The documents can purview from newsletters and promotional brochures to customized 401K enrollment books.
Customers accessing APT's portal involve AT&T Wireless, for example, said Nicholas Brusco, senior VP/GM of the division, speaking at the recent CRM Expo in novel York City.
APT decided on Exstream due to Dialogue's uphold for PDF files and workflow solutions, PostScript, and IBM's novel AFP (Advanced function Presentation) architecture.
Microsoft & IBM try to point to the wayBig enterprises are better off if they start out by "thinking small," according to AMR's Murphy. "There's always this initial promise, but companies don't always purchase handicap of it. Very often, portals obtain backlogged. So the most reasonable projects start out with a petite subset," Murphy said in an interview.
In enterprises, the best efforts attend to exist characterized by interdepartmental collaboration. Microsoft, for example, is now piloting an inhouse portal that revolves around its SharePoint product, said Mary Lee Kennedy, director of Microsoft's learning Network Group, during a talk at the recent Internet World show.
Microsoft's SharePoint team is helping out with infrastructure issues such as servers, Web services, and establishment of a domain integration framework, according to Michael Ohata, group manager for product management in the learning Network Group.
Just getting under pass this year, the three-year project moreover involves the company's sales organization, "executive sponsors," and content providers from throughout Microsoft. dote some other enterprise portal users, Microsoft has organized an internal steering committee, too.
"We chose not to centralize the expertise. They Do not know their trade organization's needs," Kennedy acknowledged. "We are not going to order people what they need, (although) they will try to avoid duplication."
Initially, Microsoft is working on an inhouse employee portal. By 2005, the software giant hopes to achieve an automated "smart content" system, as well as Internet-based content delivery to customers, Ohata said.
"Because their consulting group goes out, they want to accommodate a portal, too," according to Kennedy. "We are a noteworthy testbed for the company."
IBM Dynamic WorkplaceAlong the very generic lines, IBM has created an inhouse portal known as IBM Dynamic Workplace, based around the IBM WebSphere Portal, Domino, and Lotus Sametime and Quickplace, for e-learning.
"This is a cross-IBM initiative," Sherman said in an interview. Key players at IBM involve Larry Bowden, IBM's VP of e-portal solutions; Lotus CEO Al Zollar, and top brass from IBM's hardware and software divisions.
"An early step in portal evolution is to obtain your intranets together. IBM Dynamic Workplace has 8,000 internal users. Dynamic Workplace moreover becomes a advantageous reference for us," he admitted.
Content managers in trade departments such as human relations, finance, and public relations travail with "corporate librarians" to assist settle now content should exist shared among various groups of internal users. "If we're interested in putting their stock information up, for instance, there are inevitable rules about that." Meanwhile, HR has placed its benefits enrollment and travel expense accounts online.
Right now, IBM's human content managers are doing manual data tagging. "Our goal, though, is to perambulate toward automatic tagging."
Internally, IBM Global Services fulfills the role of network manager. IGS moreover consults outside customers about portal development.
"IGS has subject matter experts in areas dote retail, manufacturing, and financial services. Sometimes, IGS will just ebb in and Do a study. IGS, though, is moreover willing to outsource and host everything for a customer," according to Sherman.
IBM customer Unicco is using offerings from IBM as well as a number of other vendors in its three portals. The total list of ingredients is expected to involve Novell Portal Services; JD Edwards' OneWorld; Maximo's e-procurement application; an break management product from SalesLogix; Lotus's Domino, Domino Doc, Quickplace, and Sametime servers; desktop tools from both Lotus and Microsoft; and Elcom's materials management ASP service.
"Technical problems are the least of their concerns"Integration of multivendor hardware and software is sometimes a challenge, particularly in multiplatform environments. "Almost everybody says, though, that technical problems are the least of their concerns," according to AMR's Murphy.
"Portals can accommodate a huge repercussion on how people throughout the company Do their jobs. Often, the middle manager gets stuck in the middle. Let's bellow you're a PR manager. Ultimately, the corporate portal becomes epicentric. Everything you Do needs to exist deployed through the portal," he said.
"Network managers and other IT people obtain saddled with a lot of responsibility. They accommodate to select the products, and they sometimes exigency to step up their capabilities to uphold the portal. One understanding (behind a portal) is that IT can delegate tasks out to the trade departments. But that can exist a pretty hairy proposition. Issues dote workflows - and sometimes access to data - are not necessarily easy for trade administrators."
Business administrators moreover exigency to gaunt on security managers, according to Murphy. "Decisions exigency to exist made such as, 'Do I govern security through the portal, or Do I let the application govern security?' There are pluses and minuses, either way. Portals usually muster for some degree of (IT) development, as well."
Collaboration at Unicco
Unicco initially tested a portal product from Computer Associates, but ran into some integration issues. Overall, however, integration hasn't been much of a problem, according to Unicco's Peterson, who gained smack with complex deployments through a previous job at Arthur Andersen.
"We accommodate some programmers inhouse You Do exigency to set priorities, though, as to which applications really exigency to talk to each other," he added.
Unicco is pursuing a staged deployment, involving an external Web site, followed by customer and employee portals, in that generic order.
The customer portal, myUNICCO.com, is designed for one-stop shopping, information sharing, and self-service travail requests, using the customer's existing Web infrastructure. Customers can moreover build a learning management warehouse that includes best practices, benchmark/performance measurements, and trend analysis, according to Peterson.
UNICCO has moreover started working on the employee portal, dubbed uShare. "We've looked at who's been getting information in a timely fashion, and who has not. This is their 'field of dreams,'" Peterson said.
With the portals deployment, IT staffing at UNICCO has increased from 18 to 20 people. "We've added a Lotus Notes developer, as well as a database administrator/network administrator." Along the way, Unicco has moreover migrated from cc:Mail to Notes.
Unicco's IT department includes specialists in LAN/WAN management, production, and operations support. For the portals effort, the 20 staffers are deployed in two project teams. "The territory services team implements the tools. The internal project team works on internal uphold and implementation."
Peterson said he works closely on portal evolution with the company's COO, as well as the VPs of the trade divisions. "There's a tall focus on what information we're going to capture, and what they exigency it for."
Content "ownership" by trade unitsMeanwhile, Unicco has been shifting more of the "ownership" of the portal to the trade divisions.
"There was a perception among some of the ranks of nearby users that the portal was just 'fun-to-have' technology. So trade leaders are now championing the portal, to entice greater use," according to Peterson.
Portals constitute a slightly different Story at smaller companies, according to Goldenberg. "Companies exigency to ensure that information is relevant, timely, and easy to access. Usually, portal administration is an IT function," he said.
Portal administration tasks involve "receiving prioritized trade functions; looking at what information is required to fulfill those functions; pulling together this information from internal or external sources; cleansing and populating the data; and archiving the information," according to Goldenberg.
For specialized portals such as sales, however, smaller IT departments often team up with subject district experts, he said.
"Sometimes, for example, a company will hire a retiree who's an ex-sales or marketing person, to sort leads that approach in from trade seminars or ads, and to profile some of them available through the portal."
Regardless of the size of the organization, management needs to exist in it for the long haul, contended AMR's Murphy. "You can set aside a lot of time and worry into a portal. People in every department exigency to understand that the portal is a long-term project, with an nearby goal," the AMR analyst added.
» observe complete Articles by Columnist Jacqueline Emigh
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